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Articles 1 - 18 of 18
Full-Text Articles in Business
Biometrics For Hospitality And Tourism: A New Wave Of Information Technology, Bomi Kang, Kathleen Pearl Brewer, Billy Bai
Biometrics For Hospitality And Tourism: A New Wave Of Information Technology, Bomi Kang, Kathleen Pearl Brewer, Billy Bai
Hospitality Review
The technologies that empower biometrics have been around for a number of years, but until recently these technologies have been viewed as exotic. In the not too distant future biometrics will be used to regulate internal processes and to improve services in the hospitality and tourism industries. This paper provides an understanding of the current use of biometrics in general and its practical value for the future in hospitality and tourism. The study presents a review of current practices of biometrics with special reference to the hospitality and tourism businesses, addresses key issues imposed by this technology, and identifies business …
Management Retention Factors In The School Foodservice Industry, Robin B. Dipietro
Management Retention Factors In The School Foodservice Industry, Robin B. Dipietro
Hospitality Review
Management retention in the school foodservice industry has been a growing concern for school district decision makers due to the large numbers of managers reaching retirement age and the shortage of qualified people to fill the positions. As with other foodservice positions, turnover rates and the shortage of service employees will continue to be challenges well into the 21st centery. The current study employed by a self-administered questionnaire and asked 101 school foodservice managers in Central Florida to rate their perceived importance of and their perceived experience with 20 employment characteristics of their job. There were significant differences in 17 …
Agency Costs, Bankruptcy Costs And The Use Of Debt In Multinational Restaurant Firms, Arun Upneja, Michael C. Dalbor
Agency Costs, Bankruptcy Costs And The Use Of Debt In Multinational Restaurant Firms, Arun Upneja, Michael C. Dalbor
Hospitality Review
The purpose of this paper is to understand whether multinational restaurant firms (MNRF’s) have higher agency and expected bankruptcy costs. Given this expectation, this may have an impact on the amount of debt incurred by MNRF’s. Overall, the findings are consistent with the existing literatue in terms of the positive relationship between MNRF’s and agency and bankruptcy cost. However, it was found that MNRF’s also have more total debt. This is surprising given the higher agency and bankruptcy costs. The importance of this research is that there may be considerations other than agency and bacnkruptcy costs affecting the capital structure …
Emotional Intelligence And Organizational Commitment Among Private Club Board And Committee Volunteer Leaders: A Pilot Study, Ronald F. Cichy, Jaemin Cha, Seung Hyun Kim, James B. Singerling
Emotional Intelligence And Organizational Commitment Among Private Club Board And Committee Volunteer Leaders: A Pilot Study, Ronald F. Cichy, Jaemin Cha, Seung Hyun Kim, James B. Singerling
Hospitality Review
This pilot study explored the relationship between emotional intelligence and organizational commitment among provate club board and committee volunteer members. The top three items, ranked by mean scores, of each of three EI dimensions -- IN, OUT, and RELATIONSHIPS wer discussed. A sample of 57 volunteer leaders furhter was split into high EI and low EI groups based on respndents' overall EO median score. Statistical differences between high and low EI groups in three aspects of organizational commitment - affective, continuance, and normative commitment - wer present. 4 t-test results showed that the difference between high and low EI groups …
Global Pricing Strategy For A Quick-Service Restaurant Chain, David C. Bojanic
Global Pricing Strategy For A Quick-Service Restaurant Chain, David C. Bojanic
Hospitality Review
The purpose of this paper is to compare prices for a popular quick-service restaurant chain (i.e. McDonalds’) across countries throughout the world using the “Big Mac Index” published by “The Economist.” The index was originally developed to measure the valuation of international currencies against the U.S. dollar. The analysis in this study examines the relationship between the price of a Big Mac and other variables such as the cost of beef, price elasticity, and income. Finally, these relationships are reviewed to draw inferences concerning the use of demand, costs, and competition in setting prices.
