Business Commons^™

The Impact Of Perceived Organisational Justice On Organisational Citizenship Behaviour In The Context Of Mergers, Fatima Ahmed Abdulla Al Nabhani

Dissertations

Scholars have relied on various approaches and methods to explain why organisations enter into a merger relationship, and how organisational initiatives impact employees' work outcomes. However, minimal attention has been directed towards the study of the relationship between Organisational Justice (OJ) and Organisational Citizenship Behaviour (OCB) in the post-merger period. The objective of this study was to examine how Organisational Justice affects Organisational Citizenship Behaviour in the context of mergers in the UAE. The study relied on a quantitative research method, social exchange mechanisms, and organisational justice theory to achieve the intended objectives. A total of 15 hypotheses were identified …

A Strategic Stakeholder Management Model For The Government Of Abu Dhabi, Ali Husain Ali Jasem Makki

Dissertations

Stakeholder management (SHM) is a recent managerial discipline that has gained much importance due to the need by most organizations to achieve global competitiveness by delivering complex projects within the time, budget, and minimum risk levels while ensuring optimum quality standards. The present study deals with the principal objective of analyzing existing stakeholder management practices in Abu Dhabi government organizations and aims to propose a strategic SHM model for handling stakeholder issues within these entities. The study also evaluates the barriers and enablers to stakeholder management by revealing several gaps in SHM especially during the delivery of government services and …

Promoting Mobile Government Services In The Uae: A Moderated Parallel Mediation Analysis Of The Impact Of Ad Content On Intention, Asma Shaheen Saif Sultan Al Awani

Dissertations

This thesis investigates the role of ad content in influencing citizens’ intention to use mobile government (mGovernment) services in the UAE. mGovernment delivers services through the use of mobile devices to citizens anytime and anywhere in order to increase citizen happiness and satisfaction. mGovernment has been launched as a strategic initiative by the UAE government, and one of the most important success factors for the initiative is increasing the number of citizens who use mGovernment services. Previous research has focused mainly on the factors driving technology acceptance and user intention to use self-service technologies. In contrast, the present research focuses …

Measuring Factors Influencing Thiqa Patient Loyalty To Outpatient Medical Services: An Empirical Study In The Emirate Of Abu Dhabi, Ibrahim Ahmed Sultan Ahmed Al Kuwaiti

Dissertations

The need to establish factors that influence the occurrence of a reduced rate of patient satisfaction and loyalty has attracted the attention of many healthcare and marketing scholars in recent years. Most of the hospitals managed by Abu Dhabi Health Services Company (SEHA) in Abu Dhabi have registered a decrease in the number of patients holding Thiqa insurance cards seeking outpatient care services, despite the fact that the Thiqa insurance plan is considered the preeminent insurance plan in the Emirate of Abu Dhabi for nationals of the United Arab Emirates. Therefore, this study is dedicated to evaluating issues that have …

Determinants Of Mega Projects Success In The Uae, Abdulhameed Ismail Ali Shaheen Albeshr

Dissertations

The UAE has invested and continues to invest in mega projects as part of its strategic vision to become one of the best countries in the world, paying great attention to building and developing state-of-the-art infrastructure and services. Several studies have confirmed that project success has not improved significantly and that a large number of projects fail, despite improvements in terms of applied project management processes, tools, and techniques. This research aims to discover the factors that impact the success of mega projects in the UAE context in terms of maintaining and sustaining their successful implementation. Four success factors were …

Merger And Acquisition Integration: Exploring Uncertainty From The Perspective Of The Middle Manager, Joseph J. Pazmany

Dissertations

Purpose. The purpose of this qualitative study was to explore middle managers’ perceptions about how organizations managed job-related, structural, and strategic uncertainty during a merger and acquisition (M&A) integration process. Furthermore, this research investigated what strategies middle managers perceived effective and ineffective for managing uncertainty and recommendations for managing uncertainty during future integrations.

