Business Commons^™

An Investigation Into The Design & Implementation Of A Customer Service Manual For Laboratories In A Hospital Setting, Fay M. Craft

Theses

The following applied learning expository thesis will focus on the design and implementation of a customer service manual for reference laboratories in a hospital setting.

The purpose of the manual is to provide direction for the reference laboratory customer service employees. Specifically, the manual consists of a series of steps which will enable employees to better service the hospital reference laboratory customers. The manual was broken down into sections which addressed characteristics, order taking, dispatching phlebotomists, proper collection of specimens, phlebotomy notification, registration of patient specimens, processing and reviewing of specimens, hiring, training, customer satisfaction, complaints and expectations.

Three reference …

Motivating Sales Personnel, Kel T. Denker

Theses

The purpose of this study is to develop a reference manual for managers to examine on a periodic basis and refresh their memories about the motivational process and its importance in the field of sales.

Research has shown that individuals are motivated differently to achieve specific goals and those who are positively motivated definitely out perform those who are not. In the field of sales, this is extremely important. This project illustrates motivational theory, personality types, a managers role, a sales persons role, and a variety of different motivational techniques.

This project is not intended to teach managers how to …

The Impact Of The Year 2000 Date Change On Corporations And Their Computer Systems, Michael O. Diggs

Theses

This thesis will focus on the year 2000 computer glitch and the impact it will have on corporations and their data processing systems.

From the 1950s through the 1980s, data storage for computers was expensive, so computer programmers routinely saved two bytes of memory by dropping the prefix 19 from the continuous date function. Thus, the year 2000 will bring a switch in the year indicator from 99 to 00. The business implications of this seemingly trivial technical event are potentially devastating. The simplest date comparison or arithmetic calculation could fail. It will foul up date critical calculation for loans, …

The Impact Of Training Methods And Leadership Skills On The Role Of Empowerment In The Workplace, Rae J. Delaney

Theses

Given the dynamic nature of the business environment, companies must never make the mistake of thinking that strategies that .have been proven successful in the past will be effective for all time. They need flexibility, speed, responsiveness and openness to new technology to deal with uncertainty.

It is imperative the managers create an atmosphere of empowerment. By giving employees the responsibility and the authority to get things done their way, employees will feel as if they are valued and trusted employees. To encourage employee empowerment, management must make available training and leadership seminars that will encourage and stimulate employee empowerment.

Airline Deregulation: Success Of Failure, Bonnie E. Barczykowski

Theses

This thesis focused on the study of airline deregulation and the impact it made on the airlines and the consumers.

The history of the airline industry was reviewed, as well as the specific events which lead to the formation of the Airline Deregulation Act of 1978.

Following deregulation there were debates as to whether deregulation bad achieved its original goals . These debates have continued up until today.

The hypothesis stated herein was that research would indicate that airline deregulation had benefited the industry as a whole and that if further deregulation and more adherence to policies under deregulation were …

Survival Of Women In The Business World Into The Twenty-First Century, Barbara Bradford

Theses

This thesis is a review of the current literature that pertains to the everyday experiences of women in the male dominated working world. This study focuses on the barriers preventing women from advancing where men succeed.

When women enter the workforce, they are naïve about the organizational culture surrounding them. The natural feminine instincts and behaviors of women are not considered as valuable in the corporate world as male instincts and behaviors.

Women are unaware of the subtle and underlying rules of the corporate game in this "man's world." They see men adapting easily and advancing up the corporate ladder. …

Working With Your Employees To Move Through Change Using Communication And Motivation: A Case Study, David G. Buck

Theses

This thesis focuses on effecting change in a government agency by the use of communication, motivation through incentives, and other management tools.

The United States Army Reserve Personnel Center (ARPERCEN) manages, trains, and mobilizes Army personnel. Its largest directorate is the Personnel Records Management Directorate, which houses the Accessions Division. At least 200,000 hard-copy personnel records pass through the Division for verification and processing in a typical year.

Eighty percent of hard-copy records transferred to ARPERCEN were also transferred electronically; however all were band-processed as if new. This entire accessioning process was redundant and inefficient.

Change was coming. The Reserve …

St. Charles County Sheriff's Department Field Training And Evaluation Program, John T. Bush

Theses

This thesis will focus on the study of police field training and the process in the adoption of a new Field Training and Evaluation Program by the St. Charles County Sheriff's Department.

