Business Commons^™

Customer Satisfaction Index Of Singapore 2011: Q2 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the nation, sector, sub-sector, and company levels. Currently in its fifth year of measurement, the CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy both over time and across countries.

The Consumption Of Concepts: The Hedonic And Utilitarian Effects Of Perceived Interactivity On The Consumption Of Digital Information, Colleen P. Kirk, Jennifer Thomas, Larry Chiagouris

Cornerstone 3 Reports : Interdisciplinary Informatics

No abstract provided.

Customer Satisfaction Index Of Singapore 2011: Q1 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence

The Customer Satisfaction Index of Singapore (CSISG), currently in its fifth year of measurement, is an indicator of the quality of goods and services produced in the Singapore economy. CSISG complements production-based measures such as Gross Domestic Product (GDP) by providing an assessment from the buyers’ point of view. Both types of measures are necessary as economic growth hinges not only on producing more, but producing better products and services.

Slides: Adapting To Climate Change: Lessons Learnt From The Australian Water Experience, Will Fargher

Conversation with Water Management Reps from Colorado and Australia: "Adapting to Climate Change: Lessons Learned from Australia" (February 14)

Presenter: Will Fargher, National Water Commission, Australian Government

18 slides [4 have titles only and are missing images]

Customer Satisfaction Index Of Singapore 2010: Full Year Overview, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence

The Customer Satisfaction Index of Singapore (CSISG) has completed its fourth consecutive year of measurement since 2007. Under a quarterly measure and release system with two out of eight sectors measured per quarter, CSISG 2010 scores of companies for the Retail and Info-Communications sectors were released in the first quarter of 2010, Transportation & Logistics and Education sectors released in the second quarter, Food & Beverage and Tourism sectors released in the third quarter, and finally the current release of Finance & Insurance and Healthcare sectors, marking the end of measurement for 2010. The CSISG 2010 national score is computed …

Engaging Industry: Embedding Professional Learning In The Business Curriculum: Final Report 2011, Theo Theo Papadopoulos, Tracy Taylor, Eveline Fallshaw, Michael Zanko

Faculty of Business - Papers (Archive)

Professional learning has become a feature of business curricula in universities throughout Australia and around the world. 'Professional learning' is often used to denote educational programs that are explicitly linked to industry and professional bodies through industry placements, industry projects and teaching approaches that highlight contemporary industry issues. Professional learning encompasses the skills, qualities and attributes that are required by a profession and the processes through which those skills are learnt: that is, the methods of teaching - case studies, role plays, field trips, work placement and the like. Professional learning encourages deep learning in relation to the student's future …

Do External Shocks Have A Permanent Or A Transitory Effect On Thailand's Tourism Industry?, Reetu Verma, Ali S. Saleh, Ranjith Ihalanayake

Faculty of Commerce - Papers (Archive)

Given the number and the frequency of external shocks encountered by Thailand in the last two decades, this study identifies the number and the location of the breaks and tests to determine whether the breaks have a transitory or a permanent effect on international tourist arrivals to Thailand for its top 10 source countries using both univariate and panel unit root tests with structural breaks. The findings suggest that break dates coincide with the Asian financial crisis, the September 11 attack, and the SARS and the bird flu outbreaks. The univariate unit root tests with structural breaks reject the null …

Slides: The Environmentally Friendly Drilling Systems Program, David Burnett

Opportunities and Obstacles to Reducing the Environmental Footprint of Natural Gas Development in Uintah Basin (October 14)

Presenter: David Burnett, Texas A&M University and Houston Advanced Research Center

44 slides

Slides: Assessing Opportunities And Barriers To Reducing The Environmental Footprint Of Oil And Gas Development In Utah, Douglas Jackson-Smith, Lorien Belton, Brian Gentry, Gene Theodori

Opportunities and Obstacles to Reducing the Environmental Footprint of Natural Gas Development in Uintah Basin (October 14)

Presenter: Dr. Douglas Jackson-Smith, Utah State University--Logan Campus

37 slides

Customer Satisfaction Index Of Singapore 2010: Q3 Results, Customer Satisfaction Index Of Singapore 2010: Full Year Overview

