Business Commons^™

Strategies To Improve Employee Retention In Nonprofit Organizations, Robert A. Thornburg

Walden Dissertations and Doctoral Studies

Talented employee turnover in nonprofit organizations has the potential for excessive costs and unfavorable outcomes. Nonprofit organization managers are concerned with retaining talented employees not only to sustain competitive advantage but also to continue to provide essential services. Grounded in person-organization fit theory, the purpose of this qualitative single case study was to explore strategies that four nonprofit organization managers in the southern United States use to increase employee retention. Data were collected using semistructured interviews and a review of organizational retention documents. Through Yin’s five-step data analysis process and thematic analysis, four themes were identified: (a) employ competitive benefits …

Exploring Employee Turnover In The Healthcare Industry, Gloria Scott

Walden Dissertations and Doctoral Studies

Employee turnover is a challenging issue many organizations face resulting in lost productivity, profitability, and sustainability. Nursing leaders are concerned with employee turnover because patient quality of care and safety could suffer adversely. Grounded in the context emergent turnover theory, the purpose of this qualitative multiple case study was to explore strategies nursing leaders used to reduce employee turnover. The participants were six nursing leaders of healthcare organizations in New York State. Data were collected using semistructured virtual interviews conducted by telephone and Zoom, reviewing an organization document, and company public websites. Data were analyzed using methodological triangulation to identify …

Call Center Managers’ Strategies To Address Employee Turnover, Kimberly Dickens

Walden Dissertations and Doctoral Studies

Employee turnover is a threat to call center sustainability. Call center leaders who lack strategies to reduce employee turnover have an increased risk of business failure. Grounded in Herzberg’s two-factor theory, the purpose of this qualitative multiple-case study was to explore strategies call center leaders use to reduce employee turnover in insurance call centers. The three participants were call center leaders from three different call centers in Raleigh, North Carolina, who implemented strategies to reduce employee turnover. Data were collected from semistructured interviews and reviews of public documents from participants’ company websites and analyzed using thematic analysis. Two themes emerged: …

Call Center Managers’ Strategies To Address Employee Turnover, Kimberly Dickens

Walden Dissertations and Doctoral Studies

Employee turnover is a threat to call center sustainability. Call center leaders who lack strategies to reduce employee turnover have an increased risk of business failure. Grounded in Herzberg’s two-factor theory, the purpose of this qualitative multiple-case study was to explore strategies call center leaders use to reduce employee turnover in insurance call centers. The three participants were call center leaders from three different call centers in Raleigh, North Carolina, who implemented strategies to reduce employee turnover. Data were collected from semistructured interviews and reviews of public documents from participants’ company websites and analyzed using thematic analysis. Two themes emerged: …

Strategies To Retain Seasoned Federal Acquisition Employees, Patricia Dianne Wells

Walden Dissertations and Doctoral Studies

Failure to retain seasoned acquisition employees negatively impacts an organization’s performance and outcomes. Managers need retention strategies to retain seasoned employees, as failure to retain seasoned employees results in capability gaps, decreased productivity, and increased expenses associated with recruiting and training new hires and transfers. Grounded in the social exchange theory, the purpose of this qualitative single case study was to explore strategies midlevel managers use to retain seasoned acquisition employees. The primary participants consisted of six midlevel federal acquisition managers of a federal agency who used strategies to retain seasoned acquisition employees. The secondary participants were five employees from …

Strategies To Retain Seasoned Federal Acquisition Employees, Patricia Dianne Wells

Walden Dissertations and Doctoral Studies

Failure to retain seasoned acquisition employees negatively impacts an organization’s performance and outcomes. Managers need retention strategies to retain seasoned employees, as failure to retain seasoned employees results in capability gaps, decreased productivity, and increased expenses associated with recruiting and training new hires and transfers. Grounded in the social exchange theory, the purpose of this qualitative single case study was to explore strategies midlevel managers use to retain seasoned acquisition employees. The primary participants consisted of six midlevel federal acquisition managers of a federal agency who used strategies to retain seasoned acquisition employees. The secondary participants were five employees from …

