Business Commons^™

Managing A Large Scale Project: Using Strengthsfinder In The Website Redesign, Laura Edwards, Cristina Tofan

EKU Faculty and Staff Scholarship

After doing a library-wide StrengthsFinder assessment that highlighted the strengths of its individuals, EKU Libraries decided to put this strategy into practice by applying it to one of the most complex projects in the life of an academic library: the website redesign. This decentralized approach allowed project managers to align strengths-based teams with phases of the redesign that would most benefit from that team’s unique strengths.

Manager In The Making: Learning To Manage People, Projects, And Time, Laura Edwards, Cristina Tofan

EKU Faculty and Staff Scholarship

In addition to keeping their own professional skills up to date, new managers need to learn quickly how to think strategically, delegate, and successfully supervise and lead their staff. In most cases, these skills are learned on the job, without prior training or with limited mentoring. We will draw on what we learned from the literature and from our own experience to illustrate the skills that we feel contribute the most to the making of a great manager and, ultimately, an effective leader.

A Structural Model Of Managing E-Commerce Transaction Quality And Perceived Online Transaction Value, Qian Xiao

EKU Faculty and Staff Scholarship

Conceptualizing e-service quality and understanding its performance implications have become an important research topic given the fast development of internet technologies and various business models of e-commerce by means of expanding online marketplaces. There are two common online platforms for e-commerce portals: Corporate companies’ own Web sites (e.g., Walmart.com and Dell.com) that offer the online purchase option as an alternative to the traditional retailing stores; and the third-party (T-P) Web sites (e.g., eBay.com and Amazon.com) that provide the online platforms to facilitate the transactions between buyers and sellers. This paper focuses on the e-commerce platforms that mainly function as third-party …

Commercial Crime Insurance For Coverage Of Employee Fraud, Ed Fenton, Siwei Gao

EKU Faculty and Staff Scholarship

Businesses face a myriad of risks from both within and outside the organization. Potential losses may arise from property damage due to weather, flooding, or fire, encompassing buildings, fixtures, and equipment. Liability concerns are present when a third party sustains injury while on the premises, or when another entity believes the business caused some sort of monetary damage to its operations. Additional risks include theft of business assets, whether those assets are in the physical form, such as inventory and equipment, or in the intangible form like proprietary production processes and secret recipes. Insurance coverage may be acquired to mitigate …

Managing E-Commerce Platform Quality And Its Performance Implication: Multiple-Group Structural Model Comparison, Qian Xiao

EKU Faculty and Staff Scholarship

This study develops a comprehensive e-service quality measure of e-commerce platforms as intermediaries which considers both the functionality of the website itself, and the performance assessment of independent sellers. The study further investigates the joint impacts of both the attributes of e-commerce platforms and the performance of independent sellers on users' online shopping experience - perceived online transaction value and the ensuing satisfaction. Finally, the study examines the effects of e-service quality on the outcome variables across two major e-commerce platforms as intermediaries, eBay and Amazon. The multiple-group structural model analysis provides important insights to understanding differing impacts of different …

Promote Interculturalism, Leadership Communication, And Professionalism In Your Students: Success With A Corporate Communication Certificate, Lana W. Carnes, M. M. Robles, F. Awang

EKU Faculty and Staff Scholarship

Business educators share a common interest in encouraging their students to improve intercultural, leadership communication, and professionalism skills to enable and promote increased fulfillment, character development, and advancement toward graduation, in addition to improving student employability after graduation. While career success depends on the standards and knowledge of character and behavioral traits, much more than on technical knowledge, these attributes define the qualities desired across various professions (Barnhart, 2013) in these three areas. For example, Holmes (2015) found that the values and communication rules of discourse systems may be different from that which is expected in the international workplace.

A …

The Relationship Between Academic Research And Instructional Quality, M. M. Robles

EKU Faculty and Staff Scholarship

Elite universities often receive massive grants from the Federal and State Governments due to their immense amounts of research in various fields. This research helps further the efforts of academics and contributes many positive features to different realms of research. Large research grants foster even larger enrollment numbers because the size and reputation of the University grows with each new publication and contribution made by faculty.

As research expectations for university faculty increase, the competitiveness of faculty positions also increases. Faculty members are expected to produce research and are often hired for their prior research productivity (Prince, Felder, & Brent, …

A Structural Model Of Managing E-Commerce Transaction Quality And Perceived Online Transaction Value, Qian Xiao

EKU Faculty and Staff Scholarship

A significant amount of online transactions have occurred through the widespread usage of e-commerce portals as intermediaries. These e-commerce portals such as www.ebay.com and www.amazon.com, manage the online exchange network, and facilitate the peer-to-peer business transactions. Researchers have developed different measures of e-commerce platform quality and explored its relationships to the user experience and firm performance. Built on the literature of online transaction quality, this study develops a conceptual framework that illustrates how the e-commerce platform quality and the transaction handling process will shape users’ perceived transaction value and the resulting experience evaluation.

Libanswers: A Solution For Eresource Ticketing And Workflow Management, Kelly Smith

EKU Faculty and Staff Scholarship

A case study that explores using Springshare's LibAnswers customer relations management software to support electronic resource ticket tracking and workflow management in libraries.