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Articles 1 - 4 of 4
Full-Text Articles in Business
Getting A Good Read, Todd Bruns, Rendong Bai
Getting A Good Read, Todd Bruns, Rendong Bai
Todd A. Bruns
Libraries began to see service competition for the first time in the 1990s, due to the Internet and Google. The necessity of being more customer-focused became apparent, and this resulted in the creation of LibQUAL+, a tool developed to quantitatively measure the quality of customer service (Saunders, 2007). While LibQUAL+ serves as a first step toward increasing quality and value for patrons, library commitment to responding to survey results is essential.Although LibQUAL+ has been used by a wide range of libraries, this paper focuses on the use of LibQUAL+ by academic libraries, using two university libraries (Vanderbilt University and the …
Challenges And Opportunities Of Health Care Supply Chain Management In The United States, Dean Elmuti, Grace Khoury, Omar Omran, Ahmed Abou-Zaid
Challenges And Opportunities Of Health Care Supply Chain Management In The United States, Dean Elmuti, Grace Khoury, Omar Omran, Ahmed Abou-Zaid
Ahmed Abou-Zaid
This article explores current supply chain management challenges and initiatives and identifies problems that affect supply chain management success in the U.S. health-care industry. In addition, it investigates the impact of health care supply chain management (SCM) initiatives on the overall organizational effectiveness. The attitudinal results, as well as the performance results presented in this study support the claim of health care proponents that the SCM allows organizations to reduce cost, improve quality, and reduce cycle time, and leads to high performance.
Patterns Of Technology Transfer Among The Arab Gulf States: Opportunities And Challenges, Dean S. Elmuti, Ahmed Abou-Zaid
Patterns Of Technology Transfer Among The Arab Gulf States: Opportunities And Challenges, Dean S. Elmuti, Ahmed Abou-Zaid
Ahmed Abou-Zaid
Purpose – The purpose of this paper is to investigate the incentives, options, and obstacles to transfer technology to the Arab Gulf region.Design/methodology/approach – A validated and reliable instrument was used to gather data from former expatriates who were employed by American-based multinational corporations.Findings – The results indicate that the Arab Gulf States possess a wide range of resources and incentives offered to investors which contribute to the Gulf’s attractiveness. At the same time, however, industrialization efforts, including transfer of technology to the Gulf region, are hampered by lack of industrial management expertise and technical skills among the relatively small …
Corporate Historical Responsibility (Chr): Addressing A Past Of Forced Labor At Volkswagen, Claudia Janssen Danyi
Corporate Historical Responsibility (Chr): Addressing A Past Of Forced Labor At Volkswagen, Claudia Janssen Danyi
Claudia I. Janssen Danyi, PhD
This article introduces corporate historical responsibility (CHR), a concept that can guide organizations when addressing dark corporate histories. CHR holds that organizations have responsibilities toward victims of past corporate practices and toward present reconciliatory discourse. Volkswagen’s discourse about its history of forced labor during WW II serves as an example of CHR. The rhetorical analysis illustrates that CHR hinges on the recognition of the past as a moral issue and on the organization’s ability to create historical accountability, take responsibility, make public acknowledgements, and remember its past. It further illustrates that CHR creates sustainable policies that can strengthen corporate citizenship …