Strategies For Reducing Employee Turnover In Small And Medium Enterprises, Olusegun Ayinde Fadahunsi

Walden Dissertations and Doctoral Studies

Employee turnover negatively impacts small and medium enterprises (SME) sustainability. SME leaders are interested in finding workable strategies to reduce turnover and the high cost of hiring new employees. Grounded in the transformational leadership theory, the purpose of this qualitative multiple case study was to explore strategies SME leaders in Nigeria used to reduce employee turnover. The participants were three SME business owners who successfully reduced employee turnover. Data were collected using semistructured interviews and a review of company documents. Through thematic analysis, four themes were identified: effective leadership practices, focus on employees’ working conditions, enhancing employees’ competence, and implementing …

Strategies To Retain Call Center Employees, Michele Boston

Walden Dissertations and Doctoral Studies

Call center executives who lack effective strategies to retain employees face a disruption in service, employee performance and productivity, as well as an increase in operational expenses. Ineffective retention strategies can negatively impact call centers by increasing cost, decreasing talent quality and loss of the customer experience. Grounded in Herzberg’s motivator-hygiene theory, the purpose of this multiple case study was to explore employee retention strategies that call center executives use to maintain employees within their organizations. Data were collected from semistructured interviews, company documents, and physical artifacts. The interview participants comprised five call center executives, managers, or team leaders in …

Leadership Strategies To Reduce Employee Turnover In The Health Care Industry, Sheila Redmond

Walden Dissertations and Doctoral Studies

In 2018, over 3.1 million the United States health care employees vacated their jobs. Leaders who lack strategies to reduce employee turnover impose a significant financial burden on health care organizations. Grounded in transformational leadership theory, the purpose of this qualitative single case study was to explore strategies health care leaders use to reduce employee turnover. Participants were five health care leaders from a hospital in Virginia who implemented successful strategies to reduce employee turnover. Data were collected from semistructured interviews and document reviews. The themes extracted using the thematic data analysis were work-life balance, employee engagement, training, and job …

Relationship Among Military Veteran Employee Job Satisfaction, Job Motivation, And Employee Turnover, Michael David Crow

Walden Dissertations and Doctoral Studies

Military veterans are quitting their first job after separating from the military service at an excessively high rate. Reducing employee turnover among military veterans is essential for organizational and HR managers to increase the company’s profitability and productivity. Grounded in Maslow’s hierarchy of needs theory, the purpose of this quantitative correlational study was to examine the relationships among military veteran employee job satisfaction, job motivation, and employee turnover. Data were collected from survey responses of 85 military veterans from Texas. Participants had at least 2 years of active federal service and were separated from the armed forces no longer than …

Relationship Between Intrinsic Job Satisfaction, Extrinsic Job Satisfaction, And Turnover Intentions In Luxury Hotels, Grayce Laverne James

Walden Dissertations and Doctoral Studies

The hotel industry makes significant contributions to U.S. economic growth, but many hotel managers have expressed concerns about high employee turnover intentions. In the context of career choices, leaders of the hotel industry in the United States face turnover intentions that are 70% higher than turnover intentions in other sectors. Grounded in Herzberg’s 2-factor theory, the purpose of this quantitative, correlational study was to examine the relationship between intrinsic job satisfaction, extrinsic job satisfaction, and employee turnover intentions of front desk customer service employees of luxury hotels. Participants included 75 front desk customer service employees with at least 1 year …

Employee Retention Strategies Within Information Technology Small Businesses, Felicia Tetee Washington

