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Plan For Implementation Of Total Quality Management In The Republic Of China Air Force, Meng-Chun Chao
Plan For Implementation Of Total Quality Management In The Republic Of China Air Force, Meng-Chun Chao
Theses and Dissertations
The purpose of this study is to build a plan for implementation of Total Quality Management in the Republic of China Air Force. The primary TQM elements are reviewed through definitions, advantages, principles, tools and techniques, education and training, and continuous improvement. In order to establish a TQM plan, the related experience of quality improvement in the U.S. DOD are referenced. The characteristics of ROCAF related to TQM are analyzed and related culture issues are mentioned. The implementation plan includes four parts, top management orientation, TQM structure establishment, empowerment, and continuous improvement. A Chinese view of TQM continuous improvement models …
The Development And Demonstration Of The Metric Assessment Tool, Cynthia A. Campbell, Gregory M. Gutterman
The Development And Demonstration Of The Metric Assessment Tool, Cynthia A. Campbell, Gregory M. Gutterman
Theses and Dissertations
This study reflects the development and demonstration of the Metric Assessment Tool. The purpose of the tool was to provide individuals the means to assess metrics and make improvements to the process measurement. The tool was developed using two critical attributes. customer satisfaction and process improvement. Once the tool was developed, a metric assessment process was designed to demonstrate the tool. Two metrics were selected from the Aeronautical Systems Center (ASC) and individuals with a working knowledge of the metric and process were selected for the demonstrations. Using a Group Support System at Armstrong Laboratory, Wright Patterson AFB, the group …
A Case Study Of Factors Affecting Continuous Improvement In Dod Activities Operating Under Total Quality Management, Mark E. Gabriel, Theodore E. Manis
A Case Study Of Factors Affecting Continuous Improvement In Dod Activities Operating Under Total Quality Management, Mark E. Gabriel, Theodore E. Manis
Theses and Dissertations
This study looked at factors affecting the success or failure of continuous improvement initiatives in Department of Defense (DOD) activities to determine whether these activities were continuously improving and to identify factors effecting their efforts. Initially a list of relevant factors was compiled from the criteria for various quality awards and from factors cited in the literature. This list was synthesized into seven factors mentioned most often as critical to quality management and continuous improvement. Interviews were then conducted with representatives of the three commands included in the study. Each command provided information on a successful initiative and on an …