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Management Information Systems

2020

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Articles 31 - 60 of 65

Full-Text Articles in Business

Mediating Effects Of Entrepreneurs’ Work Performance On The Relationship Between Their Psychological Capital And Growth Intentions: A Study On Malaysian Entrepreneurs, Sh. Usman Yousaf, Mohd Hizam-Hanafiah, Rosmah Mat Isa, Nor Liza Abdullah, Zizah Che Senik, Bushra Usman Apr 2020

Mediating Effects Of Entrepreneurs’ Work Performance On The Relationship Between Their Psychological Capital And Growth Intentions: A Study On Malaysian Entrepreneurs, Sh. Usman Yousaf, Mohd Hizam-Hanafiah, Rosmah Mat Isa, Nor Liza Abdullah, Zizah Che Senik, Bushra Usman

The South East Asian Journal of Management

Research Aims: This study proposes to fill the gap in entreprenuership literature by focusing on the relationship between entrepreneurs' psychological capital and growth intention mediated by their work performance. Design/methodology/approach: This research used cross-sectional quantitative research and employed convenience sampling technique. A total of 275 Small and Medium Entreprise (SME) entrepreneurs participated and answered the survey questionnaires. Research Findings: The findings confirmed the direct relationships between psychological capital and work performance; and psychological capital and growth intention of entrepreneurs. However, this study found no mediating effect of work performance in the relationship between psychological capital and growth intention of the …


Intellectual Capital And Smes’ Business Performance From An Organisational Lifecycle Perspective, Salwa Muda, Mara Ridhuan Che Abdul Rahman, Noradiva Hamzah, Norman Mohd Saleh Apr 2020

Intellectual Capital And Smes’ Business Performance From An Organisational Lifecycle Perspective, Salwa Muda, Mara Ridhuan Che Abdul Rahman, Noradiva Hamzah, Norman Mohd Saleh

The South East Asian Journal of Management

Research Aims: This study examined the influence of intellectual capital (IC) elements, namely human, structural and relational capital, on the performance of small and medium-sized enterprises (SMEs) in Malaysia. In addition, it examined the effects of IC elements on performance from the perspective of lifecycle stages. Methodology: This study employed a survey method using questionnaires. A total of 1000 questionnaires were mailed to chief executive officers (CEOs) and managers of SMEs in various industries, such as the professional, food and beverage (F&B) and engineering industries, around Klang Valley, Malaysia. Research Findings: The results of this study indicated that all elements …


The Effects Of Transformational Leadership And Job Satisfaction On Commitment To Organisational Change: A Three-Component Model Extension Approach, Luu Tien Dung, Phan Van Hai Apr 2020

The Effects Of Transformational Leadership And Job Satisfaction On Commitment To Organisational Change: A Three-Component Model Extension Approach, Luu Tien Dung, Phan Van Hai

The South East Asian Journal of Management

Research Aims: The present study aimed to examine the relationship between transformational leadership, job satisfaction and employee commitment to organisational change. Design/Methodology/Approach: Extension of a three-component model was employed. The study sample consisted of 474 employees in organisations undergoing a significant organisational change in Vietnam. The data were analysed using a structural equation model (SEM). Research Findings: The study results show that transformational leadership has a positive and significant influence on job satisfaction and organisational commitment to change (affective commitment, normative commitment, continuance commitment). Job satisfaction is found to be positively and significantly related to employee affective commitment and normative …


The Impact Of Political Brand Relationship Quality And Brand Engagement On Voters’ Citizenship Behaviour: Evidence From Indonesia, Akhmad Farhan, Nor Asiah Omar, Taslima Jannat, Muhamad Azrin Nazri Apr 2020

The Impact Of Political Brand Relationship Quality And Brand Engagement On Voters’ Citizenship Behaviour: Evidence From Indonesia, Akhmad Farhan, Nor Asiah Omar, Taslima Jannat, Muhamad Azrin Nazri

The South East Asian Journal of Management

Research Aims: Recently, the usage of branding has become more popular in non-traditional social markets such as politics due to decreasing political participation. This study investigates how political brand relationship quality (satisfaction and trust) influences political brand engagement (PBE) and voters' citizenship behaviour (VCB). Design/Methodology/Approach: The current study collected data from voters who are located in Jakarta and participated in the Indonesian presidential election of 2014. A total of 520 voters participated. Data were collected via quota sampling and drop-off survey and were analysed using structural equation modelling. Research Findings: The empirical findings suggest that satisfaction has the strongest impact …


