Business Commons^™

Electronic Documentation In Residential Aged Care Facilities - A Review Of The Literature On Organisational Issues And Early Findings On Initial Conditions From A Case Study, Kieren Diment, Ping Yu, Karin H. Garrety

Dr Ping Yu

This paper discusses the theoretical rationale for an empirical study of organisational change arising from introduction of electronic nursing documentation in residential aged care facilities. The study draws on a processual view of organisational change, which is related to the theory of complex adaptive systems. First we review existing literature on electronic nursing documentation with an organisational focus to provide a context to help outline the research aims of the present study. Then we describe a method to explore the hierarchical nature of the work environment based on the sociological theory of Institutional Ethnography. Finally we use this approach to …

Electronic Documentation In Residential Aged Care Facilities – A Review Of The Literature On Organisational Issues And Early Findings On Initial Conditions From A Case Study, Kieren Diment, Ping Yu, Karin Garrety

Dr Ping Yu

This paper discusses the theoretical rationale for an empirical study of organisational change arising from introduction of electronic nursing documentation in residential aged care facilities. The study draws on a processual view of organisational change, which is related to the theory of complex adaptive systems. First we review existing literature on electronic nursing documentation with an organisational focus to provide a context to help outline the research aims of the present study. Then we describe a method to explore the hierarchical nature of the work environment based on the sociological theory of Institutional Ethnography. Finally we use this approach to …

Complex Adaptive Systems As A Model For Evaluating Organisational Change Caused By The Introduction Of Health Information Systems, Kieren Diment Mr, Ping Yu, K. Garrety

Dr Ping Yu

This paper documents the preliminary development of a framework for evaluating organisational change processes during the implementation of an electronic nursing documentation system in residential aged care facilities. It starts with a brief outline of organisational change processes. This is followed by a more detailed exposition of the principles underlying complex adaptive systems (CAS) theory, where we explain how mathematical concepts can be used to illuminate qualitative research approaches. Finally we present some preliminary findings on the facilitators and barriers for the introduction of the electronic documentation system, explained with reference to the CAS theory, based on analysis of interviews …

An Investigation And Analysis Of U.S. Restaurant Tipping Practices And The Relationship To Service Quality With Recommendations For Field Application, Lei Wang

Dr Lei Wang

The purpose of this study is to investigate the relationship between tipping and service quality in restaurants. The central question is to find out whether tipping and service quality is correlated through literature review. The purpose of this study is to answer the research question and make recommendations for field practice accordingly.

Source Of Value Online For Recreational Travellers: Customer Information Needs In The Buying Process And Internet Capability, Robert Grant

Robert Grant

The information needs of buyers of high involvement recreational travel products are potentially a source of customer value in their decision making process. The internet's ability to provide large amounts of information in real time with high levels of customer convenience are compounded by the ability to deliver information from multiple sources. In theory then, the internet seems able to largely replace the value delivered by retail travel intermediaries in the physical world. This critical review suggests however that the physical world intermediaries and online information sources are more likely to be complementary rather than competitive resources for shoppers for …

Online Information Values For Recreational Travellers: A Review Of Online Sources In Decision Making For An Unfamiliar Long Haul Destination, Robert Grant

Robert Grant

Acquisition or purchase of travel arrangements involves an exchange of information which is theoretically suited for transfer from offline to online interaction. The ability to digitise material and ease access through searchability based on metatags (Reedy and Schullo, 2004, p 276) make the internet a potentially ideal medium for information gathering and exchange. This paper reviews the value of information sources for consumer decision making for a high involvement experience product with multiple and variable components and points to further research which help our understanding of the value of electronic networks.