Methodology. This qualitative study utilized a phenomenological research design that collected data through open-ended interviews. Fifteen middle managers participated in the study and were asked 12 questions that explored their perceptions about managing uncertainty during an M&A integration.

Findings. Overall, participants perceived strategic uncertainty …

A Multi-Skilled Approach To Property Maintenance Considering Temporal, Spatial And Resource Constraints, Anthony G. Vatterott

Dissertations

With the continued increase in age of the United States housing and building stock, as well as the continued need to maintain properties across the U.S., the need for timely, cost-optimal maintenance is ever more critical. This paper proposes the application of a mathematical model to aid in the scheduling and assignment of construction and maintenance tasks, considering the multi-skilled workforce. The benefit of this approach is to take advantage of the economies of scale that can be developed using cross-functional skilled workers with varying levels of competence and efficiency. This approach schedules and assigns tasks using data from maintenance …

Containing Risk When Maximizing Supply-Chain Performance, Harrison Luvai

Dissertations

The objective of this dissertation is to develop and test an approach that will quantify the level of risk in the supply chain, evaluate the cost and impact of risk mitigation strategies, validate event management protocols pre-implementation, and optimize across a portfolio of risk mitigation strategies. The research integrates a Mixed Integer Linear Programming (MILP) model and a Discrete Event Simulation model to investigate a production-inventory-transportation problem subject to risk. The MILP model calculates the optimal Net Profit Contribution of the supply chain in the absence of risk. Deviation risks are introduced as volatility in final demand and lead times, …

A Study Of The Global Job Satisfaction And Motivators Of Job Satisfaction Among Long-Tenured Protestant Pastors In Southern California, Ron Armstrong

Dissertations

Purpose: The purposes of this study were to determine the global job satisfaction of long-tenured Protestant pastors in southern California; to determine what are the facets of job satisfaction that motivate them to remain in their job; to discover what personal characteristics they perceive to have contributed to their long tenure.

Methodology: This study utilizes an explanatory, mixed method design. It is explanatory because it utilizes quantitative methods first, then seeks to better understand those results through qualitative methods (McMillan & Schumacher, 2010).

Findings: The subject pastors are very satisfied with their jobs; report high global job satisfaction; substantially higher …

Factors That Affect The Relationship Between Employer And Employees Within Organizations, Harry Adam Nuse

Dissertations

This research is on the relationship between employees and employers and seeks to determine the relationship between the values held by employees and the extent business leaders adapt their business practices to each of these values. By understanding this relationship, business leaders can gain insight into the improvement of both employee and supervisor success for the vitality of the organization.

Participants from AAA Minor League Baseball teams agreed to allow the survey to be distributed to their employees and employers via email. The nine values were developed from a panel of experts within Minor League Baseball management and human resources …

Optimizing Strategic Sourcing In The Healthcare Supply Chain With Consideration Of Physician Preference And Vendor Scorecards, Parimal Kulkarni

Dissertations

This research focuses on the design of a procurement model for expensive medical supplies in a healthcare supply chain. A deterministic optimization model generates recommendations for optimal purchases of products in a given planning period. The model combines common concepts of supply chain procurement such as leveraging tiered pricing, ensuring supply base diversity with phenomena unique to healthcare supply chain such as consideration of physician preference for products. The deterministic optimization model minimizes total spend over a chosen planning period with consideration of four key decision parameters:

• Physician preference requirements (which are imposed as rules on product substitutability),
• Upper limits …

Intercultural Coworker Relationships (Icors) In The Global Workplace: A Grounded Theory Study, Jennifer L. Morton

Dissertations

Previous research supports what employees intuitively sense: peers make the place (Chiaburu & Harrison, 2008; Schneider, 1987). Extant research suggests coworker relationships have critical influence on outcomes ranging from turnover (Felps, Mitchell, Hekman, Lee, Holtom, & Harman, 2009) to creativity (Homan, Buengeler, Eckhoff, van Ginkel, & Voelpel, 2015) to organizational commitment (Viswesvaran & Ones, 2002) to employee health and well-being (Heaphy & Dutton, 2008). Despite the increase of Intercultural COworker Relationships (ICORs), particularly in multinational firms in the technology industry, research has yet to examine what defines coworker relationship quality in the presence of national cultural differences. In other words, …

