Business Commons^™

The Role Of Information Systems And Knowledge Codification For Service Provision Strategies, John N. Walsh, Jamie O'Brien

Faculty Creative and Scholarly Works

Purpose

While service scholars see modularisation as balancing the efficiency of standardisation with the value added through customisation the relationships between these concepts are under-theorised. In addition, although information and communication technologies can facilitate all three service strategies, the degree to which they codify service knowledge is not explicitly considered in the extant literature. The purpose of this paper is to develop and validate a model that examines service strategy trajectories by specifically considering the ICTs used and the degree of knowledge codification employed.

Design/methodology/approach

This study draws on three qualitative case studies of service departments of firms involved in …

Knowledge Sharing Among Finance Employees In The U.S. Banking Sector, Russell Lascko

Walden Dissertations and Doctoral Studies

AbstractBanking is one of the most knowledge-intensive sectors, relying heavily on accrued knowledge and the experiences of employees. Knowledge sharing is the most crucial, yet most difficult, process in knowledge management due to human behavior. The purpose of this qualitative case study was to explore the factors that influence finance employees in the banking sector to participate in knowledge sharing with their colleagues. The overarching research question focused on these factors. The conceptual framework included the self-determination theory, theory of planned behavior, Vroom's expectancy theory, and the socialization, externalization, combination, and internalization model. Criteria for the selected participants included more …

Strategies To Integrate Innovation Into Business Practices In The Nigerian Private Sector, John Nbanefo Chukwudifu

Walden Dissertations and Doctoral Studies

Business leaders not integrating innovation into their business practices exhibit lower financial performance. Business leaders integrating innovation into their business practices increase operational and financial performance. Grounded in the diffusion of innovation theory, the purpose of this qualitative multiple case study was to explore strategies business leaders in the Nigerian private sector use to effectively integrate innovation into their business practices to increase financial performance. Study participants were three business leaders who developed successful strategies to effectively integrate innovation into their business practices to increase financial performance. Data were collected from semistructured interviews, organizational documents, and artifacts. Thematic analysis was …

Location-Based Knowledge Management Spectrum With An Updated Binney’S Approach, Ammar Yakan

Al Jinan الجنان

Mapping Knowledge Management to organizational activities means satisfying organizational members with the right knowledge at the right time, place, and form. Organizational activities differ in type, complexity, and importance depending on their level of strategic involvement in accomplishing the organizational mission and goals. Derek Binney has proposed a matrix like framework that assigns business functions to the corresponding knowledge cycle phase. Knox Haggie and John Kingston have revised Binney’s spectrum to include an additional business function, that is Asset Improvement, in an attempt to foster intellectual asset management and operational excellence. The current research covered a wider range of
Knowledge …

Knowledge And Attitude Regarding Vasectomy Andtubal Ligation Among The Lebanese Population, Salah Malas Lecturer Of Obstetrics And Gynecology, Department Of Clinical Sciences, Faculty Of Medicine, Mahdi Salami Medical Students, Faculty Of Medicine,, Hassan Nahle Medical Students, Faculty Of Medicine,, Aya Ramadan Medical Students, Faculty Of Medicine,, Rayane Salameh Medical Students, Faculty Of Medicine,, Zeinab Shahrour, Ali Yassin

BAU Journal - Health and Wellbeing

Vasectomy and tubal ligation are reliable, safe, effective and permanent methods of birth control. The objective of this study is to assess the knowledge and attitude regarding vasectomy and tubal ligation among the general Lebanese population. Descriptive crosssectional survey approach was adopted for the present study. Stratified sampling was used according to the percentage of the Lebanese population living in each governorate, in the months of September 2017 to March 2018. A self-constructed survey including 35 closeended questions was set up. SPSS version 23.0 was used to analyze the data. Four hundred seventy married people with at least one child …

Benefits Of The Habit Of Reading, Jackson V. Wagstaff

Marriott Student Review

Reading offers great cognitive, emotional, and social benefits.

Effectiveness Of A Health Education Intervention About Influenza And Vaccine In Secondary Schools In South Lebanon, Israa Assaf, Salim Moussa

BAU Journal - Health and Wellbeing

Seasonal influenza is an intense respiratory illness caused by influenza viruses that circulate all around the world. In Lebanon, there is a lack of national flu awareness campaigns. Schools’ students are truly outstanding and viable sources to spread the awareness and strive for the conduct change in the general population. Hence, this study was carried out to test the effectiveness of a health education intervention in improving the knowledge, attitudes, and practices (KAP) toward influenza and its vaccine among secondary schools’ students in South Lebanon. This is a Pre/Post research study conducted in four schools located in South Lebanon. A …

What Happens In Savannah Shouldn’T Stay In Savannah, Dean Luethi

Academic Chairpersons Conference Proceedings

Each of us attend conferences with the best intentions of learning something new and utilizing this knowledge when we return to our routine. We often fall short. Participants will discuss strategies to integrate their newfound knowledge into their lives back home and make a plan to actualize that desire.

