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Testing Hypothesis Of Customer Satisfaction Factors By Statistical Method, Wichan Wannalertsri
Testing Hypothesis Of Customer Satisfaction Factors By Statistical Method, Wichan Wannalertsri
Engineering and Technology Management Student Projects
This paper is a part of evaluation and development of customer satisfaction factors for the Peter Stott Center Gymnasium research paper written by a group of graduate student in summer 2001. The purpose of this paper is analysis the information after developed hypotheses, (7 hypotheses), and collected the data. We use the statistic method (Regression Analysis Method and Microsoft Excel 2000 software) for testing and figuring out which hypotheses or factors are significant and relate with customer satisfaction. Some of data in this paper are referred to the evaluation and development of customer satisfaction factors for the Peter Stott Center …