Leader Impact On Vision/Mission, Patricia Davis

Dissertations

The purpose of this phenomenological study was to identify and describe the lived experiences of how a subsequent human social services nonprofit leader navigates, negotiates, and/or modifies the original vision/mission of the founding leader. Subsequent leaders for this study included leaders in place after the founding leader moved on. In the world of nonprofit organizations, leadership changes are as common as in the for-profit field but hold additional challenges regarding what drives the organization. For profit businesses bottom line is profit, and nonprofit organizations have a bottom line of changed lives, two very different reasons for being in business. The …

Career Coaching: A Study Of Veterans Health Administration (Vha) Leaders', Jerelyn Dugas

Dissertations

Purpose: The purpose of this qualitative multiple case study was to explore and describe the impact of career coaching on the career performance growth and retention as perceived by healthcare’s emerging leaders who participated in selected coaching program institutes for a minimum of 1 year at VHA hospitals in Southern California.

Methodology: The researcher selected a qualitative multiple case study to explore and describe VHA leaders’ perceived impact of coaching on their career performance growth and retention. Further, the researcher conducted semi-structured, interviews with 15 participants to gain a better understanding of the lived experiences of the participants at the …

The Influence Of An Electronic Attendance Monitoring System On Undergraduate Academic Success, Charles Childress

Dissertations

Investing in human capital development increases education levels, workplace skills, and boost individual abilities. Undergraduate students who attend class and perform well are more likely to get jobs, due to their development of workplace skills. State governments, as the funding bodies for public universities, are finding it beneficial to increase the number of college graduates because a citizenry that is prepared for the job market is ultimately good for the state. States recognize that an increase in education can produce job opportunities for citizens. University administrators can employ tactics to increase graduation rates, one of which is monitoring students’ class …

Mitigating Risk: A Delphi Study Identifying Competencies In Sport And Event Security Management, Elizabeth Voorhees

Dissertations

The purpose of this study was to identify core competencies for supervisory-level security management professionals working in the sports and entertainment industry. Qualified and trained sport and event security-management professionals are essential to support the U.S. homeland security objectives outlined in Presidential Policy Directive-21. Providing effective safety and security for sports and entertainment events requires specialized knowledge and skill on the behalf of security-management practitioners who detect, deter, prevent, and respond to potential risks and threats. This qualitative research study employed a Delphi research design to elicit expertise from a purposefully selected panel of experts (N = 36). The …

Exploring The Quality Of The Leader-Follower Relationship And Its Effect On Followers’ Organizational Citizenship Behaviors In A Public-Service Organization, Kristina Zaragoza

Dissertations

Purpose: The purpose of this sequential, explanatory mixed-methods study was to identify and describe to what extent the quality of the leader-follower relationship, as perceived by followers, affects followers’ organizational citizenship behaviors in a public-service organization.

Methodology: A sequential mixed-methods study was the chosen design for this study. The first phase consisted of quantitative research in the form of a survey questionnaire that measured followers’ organizational citizenship behaviors. The researcher then conducted semistructured, face-to-face interviews that measured the quality of the leader-follower relationship.

Findings: Followers engage in organizational citizenship behaviors at a moderate to high level. Followers willingly assist co-workers …

Virtual Smarts - Optimizing The Coalescing Of People For Collective Action Within Urban Communities, Stephen Thomas Ricken

Dissertations

Despite the importance of individuals coming together for social group-activities (e.g., pick-up volleyball), the process by which such groups coalesce is poorly understood, and as a consequence is poorly supported by technology. This is despite the emergence of Event-Based Social Network (EBSN) technologies that are specifically designed to assist group coalescing for social activities. Existing theories focus on group development in terms of norms and types, rather than the processes involved in initial group coalescence. This dissertation addresses this gap in the literature through four studies focusing on understanding the coalescing process for interest-based group activities within urban environments and …

A Quantitative Correlational Study Between Transformational Leadership Behavior And Job Satisfaction Among California Card Room Casino Employees, Lydell H. Hall

Dissertations

Purpose: This study had two purposes. The first purpose was to determine if there is a correlation between transformational leadership behavior exhibited by the leadership team and job satisfaction among California card room casino employees. The second purpose of this study was to determine if there is a correlation between transformational, transactional, or laissez-faire leadership styles exhibited by the leadership team and job satisfaction among California card room casino employees.

