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Articles 1 - 2 of 2
Full-Text Articles in Business
Exploring Factors That Influence U.S. Consumer Intention To Covet Loose Change, Carlos Emilio Bared
Exploring Factors That Influence U.S. Consumer Intention To Covet Loose Change, Carlos Emilio Bared
FIU Electronic Theses and Dissertations
This study aimed to assess U.S. consumer intention to save, store, and account for the coins received as change from a cash transaction. Using a behavioral economics framework and applying Ajzen’s Theory of Planned Behavior (1985), this research provides a template to capture, observe, and analyze consumer perceptions about and behavior towards loose change or other similar byproduct decisions. Following procedures prescribed by Icek Ajzen (2006) and (2013), a questionnaire was developed for the critical constructs used to predict consumer intention to covet loose change. A sample population (n= 490) of adults residing in the United States participated …
Customer Satisfaction And Behavioral Intentions: The Case Of Aruba-- Small Island Nation, Yang Cao, Robin Dipietro, Gerald Kock
Customer Satisfaction And Behavioral Intentions: The Case Of Aruba-- Small Island Nation, Yang Cao, Robin Dipietro, Gerald Kock
Hospitality Review
Tourism studies related to small island destinations have become a research stream amongst many academics in recent years. The current study investigates tourist satisfaction related to a tour operator on the island of Aruba that specializes in jeep and bus tours. As there is an increased expenditure pattern for these types of activities, companies are looking for ways to improve customer satisfaction and behavioral intentions. Results indicate that tourists are generally satisfied with the tour company; however a difference in satisfaction ratings was obtained for respondents 61 years old or above. Four factors were extracted from tourists’ satisfaction attributes and …