Walden Dissertations and Doctoral Studies

AbstractThe retention of high talent employees is vital to the success of any organization. Organization leaders who lack effective strategies to retain high talent employees are at risk for business performance failure. A lack of managerial strategies to motivate employees and a lack of understanding of employees' needs lead to increased employee turnover rate in organizations. Grounded in Herzberg's two-factor theory, the purpose of this qualitative multiple case study was to explore strategies information technology (IT) small business leaders use to retain high talent employees. Data were collected from phone semistructured interviews and review of the organizations' employee handbook, policies, …

Successful Strategies For Reducing Middle Management Turnover In The Automotive Industry, Nicole Isabella King-Daniel

Walden Dissertations and Doctoral Studies

Employee turnover at the middle management level can cost an organization up to 250% of an employee’s annual compensation in replacement cost. Identifying the strategies that business leaders use to mitigate turnover at the middle management level is fundamental to business sustainability. Grounded in Blanchard and Hersey’s situational leadership theory, the purpose of this qualitative multiple case study was to explore leadership strategies used by automotive leaders to mitigate middle management turnover. The participants comprised of 6 senior leaders within the automotive industry located in the north-eastern region of Trinidad, who successfully mitigated turnover in their organizations at the middle …

Strategies For Decreasing Employee Turnover In Retail Organizations, Mathias Oni-Eseleh

Walden Dissertations and Doctoral Studies

High employee turnover in the retail sector affects organizations’ financial sustainability across the United States, costing them billions of dollars annually. Because of the high cost of employee turnover, retail sector leaders need to develop strategies for decreasing employee turnover in their organizations. Grounded in job embeddedness theory, the purpose of this qualitative multiple case study was to explore strategies retail sector leaders used to decrease employee turnover. The participants consisted of 5 purposefully selected retail sector leaders in the upstate region of New York, who successfully implemented strategies for decreasing employee turnover in their organizations. Data were collected from …

The Relationship Between Customer Relationship Management, Employee Retention, And Revenue, Bui Thanh Van

Walden Dissertations and Doctoral Studies

Downsizing campaigns and employee layoffs can result in poor customer service leading to service revenue losses. Understanding lost service revenue predictors is critical for leaders and managers to maintain and increase organizational growth and financial performance. Grounded in the service-profit chain theory, the purpose of this quantitative correlational study was to examine the relationship between customer relationship management (CRM), employee retention, and service revenue. Data were analyzed for 80 leaders and managers working in Vietnam’s industrial service field. The results of the multiple regression analysis indicated the full model, containing the 2 predictor variables (CRM and employee retention), was able …

Effective Strategies To Increase Employee Commitment And Reduce Employee Turnover, Jonathan Paz

Walden Dissertations and Doctoral Studies

Organizational leaders know that employee turnover negatively impacts an organization's finances and can be a result of a lack of employee commitment. Guided by Yukl's flexible leadership theory, this single case study was used to explore strategies that senior leaders have used to increase employee commitment and reduce employee turnover. Vice presidents and directors from a U.S. Fortune 500 financial firm in New Jersey participated in semistructured interviews. The 5 participants have implemented effective strategies to increase employee commitment and reduce employee turnover. Data collection comprised face-to-face interviews, review of company documentation, external website content, and member checking to explore …

Using Transformational Leadership To Reduce Employee Turnover In Hospital Organizations, Sylvia Mcmanus

Walden Dissertations and Doctoral Studies

Employee turnovers have been challenging and costly for most organizations. Organization leaders are concerned with employee turnover due to the high cost of training replacements. Grounded in Burns's model of transformational leadership, the purpose of this qualitative multiple case study was to identify strategies hospital managers used to reduce Environmental Services (EVS) employee turnover. The participants consisted of 5 EVS managers with recruiting and hiring responsibilities from the Piedmont Triad and Research Triangle Park of North Carolina who experienced EVS turnover, yet implemented effective leadership strategies to retain workers. Yin's 5 stages of data analysis were used to analyze data …

Strategies For Mitigating Employee Turnover In The Nigerian Financial Services Industry, Oluwabukunmi Fapohunda