Importance Of Employee Participation In Lean Thinking And Their Competency Towards Employee Innovative Behaviour, Roshayati Binti Abdul Hamid, Md Daud Bin Ismail, Ida Rosnita Binti Ismail Apr 2020

Importance Of Employee Participation In Lean Thinking And Their Competency Towards Employee Innovative Behaviour, Roshayati Binti Abdul Hamid, Md Daud Bin Ismail, Ida Rosnita Binti Ismail

The South East Asian Journal of Management

Research Aims: The process of innovation is complex and involved various stage which required employees to have an innovative behaviour. Underpinned by social exchange theory, this study examines how employee participation in Lean Thinking influence the employees' innovative behaviour. We also examine the possibility that competency moderates this relationship. Design/methodology/approach: Measurements from previous studies were adapted in developing the questionnaire and data were analysed using the Partial Least Squares (PLS) approach. Research Findings: The results showed that there is a positive relationship between employee participation in Lean Thinking and employee innovative behaviour, and a positive relationship between employee competency and …


Change Management Over Financial Information: A Multi-Criteria Evaluation Of System Change Controls Using Desirability Functions, Angel R. Otero, Christian Sonnenberg, Ivonne Delgado-Perez Apr 2020

Change Management Over Financial Information: A Multi-Criteria Evaluation Of System Change Controls Using Desirability Functions, Angel R. Otero, Christian Sonnenberg, Ivonne Delgado-Perez

Communications of the IIMA

The increasing complexity of information technology, attacks on confidential information, and the passing of new laws and regulations have shifted the focus around internal controls in organizations. Particularly, general information technology controls related to change management (i.e., system change controls) are critical in ensuring the integrity, completeness, and reliability of financial information. The literature points to various evaluation methods for these controls to determine which ones to implement. However, these methods do not necessarily consider relevant organization constraints, preventing the inclusion of required controls or the exclusion of unnecessary controls. This paper proposes a novel approach, using Desirability Functions, for …


2020 Ijbe Front Matter Apr 2020

2020 Ijbe Front Matter

International Journal for Business Education

  1. Editorial Board
  2. Letter from International President
  3. SIEC-ISBE International


A Framework Of Blockchain Technology, Frank Lin, Danny Chung, Conrad Shayo, Francisca Beer Mar 2020

A Framework Of Blockchain Technology, Frank Lin, Danny Chung, Conrad Shayo, Francisca Beer

Communications of the IIMA

With the introduction of Bitcoin by Nakamoto (2008), came a key underlying technology that holds great disruptive promise to many crucial industries: Blockchain. The nature of a decentralized, distributed ledger will truly change the way we currently trade and interact through its clear transparency and high integrity (Casey & Vigna, 2018; Sullivan, 2015). Based on trust, Blockchain allows various parties to be involved in transacting with each other without the need to know each other (Botsman, 2017; Deloitte, 2016; Drescher, 2017; Mauri, 2017). The purpose of this paper is to provide a framework for Blockchain by focusing on how Blockchain …


Global Project Management - Chinese And American Cultural Differences, Kosin Chen, Gerhard Steinke Mar 2020

Global Project Management - Chinese And American Cultural Differences, Kosin Chen, Gerhard Steinke

Communications of the IIMA

This paper investigates cultural differences between Chinese and American project managers in the IT industry through a pilot study of interviewing six professional project managers with qualitative and quantitative questions. The interview questions were developed to compare core Chinese values and cultural styles with American cultural styles. Initial results found that Chinese and American project managers in the IT industry have similar ideas regarding resistance to corruption but have differences toward the idea of trustworthiness, harmony, avoiding confrontation, and non- competition.