Newly hired police recruits traditionally have received most of their basic training in the classroom. This training, which is one of the most important functions any police agency undertakes, tries to give recruits basic competency to perform as patrol officers.

The purpose of this research is to develop a good field training manual that can serve as a map for police agencies who are implementing a new program …

Marketing Niche Software Products: An Analysis Of How Software Products Are Marketed Through The Channels Of The Computer Industry, James D. Rigman

Theses

This thesis, Marketing Niche Software Products: An Analysis of How Software Products Are Marketed Through the Channels of the Computer Industry, explores the strategies for marketing software products within niche segments of the computer industry, specifically focusing on the Uninterruptible Power Supply (UPS) and power management sector. It examines how companies successfully target specific market segments to establish strong positions and maintain competitive advantages.

The study highlights the importance of strategic marketing plans, effective distribution channels, and promotional efforts in the software industry. It discusses challenges faced by marketing managers in launching new software products, including competition, pricing structures, …

The Workplace Of The Future: The 9 To 5 Office Is Dead, Terry Ann Rooney

Theses

The Workplace of the Future: The 9 to 5 Office is Dead by Terry Ann Rooney, explores the shift away from traditional work schedules in favor of more flexible arrangements. Rooney argues that businesses must adapt to evolving workforce expectations by embracing alternative work schedules such as telecommuting, flex-time, job sharing, and compressed workweeks.

The research highlights demographic shifts, particularly the increasing presence of women and minority workers, which necessitate greater workplace flexibility. The document outlines the advantages of these work models, including increased employee productivity, job satisfaction, and retention, as well as reduced absenteeism and operational costs for employers. …

The Positive Effects Of Differing Communication Styles On An Organization, Julie A. Saylor

Theses

This project explores the issue of communications between people who have different educational backgrounds, experiences, and social styles, yet who are bound together as a team through membership in an organization.

A common definition of the word team is "a group of individuals working collaboratively toward a common goal" John Scott). Teamwork can be accomplished by utilizing communication, cooperation, and collaboration. An easily remembered acronym is:

Together Everyone Achieving More

This study will establish ways that people of varying communications and social styles can work together in a way that will ultimately prove to positively effect …

T.H.A.N.K.S.: Teens Helping Anyone Needing Knowledge Service, Carole Dawn Arrendale

Theses

This thesis is a business plan for a new non-profit organization for volunteerism. This non-profit organization will connect college students, high school students, grade school students, and other nonprofit agencies for the purpose of providing volunteers to non-profit agencies.

The enactment of the Welfare Reform Act (Temporary Assistance to Needy Families, TANF) has created a greater need for quality, well-trained volunteers in order to meet the growing demands for and needs of non-profit agencies. The □ew deadline for Welfare to Work is now 2-5 years and public assistance such as Aid to Families with Dependent Children (AFDC), food stamps, and …

An Investigation Into The Design And Implementation Of A Business Plan For Ozark Builders, A Housing Development Company, Benjamin Luke Beaman

Theses

This thesis will investigate the design and implementation of a business plan for Ozark Builders , a housing development company.

One of the oldest professions in the United States, is the construction industry. This diverse industry that employs a large percent of the populace, plays an important role in our nation's economy. While, profits are to be made in the construction industry, the risks are overwhelming. The turnover rate for contractors exceeds twenty percent a year. Speculative building is considered a big gamble, and the builder 's need to stay attuned to changes in consumer preferences, in competition, and in …

An Investigation Into The Design & Implementation Of A Customer Service Manual For Laboratories In A Hospital Setting, Fay M. Kraft

Theses

The following applied learning expository thesis will focus on the design and implementation of a customer service manual for reference laboratories in a hospital setting.

The purpose of the manual is to provide direction for the reference laboratory customer service employees. Specifically, the manual consists of a series of steps which will enable employees to better service the hospital reference laboratory customers. The manual was broken down into sections which addressed characteristics, order taking, dispatching phlebotomists, proper collection of specimens, phlebotomy notification, registration of patient specimens, processing and reviewing of specimens, hiring, training, customer satisfaction, complaints and expectations.

Three reference …

"Quick Tips": A Manual For Not-For-Profit Organizations, Mary Brooks

Theses

This thesis will focus on the study of volunteerism within a not-for-profit organization. Meeting the growing demand for volunteers and controlling then high turnover could determine how smoothly a nonprofit organization runs.

