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Articles 1171 - 1200 of 1947

Full-Text Articles in Business

The Art Of Profitable Service Recovery: A Strategic Model, Aaron R. Brough, Dr. Kristen Detienne Oct 2013

The Art Of Profitable Service Recovery: A Strategic Model, Aaron R. Brough, Dr. Kristen Detienne

Journal of Undergraduate Research

Disappointed customers are less likely to continue doing business with a firm and more likely to drive other customers away. Obviously, such actions can be costly for companies. Service recovery may be defined as any actions a company undertakes in order to mitigate the damaging effects of service failure. Successful service recovery restores, and occasiona lly elevates, prefailure levels of customer satisfaction and loyalty. The following two pages summarize an honors thesis that shows how companies can strategically design a profitable service recovery system. Although service recovery has been shown to increase profits in many instances, other research argues that …


Efficacy Of The Small Corporate Offering Registration Program, Gee Gardner, Dr. James Brau Oct 2013

Efficacy Of The Small Corporate Offering Registration Program, Gee Gardner, Dr. James Brau

Journal of Undergraduate Research

Our research involved a study on SCOR (Small Corporate Offering Registrations) and what factors contributed to their success in raising capital. My primary responsibility has been that of collecting the data from the State Securities Divisions. The State keeps disclosure documents on all SCOR offerings done within a certain range of time. From these disclosure documents I put together an Excel spreadsheet that contains the information that will be used to make our final analysis.


Public, Private, And Would-Have-Beens, Bret Rasmussen, Dr. James C. Brau Oct 2013

Public, Private, And Would-Have-Beens, Bret Rasmussen, Dr. James C. Brau

Journal of Undergraduate Research

Initial Public Offerings, or IPO’s, were on a dramatic rise in the 1990’s. Management of companies were becoming overnight millionaires from completing an IPO. One cannot deny that going public can be a fiscally wise decision for those holding stock in the company. Though the personal rewards can be large, going public also provides much needed capital to a promising, high-growth company. But, a company does not need to go public in order to raise capital.


An Empirical Experiment On Service Recovery Design, Marc Preston Bernhisel, Dr. Kristie Seawright Oct 2013

An Empirical Experiment On Service Recovery Design, Marc Preston Bernhisel, Dr. Kristie Seawright

Journal of Undergraduate Research

“Mistakes are an unavoidable feature of all human endeavor and thus also of service delivery” (Boshoff, 1997, p.110). Regardless of the efforts and precautions to avoid breakdowns and errors in service delivery, failures are bound to occur. Although failures will always occur, firms can avoid the cost of losing customers through service recovery. Zemke and Bell (1990) defined service recovery as a “thought-out, planned process for returning aggrieved customers to a state of satisfaction with the firm after a service or product has failed to live up to expectations” (p. 43).


Regional Economic Development In The Bashkir Autonomous Republic: Liberty As Growth, H. Shane Hansen, Dr. Phillip J. Bryson Oct 2013

Regional Economic Development In The Bashkir Autonomous Republic: Liberty As Growth, H. Shane Hansen, Dr. Phillip J. Bryson

Journal of Undergraduate Research

A look at the economic development in the Bashkir Autonomous Republic of the Russian Federation provides an extremely interesting example of Russia’s transformation to a marketbased economy. While the Republic of Bashkortostan has accomplished great strides economically in modernization and exploiting natural resources since 1991, there remains ample room for improvement. Due to strong republic-wide nationalism, Soviet-style mentalities, weak judicial precedence, and limited foreign investment, the rate of economic development in Bashkortostan proceeds rather slowly. Each of the aforementioned factors has a detrimental affect on the overall liberty of the average citizen. Increasing the liberty of the people in the …


Becoming A Business Connector: Mastering The Art Of Connecting With People, Natalie Sheffield Moss, Dr. Kristen Detienne Oct 2013

Becoming A Business Connector: Mastering The Art Of Connecting With People, Natalie Sheffield Moss, Dr. Kristen Detienne

Journal of Undergraduate Research

Business Connectors make things happen by knowing all the right people and all the right social connections. Connectors are geniuses at forming relationships, maintaining relationships, and reaping the benefits of relationships with other people. Companies with Connectors garner economic benefits as these gifted individuals use their art of connection to gain valuable industry information, to make strategic sells and to get direction in product development. The business world often overlooks the economic value of forming relationships; yet, continued and strategic business relationships drive company growth. Companies are economically benefited by managers and executives who master the art of connecting with …


Global Influence Of National Accounting Standards, Kyle T. Welch, Dr. Kay Stice Oct 2013

Global Influence Of National Accounting Standards, Kyle T. Welch, Dr. Kay Stice

Journal of Undergraduate Research

The project objective is to observe the international accounting standards community responses to the recent Enron and Anderson collapse.


