Business Commons^™

Measuring Inclusive Leadership In Nonprofit Performing Arts Organizations, Thomas Abruzzo

Dissertations

Inclusive leadership is undoubtedly a practice to strive for, and few would argue against the value of leading inclusively. Yet, empirically, little is known about what constitutes effective inclusive leadership, especially in the context of nonprofit performing arts organizations. This sector is a particularly apt place to study and practice inclusive leadership because, in addition to the many benefits it provides, the nonprofit arts sector has problematic roots in terms of privileging a dominant social class by prioritizing certain art forms over others. For example, the popularity of the nonprofit form in the arts sector, when compared to for-profit or …

The Relationship Between Inclusive Leadership, Psychological Safety, And Job Embeddedness On Employees' Turnover Intent In A Post Crisis Environment, Jan Sims

Dissertations

Large-scale adverse events such as natural disasters and pandemics interrupt business services, initiating defining moments for organizations. The trend of people exiting the workforce compels organizations to examine turnover risk and search for factors that mitigate the impact of resignations. In response to the increase in voluntary turnover and retirements during the COVID-19 pandemic, this study examines four elements that have impacted the workplace since 2020–turnover intent, job embeddedness, psychological safety, and inclusive leadership.

This quantitative study examined the relationship between inclusive leadership, psychological safety, and job embeddedness on employees’ turnover intent. Professional and supervisory level employees of public sector …

Civil Service Merit And Employment At Will Personnel Systems: The Role Of Transformational Change Leadership In Public Sector Recruitment, Hiring, Promotion, Retention, And Succession Planning, Angela Lauria-Gunnink

Dissertations

Purpose: This nonexperimental, descriptive, and comparative study aimed to identify and describe the differences between Public Sector HR Association (PSHRA) professionals who worked in a state or local government civil service merit or employment at will (EAW) personnel system.

Methodology: This nonexperimental, descriptive, and comparative study identified and described the responses of 214 state and local government PSHRA professionals throughout the United States, focusing on their respective personnel systems. The researcher collected data and tabulated descriptive statistics and z scores to compare and statistically determine the differences between the two public sector personnel systems.

Findings: The 214 PSHRA professionals who …

Adaptive Leadership: Nurse Executives Building Organizational Adaptive Capacity During Times Of Crisis, Challenge, And Change, Kristian Poitier

Dissertations

Purpose: The purpose of this exploratory phenomenological study was to identify and describe the strategies used by nurse executives in acute care hospitals to build an adaptive capacity based on the five key characteristics of adaptive leadership identified by Heifetz et al. (2009).

Methodology: This qualitative phenomenological study identified and described the perceived impact of adaptive leadership on building an organization’s adaptive capacity as perceived by nurse executives in acute care hospitals, for-profit and not-for-profit, with the title of chief nursing officer (CNO) or chief nurse executive (CNE) in Southeast, West, and North Florida. The researcher was part of a …

Presentation Format And Disclosure Overload: Evidence From The Public Sector, Melissa Hicks

Dissertations

Disclosure overload is a condition that occurs in some users of financial statement disclosures that may result in adverse effects, such as a lack of comprehension of information and increased time for cognitive processing. Disclosure overload research has focused primarily on decision quality and accuracy when using non-mandatory disclosures, largely excluding consideration of mandatory financial statement disclosures. This study examined mandatory financial statement disclosures through the lens of cognitive fit theory using an experimental research design. Cognitive fit theory was tested across different disclosure formats and at varying levels of financial accounting literacy to measure the effect on overload symptoms. …

"There Is Power In Being Out": A Three Article Approach Celebrating The Experiences Of Queer University Leaders, Andrew R. E. Lorenzana

Dissertations

Institutions of higher education were historically built to serve a wealthy, White, straight male student population and the leaders of these institutions still largely reflect these demographics. This project specifically aims to celebrate and amplify the life and career of university administrators who identify within the LGBTQ community. Mainly through the use of a portraiture methodology, this three-article study attempts to examine the ways in which LGBTQ identity and career influence one another.