Towards Executable Specification: Combining I* And Agentspeak(L), Farzad Salim, Chee Fon Chang, Aneesh Krishna, Aditya K. Ghose

Professor Aditya K. Ghose

Agent-oriented conceptual modeling(AoCM) approaches in Requirements Engineering (RE) have received considerable attention recently. Semi-formal modeling frameworks such as i* assist analysts in requirements elicitation and reasoning of early-phase RE. AgentSpeak( L) is a widely accepted agent programming language. The Strategic Rationale (SR) model of the i* framework naturally lends itself to AgentSpeak(L) programs. Furthermore, the Strategic Dependency (SD) component of the i* framework prescribes the interaction between the agents in a multi-agent environment. This paper proposes a formal methodology for transforming a SR model to an AgentSpeak( L) agent. The constructed AgentSpeak(L) agents will then form the essential components of …

Designing A Regional E-Logistics Portal, Adrian Collins, George Ditsa, Aditya K. Ghose, Peter N. Hyland, Sim K. Lau

Professor Aditya K. Ghose

A variety of optimization and negotiation technologies hold the promise of delivering value to the logistics processes of businesses both small and large, yet they tend to remain inaccessible to SMEs (largely due to price and complexity concerns). This paper describes the early-phase steps in a project to develop a regional e- logistics portal. The project seeks to make constraint-based optimization and automated negotiation technologies accessible to SMEs within a portal that also serves their information needs. The paper highlights several novel aspects of the design of the portal, as well as a novel requirements gathering process involving community consultation.

Organisational Control And The Self: Critiques And Normative Expectations, Karin Garrety

Karin Garrety

This article explores the normative assumptions about the self that are implicitly and explicitly embedded in critiques of organisational control. Two problematic aspects of control are examined – the capacity of some organisations to produce unquestioning commitment, and the elicitation of ‘false’ selves. Drawing on the work of Rom Harré, and some examples of organisational-self processes gone awry, I investigate the dynamics involved and how they violate the normative expectations that we hold regarding the self, particularly its moral autonomy and authenticity. The paper concludes by arguing that, despite post-structuralist challenges, some notion of a ‘core’ or ‘real’ self still …

Accounting For Corruption: Abuse Of Rank And Privilege, Kathleen A. Cooper, Ian K. Fargher

Ian Fargher

Rank, privilege and responsibility should be inseparable. However, investigations ofcorporate scandals typically reveal rank, privilege and irresponsible behaviour gohand in hand. The publicity and recriminations surrounding corporate scandals tendto focus first on corporate executives implicated in poor management or otherinappropriate behaviour and then on the relevant regulators. Where financialmanipulation is revealed, the external auditor also comes under scrutiny. Thedeficiencies in corporate regulation including accounting and audit standards aresubject to less public inspection but are often the subject of enquiry by governmentappointedbodies. Recommendations for regulatory reform follow and the public isassured the risk of similar scandals is minimised or at least …

Evaluation Of A Midwifery Model Of Care, Kathryn E. Williams, A. Lainchbury, Kathy Eagar

Kathy Eagar

Midwifery Group Practice (MGP) is a model of care designed to provide 'low risk' pregnant women with continuous care by one midwife throughout pregnancy, labour and birth and the early postnatal period. A one-year trial of this model concluded in June 2005 at Wollongong Hospital.

Evaluation of the MGP program focused on clinical outcomes and consumer acceptance. Data sources included peer reviews of selected cases and satisfaction surveys of the women who took part. During the antenatal, intrapartum and postpartum periods, midwives noted any deviations from normal and followed specified criteria for consultation and referral to other health professionals. Women …

Counting Acute Inpatient Care. Abf Information Series No. 5, Kathy Eagar

Kathy Eagar

As outlined in ABF Information Paper Number 1, a critical element of Activity Based Funding (ABF) is the need to define, classify, count, cost and pay for each health care activity in a consistent manner. For acute patients who stay in hospital for more than a day, this is not an issue. These patients are classified as acute ‘overnight admitted patients’ and are counted by Diagnosis Related Group (DRG).

Why 'Primary Care' Patients Go To Emergency Departments: Demographic Profile And Reasons For Presentation, Peter M. Siminski, Andrew J. Bezzina, Kathy Eagar

Kathy Eagar

This paper investigates why (potential) primary care patients attend an ED rather than a GP. An understanding of why patients make decisions such as this is critical if the health system is to be better positioned to meet the increasing demand for improved services and outcomes. We found that the rate of potential primary care presentations varies greatly by age and by sex and that the pattern of primary care presentations is different to that of other ED presentations. In relation to reasons, we found that, regardless of age or sex, the top three reasons were self-assessed urgency; being able …

The Options For Future Assessment Models In Community Care, Kathy Eagar, Alan G. Owen

Kathy Eagar

No abstract provided.