Research Collection Institute of Service Excellence

Following the release of CSISG results for the Retail, InfoCommunications, Transportation & Logistics, and Education sectors in the first two quarters of 2010, the current third quarter release of results are of the Food & Beverage (F&B) and Tourism, Hotels & Accommodation Services (THAS) sectors. CSISG results of the final two economic sectors for 2010, the Finance and Healthcare sectors, is scheduled to be released in January 2011, together with the 2010 national score. CSISG company scores are based on face-to-face interviews with end users of companies’ products and services. Sub-sector scores are derived as a weighted average of company …

Ifrs V. U.S. Gaap: Impact On A Company's Earning And Activities, Linda Li

Honors College Theses

Should the United States (U.S.) companies use International Financial Reporting Standards (IFRS) instead of the U.S. Generally Accepted Accounting Principles (U.S. GAAP)? This paper examines the degree of deviation between the firms' earnings, under both financial reporting languages, and the causes for the change in earnings. Utilizing two methods, introduced in this paper, as well as t-testing, the sampled firms reported higher earnings under IFRS. The change in earnings was caused by: financial instruments, minority interest, pension activities, and or share-based compensation activities. Based on the analyses, the firms appear healthier under IFRS than under the U.S. GAAP in terms …

W082-Permit Requirements For The Swine Industry, The University Of Tennessee Agricultural Extension Service

Animals/Livestock

No abstract provided.

W081-Permit Requirements For The Poultry Industry, The University Of Tennessee Agricultural Extension Service

Animals/Livestock

On February 12, 2003, the Environment Protection Agency (EPA) published new concentrated animal feeding operation (CAFO) regulations designed to protect or restore water quality. EPA provided the option of adopting the national EPA CAFO regulations, or states could develop and implement their own regulations. Tennessee chose to develop and implement CAFO regulations that fit Tennessee’s animal production and water quality situations. In August 2004, the Tennessee Department of Environment and Conservation (TDEC) issued the final CAFO regulations for poultry operations.

TDEC has defined a CAFO as an animal-feeding operation (AFO) if animals are confined for at least 45 days in …

W080-Permit Requirements For Tennessee's Dairy Industry, The University Of Tennessee Agricultural Extension Service

Animals/Livestock

The new CAFO rules, published February 12, 2003 in the Federal Register, were adopted within the authority of the 1972 Clean Water Act to address changes in the animal production industries. EPA’s revisions make the new regulations more effective in protecting or restoring water quality. They are more inclusive of certain sectors of the CAFO industries; removed several permitting exemptions; reflect a greater focus on land application; and emphasize accountability, inspections and recordkeeping. (Adapted from the Livestock and Poultry Environmental Stewardship Factsheet Series.)

The Tennessee regulations and permits come under the authority of the Tennessee Department of Environment …

Customer Satisfaction Index Of Singapore 2010: Q1 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence

Transiting to a quarterly release, the Customer Satisfaction Index of Singapore (CSISG) has completed its first round of measurement for the Retail and Info-Communications sectors. Annually, CSISG currently measures 8 key economic sectors of Singapore with company, sub-sector, and sector results of two economic sectors released each quarter. The national score for 2010 will be updated in January 2011. CSISG company scores are generated based on face-to-face interviews with companies’ customers after the consumption of their products and services. Company scores in a sub-sector are then aggregated up in proportion to their revenue contributions to derive each sub-sector score. Similarly, …

Bridging The Gap Between Academics And Industry, Colm O'Kane

Conference papers

The benefits of close collaboration with industry for undergraduate design students have been repeatedly emphasised in the literature. This paper describes the operation of a design competition as a collaborative project between the DIT School of Manufacturing and Design Engineering and an external company. Small groups of design students were set a design brief and guided through the year by company representatives and by their academic supervisors. Along with giving an example of problem-based learning and showing how academic projects can remain relevant to the commercial design field, this paper gives an example of what approaches can be taken to …

Electronic Tendering: Recognising A More Effective Use Of Information Communications Technology In The Irish Construction Industry, Larry O'Connell