Worldmaking and narrative will be used as a theoretical frame to help analyze the ways in which the telling of a queer individual’s story makes the world …

Perception Of Emotional Intelligence And Self Efficacy For School Business Officials At K-12 Districts, Agha Mirza

Dissertations

Purpose: The purpose of this quantitative, correlational study was to investigate the relationship between emotional intelligence and self-efficacy in Chief Business Officials (CBOs) working in School Districts in the state of California.

Methodology: The primary objective of this study was to examine the relationship between emotional intelligence and self-efficacy characteristics, employing a quantitative, correlational research design. The study involved a non-experimental approach to establish correlations between the identified variables and an explanatory design to elucidate the relationship between variables. Correlational research has been established as the most effective approach for examining correlations between phenomena and distinct population samples, which made …

Is It More State Than Trait? Within-Person Variability And Inter-Rater Agreement Of Feedback Orientation, Timothy J. Bartkoski

Dissertations

Feedback is a critical component of almost all performance management systems (Aguinis, 2009), and is often positively associated with individual and organizational effectiveness (e.g., Kluger & DeNisi, 1996; Kim et al., 2016). Given this, researchers and practitioners have long sought to understand how and when feedback is likely to be most effective. Some promising new work has explored feedback orientation (FO), which describes a person’s overall receptivity to performance feedback (Linderbaum & Levy, 2010; London & Smither, 2002). Initial research has shown that FO is positively associated with feedback seeking (Dahling et al., 2012; Whitaker et al., 2012) and feedback …

One Hand Doesn't Clap: The Moderation Of Individual Factors On The Relationship Between Leader Narcissism And Followers' Outcomes, Wafa Mohammed Al Wahedi

Dissertations

Drawing on leadership and social exchange theories, the purpose of this study is to examine the adverse impact of the toxic triangle; namely, Leader Narcissism (LN), Perceived Unethical Climate (PUC) and Followers' Submissiveness (FS) on followers' outcomes, particularly Psychological Capital (PsyCap) and Constructive Deviance (CD) through the mediation of Leader-Member Exchange (LMX). The study introduces Moral Identity (MI) as a moderator. The conceptual framework was put to the test with data collected from both leaders and their followers in UAE-based organizations. Hierarchical linear model analysis was run on leaders and followers' dyadic data for testing whether moral identity moderated the …

How Transformational Leadership Improves Instructional Practices: The Mediating Role Of Teachers’ Change-Oriented Organizational Citizenship And Appreciation, Mariam Mohamed Alhammadi

Dissertations

Enhancing educational outcomes in the education system of the United Arab Emirates (UAE) hinges on improving teaching and learning practices. This study investigates the influence of transformational leadership approaches on instructional practices within science classrooms while examining the potential mediating effects of enhanced change-oriented organizational citizenship behaviors and heightened organizational appreciation, in the cultural context of the UAE public school system. Data are gathered from 297 teachers in UAE government schools through survey instruments featuring modified existing organizational context scales and scales inspired by the PISA, 2015 cycle’s teacher and student questionnaires. The collected data are analyzed using SmartPLS software …

The Organizational Socialization Of K–12 Classified Employees, Steven Dunlap

Dissertations

Purpose: The purpose of this mixed methods study was to identify to what extent newly employed classified staff in K–12 school districts in Southern California experienced organizational tactics (content, context, and social) to support their socialization process during the 1st year of employment (G. R. Jones, 1986). In addition, it was the purpose of this study to identify and describe the degree to which newly employed classified staff saw these tactics as effective in supporting their socialization to their new role (role clarity, social acceptance, and task mastery).

Methodology: This study used a sequential explanatory mixed methods design to engage …

Unraveling Biases And Customer Heterogeneity In E-Commerce Recommendation Systems, Sachin Sharma

Dissertations

This research explores the biases present in AI algorithms within e-commerce recommendation systems, focusing on how these biases prioritize popular, sponsored, and private-label products over actual customer preferences. We extend the responsible AI discourse by critically examining these biases and their implications for fairness in e-commerce. To strengthen the current understanding of AI fairness in the fields of information systems and computer science, we aim to challenge the assumption that AI fairness is objective and the same for everyone. We examine how individual differences, such as equity sensitivity and exchange ideology, contribute to users' varied perceptions of AI fairness. Through …