Opioid Adjunct Drug Therapy: Evaluating Effectiveness Using Text Analytics Of Real World Data, Michael Veronin, Robert P. Schumaker Mar 2020

Opioid Adjunct Drug Therapy: Evaluating Effectiveness Using Text Analytics Of Real World Data, Michael Veronin, Robert P. Schumaker

Communications of the IIMA

Opioid analgesics continue to be the mainstay of pharmacologic treatment of moderate to severe pain. An adjunct is a drug that in its pharmacological characteristic is not identified primarily as an analgesic, but that has been found in clinical practice to have either an independent analgesic effect or additive analgesic properties when used with opioids. By using an adjunct to maximize the level of analgesia, the required opioid dosage may be reduced, together with concomitant adverse effects. BACKGROUND Real World Data (RWD) refers to data that describe observations in normal clinical practice obtained by any non- interventional methodology, such as …


The Impact Of College And University Advertising Expenditures On Key Performance Indicators Using Business Analytics Modeling, Alison Munsch, Jason Diffenderfer, Charles Cante Mar 2020

The Impact Of College And University Advertising Expenditures On Key Performance Indicators Using Business Analytics Modeling, Alison Munsch, Jason Diffenderfer, Charles Cante

Communications of the IIMA

Marketers in the 21st century now more than ever face a competitive business environment. The battle for marketers to to capture value from customers across a variety of verticals in the form of brand equity and sales is as fierce as it has ever been. This is because customers have numerous choices partially driven by the access and information provided by the internet (Solomon, 2017). As such, consumers are exposed to a plethora of alternative products and services more than ever as compared to the past. As such, consumers apply a high level of effect in the market about several …


Cyberbullying Among University Students: The Kenyan Experience, Joshua R A Ndiege, Gabriel Okello, Patrick K. Wamuyu Mar 2020

Cyberbullying Among University Students: The Kenyan Experience, Joshua R A Ndiege, Gabriel Okello, Patrick K. Wamuyu

The African Journal of Information Systems

Although considerable literature has grown around cyberbullying, there are still only limited studies on this within developing economies, especially African countries. In particular, studies on cyberbullying in Africa have failed to have a direct focus on the prevalence of this phenomenon among students in universities. Not only does cyberbullying have an emotional-social impact, it has ramifications on the learning process as well. This subject remains of utmost relevance within academia, and a number of institutions continue to grapple with its impact. The study reported here is an exploratory investigation of 396 students from one of the private universities within Nairobi, …


Barn-Raising On The Digital Frontier: The L.A.U.N.C.H. Collaborative, Bradford W. Hesse, David Ahern, Michele Ellison, Eliah Aronoff-Spencer, Robin C. Vanderpool, Karen Onyeije, Michael C. Gibbons, Timothy W. Mullett, Ming-Yuan Chih, Victoria Attencio, Grant Patterson, Jessica Boten, Christopher Hartshorn, Ben Bartolome, Katie Gorscak, Melanie Mccomsey, Alexandra Hubenko, Bin Huang, Corey Baker, Don Norman Jan 2020

Barn-Raising On The Digital Frontier: The L.A.U.N.C.H. Collaborative, Bradford W. Hesse, David Ahern, Michele Ellison, Eliah Aronoff-Spencer, Robin C. Vanderpool, Karen Onyeije, Michael C. Gibbons, Timothy W. Mullett, Ming-Yuan Chih, Victoria Attencio, Grant Patterson, Jessica Boten, Christopher Hartshorn, Ben Bartolome, Katie Gorscak, Melanie Mccomsey, Alexandra Hubenko, Bin Huang, Corey Baker, Don Norman

Journal of Appalachian Health

A meta-analysis of oncology papers from around the world revealed that cancer patients who lived more than 50 miles away from hospital centers routinely presented with more advanced stages of disease at diagnosis, exhibited lower adherence to prescribed treatments, presented with poorer diagnoses, and reported a lower quality of life than patients who lived nearer to care facilities. Connected health approaches—or the use of broadband and telecommunications technologies to evaluate, diagnose, and monitor patients beyond the clinic—are becoming an indispensable tool in medicine to overcome the obstacle of distance.


Divergent Student Views Of Cybersecurity, Susan E. Ramlo, John B. Nicholas Jan 2020

Divergent Student Views Of Cybersecurity, Susan E. Ramlo, John B. Nicholas

Journal of Cybersecurity Education, Research and Practice

Cybersecurity is a worldwide issue and concern. Prior studies indicate that many people do not use cybersecurity best practices. Although these prior studies used large-scale surveys or interviews, this study used Q methodology [Q] because Q provides greater insight than Likert-format surveys. In fact, Q was created to scientifically study subjectivity. Within a Q study, various stages as well as philosophical, epistemological, and ontological principles represent a complete methodology. At first, Q researchers collect items that represent the broad range of communications about the topic (called the concourse). Although the items can be pictures, scents, or other means of communication, …