In the past the need for volunteers and nonprofit organizations was not as great as it is today. There are at least two reasons for this upward trend. The first reason is more women are working outside the home leaving less leisure time for volunteering. The second reason is the government is playing a smaller role thus causing the public to seek help elsewhere.

Research has attributed the …

Marketing Lindenwood University Through A Promotional Video, Deidamia Batista, Karen Cordoba

Theses

In recent times video productions have been used as an effective sales tool. Moving pictures, like those that video provides. are an effective way to communicate in a quickly growing business market. With a video a company is able to reach and approach clients more effectively, because they can present information which is attractive to people.

We have seen over the last decade that the use of technology has invaded every market, including the education market. It is common to see how the business community within the education center has been quick to embrace video for many different purposes-one of …

Multimedia At Mcdonnell Douglass Corporation & Possible Future Implications, Robert L. Williams

Theses

This thesis will focus on the study of multimedia at The Boeing Company in St. Louis, Missouri and on the corporate world as a whole.

Multimedia is for real. Though the contemporary hype exceeds the current level of real development activity, multimedia is properly billed as the next major dimension of computing.

Multimedia will promote a monumental clash of cultures between the software engineering and media production organizations within the corporate communications departments of major corporations. The convergence of media that is the very essence of what is being described as multimedia will spawn one of the great professional culture …

The New American Family, And A New Generation Of Young Americans Entering The Workforce, Flo A. Kistner

Theses

This thesis focuses on the dysfunction of a significant proportion of America's youth and shows how it can be attributed directly to lack of parental presence or parental control. Today's youth are in total chaos. Research shows there is a definite lack of quality time with today's children from their parents. This lack of parental involvement plays a crucial role in the development or lack of development of today's youth and tomorrow's workers.

The purpose of this study is to examine the changes in the structure of the American family, and the resulting need for management to assume a more …

Kenyatta International Conference Center: A Proposed Marketing Plan, Rose M. Kwena

Theses

This study will focus on analyzing the marketing capabilities of the America's Center and the St. Louis Convention & Visitors Commission (CVC) in the conventions and exhibitions industry, with the aim of preparing a marketing plan to be implemented by Kenyatta International Conference Center (KICC) in Kenya based on the success of St. Louis CVC. The information gathered from researching published data and personal interviews will be used to develop strategies and recommendations.

Kenyatta International Conference Center was not purposely built to host events of large magnitude as exhibitions and conventions. The center was built with public funds by the …

The Changing Telecommunications Industry, Marie P. Woodcock

Theses

Telecommunications in today's global society has undergone a dramatic transformation since the invention of the telephone. In the early years of telephony, a host of dedicated men and women endured tremendous hardships to pioneer the telephone. Bell, his wife Mabel, his two benefactors along with Thomas Watson and Theodore Vail fought to gain recognition of the instrument and establish its usefulness to society. Many great inventions came from by the Bell Laboratories, which forever sought a better way, encouraging the progress of civilization. Despite major setbacks caused by the government and regulation, the Bell system evolved into a very capable …

Employee Benefits, Kimberly Elinor Miller

Theses

This paper discusses how group benefits have changed over the past ten years, what corporations are offering their employees such as medical insurance, employee assistance programs, wellness training programs, child care programs, flexible compensation plans, continuing education benefits and retirement benefits and how each one of these benefits is set up. Employers want not only to implement benefit programs which will help them meet their organizational goals, but also to attract, retain and motivate employees. In order to succeed in these efforts they must install a program of benefits that is both cost effective and will meet organizational profit goals. …

The Design And Implementation Of An On-Line Grocery Fulfillment Service Business Plan, David A. Puzzuoli

Theses

This thesis focuses on the study of the on-line grocery fulfillment industry. Research was conducted and pertinent information was gathered to assemble a business plan for an on-line grocery fulfillment service in Southeastern Alabama.

Research indicates that in order to successfully start, operate, and perpetuate a fulfillment service, business owners must focus on issues such as market analysis, service, finance issues, and operations. The business plan for the proposed fulfillment service draws on industry data regarding those and subordinate issues.

Upon completion of the business plan, two businessmen were selected to judge the plan's thoroughness and Likelihood of successful implementation. …

The Team Concept In Today's Work Environment: People Are Our Greatest Asset, Jack D. Patten

Theses

This thesis will focus on the study of The Team Concept in today's work environment. People are the greatest asset any company possesses and how they are utilized directly affects the success and failure of that organization. The purpose of this study is to gain an understanding of what is required to implement a team approach.