What Is Activity-Based Funding? Abf Information Series No. 1, Kathy Eagar

Kathy Eagar

Activity-Based Funding (ABF) is a central feature of the Rudd hospital reform plan (‘A National Health and Hospitals Network for Australia’s Future’). ABF is not a new idea, either to the health sector or to other industries. Indeed, the Council of Australian Governments (COAG) agreed in November 2008 to introduce a nationally consistent ABF approach as part of its National Partnership Agreement on Hospital and Health Workforce Reform. The Rudd hospital reform plan proposes to accelerate the ABF work program that has already been agreed with the States and Territories.

Creating Connections - Health, Community And Residential Care Assessments, Kathy Eagar

Kathy Eagar

Health - multiple program and service types. - primary, secondary, tertiary and super-speciality levels Community Care - multiple programs and service types -including extended aged care in the home packages Residential Care -residential programs with various levels of care

Association Between Corporate Disclosure And Information Needs Of Company Annual Report Users In Sri Lanka, Anura De Zoysa

Anura De Zoysa

This paper examines the extent of disclosures in company annual reports of Sri Lankan listedcompanies and the user perceptions on the importance of information disclosed in company annualreports. For this purpose, annul reports of 65 Sri Lankan listed companies were analysed using adisclosure index. Furthermore, a questionnaire survey was conducted covering seven user groups toexamine the importance they attached to various information items disclosed in company annualreports. The results of the study revealed a fairly high level of overall disclosure (69.8%) in Sri Lankancompany annual reports with 90 per cent of the sample companies disclosing 43 per cent ofinformation items …

Unintended Effects Of Implementation Intentions On Goal Pursuit Initiation Vs. Persistence: Substitution And Acceleration, Jelena Spanjol, Leona Tam, Jose Rosa

Leona Tam

This research develops new insights into implementation intentions' effects on goal striving initiation vs. persistence. Across three studies, we identify and empirically explore two novel effects of implementation intentions under different conditions of regulatory fit – namely substitution and acceleration effects.

Enacting Change In Strategic Marketing Decisions: The Role Of Regulatory Focus In Teams, Jelena Spanjol, Leona Tam, William Qualls, Jonathan Bohlmann

Leona Tam

No abstract provided.

A "New" Theory Of Management, Andrew Sikula Sr., Kurt Olmosk, Chong W. Kim, Stephen Cupps

Chong W. Kim

This article presents a "new" theory of management for the new millennium: "new" not because singularly the ideas are recent, but because the combination of these older ideas collectively is novel. To some extent, this article represents the reestablishment of previously existing employment ethics that for various and sundry reasons lapsed into disuse in the past several decades. This article discusses employee relations ethics (ERE) in terms of an ERE credo and a set of assumptions. The modern millennium mission states that all organizations (public and private) should primarily be employee centered, not owner or administrator controlled, customer or client …

A "New" Theory Of Management, Andrew Sikula Sr., Kurt Olmosk, Chong W. Kim, Stephen Cupps

Andrew Sikula, Sr.

This article presents a "new" theory of management for the new millennium: "new" not because singularly the ideas are recent, but because the combination of these older ideas collectively is novel. To some extent, this article represents the reestablishment of previously existing employment ethics that for various and sundry reasons lapsed into disuse in the past several decades. This article discusses employee relations ethics (ERE) in terms of an ERE credo and a set of assumptions. The modern millennium mission states that all organizations (public and private) should primarily be employee centered, not owner or administrator controlled, customer or client …

Diseñando Colisiones De Satélites En La Guerra Cibernética Encubierta, Jan Kallberg

Jan Kallberg

La guerra concentrada en la red depende de la red de información global para capacidades de combate conjuntas.3 La capa fundamental crea la capacidad de combate global como la columna vertebral espacial de la red de información donde los haberes espaciales son el elemento decisivo. EE.UU. depende de las capacidades espaciales para su éxito y la seguridad nacional de EE.UU. se basa hoy en día en un número limitado de satélites muy utilizados. Estos satélites son cruciales para la disuasión estratégica, la vigilancia, la recopilación de inteligencia y las comunicaciones militares. Si la disuasión estratégica falla, los satélites forman parte …