Methodology: This quantitative, non-experimental, correlational study involved utilizing two Likert-type scale survey instruments to measure leadership styles and employee job satisfaction. Data was collected from 127 card room casino employees …

Military Leaders’ Perceived Importance Of Emotional Intelligence Characteristics When Leading Organizational Change, Wayne Roseberry

Dissertations

Purpose: The purpose of this descriptive, qualitative case study was to identify and describe exemplary military senior leaders’ perceived importance of emotional intelligence (EI) characteristics when leading organizational change. The study explicitly addressed the behavioral characteristics of U.S. Marine leaders associated with the EI framework for emotional competencies using Goleman, Boyatzis, and McKee’s (2002) four EI components: self-awareness, self-management, social awareness, and relationship management competencies.

Methodology: A qualitative multiple-case study method was appropriate for this research due to its focus on analyzing the 12 exemplary senior leaders’ perceived importance of EI characteristics to lead change. The qualitative instrument included an …

Iranian Leadership Ideals: A Culturally-Based Leadership Approach, Azadeh Davari

Dissertations

In light of many current financial and ethical crises, scholars have called for looking beyond our existing Western-based approaches for innovative leadership practices. Recent research about the success and unique management practices of Indian corporations (Cappelli et al., 2010) shows a unique style based on both people and profit and one that blends capitalist profit-based structures with caring for people and community. That research has been the basis for suggestions for the existence of a distinct Indo-European leadership (IEL) style (Nahavandi, 2012a; Nahavandi & Krishnan, 2017) with philosophical roots in Iran and India and provides impetus for looking beyond Western …

The Leadership Role Of Management Accountants As It Contributes To Innovation And Entrepreneurship In Start-Up Businesses In Southern California, Paula Edwards

Dissertations

Purpose: The purpose of this qualitative study was to understand and describe the leadership role of managerial accountants as it contributes to innovation in start-up businesses in Southern California.

Methodology: The methodology used to understand and describe the leadership role of managerial accountants as it contributes to the innovation and entrepreneurship in start-up businesses in Southern California was a qualitative study. The study participants included 12 entrepreneurs who had started a business in the last five years, had utilized a management accountant on a part-time, full-time or consultant basis and are located in the San Diego, Orange, or Los …

Knowledge, Technical Skills, And Employability Skills Required Of Accounting Graduates: Perceptions Of Certified Public Accountants In Mississippi, Lisa Sandifer

Dissertations

Employers report recent college graduates are not prepared for the workforce and a skills gap exists (O’Bannon, 2016). Research indicates accounting graduates do not have the skills needed when entering the workforce (Altarawneh, 2016). The skills gap is costing companies money (Nanduri, 2017). Employers report extended job vacancies cost U.S. companies close to one million dollars annually (Nanduri, 2017). Also, the skills gap costs the U.S. economy an estimated $160 billion per year (Fisher, 2014).

This research determined the knowledge, technical skills, and employability skills required of accounting graduates in the workforce as perceived by Mississippi CPAs and determined if …

Exploring Churn And Alignment Between Retention And Occupational Culture As Perceived By Professional Truck Drivers, Catherine M. Cole

Dissertations

Despite advances in logistics software and increased driver pay, the trucking industry continues a historic wave of human capital risks in the form of driver turnover and driver shortages. Previous efforts to understand the phenomenon of driver turnover rely heavily on supply chain, transportation, and logistics based disciplines. The current study provides a human capital ontology towards understanding professional truck driver perceptions. Within the interpretive framework of pragmatism, the study applied a simultaneous ethnographic and phenomenological research design to explore the phenomenon of churn and professional truck driver perceptions of environmental alignment between trucking industry retention strategies and the occupational …