Masters

When undertaking a traditional tender in Ireland, computer applications are heavily relied upon. Documents, from drawings to Bills of Quantities, are created with an array of computer applications. These documents are subsequently exchanged from surveying firms to a number of main contractors and, additionally, from the main contractors to subcontractors. However, even though the documents have originated in an electronic
form, the majority of the documents are communicated in a paper format. Therefore, with each new communication between the parties more paperwork is created. This system of communication is inefficient and process gains can be made through the utilization of …

Customer Satisfaction Index Of Singapore: Executive Summary 2009, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence

Since 2007, customer satisfaction from the consumption of products and services in 8 key economic sectors of Singapore were measured and scores released annually through the Customer Satisfaction Index of Singapore (CSISG). Currently the CSISG is undergoing a transition from an annual to quarterly release of results. CSISG results of 6 economic sectors were released in October 2009. The release of results for the 2 remaining sectors: Healthcare, and Finance & Insurance, and an update to the national score concludes the measurement for 2009. Starting from 2010, CSISG company, subsector, and sector scores will be updated quarterly, on a rolling …

Towards A Center For Modeling And Simulation: The Case For Jordan, Ghaith Rabadi, Hazem Kaylani, Joseph Barjis (Ed.), Murali Mohan Narasipuram (Ed.), Ghaith Rabadi (Ed.), Jolita Ralyt (Ed.), Pierluigi Plebani (Ed.)

Engineering Management & Systems Engineering Faculty Publications

Modeling and Simulation (M&S) has recently become an important area that is pursued by many researchers and practitioners due to the role it plays in understanding complex systems and problems. We have therefore witnessed the establishment of many M&S organizations in the last two decades especially in the more developed world. Less developed countries are starting to recognize the need for such capability especially that the problems they face are not less complex. In this paper, we present a preliminary study towards a business plan for establishing a scientific center for Modeling, Analysis, Simulation and Animation in Jordan (JoSAMA) and …

An Appraisal Of The Optimal Conditions For Successful Technology Transfer To A Low Technology Industry: The Case Of Publicly Funded Food Research In Ireland, Paul O'Reilly, Maeve Henchion

Conference Papers

Operating in an environment characterised by significant economic, political and social change, the requirement for scientific-based innovation is critical for the food industry. The current low level of R&D in the sector, and a growing recognition that companies need to look to knowledge sources outside as well as inside the firm to successfully innovate, brings the need for enhanced leveraging of publicly funded food research into focus. This paper presents the findings of a mixed methods approach. This consists of twenty case studies of completed publicly funded projects, ten of which had achieved technology transfer and ten which had failed …

The Efficacy Of Utilising Nvivo For Interview Data From The Electronic Gaming Industry In Two Jurisdictions, June Buchanan, Michael L. Jones

Faculty of Commerce - Papers (Archive)

Quantitative methodologies have long utilised computer assisted software for data analysis. In more recent times, increasingly sophisticated computer assisted software has been developed to aid in the analysis of qualitative data. This paper discusses the use of one such computer assisted software analysis package – NVivo – in the analysis of interview data obtained from respondents in the Electronic Gaming Machine Industry across two jurisdictions, namely New South Wales, Australia and Nevada, USA . The efficacy of utilising qualitative methods for generating empirical data in social and societal marketing is acknowledged, particularly when very little, if any, primary data exists …

In What Condition Is A Price Increase Perceived As Fair? An Empirical Investigation In The Cable Car Industry, Thomas Bieger, Isabelle Engeler, Christian Laesser

Faculty of Commerce - Papers (Archive)

This paper investigates the concept of customers' perceived price fairness in the context of different price increase conditions. Several tourism service industries seem reluctant to systematically vary or occasionally rise prices, mostly because of potential negative consumer responses. Previous studies in behavioral pricing confirm that a price increase may be perceived as highly unfair and, with this, may lead to negative consequences for the firm. However, there is some evidence that not all price increase events are perceived equally and that consumers' fairness perception depends on the situational conditions of the respective price event. Drawing on the principle of dual …