Nonprofit Leader Experiences In Sector-Bending After Lean Six Sigma Training: Tension, Concepts, And Changed Behaviors, Beverly Codallos

Dissertations

Government, business, and nonprofit represent three distinct types of organizations governed by different legal frameworks designed to facilitate collective action (DiMaggio & Anheier, 1990). The emergence of hybrid forms and increasing isomorphic pressures in the nonprofit sector (Bromley & Meyer, 2017; McCambridge, 2014) have challenged the traditional separation of organizational forms. This study explored the phenomenon popularized as sector-bending, “a wide variety of approaches, activities, and relationships that are blurring the distinctions between nonprofit and for-profit organizations, either because they are behaving more similarly, operating in the same realms, or both” (Dees & Anderson, 2003, pg. 16). This qualitative study …

Open Strategy For Social Impact: An Action Research Study Of A Multistakeholder Open Strategy Planning Process, Jo Pang

Dissertations

As social and environmental challenges become increasingly dire, organizations are focusing on creating positive social impacts beyond generating profits. Traditional strategic planning tools were originally created for the purposes of profit maximization and are not sufficient for organizations with the aim of addressing complex social issues. Open strategy offers a promising alternative by increasing multistakeholder involvement in the formulation of organizational strategy. Existing research has supported the idea that multistakeholder collaboration is an effective means for creating positive social impact since societal challenges are too complex for any one organization to sufficiently address. Despite these promises, there are risks and …

The Use Of Personal Disruption Strategies By Female Executives In The Property Management Industry For Career Advancement, Lorri Oliver

Dissertations

Purpose: This explanatory mixed-method study aimed to identify and describe the perceived impact of Johnson and Mohr’s (2019) five disruptive career skills on female property managers’ advancement to executive leadership positions.

Methodology: This mixed method study identified and described the impact of the disruptive behaviors of eight female executives in the property management industry across the United States. The researcher gained a transparent view of female property management executives using quantitative and qualitative research methods.

Findings: Females who challenge and influence authority are more likely to challenge authority figures by providing indisputable facts and using influence tactics. Females are typically …

Developing An Instrument To Measure Group Dynamics Awareness: A Mixed Methods Study, John Weng

Dissertations

In a world that is increasingly volatile, uncertain, complex, and ambiguous, adaptive leaders are needed more than ever. Based on group relations programs developed by the Tavistock Institute, a pedagogy known as case-in-point has recently been brought to prominence and incorporated into leadership development programs. These methods claim to develop systems thinking and individuals’ leadership capacity with little prior empirical research.

This mixed methods exploratory study explored individual awareness of group dynamics, a key outcome in case-in-point programs, and adaptive leadership theory. The goal was to create an instrument to measure awareness of group dynamics: the Group Dynamics Awareness Questionnaire …

The Impact Of Hybrid Working On Employee Way Of Life And The Need To Reshape The Employee Value Proposition, Kanishka Chandanamali Athalage

Dissertations

This dissertation details a post-pandemic qualitative investigation conducted to understand the impact of hybrid working solutions on reshaping the employee value proposition (EVP) in the health insurance industry of the UAE. The research aims to evaluate how the introduction of modern hybrid working solutions impacts employees in a post-pandemic environment and, in turn, whether this creates a demand for human resources to refocus drivers of the EVP. Traditionally, EVP is referred to as the overall give-and-get in an employment deal; however, the pandemic was an eye-opener for organizations to redefine what it entails. Since hybrid working has become the new …

Navigating Global Landscapes: Exploring The Dynamics Of Cultural Intelligence In Business Organizations, Rong Min

Dissertations

This dissertation delves into the multifaceted factors influencing Cultural Intelligence (CQ) among U.S. managers, with a specific focus on openness to experience, emotional intelligence, international experience, and the role of age. Employing a quantitative research methodology, this study engages a diverse sample of managers across various industries in the United States to ascertain how these variables collectively contribute to or hinder the development of CQ within a global business context. Both openness to experience and emotional intelligence were significant predictors of higher CQ, underscoring their importance in facilitating effective leadership in multicultural settings. Although international experience also enhances CQ, its …

The Andrews University Mba Program In Vietnam: Assessing The Experience And The Career Advancement Of Its Students, Masazumi Mark Sugi

Dissertations

Problem

The demand to recruit highly skilled managers and laborers in Vietnam has encouraged educational institutions to upgrade the quality of their higher education programs and to evaluate their effectiveness. Andrew University’s MBA program did not have an assessment developed to evaluate the program’s effectiveness in Vietnam. It required an assessment of students’ experiences as a major predictor of evaluating how the Andrews University MBA program in Vietnam has impacted their career path and the extent to which it has benefited students.

