Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 1 of 1
Full-Text Articles in Business
Electronic Channels Of Distribution: Challenges And Solutions For Hotel Operators, Natas Christodoulidou, Pearl Brewer, Andrew Hale Feinstein, Billy Bai
Electronic Channels Of Distribution: Challenges And Solutions For Hotel Operators, Natas Christodoulidou, Pearl Brewer, Andrew Hale Feinstein, Billy Bai
Hospitality Review
This paper addresses the issues of hotel operators identifying effective means of allocating rooms through various electronic channels of distribution. Relying upon the theory of coercive isomorphism, a think tank was constructed to identify and define electronic channels of distribution currently being utilized in the hotel industry. Through two full-day focus groups consisting of key hotel executives and industry practitioners, distribution channels were identified as were challenges and solutions associated with each.