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Articles 1 - 9 of 9
Full-Text Articles in Business
Strategies For Improving Performance Through Diversity And Inclusion In The Workplace, Satari Kay Durrah
Strategies For Improving Performance Through Diversity And Inclusion In The Workplace, Satari Kay Durrah
Walden Dissertations and Doctoral Studies
A lack of diversity and inclusion policies can lead to the perception of exclusion in the workplace and cause some employee groups to underperform. Some hospital leaders lack strategies for developing and implementing effective diversity and inclusion policies to improve business performance. Grounded in transformation leadership theory, the purpose of this multiple case qualitative study was to explore strategies for improving performance through diversity and inclusion in the healthcare field. The participants included four leaders from hospitals located in the southeastern region of the United States. Data were collected using semistructured interviews and review of company documents. Data were analyzed …
Managing Change And Organizational Resources When Implementing Customer Relationship Management Systems, Stephanie M. Spears
Managing Change And Organizational Resources When Implementing Customer Relationship Management Systems, Stephanie M. Spears
Walden Dissertations and Doctoral Studies
Many customer relationship management (CRM) projects fail to produce the desired outcomes. Failed CRM projects negatively impacts operational efficiency, data-driven decision-making, scalability, financial performance, compliance, and customer service. Grounded in Kotter’s 8-step change management model, the purpose of this qualitative multiple case study was to explore strategies firm leaders used to manage change and organizational resources when implementing CRM. The participants included five business-to-business firm leaders working for small or medium-sized enterprises within Texas who used strategies to manage change and organizational resources when implementing CRM. Data were collected through semistructured interviews and document analysis. The data were analyzed using …
Strategies To Reduce Nonconformance Of Parts In Aerospace Manufacturing, John Louis Lloyd Jr
Strategies To Reduce Nonconformance Of Parts In Aerospace Manufacturing, John Louis Lloyd Jr
Walden Dissertations and Doctoral Studies
The cost of nonconformance of parts can impact the aerospace industry globally, resulting in revenue loss and consumer confidence degradation. Grounded in the eight disciplines of problem solving, the purpose of this multiple case study was to explore strategies aerospace manufacturing quality managers in the United States used to implement successful change initiatives to address the nonconformance of parts. Data were collected through semistructured interviews with four aerospace quality executives and supporting company documents. Data were analyzed using methodological triangulation, coding, and thematic analysis. Four themes emerged: (a) identify and implement a specific problem-solving strategy, (b) identify and mitigate employee …
Successful Management Strategies For Addressing Information Technology Project Scope Changes, James Wesley Artemus Iii
Successful Management Strategies For Addressing Information Technology Project Scope Changes, James Wesley Artemus Iii
Walden Dissertations and Doctoral Studies
Inadequate scope management strategies fail to prevent project failures. Information technology (IT) project leaders who lack strategies to prevent project failures negatively impact their business goals and delivery schedule. Grounded in the theory of constraints, the purpose of this qualitative single case study was to explore strategies IT project leaders use to manage project scope and prevent project failures. Data were collected through semistructured interviews and a review of company documents from 3 participants in a small IT consulting company. Data were analyzed using thematic analysis. Three themes emerged: understanding project scope changes, performance techniques, and communication. A key recommendation …
Strategies Small Business Leaders Use To Reduce Employees' Resistance To Change, Mary Erekiye Tombiri
Strategies Small Business Leaders Use To Reduce Employees' Resistance To Change, Mary Erekiye Tombiri
Walden Dissertations and Doctoral Studies
Small business operations contribute to economic growth and account for 110 million new jobs in the United States. Despite the increase in the number of businesses created in the United States, some business leaders fail to manage change effectively. The purpose of this multiple case study was to explore the strategies that some leaders of small businesses used to reduce employees' resistance to change. Lewin's 3-phase change theory served as the conceptual framework. The target population consisted of 3 successful leaders of small businesses in the central and southern region of Texas. Each participant had more than 5 years of …
Employee Resistance To Disruptive Technological Change In Higher Education, Barbara Ann Miller
Employee Resistance To Disruptive Technological Change In Higher Education, Barbara Ann Miller
Walden Dissertations and Doctoral Studies
Employees can be resistant to work-based change, specifically when the change is due to disruptive or new technology. The purpose of this descriptive phenomenological study was to explore the lived experiences of 20 Swiss-based educational employees adapting to online technologies introduced in their workplaces. Disruptive innovation theory provided the conceptual framework for the study. Data were collected using semistructured interviews with 20 purposely selected participants from 3 Swiss-based higher education campuses. The modified Van Kaam method was used to organize and analyze the data. Four themes from participants' responses were identified: educational employees are not resistant to technology-based change, educational …
Management Contingencies Between Privately-Funded And Publically-Funded Broadcasting Organizations, Michael Godson-Amamoo
Management Contingencies Between Privately-Funded And Publically-Funded Broadcasting Organizations, Michael Godson-Amamoo
Walden Dissertations and Doctoral Studies
Organizations, for-profit or not-for-profit, continually assess demands from their internal and external stakeholders and adjust their operations and strategies for long term sustainability. Building on the classical contingency theory of organization, the purpose of this cross-sectional study was to identify the differences of operational values and principles between private and public broadcasting organizations; an additional goal was to examine how these organizations use their operating choices to adapt to their environment. In a comparative study design between for-profit and not-for-profit broadcasting organizations as independent variables, the focus of the study was to compare 3 groups of dependent variables regarding operational …
Leadership Strategies For Developing And Implementing Organizational Change, Hardy L. Delay Iv
Leadership Strategies For Developing And Implementing Organizational Change, Hardy L. Delay Iv
Walden Dissertations and Doctoral Studies
Leaders in some narcotics treatment programs struggle with change development and implementation. The objective of this single-case study was to explore strategies used by leaders in a narcotics treatment program to develop and implement organizational change initiatives successfully. Participants included 4 leaders who had developed and implemented successful change initiatives repeatedly for more than 10 years in a narcotics treatment program in the southeastern United States. Bertalanffy's general systems theory was the basis for the conceptual framework. Data collection included semistructured interviews of leaders of a narcotics treatment program and collection of archival data, such as reports relating to strategic …
Impact Of Change Management On Employee Behavior In A University Administrative Office, Kendra M. Turner
Impact Of Change Management On Employee Behavior In A University Administrative Office, Kendra M. Turner
Walden Dissertations and Doctoral Studies
This qualitative case study focused on the effect of a system implementation upgrade on employees' job performance within a central administration department of a major research university in the Southern United States. Review of literature revealed a lack of a specific model or process for system implementation upgrades and its impact on employees' performance in a university administrative office. Guided by Kotter's research on change management models, the research questions examined the attitudes and behaviors of employees involved with the business process project. Data collection was through purposeful sampling and face-to-face interviews with 11 employees. Data were analyzed through pattern-matching …