Bankruptcy In Utah, Ryan Wilson, Rebecca Wilson, Dr. Ned Hill Oct 2013

Bankruptcy In Utah, Ryan Wilson, Rebecca Wilson, Dr. Ned Hill

Journal of Undergraduate Research

In this study, we analyzed 100 randomly selected Chapter 7 and Chapter 13 bankruptcy cases filed in 2002 in the U.S. Bankruptcy Court of Utah. In addition to these cases, we personally interviewed five local bankruptcy attorneys and court officers addressing the issue of Utah’s high bankruptcy rate. We also researched national statistics and other previous research with the purpose of identifying who in Utah is filing for bankruptcy and what factors are leading to these bankruptcies.


Insider Trading In Taiwan, Gabby Hsin-Yo Wang, Dr. Michael J. Pinegar Oct 2013

Insider Trading In Taiwan, Gabby Hsin-Yo Wang, Dr. Michael J. Pinegar

Journal of Undergraduate Research

Insider trading has been a much-rumored phenomenon in Taiwan. In a newspaper article headlined Bitter Fruit of Stock Investment, the author states, “…Taiwan has a stock market culture which is — on the surface at least — quite egalitarian in its nature. Insider trading? Everyone is doing it.” Ironically, very little government action has been taken to track down insider traders, and the academia has been reluctant to search for evidence of insider trading in Taiwan in fear that such a sensitive research would result in serious ramifications.


The Impact Of Having Fewer Accounting Firms In The Auditing Profession–A Work In Process, Benjamin V. Titera, Dr. Jeff Wilks Oct 2013

The Impact Of Having Fewer Accounting Firms In The Auditing Profession–A Work In Process, Benjamin V. Titera, Dr. Jeff Wilks

Journal of Undergraduate Research

As time moves on, the number of accounting firms has decreased and the lengths of the remaining firm’s names have increased. Firms such as Arthur Anderson, Coopers & Lybrand, Price Waterhouse, Touche Ross, KPMG, Ernst & Young, Peat Marwick International, Klynveld Main Goerdeler, and Laventhol & Horwath have either evolved or disappeared. Ten years ago, it was the Big 8, by 1993, it was the Big 6, in 2001, it was the Big 5, and today it is the Big 4.


Will The New “Aggregate Estimate” Method Affect The Fica Tax Liability Of Restaurants?, Terry Jackson, Dr. Ron Worsham Oct 2013

Will The New “Aggregate Estimate” Method Affect The Fica Tax Liability Of Restaurants?, Terry Jackson, Dr. Ron Worsham

Journal of Undergraduate Research

In the past year, a landmark Supreme Court decision changed the way restaurants calculate social security taxes related to employee tips. In the case of the United States v. Fior D’Italia, Inc. [2002-1 USTC ¶50,459], the Supreme Court ruled against Fior D’ Italia, Inc. by concluding that the IRS properly computed their social security tax liability, even though the IRS utilized a new “aggregate estimate” method. This new aggregate estimate method puts restaurants at risk of paying higher social security taxes. From examining data of restaurants in the Salt Lake area, there is no conclusive evidence that this ruling has …


Accounting Fraud: Case Studies That Prepare Business Students To Defend Themselves From Unethical Colleagues, Stephen P. Hunt, Dr. Steve Albrecht Oct 2013

Accounting Fraud: Case Studies That Prepare Business Students To Defend Themselves From Unethical Colleagues, Stephen P. Hunt, Dr. Steve Albrecht

Journal of Undergraduate Research

Most business students will eventually work with an unethical colleague whose schemes must ultimately crumble. The unethical person could drag his coworkers and his company down with him. We must prepare today’s business students (tomorrow’s executives) to save their own names and rescue their companie s when that day comes.


