Business Commons^™

Grand Hyatt Hong Kong Training Academy: Achieving Business Results, Vida W. Chow

UNLV Theses, Dissertations, Professional Papers, and Capstones

The purpose of this study is to identify the essential elements, both tangible and intangible, of establishing a training academy at the Grand Hyatt Hong Kong in order to achieve business objectives in a rapidly changing and competitive global environment in the hospitality industry. With the phenomenal growth of the tourism industry in Hong Kong, Macau, and the neighboring area in China, there is a growing competition in acquiring, retaining, and developing talents in the labor market. Having a well-established training academy is not only critical in consistently delivering the brand promises to the external customers, it is also fundamental …

Performance Evaluation Models For Strategic Decision-Making: Towards A Hybrid Model, Geraldina Villalobos Quezada

Dissertations

Performance management systems serve strategic, administrative, and developmental purposes; therefore, their role in an organization cannot be overestimated. As a function of this strategic role, different evaluation models have been developed and implemented by organizations: BSC, CIPP, TQM, Six Sigma, and AOP.

Following a review of current evaluation theory and practice models that focus on improving strategic decision-making in organizations, four research questions were developed that sought to identify the interrelationships, evaluation components, evaluation indicators, data collected to support the evaluation,evaluation implementation protocols, quantitative and qualitative analyses, outcomes, and critical factors of the BSC and CIPP models.

A multiple case …

The Hiring Of Wynn Las Vegas, Robert E. Murray Iii

UNLV Theses, Dissertations, Professional Papers, and Capstones

The purpose of this study is to examine the various human resource processes and systems that were established by Wynn Las Vegas. With a hiring of this magnitude the human resource team at Wynn faced many unique challenges. This study records these difficulties and also the decisions that were made that allowed Wynn to overcome these obstacles. Through the examination of the Wynn Las Vegas process this study will also give other employers who are considering doing a large scale mass hiring some ideas on what they should expect regarding on line hiring. It will also show how other executives …

Effects Of Career Plateauing On Turnover: A Test Of A Model, Christine Y. Rilovick

Theses and Dissertations

The structure of most organizations dictates that only 1% of the employees will retire before they reach a career plateau. It is estimated that the number of people perceiving they are career plateaued will only increase in the future since more unusually well-qualified candidates will be competing for a diminishing number of positions. Given that an estimated 80% of the work conducted in organizations is performed by employees who are career plateaued, it would be beneficial to better understand if these plateaued individuals are likely to remain with the organization despite being plateaued. Therefore adding career plateauing to an existing …

Public Safety Communications Center Staffing: Do We Have An Emergency?, Steven L. Herrin

UNLV Theses, Dissertations, Professional Papers, and Capstones

The 911 Public Safety Communications Specialist, operator, call taker, dispatcher, or whatever title these behind-the-scenes professionals operate under, they are indeed, the first public safety responder. Whether it is for police protection during criminal activity, fire extinguishment to save a burning house and rescue the victims, or paramedic treatment to remediate a life-threatening medical incident, the first contact the vast majority of these callers will have is with the 911 System.

Dr. Jeff Clawson, president of the National Academies of Emergency Dispatch, and creator of the Medical Priority Dispatch System (MPDS) first coined the term “first, first responder”1 to describe …

Job Embeddedness: A Construct Of Organizational And Community Attachment Utilized To Asses Voluntary Turnover, Richard E. A. Fletcher Iii

Theses and Dissertations

The purpose of this research was to further refine and evaluate the extent to which job embeddedness influences voluntary turnover. Specifically, this thesis sought to determine the effectiveness of job embeddedness in explaining additional incremental variance in intent to leave, above what is usually accounted for with traditional attitudinal variables. Additionally, the individual effects of tenure, education level, organizational rank, and pay were evaluated to determine if they moderated the effects of job embeddedness on a person's level of intent to leave.

