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Full-Text Articles in Business
Hospitality Managers As Caretakers And Change Agents: A Reconceptualization Of The Position, R. Thomas George
Hospitality Managers As Caretakers And Change Agents: A Reconceptualization Of The Position, R. Thomas George
Hospitality Review
The unit manager in the hospitality organization is presented as a caretaker and a change agent in the organization, a caretaker in maintaining and nurturing the culture of the organization and a change agent in assisting the employees in the acceptance and demonstration of the desired image of the organization. The author reviews the traditional role of the manager and presents a reconceptualization of the position.
Systematic Analysis Of Change In Restaurant Operations, Douglas F. Harrison
Systematic Analysis Of Change In Restaurant Operations, Douglas F. Harrison
Hospitality Review
The successful management of change is a key factor in ensuring growth in the restaurant industry. The author discusses how to evaluate and act on a management change plan beginning with a total understanding and knowledge of the environment within which it operates.
Appraising Work Group Performance: New Productivity Opportunities In Hospitality Management, Mark R. Edwards, Leslie Edwards Cummings
Appraising Work Group Performance: New Productivity Opportunities In Hospitality Management, Mark R. Edwards, Leslie Edwards Cummings
Hospitality Review
In - Appraising Work Group Performance: New Productivity Opportunities in Hospitality Management – a discussion by Mark R. Edwards, Associate Professor, College of Engineering, Arizona State University and Leslie Edwards Cummings, Assistant Professor, College of Hotel Administration University of Nevada, Las Vegas; the authors initially provide: “Employee group performance variation accounts for a significant portion of the degree of productivity in the hotel, motel, and food service sectors of the hospitality industry. The authors discuss TEAMSG, a microcomputer based approach to appraising and interpreting group performance. TEAMSG appraisal allows an organization to profile and to evaluate groups, facilitating the targeting …