Teaching About The Dark Web In Criminal Justice Or Related Programs At The Community College And University Levels., Scott H. Belshaw, Brooke Nodeland, Lorrin Underwood, Alexandrea Colaiuta Jan 2020

Teaching About The Dark Web In Criminal Justice Or Related Programs At The Community College And University Levels., Scott H. Belshaw, Brooke Nodeland, Lorrin Underwood, Alexandrea Colaiuta

Journal of Cybersecurity Education, Research and Practice

Increasingly, criminal justice practitioners have been called on to help solve breaches in cyber security. However, while the demand for criminal justice participation in cyber investigations increases daily, most universities are lagging in their educational and training opportunities for students entering the criminal justice fields. This article discusses the need to incorporate courses discussing the Dark Web in criminal justice. A review of existing cyber-criminal justice programs in Texas and nationally suggests that most community colleges and 4-year universities have yet to develop courses/programs in understanding and investigating the Dark Web on the internet. The Dark Web serves as the …


An Assessment Of Practical Hands-On Lab Activities In Network Security Management, Te-Shun Chou, Nicholas Hempenius Jan 2020

An Assessment Of Practical Hands-On Lab Activities In Network Security Management, Te-Shun Chou, Nicholas Hempenius

Journal of Cybersecurity Education, Research and Practice

With the advancement in technology over the past decades, networks have become increasingly large and complex. In the meantime, cyberattacks have become highly sophisticated making them difficult to detect. These changes make securing a network more challenging than ever before. Hence, it is critical to prepare a comprehensive guide of network security management for students assist them in becoming network security professionals.

The objective of this paper is to introduce a variety of techniques related to network security management, such as Simple Network Management Protocol (SNMP), event management, security policy management, risk management, access control, and remote monitoring. With the …


Blockchain Adoption Model For The Global Banking Industry, Zaina Kawasmi, Evans Akwasi Gyasi, Deneise Dadd Jan 2020

Blockchain Adoption Model For The Global Banking Industry, Zaina Kawasmi, Evans Akwasi Gyasi, Deneise Dadd

Journal of International Technology and Information Management

Blockchain has become the new hype term in the business world for the last decade. Due to the new technology’s characteristics and innovative applications, it is being adopted globally in a wide number of industries including the banking industry, yet no adoption model is provided to guide this process. This research aims to contribute to facilitating the successful adoption and implementation of the blockchain new technology in the banking industry. Building on the assumption that the blockchain’s adoption in banking will be directed by the regulations and best practices guidelines of the global banking regulatory bodies and practitioner, this research …


Assessing The Influence Of Self-Efficacy On The Acceptance Of Mobile Phone Technology Within The Smes, Renatus Michael Mushi Jan 2020

Assessing The Influence Of Self-Efficacy On The Acceptance Of Mobile Phone Technology Within The Smes, Renatus Michael Mushi

Journal of International Technology and Information Management

Mobile phone technologies have proved to provide a significant transformation in performing various activities within companies, especially in least developed regions. Mobile phones provide opportunities for employees of organisations to work any time and anywhere. SMEs comprise of employees who perform multitasking job roles due to their small in size and low financial capabilities and most cases, some of them work remotely from their main offices.

Self-Efficacy is a belief that the user has enough skills to use technology to perform a task at hand. This is one of the factors influencing of acceptance of technologies at the workplaces such …


Enabling Factors And User Requirements For Microcredit Services Through Mobile Devices - Dar Es Salaam Tanzania Context., William Clifford Gomera, Jarkko Suhonen Dr., George Oreku Prof. Jan 2020

Enabling Factors And User Requirements For Microcredit Services Through Mobile Devices - Dar Es Salaam Tanzania Context., William Clifford Gomera, Jarkko Suhonen Dr., George Oreku Prof.

