Business Commons^™

2013 Program, Office Of Academic Affairs

Programs

At its best, a university is a collection of individuals ‐‐ students and faculty ‐‐ focused on learning and discovering new knowledge. For this goal to be realized, a critical element is having faculty members deeply engaged with their disciplines. Scholarship, in the form of journal articles, book chapters, monographs and similar endeavors, creative activity which can take an even wider range of forms, and funded research which explores the boundaries of their disciplines all contribute to such engagement. Through such participation, faculty members stay at the growing edges of their fields, and in so doing, they enrich their intellectual …

Libraries And Total Quality: Making The Patron A Partner, Todd Bruns, Rendong Bai

Faculty Research & Creative Activity

Libraries began to see service competition for the first time in the 1990s, due to the Internet and Google. The necessity of being more customer-focused became apparent, and this resulted in the creation of LibQUAL+, a tool developed to quantitatively measure the quality of customer service (Saunders, 2007). While LibQUAL+ serves as a first step toward increasing quality and value for patrons, library commitment to responding to survey results is essential.

Although LibQUAL+ has been used by a wide range of libraries, this paper focuses on the use of LibQUAL+ by academic libraries, using two university libraries (Vanderbilt University and …

Getting A Good Read, Todd Bruns, Rendong Bai

Faculty Research & Creative Activity

Libraries began to see service competition for the first time in the 1990s, due to the Internet and Google. The necessity of being more customer-focused became apparent, and this resulted in the creation of LibQUAL+, a tool developed to quantitatively measure the quality of customer service (Saunders, 2007). While LibQUAL+ serves as a first step toward increasing quality and value for patrons, library commitment to responding to survey results is essential.Although LibQUAL+ has been used by a wide range of libraries, this paper focuses on the use of LibQUAL+ by academic libraries, using two university libraries (Vanderbilt University and the …

Getting A Good Read, Todd Bruns, Rendong Bai

Faculty Research & Creative Activity

Libraries began to see service competition for the first time in the 1990s, due to the Internet and Google. The necessity of being more customer-focused became apparent, and this resulted in the creation of LibQUAL+, a tool developed to quantitatively measure the quality of customer service (Saunders, 2007). While LibQUAL+ serves as a first step toward increasing quality and value for patrons, library commitment to responding to survey results is essential.

Although LibQUAL+ has been used by a wide range of libraries, this paper focuses on the use of LibQUAL+ by academic libraries, using two university libraries (Vanderbilt University and …

Getting A Good Read, Todd Bruns, Rendong Bai

Todd A. Bruns

Libraries began to see service competition for the first time in the 1990s, due to the Internet and Google. The necessity of being more customer-focused became apparent, and this resulted in the creation of LibQUAL+, a tool developed to quantitatively measure the quality of customer service (Saunders, 2007). While LibQUAL+ serves as a first step toward increasing quality and value for patrons, library commitment to responding to survey results is essential.Although LibQUAL+ has been used by a wide range of libraries, this paper focuses on the use of LibQUAL+ by academic libraries, using two university libraries (Vanderbilt University and the …

Challenges And Opportunities Of Health Care Supply Chain Management In The United States, Dean Elmuti, Grace Khoury, Omar Omran, Ahmed Abou-Zaid

Ahmed Abou-Zaid

This article explores current supply chain management challenges and initiatives and identifies problems that affect supply chain management success in the U.S. health-care industry. In addition, it investigates the impact of health care supply chain management (SCM) initiatives on the overall organizational effectiveness. The attitudinal results, as well as the performance results presented in this study support the claim of health care proponents that the SCM allows organizations to reduce cost, improve quality, and reduce cycle time, and leads to high performance.

Patterns Of Technology Transfer Among The Arab Gulf States: Opportunities And Challenges, Dean S. Elmuti, Ahmed Abou-Zaid

Ahmed Abou-Zaid

Purpose – The purpose of this paper is to investigate the incentives, options, and obstacles to transfer technology to the Arab Gulf region.Design/methodology/approach – A validated and reliable instrument was used to gather data from former expatriates who were employed by American-based multinational corporations.Findings – The results indicate that the Arab Gulf States possess a wide range of resources and incentives offered to investors which contribute to the Gulf’s attractiveness. At the same time, however, industrialization efforts, including transfer of technology to the Gulf region, are hampered by lack of industrial management expertise and technical skills among the relatively small …

Corporate Historical Responsibility (Chr): Addressing A Past Of Forced Labor At Volkswagen, Claudia Janssen Danyi

Claudia I. Janssen Danyi, PhD

This article introduces corporate historical responsibility (CHR), a concept that can guide organizations when addressing dark corporate histories. CHR holds that organizations have responsibilities toward victims of past corporate practices and toward present reconciliatory discourse. Volkswagen’s discourse about its history of forced labor during WW II serves as an example of CHR. The rhetorical analysis illustrates that CHR hinges on the recognition of the past as a moral issue and on the organization’s ability to create historical accountability, take responsibility, make public acknowledgements, and remember its past. It further illustrates that CHR creates sustainable policies that can strengthen corporate citizenship …