Walden Dissertations and Doctoral Studies

Business owners and leaders have committed resources, time, and funding to understand and mitigate the phenomenon of employee turnover. The purpose of this study was to explore the strategies that managers used to mitigate employee turnover in the financial services industry in Nigeria. The transformational leadership model was the conceptual framework for this single case study. Semistructured face-to-face interviews were conducted with 10 middle-level managers who had experience and knowledge of employee turnover at an organization in the financial services industry in Nigeria. The company's policy documents and audited financial statements were also reviewed. Thematic coding was used for data …

Strategies For-Profit Educational Leaders Use To Reduce Employee Turnover And Maintain Sustainability, Denise Janet La Salle

Walden Dissertations and Doctoral Studies

In educational institutions, employee turnover decreases productivity, profitability, and sustainability. In 2015, organizations lost $60 million in assets as the result of employee turnover. High employee turnover rates have an adverse influence on productivity, which leads to unsustainable business practices. Some college leaders lack strategies to reduce employee turnover and maintain sustainability. Using the motivation-hygiene needs (2-factor theory), the purpose of this single case study was to explore strategies for-profit educational leaders used to reduce employee turnover and maintain sustainability in Florida. Participants were purposefully selected to ensure they had experience implementing effective employee turnover reduction strategies. The data collection …

Successful Strategies For Reducing Employee Turnover In The Restaurant Industry, Jaun Derek Smith

Walden Dissertations and Doctoral Studies

Employee turnover remains a ubiquitous phenomenon that could negatively impact the operations and profitability of any business entity. For decades, managers, business leaders, and individuals in academia have devoted considerable time and resources to understanding and reducing the phenomenon. This qualitative multiple case study was conducted to explore the successful strategies that restaurant managers used to reduce employee turnover. The population sample consisted of 4 restaurant managers from Port of Spain, Trinidad and Tobago who had successfully used strategies to reduce employee turnover. The conceptual framework used was the transformational leadership model. Data for the study were gathered using semistructured …

Effective Strategies Employed By Retail Store Leaders To Reduce Employee Turnover, Alexandro Beato

Walden Dissertations and Doctoral Studies

Employee turnover affects retail organizations in the form of lower productivity, decreased profitability, and reduced sustainability. In 2014, organizations lost over $11 billion in tangible and intangible assets as the result of employee turnover. High employee turnover rates have an adverse effect on productivity, which lead to unsustainable business practices. The number of retail employees who quit their jobs each month increased from 432,000 in December 2016 to 464,000 in January 2017, which indicates that some managers lack strategies to reduce employee turnover. Using the transformational leadership theory, the purpose of this single case study was to explore effective strategies …

Employee Turnover Intention In The U.S. Fast Food Industry, Imelda A. Bebe

Walden Dissertations and Doctoral Studies

Employee turnover in the U.S. fast food industry has been high, averaging rate 150% per annum. The purpose of the correlational design study was to examine the relationships between job satisfaction factors, job dissatisfaction factors, and employee turnover intentions among fast food employees to determine whether a statistically significant relationship exists between these variables. The population for the study consisted of 144 fast food restaurant employees working in the East Coast in the United States. The theoretical framework was Herzberg's 2-factor motivation-hygiene needs theory, which describes job satisfaction factors and job dissatisfaction factors. Internet survey data of 144 participants were …

Retention Of Information Technology Employees, Sherry Ann Dixon

Walden Dissertations and Doctoral Studies

Business leaders often realize greater profitability when they have strategies to retain IT

employees. However, the cost to replace IT employees creates significant challenges for

business leaders. Given the growing impact of technology on operational costs, retention

of IT employees is imperative. This exploratory single case study sought to identify the

strategies that leaders use to increase IT employee retention. The population was 6

leaders from a military organization in Norfolk, Virginia, responsible for the retention of

IT employees. Herzberg's two-factor theory was the conceptual framework for this study.

The data was collected from semi-structured interviews with 6 leaders along …