The African Journal of Information Systems

Microfinance institutions (MFIs) play a considerable role in providing capital to micro businesses (MBs) through microcredit services. However, the interplay between MFIs and MB owners has been hindered by several factors, such as challenges with information sharing. The current study aims at identifying the specific challenges of microcredit services in Dar es Salaam, Tanzania, and also at determining the enabling factors, preferred features, and general requirements for a mobile technology solution to support the interplay between MFIs and MBs. The participants in the study were 91 MB owners and 22 MFI officers, and the data for the study were collected …


The Effect Of Incentive Hierarchy System Of Social Media In The Delivery Of Quality Information, Peng Xie, Peng Xie Jan 2020

The Effect Of Incentive Hierarchy System Of Social Media In The Delivery Of Quality Information, Peng Xie, Peng Xie

Journal of International Technology and Information Management

This paper investigates the effect of social media incentive hierarchy system on the quality of the shared information and the spillover effect using data from 67 cryptocurrency markets along with the corresponding social media discussions. We show empirical evidence that high-rank social media users displaying high-level badges earned from the social media tend to provide low-quality information due to reduced incentives after obtaining the badge and increased tendency to engage in less informative socialization activities. In contrast, low-rank social media users with low-level badges tend to provide high-quality information. However, messages shared by high-rank social media users spill over to …


The Impact Of E-Commerce On The Development Of Entrepreneurship In Saudi Arabia, Khulood Al-Mani Jan 2020

The Impact Of E-Commerce On The Development Of Entrepreneurship In Saudi Arabia, Khulood Al-Mani

Journal of International Technology and Information Management

This paper is based on a Ph.D. study investigating the critical challenges facing e-commerce adoption by entrepreneurs in Saudi Arabia, identifying the major driving factors, barriers, motivations, perceived advantages, potential problems and some practical solutions as well as future expectations from entrepreneurs’ perspectives. From the study findings, a set of practical recommendations were derived for the government, entrepreneurs and investors in Saudi Arabia to consider, to promote ecommerce entrepreneurship in the county.

The research was undertaken using a qualitative approach. Data collection techniques involved in-depth, semi-structured interviews, with (1) e-commerce entrepreneurs, and (2) government authorities, educational initiatives and private support …


Digital Technologies As Antecedents To Process Integration And Dynamic Capabilities In Healthcare: An Empirical Investigation, Tulika Chakravorty, Karunakar Jha, Sunil Barthwal, Samyadip Chakraborty Jan 2020

Digital Technologies As Antecedents To Process Integration And Dynamic Capabilities In Healthcare: An Empirical Investigation, Tulika Chakravorty, Karunakar Jha, Sunil Barthwal, Samyadip Chakraborty

Journal of International Technology and Information Management

Healthcare has been in focus over the past decade due to its criticality and continuous revolution. In this digital era, with the advent of various technologies, healthcare is undergoing a massive transformation. This study attempts to analyze the impacts of three major digital technologies which are being adopted in the healthcare sector which are electronic medical records (EMR), enterprise resource planning (ERP) and internet-of-things (IoT) enabled medical wearables in the hospital context. Focusing towards analyzing the impact of these technologies towards process-integration and further towards dynamic capabilities like quality, agility and responsiveness; the study framework is well-grounded by two theoretical-underpinnings …


Determinants Of Startup Funding: The Interaction Between Web Attention And Culture, Jie Ren, Viju Raghupathi, Wullianallur Raghupathi Jan 2020

Determinants Of Startup Funding: The Interaction Between Web Attention And Culture, Jie Ren, Viju Raghupathi, Wullianallur Raghupathi

Journal of International Technology and Information Management

Technology empowers entrepreneurs to pursue alternative funding through platforms like crowdfunding. This research explores significant startup funding factors using Crunchbase. Controlling for common factors (acquisition/funding-rounds/IPO), the research uniquely focuses on web attention - the visibility on social media - and its impact on funding. It also examines the moderating influence of startup’s home country culture (individualism/collectivism). Findings show stronger positive impact of web attention on startup funding for collectivist countries. While individualistic investors value personal goals, collectivists value collaborative goals - inclinations that align with crowdfunding behavior. Therefore while increasing web attention, crowdfunding efforts can be targeted towards collectivist countries.