Embedding Professionally Relevant Learning In The Business Curriculum Through Industry Engagement, Michael Zanko, Theo Papadopoulos, Eveline Fallshaw, Tracy Taylor, Clare Woodley, Christine Armatas

Faculty of Commerce - Papers (Archive)

This paper reports on preliminary findings from an ALTC funded project on how to build curriculathat meet the needs of business students and employers of business graduates. The project grew outof an Australian Business Deans Council Teaching and Learning Network scoping study whichidentified widespread concern among industry, academic and professional associations about the lackof engagement with real world problems by business graduates. In the paper we discuss the need forindustry engagement, define professionally relevant learning, and outline the study objectives andmethodology. We present a typology of industry engagement in the curriculum that emerged from ourfieldwork, and tools that business faculties …

Enhancing Industry Association Theory: A Comparative Business History Contribution, James Reveley, Simon Ville

Faculty of Commerce - Papers (Archive)

Our comparative business historical examination of industry associations aims to enrich the under-theorized study of this distinctive type of meta-organization. We compare two New Zealand industry associations operating in the same supply chain but with differing degrees of associative capacity and types of external architecture. Our analysis of these associations builds on two strands of theory that rarely communicate with each other: New Institutional Economics (NIE) and Organizational–Institutional Theory (OIT). We demonstrate how NIE describes the structural potentialities for associational strength, while OIT addresses the relational context within associations. In turn, NIE’s examination of external influences reinforces OIT suggestions that …

Agenda: Best Practices For Community And Environmental Protection, University Of Colorado Boulder. Natural Resources Law Center. Intermountain Oil And Gas Bmp Project, Colorado. Oil And Gas Conservation Commission

Best Practices for Community and Environmental Protection (October 14)

The first Intermountain BMP Project workshop, sponsored by the Natural Resources Law Center and the Colorado Oil and Gas Conservation Commission, was held in Rifle, Colorado on October 14, 2009 at the Garfield County Fairground for over 170 participants.

Speakers from Federal, state and local governments, the community, industry and environmental consultants, and conservation groups focused presentations and discussion on a greater understanding of what Best Management Practices (BMPs) are appropriate to the western slope of Colorado and how they are integrated into developments.

Slides: Introduction To Constructive Engagement In The Oil And Gas Industry, Susan T. Wildau, Christopher W. Moore

Best Practices for Community and Environmental Protection (October 14)

Presenters: Susan T. Wildau and Christopher W. Moore, CDR Associates (Collaborative Decision Resources), Boulder, CO

22 slides

Maine's Seafood Industry: From The Outside Looking In, Catherine V. Schmitt

Maine Sea Grant Publications

How did Maine fare at this year's Boston Seafood Show? What can Maine learn about seafood marketing from other states? This article reviews the history of seafood marketing in Maine and profiles current efforts to develop value-added products and enhance sustainability through community supported fisheries. The story originally appeared in the Fall 2009 issue of Maine Food & Lifestyle magazine and is offered here in its entirety.

Customer Satisfaction Index Of Singapore: First Three Quarters Executive Summary 2009, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence

The Customer Satisfaction Index of Singapore (CSISG) is now in its third year, the results of the first three quarters of CSIS G 2009 were obtained from survey data gathered between April and August 2009. The six sectors measured were: Retail, Food and beverage, Info-communications, Education, Transportation and logistics, Tourism, hotels and accommodation services.

Customer Satisfaction Index Of Singapore: Executive Summary 2008, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence

The Institute of Service Excellence at Singapore Management University (ISES) was appointed by the Singapore Workforce Development Agency (WDA) to implement and maintain an annual benchmark for the services sectors in Singapore. The Customer Satisfaction Index of Singapore (CSISG) was first launched in April 2008 based on data collected from a nationwide survey conducted in 2007. In this second year, the results of CSISG 2008 were derived from the survey data gathered between November 2008 and January 2009.

Metropolitan Report - March 2009, Division Of Business And Economic Research, College Of Business Administration, University Of New Orleans

UNO Metropolitan Report

No abstract provided.