Corporate Historical Responsibility (Chr): Addressing A Past Of Forced Labor At Volkswagen, Claudia Janssen Danyi

Faculty Research and Creative Activity

This article introduces corporate historical responsibility (CHR), a concept that can guide organizations when addressing dark corporate histories. CHR holds that organizations have responsibilities toward victims of past corporate practices and toward present reconciliatory discourse. Volkswagen’s discourse about its history of forced labor during WW II serves as an example of CHR. The rhetorical analysis illustrates that CHR hinges on the recognition of the past as a moral issue and on the organization’s ability to create historical accountability, take responsibility, make public acknowledgements, and remember its past. It further illustrates that CHR creates sustainable policies that can strengthen corporate citizenship …

Challenges And Opportunities Of Health Care Supply Chain Management In The United States, Dean Elmuti, Grace Khoury, Omar Omran, Ahmed Abou-Zaid

Faculty Research and Creative Activity

This article explores current supply chain management challenges and initiatives and identifies problems that affect supply chain management success in the U.S. health-care industry. In addition, it investigates the impact of health care supply chain management (SCM) initiatives on the overall organizational effectiveness. The attitudinal results, as well as the performance results presented in this study support the claim of health care proponents that the SCM allows organizations to reduce cost, improve quality, and reduce cycle time, and leads to high performance.

Challenges And Opportunities Of Health Care Supply Chain Management In The United States, Dean Elmuti, Grace Khoury, Omar Omran, Ahmed Abou-Zaid

Faculty Research and Creative Activity

This article explores current supply chain management challenges and initiatives and identifies problems that affect supply chain management success in the U.S. health-care industry. In addition, it investigates the impact of health care supply chain management (SCM) initiatives on the overall organizational effectiveness. The attitudinal results, as well as the performance results presented in this study support the claim of health care proponents that the SCM allows organizations to reduce cost, improve quality, and reduce cycle time, and leads to high performance.

Patterns Of Technology Transfer Among The Arab Gulf States: Opportunities And Challenges, Dean S. Elmuti, Ahmed Abou-Zaid

Faculty Research and Creative Activity

Purpose – The purpose of this paper is to investigate the incentives, options, and obstacles to transfer technology to the Arab Gulf region.

Design/methodology/approach – A validated and reliable instrument was used to gather data from former expatriates who were employed by American-based multinational corporations.

Findings – The results indicate that the Arab Gulf States possess a wide range of resources and incentives offered to investors which contribute to the Gulf’s attractiveness. At the same time, however, industrialization efforts, including transfer of technology to the Gulf region, are hampered by lack of industrial management expertise and technical skills among the …

Patterns Of Technology Transfer Among The Arab Gulf States: Opportunities And Challenges, Dean Elmuti, Ahmed Abou-Zaid

Faculty Research and Creative Activity

Purpose – The purpose of this paper is to investigate the incentives, options, and obstacles to transfer technology to the Arab Gulf region. Design/methodology/approach – A validated and reliable instrument was used to gather data from former expatriates who were employed by American-based multinational corporations. Findings – The results indicate that the Arab Gulf States possess a wide range of resources and incentives offered to investors which contribute to the Gulf’s attractiveness. At the same time, however, industrialization efforts, including transfer of technology to the Gulf region, are hampered by lack of industrial management expertise and technical skills among the …

Pygmalion Music Festival As Alternative Media? A Critical Analysis Of The Intersection Of Independence And Corporatization, Patrick R. Singer

Masters Theses

This study of Pygmalion Music Festival utilizes a theoretical framework of alternative media theory to analyze the festival's position in independent and corporate music festival and concert production. Pygmalion Music Festival is a mid-sized independently owned and operated music festival held annually in Champaign-Urbana, Illinois. This research investigates the progression of independent ( or "indie") music culture, how the industry has gradually become co-opted by the corporate music industry, and how Pygmalion Music Festival is situated within the indie/corporate binary. This binary is not black and white, rather an intersection that creates a blurred area between the two. "Indie" artists …

Corporate Social Responsibility And Team Identification In Professional Sports, Lisa Schleef

Masters Theses

Corporate social responsibility (CSR) programs are becoming more relevant, especially in professional sports. Community members have begun to expect sport organizations to have charitable foundations, given that they are in a perfect position to have successful CSR programs. Explained through team identification and social identity theory, CSR programs provide a great opportunity to bring fans together and foster team identification. CSR programs should help fans develop a positive social identity, by allowing them to become part of a group and interact with other fans. If a person is a fan of a team that helps its community and does good …