Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 2 of 2
Full-Text Articles in Business
Quality Management In Systems Development: An Organizational System Perspective, T. Ravichandran, Arun Rai
Quality Management In Systems Development: An Organizational System Perspective, T. Ravichandran, Arun Rai
Computer Information Systems Faculty Publications
We identify top management leadership, a sophisticated management infrastructure, process management efficacy, and stakeholder participation as important elements of a quality-oriented organizational system for software development. A model interrelating these constructs and quality performance is proposed. Data collected through a national survey of IS executives in Fortune 1000 companies and government agencies was used to test the model using a Partial Least Squares analysis methodology. Our results suggest that software quality goals are best attained when top management creates a management infrastructure that promotes improvements in process design and encourages stakeholders to evolve the design of the development processes. Our …
Why Software Projects Escalate: An Empirical Analysis And Test Of Four Theoretical Models, Mark Keil, Joan Mann, Arun Rai
Why Software Projects Escalate: An Empirical Analysis And Test Of Four Theoretical Models, Mark Keil, Joan Mann, Arun Rai
Computer Information Systems Faculty Publications
Software projects can often spiral out of control to become runaway systems that far exceed original budget and schedule projections. The behavior that underlies many runaway systems can best be characterized as escalation of commitment to a failing course of action. The objectives of this study were to: (1) understand the extent to which IS projects are prone to escalate, (2) compare the outcomes of projects that escalate with those that do not, and (3) test whether constructs associated with different theories of escalation can be used to discriminate between projects that escalate and those that do not. A survey …