Both knowledge and skills associated with the subject must be fully attained before any results can be achieved. This study provides knowledge around the team concept and provides some tools necessary for implementation. Knowledge is what any student can learn about a subject, but …

Cultural Transformation: Desire To Change?, Arthur L. Seaman

Theses

Gaining knowledge about what motivates people working in an environment afflicted with laws, statutes, policies, regulations, procedures, standards and jobs threatened by political movements is considered valuable information. This thesis is a focused study of human motivation theory, with the intent of learning why past attempts to change the culture of the United States Army Aviation and Troop Command (ATCOM) and the co-located Aviation Program Executive Office (PEO) organizations have failed to produce lasting results.

It is theorized that past attempts to bring about lasting change to the culture of ATCOM and the PEO organizations have failed in part because …

Competitive Intelligence, Victoria Ann Stamps

Theses

The focus of this project is competitive intelligence. According to Larry Kahaner in Competitive Intelligence, "Competitive intelligence is a systematic program for gathering and analyzing information about your competitors' activities and general business trends to further your own company's goals."

Facing an information overload, business people are beginning to realize that information must be analyzed to produce actionable intelligence. Actionable intelligence has an impact on the bottom line. This new field is growing at an astonishing rate as business people realize that analyzing this information is vital to success.

The purpose of this study is to investigate why business people …

A Guidebook To Nonprofit Agency Board Service For The New Board Member, Barbara Ward

Theses

This thesis will investigate the need for a training manual to assist in preparing not-for-profit agency volunteers to become effective board members.

In 1996, a presidential initiative was launched in which the general American public was encouraged to actively become involved in local not-for-profit agencies. Because of this call for volunteers, an influx of people are likely to become non-profit agency board members. Many of these new board members may not have previous board experience. As a result, an increased need to train and orient new board members will develop.

Providing sufficient board training can be a time-consuming endeavor. Today's …

Changes In Telecommunications Due To The 1996 Telecommunications Act, Eugene A. Demers

Theses

Telecommunications has gone through various stages of development since its conception in the late l 800's. The most current event and the basis for this thesis, is the legislation that passed Congress titled the ''Telecommunications Act of 1996". It is the purpose of this document to research the impact of this legislation to the user and the businesses involved in this industry.

There were three main areas of focus for this research. The first area of study pertained to the current local and long distance companies in the telecommunications industry. The second area related to the users of the telecommunications …

Expert System For The Generation Of A Work Breakdown Structure, Bernard O'Callaghan

Theses

This thesis outlines research work carried out in the Mechanical & Manufacturing Department in Cork Regional Technical College, Ireland. With computers now having an increasingly dominant role in all areas of business, it was inevitable that computer-based project management packages would become more popular. To date however, these packages have concentrated on monitoring and controlling projects. The definition and brainstorming phases required to generate a project plan are still largely manual tasks. Planning a project initially involves generating a complete and organised list of all the tasks needing to be completed in order to achieve a project’s goal. This list …

Corporate Communication With The Intranet, Carol J. Sonderman

Theses

This project will focus on the study of the intranet through a review of literature and interviews to determine its value as a corporate communication tool. Currently, the intranet is in the early "innovator and adaptor" stage of development. However, it is moving rapidly forward to the early maturity stage within the corporate world.

Intranets can connect every person, every document, and every application within an organization, no matter where they are physically located. Intranets help companies reduce their paper costs in core areas of communication such as company telephone directories, employee benefits handbooks, manuals, and interoffice or department newsletters. …

Marketing Planning In Small Manufacturing Firms : An Investigation Into The Theory And Practice Of Marketing Planning By Small Manufacturing Firms In Counties Cork & Kerry., John Patrick Cowman

Theses

As a result of undertaking this study, the researcher hopes to be able to draw conclusions about the practical relevance to small manufacturing firms of the marketing planning concepts set out in marketing literature by writers such as Kotler, McCarthy, MacDonald, Stapelton and others.

This study examines marketing planning in small Manufacturing firms - SMFs - in the Irish Counties of Cork and Kerry.

The essential aims of this study are to try to determine:

(1) How marketing planning is carried out by companies in the target group;

(2) Contrast marketing planning practice among the target population with recommendations for …