The Effect Of Educational Intervention On The Knowledge Of Nurses Regarding Catheter Indications And Catheter Associated Urinary Tract Infection Preventive Measures, Maryam Kbaysi, Esin Kavuran, Ahmad Tassi, Mirna Fawaz

BAU Journal - Health and Wellbeing

Catheter associated urinary tract infection (CAUTI) is the fourth leading cause of healthcare associated infections. The single most important predisposing factor for CAUTI is the insertion of urinary catheter. The aim of this study was to assess the effect of educational intervention on the knowledge of nurses regarding catheter indications and CAUTI preventive measures. A Pre-Post-test study design was utilized in this study which was conducted at two university hospitals one in Saida (South Lebanon) and the other one in Beirut in Lebanon. A self-reported questionnaire about catheter insertion and CAUTI prevention was used before and after the educational intervention, …

Knowledge And Attitude Regarding Vaginal Ring As A Form Of Contraception Among Lebanese Women, Salah Malas, Aya Al Madani, Roua Abbas, Maysoun A.K, Zeina Salloum, Raed Abdo, Anas Aboumerhi

BAU Journal - Health and Wellbeing

This study aimed to evaluate the knowledge of Lebanese women concerning the vaginal ring as a contraceptive means, and to assess their attitude regarding the usage of this form of contraception.502 participants of ages 20-49 were recruited to complete a 10-minute questionnaire to assess their contraceptive knowledge, awareness, and attitude towards the vaginal ring. Knowledge was evaluated among those who had heard about the ring by completing 16 questions. While those of no previous knowledge of the ring were directed towards a brief description about it. All participants completed 7 questions to assess their attitude towards the vaginal ring, and …

Succession Planning Strategies For Retiring Employees In The Department Of Defense, Danielle Mccullough

Walden Dissertations and Doctoral Studies

In 2017, more than 18% of the workforce in the Department of Defense (DoD) was eligible to retire. Employee retirement continues to present a persistent shortage of DoD knowledge workers, especially in security protections. The purpose of this qualitative single case study within a DoD intelligence agency was to explore succession planning strategies that DoD managers use to ensure knowledge possessed by retirees was transitioned to incumbent knowledge workers. The conceptual frameworks for this study were the 7-pointed star model for succession planning and the 4 pillars of knowledge management. The population was DoD managers from STEM and cyber intelligence …

A Network Perspective Of Knowledge Transfer In Tourism, Hossein Raisi, Rodolfo Baggio, Llandis Barratt-Pugh, Gregory Willson

Research outputs 2014 to 2021

Efficient transfer of knowledge is the prerequisite for innovation and competitiveness of tourism destinations. This paper uses network analysis to examine inter-organizational knowledge transfer in Western Australian tourism. The findings indicate that Western Australian network has low connectivity and is highly centralized around public bodies with a hierarchical pattern. The network also exhibits few reciprocal relationships with limited boundary spanners. The findings improve the understanding of the Western Australian tourism knowledge network, its weaknesses and strengths, which can be used to make policies to have a more efficient and innovative destination. In addition, this research provides a model for future …

Knowledge And Skill Predictors Of Voice Behavior: Voice As An Upward Influence, Zitong Sheng

Theses and Dissertations

Abstract

In recent years, there has been a growing body of research focused on improving our understanding of employee voice behavior. Yet this literature focuses mainly on factors that influence employees’ decisions regarding whether to speak up (i.e., quantity of voice behavior), rather than factors that influence whether voice behavior turns out to be effective. As a result, job attitudes and personality characteristics have been identified as the major personal factors predicting voice behavior. The current study contributes to the voice literature by viewing voice from an upward influence angle, examining the influences of the quality of content and …

The Impact Of Effective Management On Economic Growth, Ylber Limani, Florentina Musliu, Blerina Hoxha

UBT International Conference

Effective management implies truthful and satisfactory performance of management activities. A high performing productive management typically perform activities effectively and efficiently. Accordingly, companies and countries can be economically viable when the available human, physical, and financial resources are effectively and efficiently managed to ensure the economic growth and well-being. Growth is most powerful organisational device to compete and to sustain by creating profits and by providing prosperity. Nevertheless, the essential management principles alone, could not provide sufficient support to achieve and sustain the ultimate goal of growth and affluence. Therefore, deep focusing on management effectiveness is needed to achieve higher …

Law School News: Throw Out The Old Thinking 9-30-2019, Michael M. Bowden

Life of the Law School (1993- )

No abstract provided.

