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Full-Text Articles in Business
Leading A Multigenerational Workforce In The Public Sector, Cynthia A. Thompson
Leading A Multigenerational Workforce In The Public Sector, Cynthia A. Thompson
Walden Dissertations and Doctoral Studies
One of the demographic changes in the workplace is the presence of multiple generations working together. Some managers may find leading a multigenerational workforce a challenge, because the generational cohorts may have different work values and approaches to work. The purpose of this qualitative case study was to explore how generational characteristics manifest in the workplace, how managers perceive a multigenerational workforce, and whether macro-level descriptions of generations creates stereotypes or recognizable indicators of behavior in the workplace. Mannheim's theory of generations and diversity management theory provided the conceptual framework for the study. Data were collected through interviews and a …
Generational Differences Among Social Security Administration Employees And Their Perception Of Value, Joyce Moses Jones
Generational Differences Among Social Security Administration Employees And Their Perception Of Value, Joyce Moses Jones
Walden Dissertations and Doctoral Studies
Social Security Administration (SSA) managers and leaders are facing an unprecedented challenge to understand 3 to 5 generations of employees, and value the diversity of each group (Glass, 2007). Perceived lack of recognition has resulted in low morale and job satisfaction, leaving employees not feeling valued. The purpose of this qualitative, phenomenological research study was to explore, identify, and examine the lived experiences and perceptions of SSA employees to determine how managers and leaders can contribute to employee valuation. The central question and subquestions were designed to determine whether generational theory accurately described the lived experiences and perceptions of the …