Managers Use Of Fas No. 115 For Investment Securities To Manipulate Earnings, Jacob Given, Dr. T. Jeff Wilks Oct 2013

Managers Use Of Fas No. 115 For Investment Securities To Manipulate Earnings, Jacob Given, Dr. T. Jeff Wilks

Journal of Undergraduate Research

The United States is currently facing a perceived crisis in our financial reporting system. In recent years, a large increase in the number of financial frauds reported and subsequent business failures have led to concerns in both the public and private sectors as to the legitimacy of corporations published financial statements. These concerns have led to new regulations from regulatory agencies and oversight boards as well as legislation from the US Congress. The substance of these new regulations and legislation focus on the need for management, investors, regulators and auditors to become more involved in preventing and detecting financial statement …


Nonverbal Cues Auditors Can Use To Detect Deceit, Brandon B. Buhler, Dr. W. Jeff Wilks Oct 2013

Nonverbal Cues Auditors Can Use To Detect Deceit, Brandon B. Buhler, Dr. W. Jeff Wilks

Journal of Undergraduate Research

Over the past few years, investors in Corporate America have witnessed a rise in financial fraud. With escalating frauds in the business world, investors are more determined to gain assurance from the auditors of the financial statements. The Sarbanes-Oxley Act of 2002 also increased legislative pressures on auditors to detect fraud.


Assessing The Fraud Risk Assessment: How Audit Firms Are Applying The Recommendations In Sas 99, Jacob Given, Dr. T. Jeff Wilks Oct 2013

Assessing The Fraud Risk Assessment: How Audit Firms Are Applying The Recommendations In Sas 99, Jacob Given, Dr. T. Jeff Wilks

Journal of Undergraduate Research

The United States is currently facing a perceived crisis in our financial reporting system. In recent years, a large increase in the number of financial frauds reported and subsequent business failures have led to concerns in both the public and private sectors as to the legitimacy of corporations published financial statements. These concerns have led to new regulations from regulatory agencies and oversight boards as well as legislation from the US Congress. The substance of these new regulations and legislation focus on the need for management, investors, regulators and auditors to become more involved in preventing and detecting financial statement …


Brigham Young University Marriott School International Management Society Chapter Support System, Patrick Tedjamulia, Dr. Tadd Brinkhoff Oct 2013

Brigham Young University Marriott School International Management Society Chapter Support System, Patrick Tedjamulia, Dr. Tadd Brinkhoff

Journal of Undergraduate Research

The BYU Management Society has the potential to change the world. It has over 6,000 members in over 40 U.S. cities and 18 countries. Its members include BYU grads and other professionals seeking continued education, career development, and professional advancement.


The Conscious Alignment Of Strategy And Culture And Its Affect On Project Work: A Case Study Of Three It Departments Following A Transition In Leadership, Alan P. Hyatt, Dr. Michael P. Thompson, Dr. Ernest J. Nielsen Oct 2013

The Conscious Alignment Of Strategy And Culture And Its Affect On Project Work: A Case Study Of Three It Departments Following A Transition In Leadership, Alan P. Hyatt, Dr. Michael P. Thompson, Dr. Ernest J. Nielsen

Journal of Undergraduate Research

My study provided the research for my honors thesis. The thesis discusses and develops the Theory of Conscious Alignment (TCA). The theory states that leaders and managers who consciously mold the strategy and culture of their organizations, and align the two intangible elements, will be much more effective. By aligning these two critical elements, the ongoing project work of the organization will also be aligned with them both, and the espoused strategic objectives and initiatives will be accomplished.


Defining The Construct “Quality Of Management”: Helping Investors And Businesses Allocate Capital, Ammon D. Spiller, Dr. Timothy Gardner Oct 2013

Defining The Construct “Quality Of Management”: Helping Investors And Businesses Allocate Capital, Ammon D. Spiller, Dr. Timothy Gardner

Journal of Undergraduate Research

With fraud and public distrust slashing companies’ value on the stock market, more American investors are relying less on financial data and more on the non- financial aspects of possible investments when making investment decisions. “Quality of management” has floated to the top as one the most important non- financial criterion used by today’s investment firms to evaluate a company’s value. Despite the wealth of research emphasizing the effect the quality of management has on investor confidence and stock price, little or no research makes the effort to define exactly what “quality of management” means. The goal of my research …


Global Influence Of National Accounting Standards, Kyle T. Welch, Dr. Kay Stice Oct 2013

Global Influence Of National Accounting Standards, Kyle T. Welch, Dr. Kay Stice

Journal of Undergraduate Research

The project objective is to observe the international accounting standards community responses to the recent Enron and Anderson collapse.


