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The Use Of Online Services By Nonprofit Organizations, Joan E. Patton
The Use Of Online Services By Nonprofit Organizations, Joan E. Patton
Institute for Nonprofit Organization Management
EXECUTIVE SUMMARY:
This study analyzed the use of computers and online information systems by nonprofit organizations. The study surveyed 98 environmental, 60 arts, and 48 health services organizations in the San Francisco Bay Area.
The study identified factors which executive directors of nonprofits consider most important for the effective use of an online system and for user satisfaction. Based on the findings, a list of questions was developed to assist nonprofit managers in evaluating the value of online services for their organization.
Among the 206 organizations surveyed, 66% were using computers, but only 17% were using them for some type …