An Extension Of The Theory Of Job Embeddedness: An Investigation Of Effects On Intent To Turnover Of United States Air Force Members, Charles E. Hassell

Theses and Dissertations

This study investigated the ability of Mitchell, Holtom, Lee, Sablynski, and Erze's (2001) job embeddedness construct to predict intent to turnover after considering the historical predictors of job satisfaction, organizational commitment, job search, and job alternatives. This study extended the research on job embeddedness by investigating the extent to which age, race, gender, and marital status would affect the relationship between job embeddedness and intent to turnover. Results indicated that job embeddedness was a significant predictor of intent to turnover. However, age, race, gender, and marital status were not found to be significant moderators of job embeddedness and intent to …

An Assessment Of Force Protection Knowledge In Air Force Civil Engineer Officers, Dustin C. Richards

Theses and Dissertations

The purpose of this research was to assess force protection knowledge in Air Force civil engineer officers. Specifically, the research attempted to answer four specific research questions dealing with officers' understanding of force protection concepts and principles, effectiveness of current training, which training is effective and which needs improvement, and how officers feel about the training they receive and their ability to apply it to real world situations. The research consisted of 542 civil engineer officers taking a knowledge based survey that tested their force protection knowledge. The results indicated that there was no statistically significant difference in force protection …

An Examination Of The Effects Of Communication Media On Geographically Separated Mentors And Protégés: Does Distance Matter?, Chen Yen Su

Theses and Dissertations

The purpose of this study was to explore and evaluate the extent to which a formal mentoring relationship could transition into an informal mentoring relationship after geographically separating a formal mentor-protégé dyad. This study also explored the moderating effects of individual effectiveness. Data were collected from 283 military graduate students attending an 18-month graduate program. The results of this research revealed protégé perceptions of mentoring effectiveness increased with the length of the relationship. Furthermore, this study found formal mentoring relationships were capable of transitioning into informal mentoring relationships.

Assessing Influences On Perceived Training Transfer: An Investigation Of Perceptions Of Air Force Logistics Readiness Officer Technical School Graduates, Sarah E. Hobbs

Theses and Dissertations

Training transfer, which is the ability to utilize training back on the job, is an important issue for all organizations. Training transfer is also a concern within the Air Force, and specifically within the Logistics Readiness (LR) domain as the new LR career field and Logistics Readiness Officer (LRO) technical school mature. This research specifically investigates how influences/attitudes/beliefs of LRO technical school graduates regarding their training influence their perceptions about the transfer of such training back to the job. This study employs a survey-based methodology and the use of Structural Equation Modeling (SEM) for data analysis. The results of the …

Effects Of Deployment On Homestation Job Stress And Burnout, S. Ryan Johnson

Theses and Dissertations

The Global War on Terrorism has increased the demands placed on military members. The increased rate of deployments, coupled with the reduction in resources, has military leaders concerned that these changing demands will cause undue strain, adversely affecting the military member's quality of life. This research tests the effects of active duty military deployments on homestation job stressors and burnout. Pre- and post- deployment surveys were administered to test for any significant changes that resulted from a deployment. A group of non-deploying members was also measured during the same time frame to serve as the control group. Results showed that …

A Test Of Andragogy In A Post-Secondary Educational Setting, Lynda Swanson Wilson

LSU Doctoral Dissertations

This predictive study tested the theory of andragogy in a post-secondary educational setting. It produced a sound psychometric instrument (ALPDEQ). The study was one of the first to successfully isolate adult learners, a major step forward in testing andragogy. Results provided insight of andragogy’s effect on two student outcomes, learning and satisfaction. The findings revealed adult learners enrolled in a MBA degree program provided evidence of learning and were not influenced by andragogy. However, satisfaction with instructor and course was affected by perception of andragogical teaching behaviors exhibited by faculty. The study included many exploratory faculty and student characteristic variables, …

The Effects Of Verbal Recognition On Work Performance And Intrinsic Motivation: Using Behavior Modification Techniques, Rodney Eric Chalmers

Theses Digitization Project

The effect of both public and private verbal recognition on intrinsic motivation and sales performance in fourteen restaurant waitstaff was evaluated using organizational behavior modification techniques. The hypothesis that public recognition would be more effective than private recognition in increasing intrinsic motivation and sales was not supported.