Method

This study investigated the motivations, expectations, actual experiences, and career advancement opportunities of graduated students and current …

The Phenomenology Of Success: Women Who Made It To The C-Suite Despite Barriers, Bettye H. Smith

Dissertations

Multiple researchers have explored avenues to achieve gender diversity in leadership, primarily by studying the barriers to success for aspiring women leaders. Despite barriers, a small group of women have risen to the top positions of US corporations, demonstrating that there is a path to success and highlighting an opportunity to address leadership diversity differently. Whereas most research on gender diversity in leadership focuses on the barriers women encounter, this qualitative phenomenological study focused on how women can succeed. By leveraging Bronfenbrenner’s ecological systems theory to explore systems that enabled a phenomenal group of women to advance to the C-suite, …

Spiritual Grounding As An Influence On Servant Leadership Practice Among Senior Executives In U.S. Publicly Traded Companies, Nancy K. Bosire

Dissertations

This dissertation investigates the influence of spiritual grounding on the practice of servant leadership among senior executives in publicly traded companies in the United States (U.S.). The research problem centers on the potential marginalization of individuals aspiring to practice servant leadership without spiritual grounding. The study aims to investigate whether spiritual grounding is foundational for servant leadership practice and to examine the relationship between servant leadership, spiritual grounding, and reliance on authoritative sources. Through a comprehensive review and analysis of existing literature, this research identifies a gap in understanding the role of spirituality and authoritative sources in servant leadership practices. …

Emotional Intelligence And Its Influence On Burnout From Surface Acting In A Seasonal Service Industry, Jeremy Fishman

Dissertations

In the world of customer service, it is commonly believed that the customer is always right, even when they may not be or may be. Roles that carry immediate interaction with the consumer have certain expectations that employees must fulfill, necessitating both surface acting and deep acting; tenets of emotional labor (Diefendorff et al., 2006). Previous research has revealed that relying solely on surface acting can lead to emotional exhaustion and burnout, impacting individuals and even spreading through emotional contagion (Mawritz et al., 2012; Totterdell & Holman, 2003). Leaders turn to emotional intelligence to address these challenges, which can potentially …

Developmental Pathways From Player To Coach For Volunteers In An American Football Organization In Germany, Gary Cramer

Dissertations

The leadership style of organizational leaders is a key factor affecting volunteer coach recruitment and retention; yet the examination of developmental pathways from player to coach is lacking in the literature, especially as viewed from the perspective of those who are followers. The study addressed the following research question: How do volunteer coaches in an American football organization in Germany, who once played for the same head coach in the organization they currently coach, describe their pathway of development from player to coach? The purpose of this phenomenological case study was to inductively investigate the developmental pathways of volunteer sport …

Coworkers And Leaders: The Relationship Between Trustworthiness, Trust, And Employee Engagement, Lianne Young

Dissertations

A highly engaged workforce provides numerous organizational and individual benefits (Shuck et al., 2016), the culmination of which leads to a competitive advantage difficult to emulate (Burke et al., 2013). It remains challenging to understand how engagement develops, with little research available explaining the process (Shuck, 2020). High employee engagement levels provide a competitive advantage, but stagnant engagement levels remain a significant obstacle (Shuck, 2020).

