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Full-Text Articles in Business
Tools And Techniques Of Quality Management: An Empirical Investigation Of Their Impact On Performance, Vijay R. Kannan, Keah-Choon Tan University Of Nevada, Robert B. Handfield, Soumen Ghosh
Tools And Techniques Of Quality Management: An Empirical Investigation Of Their Impact On Performance, Vijay R. Kannan, Keah-Choon Tan University Of Nevada, Robert B. Handfield, Soumen Ghosh
Management Faculty Publications
An investigation of quality management at an operational rather than a strategic level is described. Using a survey of senior quality personnel, data were collected on four aspects of quality: management; quality tools; documentation; and the dimensions of quality that companies measure. Regression analysis confirms suggestions in the literature that company performance is positively affected by a culture in which quality is ingrained. Moreover, it identifies positive relationships between several widely used operational practices and company performance.