The Impact Of Strategic Management Practices On The Performance Of Uae Banks, Fatmah Mohamed Al Suwaidi

Dissertations

The aim of this study is to assess the impact of strategic planning and management practices (SPM practices) on the performance of banks in the United Arab Emirates and the challenges they face in developing and implementing their strategic plans. Although banks in the UAE were able to recover smoothly after the 2008 financial crisis, they still face challenges due to globalization, low oil prices, and political instability in the region. The situation calls for efficient strategic planning and management by the authorities of the banks. This study, therefore, aims to contribute to improving the effectiveness of SPM practices within …

Middle Managers Working Beyond Senior Management’S Expectations: A Phenomenological Study Of The Managed Healthcare Industry In Southern California, Gerald Dugas

Dissertations

Purpose. The purpose of this qualitative study was to explore how middle managers and senior managers working in the managed healthcare industry in southern California perceive what factors motivated middle managers to work beyond senior management’s expectations.

Methodology. A qualitative phenomenology study was chosen because it allowed the researcher to acquire a firm understanding of the nature of everyday lived experiences. This methodology was used to capture the meaning of experiences that motivated middle managers to work beyond expectations. The researcher conducted semi-structured, face-to-face interviews to gain a deeper understanding of the lived experience of the participants. Participants …

Conversational Leadership: A Leadership Approach For Nonprofit Executive Directors, Qiana O'Leary

Dissertations

Purpose. The purpose of this phenomenological research study was to describe the behaviors that exemplary nonprofit executive directors practice to lead through conversation using Groysberg and Slind’s (2012b) four elements of conversational leadership (intimacy, interactivity, inclusion, and intentionality).

Methodology. The qualitative phenomenological method was decided by a group of 12 thematic researchers to study conversational leadership practices based on four variables: intimacy, interactivity, inclusion, and intentionality. This method was selected to investigate the experiences, perceptions, and decisions of the participants to help identify the patterns of conversational leadership practitioners. The population for this study was nonprofit executive directors in …

Supporting User Evaluation Of Messaging Interactions With Potential Romantic Partners Discovered Online, Douglas Zytko

Dissertations

Online dating systems have transformed the way people pursue romance. To arrive at a decision to meet for a face-to-face date, users gather information about each other online pertinent to romantic attraction. Yet sometimes they discover on the date that they made the wrong choice. One aspect of online dating system-use that may be a contributing factor, but is largely overlooked in the literature, is interaction through text-based messaging interfaces. This dissertation explores how messaging interactions inform face-to-face meeting decisions through two qualitative studies, and explores through a mixed methods field study how innovative messaging interfaces that embody theory from …

The Relationship Between Financial Literacy, Financial Status, And Academic Success In College Students, Brian Douglas Brausch

Dissertations

As the cost of college continues to rise, an increasing number of students are relying on loans and credit cards to fund their postsecondary education. In an effort to curb student debt and increase retention and graduation rates, many universities have begun to offer financial literacy initiatives to stimulate financial knowledge and promote positive money management behaviors.

This study examines the relationship between a for-credit personal financial literacy course and student academic success and economic status. Students who took a personal finance course during their first or second year of college are compared to a random sampling of students who …

Winning On And Off The Court: An Interpretive Case Study Of A Leader’S Effectual Power And Influence, Eugene Smith

Dissertations

The purpose of this research is to study the leadership profile of a leader’s effectual power and influence. A qualitative research design is preferred to capture rich, thick personal responses from the interview participants. Semi-structured interviews were utilized with open-ended questions, which enabled the respondents to provide unique insights and reflections of their direct and indirect experiences with the research subject. Additionally, document inquiry and direct observations were used and, as an outcome, triangulation was achieved.

Effective use of power is studied in the context of a leader’s ability to influence others to induce a desired outcome. The subject’s influence …