Personal Identity And Nostalgia For The Distant Land Of Past: Legacy Tourism, Nina M. Ray, Gary Mccain

Nina M. Ray

"The past is certainly a distant land and getting there is a difficult and imperfect undertaking" (Brown, Hirschman & Maclaran (2006). This paper explores motivations behind how consumers reach that "distant land." Over 1,000 respondents of a variety of ethnic groups show very different stories and diaspora timelines, but personal identity and connection with place are always top ranked motivations for interest in ancestors. How might groups, who may suffer from a lack of identity, fit into these findings when 'personal identity' is the number one reason why consumers engage in genealogy and legacy tourism? Whether a group is well …

Supporting Developers In Complex Systems Modelling, Antonio A. Lopez-Lorca, Ghassan Beydoun, Rodrigo Martínez-Béjar, Holly Tootell

Dr Holly Tootell

Development of complex systems often requires building a large number of models with many interconnections and dependencies among them. The success of a project can be compromised by cognitive overload or limits of developers, who might miss relationships between elements of the models. Developing Multi-Agent Systems (MAS) is a typical example of where this may occur. Despite of its potential, this technology has not yet been widely adopted by industry due to its complexity and frequent errors in modelling activities. These errors typically propagate to later phases of the MAS development lifecycle, becoming costlier to fix and then lowering the …

Information Security Awareness In Saudi Arabia, Abdulaziz Alarifi, H. Tootell, Peter Hyland

Dr Holly Tootell

While the Web, cell phone „apps‟ and cloud computing put a world of information at our fingertips, that information is under constant threat from cyber vandals and hackers. Although awareness of information threats is growing in the Western world, in places like Saudi Arabia, information security is very poor. Unlike Western pluralistic democracies, Saudi Arabia is a highly-censored country, with a patriarchical and tribal culture, which may influence its poor information security rating. This paper examines the level of information security awareness (ISA) among the general public in Saudi Arabia, using an anonymous online survey, based on instruments produced by …

Privacy- The Times They Are A-Changin', M.G. Michael, Katina Michael

Professor Katina Michael

This special section is dedicated to privacy in the information age. Since the rise of mobile social media in particular and the advent of cloud computing few can dispute that the times have changed. Privacy is now understood in context, and within a framework that is completely different to what it once was. The right to be let alone physically seemingly has been replaced by the right to give away as much information as you want virtually. What safeguards can be introduced into such a society? We cannot claim to wish for privacy as a right if we ourselves do …

Performance Audit: A Case Of Indian R&D Unit, Parulian Silaen, Shyam S. Bhati

Parulian Silaen

The purpose of this paper is to study the outcome of performance audit of anIndian research and development organisation, NIB and explore the utility of performanceaudit tools in determining the causes which lead to the failure of this particular organisation.A set of control tools developed by Silaen and Williams (2009) for the study of Research andDevelopment organisation are applied in this case. The elements of the tools developed bySilaen and Williams (2009) consist of dimensions and value of representation. Fourdimensions of control tools are given as directional, bureaucratic, scientific and financial.Three values of representation are given as external, internal and …

Gender Preferences In Web Design: Usability Testing Through Eye Tracking, Soussan Djamasbi, Thomas Tullis, Joseph Hsu, Erin Mazuera, Kelly Osberg, John Bosch

Soussan Djamasbi

No abstract provided.

Identity-Based On-Line/Off-Line Signcryption, Dongdong Sun, Xinyi Huang, Yi Mu, Willy Susilo

Professor Willy Susilo

We present an identity-based on-line/off-line signcryption scheme, where most of computations are carried out when the message is not available(i.e., off-line stage) and the on-line part of our scheme does not require any exponent computations and therefore is very efficient. It combines the functionalities of signature and encryption and is provably secure in the random oracle model. We also show that our scheme is indistinguishable against adaptive chosen-ciphertext attacks (IND-IDSC-CCA2) and is existentially unforgeable against adaptive chosen-message attacks (EF-IDSC-ACMA).

Filter Coordinations For Exploring Multi-Dimensional Data, Mark Sifer

Dr Mark Sifer

No abstract provided.