Determinants Of Mid-Scale Hotel Brand Equity, Woo Gon Kim, Hyun Jeong Kim
Determinants Of Mid-Scale Hotel Brand Equity, Woo Gon Kim, Hyun Jeong Kim
Hospitality Review
The traditional brand management in the hotel industry is facing a great challenge as numerous brands provide many choices to hotel guests. In such competitive environments, hotel firms realize that capitalizing on one of the most important assests they own- the brand- is critical to achieve a premier growth goal not only rapidly but also in a cost- effective way. THe purpose of this study is to examine the determinants of cutsomer-based hotel brand equity for the mid-priced U.S. lodging segment by assessing the impacts of four-widely accepted brand equity dimensions: brand awareness, brand associations, percieved quality and customer loyalty. …
The North American Spa Industry: An Examination Of Emergent Trends, Katie Keri, Michael C. Ottenbacher, Robert J. Harrington
The North American Spa Industry: An Examination Of Emergent Trends, Katie Keri, Michael C. Ottenbacher, Robert J. Harrington
Hospitality Review
The spa industry is rapidly growing, both in North America and around the globe. However, hospitality and tourism professionals seem to be surprised and unprepared of the impressive evolution. The authors report of the North American spa industry’s current practices and emergent trends that are likely to prove significant for spa stakeholders and educators in this growing field of inquiry.
Using Risk Management As A Tool For Accident Prevention In The Resort Golf Area, Steve Eisenberg
Using Risk Management As A Tool For Accident Prevention In The Resort Golf Area, Steve Eisenberg
Hospitality Review
Risk Management can be an effective preventative measure to optimize accident prevention in the resort golf arena. This article explores known risks, identifies other potential areas of risk, and offers solutions that may be adopted by Resort Facilities to minimize risk in the golf sector.
Discussion Paper: Triangulation Of Methodology To Solve The Practitioner - Academic Debate Concerning The Value Of Research, Seonghee Oak
Discussion Paper: Triangulation Of Methodology To Solve The Practitioner - Academic Debate Concerning The Value Of Research, Seonghee Oak
Hospitality Review
In support of research in the debate concerning its relevance to hospitality academics and practitioners, the author presents a discussion of how the philosophy of science impacts approaches to research, including a brief summary of empiricism, and the importance of the triangulation of research orientations. Criticism of research is the hospitality literature often focuses on the lack of an apparent philosophy of science perspective and how this perspective impacts the way in which scholars conduct and interpret research. The Validity Network Schema (VNS) presents a triangulation model for evaluating research progress in a discipline by providing a mechanism for integrating …
Organizational Commitment And Loyalty Among Part Time Hospitality Employees, Misty M. Johanson, Seonghee Cho
Organizational Commitment And Loyalty Among Part Time Hospitality Employees, Misty M. Johanson, Seonghee Cho
Hospitality Review
Historically, part time employees have played a critical role in the delivery of guest services in the hospitality industry. This study evaluates commitment issues from 169 part time hospitality workers. Discussions focus on effective strategies to boost employee commitment and levels of employee support among part time workers in order to improve behaviors and enhance loyalty.
The Influence Of Selected Antecedents Of Frontline Employee's Perceptions Of Service Recovery Performance, M. Güven Ardahan
The Influence Of Selected Antecedents Of Frontline Employee's Perceptions Of Service Recovery Performance, M. Güven Ardahan
Hospitality Review
The purpose of this study is to determine the potential impact of selected organizational factors on boundary-spanning-role employees’ perceptions of service recovery performance. This study also aims to assess the impact of service recovery performance on the intention to leave the job and extrinsic job satisfaction. This study uses a sample of frontline employees in Belek, Antalya, Turkey. The empirical findings revealed that education, team work and role ambiguity as frontline job perceptions were found to exert positive influences on the service recovery performance, but, empowerment, reward, and organizational commitment were found to have negative effects on the service recovery …
Identifying The Components Of Job Satisfaction Attributes: A Focus On Private Club Managers, Mehmet Erdem, Seonghee Cho
Identifying The Components Of Job Satisfaction Attributes: A Focus On Private Club Managers, Mehmet Erdem, Seonghee Cho
Hospitality Review