Technological Stressors Of Louisiana Baccalaureate Nurse Educators, Mary Ann Stark Burke

LSU Doctoral Dissertations

Computers are now a part of everyday life, with the majority of daily activities revolving around the use of a computer. The concept of technostress was first introduced in the 1980's when computers became more prevalent in the business and academic world. Nurse educators have been impacted by the rapid changes in technology in recent years. A review of the literature revealed no research studies that have been conducted to investigate the incidence of technological stress among nurse educators. Therefore, the purpose of this descriptive-correlational study was to describe the technological stressors that Louisiana baccalaureate nurse educators experienced while teaching …

Patient Satisfaction With Nurse Practitioner Delivered Primary Health Care Services, Lucie J. Agosta

LSU Doctoral Dissertations

The purpose of this study was to explore and determine the degree of client satisfaction with utilization of primary healthcare services delivered by a nurse practitioner in the Employee Health Services department of a not for profit hospital in the Southern United States. The Nurse Practitioner Satisfaction Survey (NPSS), a 28-item Likert-type survey instrument was specifically developed for this study and administered to a sample of 300 clients. Overall high levels of patient satisfaction with nurse practitioner delivered health care services were demonstrated. The mean general satisfaction score was determined to be 86.86 / 90, with mean communication and scheduling …

Family Friendly / Work Life Balance Policies: Perspectives Of Irish Employers And Employees, Caroline Williams

Theses

This study assesses the emergence of family friendly / work life balance arrangements within Irish organisations in view of changing conditions on the labour market, particularly with the increased participation of women. It incorporates the experiences, opinions and commentaries of both Human Resource representatives responsible for the implementation of such practices, and employees availing of them in a broad spectrum of public and private sector organisations.

This research addresses the perceived explicit and implicit barriers, such as organisational size, location and culture which challenge employers and employees in terms of alternative working arrangements. It illustrates the significance of introducing and …

Effectiveness Of The 4-H Advisory Committee Process As Perceived By 4-H Professionals And Advisory Committee Members, Mark Gerard Tassin

LSU Doctoral Dissertations

The 4-H advisory process is crucial to program development in the 4-H youth development program in Louisiana. Parish 4-H advisory committees in each of the 64 parishes are involved in the addressing the needs of the clientele. The primary purpose of this study was to determine the effectiveness of the 4-H Advisory Process as perceived by 4-H professionals in Louisiana and primary stakeholder groups of the LSU Agricultural Center’s 4-H Program. Data for the study were obtained through surveys completed by 104 4-H youth development professionals and 142 parish 4-H advisory committee members. Additionally, six parish advisory committee members were …

An Investigation Of The Relationship Between Teaching Perspectives And Faculty Development Activities Among Faculty In Higher Education, David M. Deggs

LSU Doctoral Dissertations

This study was designed to examine the teaching perspectives, teaching preparation, previous teaching experiences and involvement in faculty development activities among faculty from a research extensive university in the southern United States. A simple random sample of 536 was drawn from the institution's faculty and total of n=131 (24.4%) responded to the survey. Respondents were asked to complete the Teaching Perspectives Inventory (TPI) via the internet and complete a survey which included questions regarding demographic variables, teaching preparation, previous teaching experience, and involvement in faculty development activities. The majority of respondents were male (n=91, 70.0%), held a doctoral degree (n=119, …

Job Satisfaction And Its Relationship To Organizational And Religious Commitment Among Workers At Northern Caribbean University, Donna Brown

Dissertations

Problem. Recruiting teachers and motivating them to stay in their jobs present a challenge to educational institutions in Jamaica. Given the importance of workers' satisfaction to the health of an organization and the link between job satisfactionand turnover rate, then an examination of job satisfaction at Northern Caribbean University (NCU) is a priority. Based on this background, the primary focus of this study was to investigate job satisfaction and its relationship to organizational and religious commitment among workers at NCU.