Shuck (2020) recommends further research focusing on methods to increase engagement. Trustworthiness and trust are antecedents and drivers of engagement (Chughtai & Buckley, 2008; Federman, 2010; SHRM, 2017). A lack of trust has negative impacts …

A Multi-Objective Stochastic Programming Model For Resilient And Sustainable Supply Chains Under Uncertainty, Mohammad H. Majdfaghihi

Dissertations

Supply chain resilience (SCRES) and sustainable supply chain management (SSCM) have garnered significant attention in the field of Supply Chain Management (SCM) science. This heightened interest is largely attributable to the increasing frequency and severity of uncertainty and disruptions in global supply chains. Resilience is a beneficial approach to managing uncertainties and preparing for and mitigating the adverse consequences of Supply Chain (SC) disruptions. Sustainability is a key concept in SCM, driven by governmental regulations and heightened stakeholder and customer concerns for environmental and societal well-being. Studies on SCRES have traditionally focused on preparing for and reacting to disruptions and …

A Holistic Approach To Leadership Development And Self-Efficacy For Frontline Managers, Alberta Green

Dissertations

According to Clifton and Harter (2019), managers determine an organization’s success. Specifically, managers determine 70% of worker engagement. Researchers (Bandura, 1997; Dwyer, 2019) have associated self-efficacy with leadership strengths. As such, frontline managers (FLMs) need holistic leadership development (HLD) training in the four leadership domains—analytic, conceptual, emotional, and spiritual—to improve their competencies and bolster their self-efficacy (Clifton & Harter, 2019; Ward, 2018). Integrative leadership development models that prioritize organizational resources through holistic leadership development offer a modern approach to addressing FLMs’ leadership skill development and self-efficacy (Guidi et al., 2018). According to Bandura (1997), self-efficacy is how individuals evaluate their …

Exploring The Relationship Between Financial Transparency And Sustainability Transparency In The Fashion Industry, Sohaila Hussaini

Dissertations

The focus of this research is to investigate the relationship between the corporate sustainability attributes of financial transparency and sustainability transparency in the fashion industry. Many firms in the fashion industry disclose sustainability reports to communicate their efforts and activities for promoting sound environmental, social, and governance-related policies and practices. However, recent literature suggests that within the fashion industry, incomplete disclosures and a general lack of transparency diminish the usefulness and effectiveness of such reports. This study seeks to ascertain whether observed shortcomings associated with environmental, social, and/or governance-related disclosures are associated with similar shortcomings in corporate financial reporting completeness …

Cultural Microaggressions In Multinational Organizations: Organizational Inclusivity And Employee Coping Strategies, Regina Mcwilliams

Dissertations

Cultural microaggressions are especially problematic in multinational organizations because of the sheer and vast diversity of employees, customers, and partners across numerous countries and continents. These subtly discriminatory remarks or actions often lead to negative consequences that can cost companies immeasurable revenue and profit losses, customer and employee attrition, and brand reputational damage. This study aims to understand the impact of cultural microaggressions on job outcomes and the moderating effects of inclusivity practices and employee coping strategies. We draw upon the minority stress model and use quantitative methods to determine the relationship between cultural microaggressions and various job outcomes. Findings …

Assessing Small And Medium Enterprises’ Innovation Capabilities Within A Rapid Economic Transformation: An Empirical Study In Saudi Arabia, Mohanad Jabreel Aboudayah

Dissertations

The theory of dynamic capability posits that environmental uncertainty and organizational flexibility drive the growth of innovation capability at the firm level. Environmental uncertainty is the inability of the firm to quickly and accurately forecast changes in economic conditions. Building innovation capability can mitigate environmental uncertainty and enable the firm to gain a competitive advantage by innovating continually in response to evolving circumstances. Organizational flexibility, a key element of the firm’s managerial capabilities, is necessary but not sufficient to attenuate environmental uncertainty. Organizational flexibility enables the firm to identify and assess emerging opportunities, but pursuing those opportunities requires innovation capability. …

The Relationship Between Startups’ Early Adoption Of Digital Platforms And Startups’ Pre-Money Valuation, Bader Hassan Faqeeh

Dissertations

The objective of this study was to explore whether there was a significant positive relationship between startups’ early adoption of the digital platforms, namely, 1) mobile application, 2) a premium domain name website, and 3) the existence of active startup social media accounts, and startups’ pre-money valuation. To achieve this objective, this research used a relatively novel method in entrepreneurial research to collect data, whereby LinkedIn’s Sales Navigator was used along with an automation tool in order to send hundreds of automated connection and message requests to investors on LinkedIn who were sent a copy of the survey questions along …