The objectives of this study were to determine job attribute factors affecting overall job satisfaction and satisfaction factors predicting intention to choose and stay within a current job among managers of private clubs in the U.S. The findings indicate that selfworth and salary and benefits are significantly related to the overall job satisfaction. In addition, overall job satisfaction was a strong predictor for private club managers’ intention to choose the current job held, if given a second chance
Fixed Site Amusement Rides: Who Regulates Safety?, Ronald J. Cereola, Reginald Foucar-Szocki
Fixed Site Amusement Rides: Who Regulates Safety?, Ronald J. Cereola, Reginald Foucar-Szocki
Hospitality Review
There is currently no national regulation of fixed site (ex. roller coaster) amusement ride safety. The current regulatory system is highly fragmented and consists of many disparate efforts by State and local agencies, judicial intervention in the form of tort litigation and industry self regulatory compliance. The Federal government has no authority over fixed site ride safety. The authors review the state of fixed site ride regulation and the merits of both centralized and de-centralized regulation, including a proposed Federal statute conferring jurisdiction of the matter upon the Consumer Products Safety Commission. They conclude with proposals for enhancing the management …
Vegetarians: A Typology For Foodservice Menu Development, Amir Shani, Robin B. Dipietro
Vegetarians: A Typology For Foodservice Menu Development, Amir Shani, Robin B. Dipietro
Hospitality Review
There is currently a lack of research about the needs of vegetarians, from a practitioner or academic perspective. This paper contributes to filling this research gap, by discussing the needs of vegetarians who dine out and their current difficulties in participating in the dining experience, in the present context. Specifically, it is argued that the typology of vegetarians presented in this paper, based on their motivations to adopt the chosen diet, might prove useful for restaurants in order to understand the vegetarian guest and develop menu items and services that will better cater to their needs. Recommendations for practitioners and …
Menu Analysis: A Review Of Techniques And Approaches, James J. Taylor, Denise M. Brown
Menu Analysis: A Review Of Techniques And Approaches, James J. Taylor, Denise M. Brown
Hospitality Review
This review discusses menu analysis models in depth to identify the models strengths and weaknesses in attempt to discover opportunities to enhance existing models and evolve menu analysis toward a comprehensive analytical model.
Revisiting The Ethics Of Financial Executives In The Lodging Industry, James W. Damitio, Raymond S. Schmidgall
Revisiting The Ethics Of Financial Executives In The Lodging Industry, James W. Damitio, Raymond S. Schmidgall
Hospitality Review
This study revisited ethics in the hospitality industry and involved a randomly selected sample of lodging financial executives taken from the current membership roster of the Hospitality Financial and Technology Professionals (HFTP). After responding to a number of demographic questions, financial executives were asked to respond to 16 business scenarios that involved the issue of ethics. In addition, financial executives were asked if they would or would not do what the controller did in each scenario. Finally, responses of financial executives in the current study were compared to the responses of financial executives in a previous study. Findings indicate that …
Students' Response To Ethical Dilemmas, Christine Lynn, Richard M. Howey, Thomas Combrink
Students' Response To Ethical Dilemmas, Christine Lynn, Richard M. Howey, Thomas Combrink
Hospitality Review
The teaching of ethics in hospitality curricula is an important part of students’ overall education. Past research has indicated that college students are generally as ethically aware as their professional counterparts. The authors replicated a study by Damitio and Schmidgall (1993) in which over 700 college students were asked if they agreed with decisions in 15 hypothetical scenarios. Students were also asked if the decisions were in fact ethical. Results are reported. The authors use these results as further evidence that ethical awareness in hospitality students needs to be raised. There does not appear to be any change in students’ …
Electronic Channels Of Distribution: Challenges And Solutions For Hotel Operators, Natas Christodoulidou, Pearl Brewer, Andrew Hale Feinstein, Billy Bai
Electronic Channels Of Distribution: Challenges And Solutions For Hotel Operators, Natas Christodoulidou, Pearl Brewer, Andrew Hale Feinstein, Billy Bai
Hospitality Review
This paper addresses the issues of hotel operators identifying effective means of allocating rooms through various electronic channels of distribution. Relying upon the theory of coercive isomorphism, a think tank was constructed to identify and define electronic channels of distribution currently being utilized in the hotel industry. Through two full-day focus groups consisting of key hotel executives and industry practitioners, distribution channels were identified as were challenges and solutions associated with each.