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Predicting Citizen Satisfaction With Government Services In Belize, Samuel W. Logan Mar 2015

Predicting Citizen Satisfaction With Government Services In Belize, Samuel W. Logan

Theses and Dissertations

Assessing the effectiveness of humanitarian assistance and foreign aid has presented a challenge to personnel tasked with these operations. Answering the question "are we winning hearts and minds" has similarly eluded military personnel in Iraq and Afghanistan. This research presents a review of humanitarian assistance and foreign aid conducted by the U.S. government and literature on U.S. military doctrine regarding humanitarian assistance and infrastructure investment. The research builds upon expectancy disconfirmation theory to determine the strongest predictors of citizen satisfaction with government services. Case study data was collected in Belize before and after a U.S. military humanitarian and civil assistance …


Modeling And Simulation Of Evacuation Plan For Hancock Stadium, Nirmal Neranjan Weerasekara Mar 2015

Modeling And Simulation Of Evacuation Plan For Hancock Stadium, Nirmal Neranjan Weerasekara

Theses and Dissertations

The goal of this study is to use Modeling and Simulation of Evacuation Plan (MSEP) to support management to execute proper evacuation plan in case of emergency at Hancock Stadium in Illinois State University. Analyses of the research literature and evacuation scenarios are used to build a simulation system that will connect a description of emergency and evacuation situation with its context. It shows how an evacuation plan actually functions. The results of the study will help safety managers to understand the current situations of evacuation according to the specific simulation scenarios. The evacuation simulation is categorized according to the …