The Conscious Alignment Of Strategy And Culture And Its Affect On Project Work: A Case Study Of Three It Departments Following A Transition In Leadership, Alan P. Hyatt, Dr. Michael P. Thompson, Dr. Ernest J. Nielsen Oct 2013

The Conscious Alignment Of Strategy And Culture And Its Affect On Project Work: A Case Study Of Three It Departments Following A Transition In Leadership, Alan P. Hyatt, Dr. Michael P. Thompson, Dr. Ernest J. Nielsen

Journal of Undergraduate Research

My study provided the research for my honors thesis. The thesis discusses and develops the Theory of Conscious Alignment (TCA). The theory states that leaders and managers who consciously mold the strategy and culture of their organizations, and align the two intangible elements, will be much more effective. By aligning these two critical elements, the ongoing project work of the organization will also be aligned with them both, and the espoused strategic objectives and initiatives will be accomplished.


Managers Use Of Fas No. 115 For Investment Securities To Manipulate Earnings, Joseph B. Hillstead, Dr. Ted Christensen Oct 2013

Managers Use Of Fas No. 115 For Investment Securities To Manipulate Earnings, Joseph B. Hillstead, Dr. Ted Christensen

Journal of Undergraduate Research

In the wake of catastrophic accounting scandals involving companies such as Enron, WorldCom, and Andersen, investors and the Securities and Exchange Commission have become increasingly concerned about the quality of reported earnings. Wall Street earnings expectations may be overriding common-sense business practices. In a zeal to satisfy consensus earnings estimates and project a smooth earnings path, wishful thinking may be winning the day over faithful financial representation. In this current era, gray-area accounting is sometimes misused; managers are cutting corners; and earnings reports reflect the desires of management rather than the underlying financial performance of the company.


Convergence Of Global Accounting Standards, Eric J. Williams, Dr. Earl K. Stice Oct 2013

Convergence Of Global Accounting Standards, Eric J. Williams, Dr. Earl K. Stice

Journal of Undergraduate Research

Business is simultaneously conducted in many lands—markets are no longer restricted by boundaries or time zones. Virtually every aspect of the corporate world is changing in response to the opportunities and challenges accompanying global expansion. Adaptation by corporations must occur or else obsolescence will result. The accounting and financial reporting profession is not immune to these globalizing currents of change. The resultant challenges are the impetus causing accounting-standard setters, namely the Financial Accounting Standards Board (FASB) and the International Accounting Standards Board (IASB), to examine areas of convergence.


The Value To Foreign Companies To List On Us Stock Markets, Jaron H. Wilde, Dr. Erv Black, Peter Johnson Oct 2013

The Value To Foreign Companies To List On Us Stock Markets, Jaron H. Wilde, Dr. Erv Black, Peter Johnson

Journal of Undergraduate Research

Business is simultaneously conducted in many lands—markets are no longer restricted by boundaries or time zones. Virtually every aspect of the corporate world is changing in response to the opportunities and challenges accompanying global expansion. Adaptation by corporations must occur or else obsolescence will result. The accounting and financial reporting profession is not immune to these globalizing currents of change. The resultant challenges are the impetus causing accounting-standard setters, namely the Financial Accounting Standards Board (FASB) and the International Accounting Standards Board (IASB), to examine areas of convergence.


Will The New “Aggregate Estimate” Method Affect The Fica Tax Liability Of Restaurants?, Terry Jackson, Dr. Ron Worsham Oct 2013

Will The New “Aggregate Estimate” Method Affect The Fica Tax Liability Of Restaurants?, Terry Jackson, Dr. Ron Worsham

Journal of Undergraduate Research

In the past year, a landmark Supreme Court decision changed the way restaurants calculate social security taxes related to employee tips. In the case of the United States v. Fior D’Italia, Inc. [2002-1 USTC ¶50,459], the Supreme Court ruled against Fior D’ Italia, Inc. by concluding that the IRS properly computed their social security tax liability, even though the IRS utilized a new “aggregate estimate” method. This new aggregate estimate method puts restaurants at risk of paying higher social security taxes. From examining data of restaurants in the Salt Lake area, there is no conclusive evidence that this ruling has …