Method. This study utilized a quantitative, descriptive research design. A survey questionnaire was sent to all full-time administrators …

Toward A Construct Validation Of The Louisiana School Analysis Model Instructional Staff Questionnaire, Nikki Bray Clark

LSU Doctoral Dissertations

This study assessed the construct validity of the School Analysis Model (SAM) Instructional Staff Questionnaire. Construct validation was necessary for several reasons. First, it has not been possible to obtain evidence of the latent factor structure of this key component of the School Analysis Model (SAM). A factor analysis using data collected with the questionnaire was conducted to assess and identify the underlying factor structure of the instrument. Second, there is no evidence that the constructs measured by the SAM are associated with attributes of school performance further empirical analysis was done to determine if latent constructs contained within the …

Non-Medical Skills And Competencies Needed By Paraprofessional Caregivers, Martha L. Dix

LSU Doctoral Dissertations

This research effort was intended to identify the non-medical job skills projected to be needed by in-home paraprofessional caregivers of today and beyond as indicated by a Delphi panel of caregiving experts from public and private business areas as well as academia. Thirty Delphi participants were selected based on a qualifying questionnaire. Actual respondents, however, numbered 29 for Round 1, 24 for Round 2 and 23 for Round 3. Each round asked participants to respond to a survey as prompted by an open ended statement. Within the Round 1 process, participants indicated which non-medical skills from the prepared list they …

The Influence Of Solo Performance Opportunities On Self-Reported Levels Of Musical Performance Anxiety Among Undergraduate College Music Majors, Carol W. Larsen

LSU Master's Theses

Musical performance anxiety (MPA) is a concern for most college age musicians. While low to moderate levels of MPA may enhance performances for some musicians, too much “stage fright” can seriously hinder the quality of solo performances. Musicians use several techniques to manage MPA. One of these, desensitization, involves repeated exposure to solo performance opportunities. The purpose of this study was to determine if a relationship existed between the number and type of public solo performances completed and the level of self-reported performance anxiety among students pursuing baccalaureate degrees in music at a research extensive university in the southern United …

The Relationship Between Participation In Community Service-Learning Projects And Personal And Leadership Life Skills Development In Louisiana High School 4-H Leadership Activities, Connie S. Phelps

LSU Doctoral Dissertations

Evidence does not exist that documents the effectiveness of Louisiana 4-H community service-learning projects. The purpose of this study is to compare self-reported perceptions of personal and leadership life skills development of Louisiana high school 4-H leadership activity participants by whether they participate in the 4-H Junior Leader Club (JLC) and/or the CHARACTER COUNTS! (CC) peer teaching program. The target population for this study was all high school students who participated in either the CC peer teaching program or the 4-H JLC. Therefore, this study was limited to those parishes that have both a CC peer teaching program and a …

An Evaluation Of The Lsu Agricultural Center's Agriculture Leadership Development Program, 1988-2004, Michele Abington-Cooper

LSU Doctoral Dissertations

The purpose of this study was to determine if participants in the LSU AgCenter’s Agricultural Leadership Development Program have increased their leadership skills and become more involved in agricultural and community issues. The target population for this study was the 252 graduates of Classes I - VIII of the LSU Ag Leadership Program. This was a descriptive study using quantitative data. The questionnaire was developed from a review of the literature and instruments from related research. It was validated by a panel of experts from the LSU School of Human Resource Education and Workforce Development and the LSU AgCenter. The …

The Lived Experience Of New Graduate Baccalaureate-Prepared Registered Nurses Working In An Acute Care Hospital Setting, Jeannie Ricks Harper

LSU Doctoral Dissertations

The purpose of this study was to explore the lived experience of new graduate baccalaureate prepared Registered Nurses (RNs) who work in an acute care hospital setting. The study was a phenomenological qualitative research design, with researcher-developed guiding questions to help direct the interviews. Participants had passed the National Council for Licensure Examination for Registered Nurses (NCLEX-RN), and had been practicing from three months to one year. Eight RNs participated in the study, with seven usable interviews. Results found that new graduate RNs experience multiple stressors as they acclimate to their new roles. The primary stressors that were identified by …