To Close The Skills Gap, Technology And Higher-Order Thinking Skills Must Go Hand In Hand, Manying Qiu, Yaquan Xu, Emmanuel O. Omojokun Jan 2020

To Close The Skills Gap, Technology And Higher-Order Thinking Skills Must Go Hand In Hand, Manying Qiu, Yaquan Xu, Emmanuel O. Omojokun

Journal of International Technology and Information Management

Technology is rapidly changing the business landscape. Workforce skills gap is widening in the digital business environment. Universities and employers call for developing students’ higher-order thinking skills along with integrating technology into academic curricula. We conducted a survey to assess learning outcomes from two groups of undergraduate students: business majors and information technology (IT) majors. SAP ERP hands-on case studies were used for this comparative experiment. The student survey results showed that the students of both majors believed that learning SAP software can lead to more rewarding jobs and they felt confident about their competitiveness in the job market. Although …


Cybersecurity Of Online Proctoring Systems, Ludwig Slusky Jan 2020

Cybersecurity Of Online Proctoring Systems, Ludwig Slusky

Journal of International Technology and Information Management

The online proctored examinations are adopted exceedingly in all forms of academic education and professional training. AI with Machine Learning technology take the leading role in supporting authentication, authorization, and operational control of proctored online examination. The paper discusses how administrative, physical, and technical controls can help mitigate related cybersecurity vulnerabilities of online proctoring systems (OPS). The paper considers two classes of OPS: fully automated AI-enabled systems and hybrid systems (automated AI-enabled with an expert live proctor in control). Based on the review of 20 online proctoring systems, the paper discusses methods and techniques of multi-factor authentication and authorizations, including …


Table Of Contents Jitim Vol 29 Issue 1, 2020 Jan 2020

Table Of Contents Jitim Vol 29 Issue 1, 2020

Journal of International Technology and Information Management

Table of contents


Assessment Of The Needs Of Ict Skills On Employability In Smes: A Vft Approach, Renatus Michael Mushi Jan 2020

Assessment Of The Needs Of Ict Skills On Employability In Smes: A Vft Approach, Renatus Michael Mushi

Journal of International Technology and Information Management

the globalised economy comes with extra demand of ICT skills among the graduates. This is due to the demand if ICT technicalities in performing a number of basic activities in the workplaces. Majority of studies which concentrate with ICT skills on employability deals with technical enterprises. In non-technical companies such as construction, manufacturing and agriculture, ICT is studied as among the basic skill-set of graduates. However, recently, there has been special demand of graduates with basic ICT knowledge on recruitment processes. This indicates the growing demand of basic ICT skills among a broad range of professions. However, the type of …


Evaluating Students Information System Success Using Delone And Mclean’S Model: Student’S Perspective, Majaliwa Mkinga, Herman Mandari Jan 2020

Evaluating Students Information System Success Using Delone And Mclean’S Model: Student’S Perspective, Majaliwa Mkinga, Herman Mandari

Journal of International Technology and Information Management

System success is considered to be an important element in accomplishing the goals of the organization; therefore evaluation of system success needs to be done in order to ensure that investment in Information System is successful. Most of Higher Learning Institutions (HLIs) in Tanzania have adopted the use of IS in providing service to their customers. Nevertheless, there is less evidence that system success evaluation has been done in order to identify the desired characteristics which could make IS more effective. Due to that, this study evaluates the effectiveness of Student Information System (SIS) used at the Institute of Finance …


Quantum Computing: Principles And Applications, Yoshito Kanamori, Seong-Moo Yoo Jan 2020

Quantum Computing: Principles And Applications, Yoshito Kanamori, Seong-Moo Yoo

Journal of International Technology and Information Management

The development of quantum computers over the past few years is probably one of the significant advancements in the history of quantum computing. D-Wave quantum computer has been available for more than eight years. IBM has made its quantum computer accessible via its cloud service. Also, Microsoft, Google, Intel, and NASA have been heavily investing in the development of quantum computers and their applications. The quantum computer seems to be no longer just for physicists and computer scientists but also for information system researchers. This paper introduces the basic concepts of quantum computing and describes well-known quantum applications for non-physicists. …


An Integrated View Of Data: Application Of Knowledge Modeling To Data Management, Sung-Kwan Kim, Wenjun Wang Jan 2020

An Integrated View Of Data: Application Of Knowledge Modeling To Data Management, Sung-Kwan Kim, Wenjun Wang

Journal of International Technology and Information Management

Data management has become an important challenge. Good data management requires an effective approach to collecting, storing, and accessing data across the enterprise. In this paper, a knowledge modeling approach to data management is introduced with an emphasis on data requirements analysis. A knowledge model can provide a high-level view of organizational data by specifying the structure and relationships of the knowledge contents used in business processes. The proposed knowledge modeling approach is business process oriented and decision oriented. The description of the knowledge contents in the model is based on ontological specification. The model is comprised of five elements: …