Entrepreneurial Success Factors, Bryant D. Blanchard, Dr. Ervin Black Oct 2013

Entrepreneurial Success Factors, Bryant D. Blanchard, Dr. Ervin Black

Journal of Undergraduate Research

Every company has an entrepreneurial beginning. Some companies grow into huge corporations that provide thousands of jobs and generate millions in tax revenue, while other companies remain small and fight to stay in business from year to year. This observation prompts the question: What factors are influential in determining if a company will be successful? Success, for our purpose, is measured by the company’s ability to persist over time and provide jobs. By this definition, both the large multinational corporations and the small “Mom & Pop” businesses are successful, if they continue to provide jobs. The Small Business Administration (SBA) …


Nonverbal Cues Auditors Can Use To Detect Deceit, Brandon B. Buhler, Dr. W. Jeff Wilks Oct 2013

Nonverbal Cues Auditors Can Use To Detect Deceit, Brandon B. Buhler, Dr. W. Jeff Wilks

Journal of Undergraduate Research

Over the past few years, investors in Corporate America have witnessed a rise in financial fraud. With escalating frauds in the business world, investors are more determined to gain assurance from the auditors of the financial statements. The Sarbanes-Oxley Act of 2002 also increased legislative pressures on auditors to detect fraud.


Accounting Fraud: Case Studies That Prepare Business Students To Defend Themselves From Unethical Colleagues, Stephen P. Hunt, Dr. Steve Albrecht Oct 2013

Accounting Fraud: Case Studies That Prepare Business Students To Defend Themselves From Unethical Colleagues, Stephen P. Hunt, Dr. Steve Albrecht

Journal of Undergraduate Research

Most business students will eventually work with an unethical colleague whose schemes must ultimately crumble. The unethical person could drag his coworkers and his company down with him. We must prepare today’s business students (tomorrow’s executives) to save their own names and rescue their companie s when that day comes.


Computer Skill Demand In Central America, Tim G. Lovell, Dr. Robert Jackson Oct 2013

Computer Skill Demand In Central America, Tim G. Lovell, Dr. Robert Jackson

Journal of Undergraduate Research

Trade schools owned and operated by members of the church and organized for the intent to train return missionaries are becoming increasingly common in developing countries. One such school Fundet, located in Guatemala, boasts a student body representative of all Central America. Fundet offers six majors including its most popular in computer skills. As a technical school, Fundet focuses on teaching readily applicable skills that will allow alumni to secure employment in their field immediately after graduation.


The January Effect: An Empirical Test Of The Existence Of A Stock Market Anomaly, T. Lance Toler, Dr. Steven R. Thorley Oct 2013

The January Effect: An Empirical Test Of The Existence Of A Stock Market Anomaly, T. Lance Toler, Dr. Steven R. Thorley

Journal of Undergraduate Research

The idea of capitalism is based on the theory of an efficient market, or of an “invisible hand” that works tirelessly to distribute resources in the most efficient way. The stock market version of this idea is called the Efficient Market Hypothesis. This idea claims that all available information is absorbed immediately into the prices of stocks. Stock market anomalies, or any predictable patterns for high or low stock prices, therefore, should not exist. If any anomalies appear to be persistent, this suggests the market is not completely efficient.


The Value To Foreign Companies To List On Us Stock Markets, Jaron H. Wilde, Dr. Erv Black, Peter Johnson Oct 2013

The Value To Foreign Companies To List On Us Stock Markets, Jaron H. Wilde, Dr. Erv Black, Peter Johnson

Journal of Undergraduate Research

US Stock markets are stable, highly liquid, and wealthy. To benefit from the resources these markets potentially provide many domestic and foreign companies seek to be listed on a US stock exchange. All companies wishing to list must first register with the Securities and Exchange Commission (“SEC”), which regulates listed companies to protect investors and creditors. The SEC requires companies to produce financial statements that demonstrate their financial health and status. These financial statements must meet standards established in US GAAP (Generally Accepted Accounting Principles). Independent auditors audit the statements and attest whether they comply with GAAP.