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- Customer complaints (1)
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Articles 1 - 4 of 4
Full-Text Articles in Business
Paid Sick Time: An Essential Benefit For All Of Minnesota's Workers, Leah Hanson, Caitlin Kemp, Carrie Leggett
Paid Sick Time: An Essential Benefit For All Of Minnesota's Workers, Leah Hanson, Caitlin Kemp, Carrie Leggett
Master of Social Work Student Policy Advocacy Briefs
Paid sick time is an essential benefit for all workers in Minnesota. Paid sick time is an economic issue, a public health issue, and an equity issue. Workers should not have to choose between going to work sick or losing a day of pay. Low wage workers, women, Black, Indigenous, people of color, and people living in rural areas are least likely to work at jobs that provide paid sick time. Three cities in Minnesota have implemented paid sick time for workers, along with twelve States and the District of Columbia. It is time for Minnesota to act now and …
Covid-19 And Work-Family Conflict: A Gendered Lens Required For Developing Organizational Benefits And Programs, Qendresa Isniqi
Covid-19 And Work-Family Conflict: A Gendered Lens Required For Developing Organizational Benefits And Programs, Qendresa Isniqi
All Graduate Theses, Dissertations, and Other Capstone Projects
The COVID-19 pandemic significantly impacted people's work and family lives. The work-family conflict has seen an increase with the onset of the pandemic as families have found themselves in complex roles such as family sustainers, teachers for their children, and family caregivers while quarantined with the same individuals for months. Concurrently there have been expectations grown from the employers to introduce effective programs or services to support employees so that an expected amount of productivity is maintained while also maintaining a sense of care for their employees. Some of the strategies suggested in the literature include flexible scheduling, leadership communication, …
The Relationship Between Organizations' Response To Customer Complaints, Customer Trust, And Loyalty, Abimbola Ajibola
The Relationship Between Organizations' Response To Customer Complaints, Customer Trust, And Loyalty, Abimbola Ajibola
All Graduate Theses, Dissertations, and Other Capstone Projects
The purpose of this quantitative study was to examine the relationship between organizations’ responses to customer complaints and their effects on customer loyalty and trust. Four hypotheses were established for this study to help us gain a greater understanding of the dynamics of the responses to customer complaints and their relationship with trust and loyalty. Five independent variables (apology, timeliness, explanation, compensation, and dialogue/active listening) and two dependent variables (trust and brand loyalty) were used to test the hypotheses. An online survey was conducted through Qualtrics and data were collected from participants who were students at a Midwestern University. Facebook …
Too Illegit To Quit: The Impact Of Illegitiate Tasks On Turnover Intentions And Well-Being, Jacob Wessels
Too Illegit To Quit: The Impact Of Illegitiate Tasks On Turnover Intentions And Well-Being, Jacob Wessels
All Graduate Theses, Dissertations, and Other Capstone Projects
Illegitimate tasks are a contemporary workplace stressor characterized by perceived violations of norms about what can reasonably be expected to do in the workplace. Based on the “Stress-as-Offense-to-Self” (SOS) theory, the assignment of illegitimate tasks lead to feelings of disrespect and threatening to one’s professional identity, which is inherently stressful. The stressor has been linked to numerous strain outcomes, but the underlying mechanisms explaining how or why these relationships occur has seldomly been addressed in the literature. The present study examined whether illegitimate tasks were positively related to intentions to quit via organizational identity, negatively related to work engagement via …