Evaluators As Conduits And Supports For Foundation Learning, Clare Nolan, Meg Long, Debra Joy Perez

The Foundation Review

Evaluators play a critical role in supporting philanthropic learning, programming, and strategy, but evaluation and learning in philanthropy is often limited in ways that impede deeper resonance and impact.

Most philanthropic evaluation is focused on the needs of individual foundations, knowledge sharing with the broader field is limited, and foundations struggle to integrate evaluation and learning as a management tool. This article makes the case that evaluators and funders can do more to build the collective capacity of evaluators working in philanthropy in order to enhance their contributions to community change.

This article also examines the ways that evaluation in …

The Relationship Between Emotional Intelligence And Organizational Learning, Monica D. Guillory, Hariette Bettis-Outland, Aberdeen Leila Borders, Muhammad Bilal

Atlantic Marketing Association Proceedings

No abstract provided.

Prior Knowledge, Epistemic Motivation And Retail Search Behavior: A Proposal, James W. Clark Dba, Phillip L. Bond Phd

Atlantic Marketing Association Proceedings

No abstract provided.

Management Strategies To Address The Substance-Impaired Healthcare Professional In The Workplace, Anna Marie Smith

Walden Dissertations and Doctoral Studies

Healthcare professionals who practice while impaired by alcohol or drugs endanger the well-being of patients. In the workplace, the substance-impaired healthcare professional poses challenges for healthcare leaders who are responsible for the provision of safe patient care and safe work environments. The purpose of this multiple case study was to explore management strategies used by some healthcare organizational leaders to address the substance-impaired healthcare professional in the workplace. The conceptual framework for this study drew upon the legal and ethical concepts of due diligence. Data collection consisted of surveys of 40 managers and supervisors, and 3 senior leaders, semi structured …

Objective Knowledge, Subjective Knowledge, And Prior Experience Of Organic Cotton Apparel, Han Tae-Im

STEMPS Faculty Publications

The purpose of this research is to examine the relationships between objective knowledge, subjective knowledge, and prior experience of organic cotton apparel and their effects on purchase behaviors. The sample of the present study consisted of Millennial consumers living in the United States. Multiple regression and cluster analysis were used to assess the relationship among variables. Objective and subjective knowledge related to organic cotton apparel had a weak relationship suggesting they are distinct measures of knowledge. Direct experience, indirect experience, and education level were significant predictors of subjective knowledge, however, they had insignificant effects on objective knowledge. Furthermore, consumers who …

Measuring Knowledge And Experience In Two Mode Temporal Networks, Martin G. Everett, Chiara Broccatelli, Stephen P. Borgatti, Johan Koskinen

Management Faculty Publications

Two mode social network data consisting of actors attending events is a common type of social network data. For these kinds of data it is also common to have additional information about the timing or sequence of the events. We call data of this type two-mode temporal data. We explore the idea that actors attending events gain information from the event in two ways. Firstly the event itself may provide information or training; secondly, as co-attendees interact, they may pass on skills or information they have gleaned from other events. We propose a method of measuring these gains and demonstrate …

Analysis Of Potential Vermicompost Market In California, Jason Alan Thomas

Master's Theses

Vermicompost transforms agricultural waste into a high quality soil amendment, though market acceptance remains in its infancy. This study examines how growers’ willingness to pay for vermicompost is affected by grower’s crop, region, income per acre, knowledge level of vermicompost and compost, previous use of compost, and the willingness to pay for compost. The survey results pulled together 223 responses from California growers. It was discovered growers’ had less knowledge of vermicompost than compost but were willing to pay more for vermicompost. There was statistical difference amongst the responses. It was shown the market value per ton of vermicompost lies …

Case Study On The Development Of Engineering Design Modification Projects For U.S. Nuclear Power Plants: A Knowledge Retention Tool In Support Of The Longevity And Resilience Of The Nuclear Power Industry, Pamela M. Torres-Jiménez

Engineering Management & Systems Engineering Theses & Dissertations

The nuclear power industry in the United States (U.S.) has gone through various changes throughout its history. Most recently, plans to grow the industry through the construction of new power plants have ceased. Because of this, the industry is at a period where the longevity and resilience of existing nuclear power plants are vital to its subsistence.

One of the ways existing nuclear power plants can assure longevity and resilience is by performing engineering design modifications efficiently and at a lower cost. Strategic plans, such as the Delivering the Nuclear Promise, can support nuclear utilities to achieve this. Another strategy …

Bpm Maturity And Performance: The Influence Of Knowledge On Bpm, Benny M.E. De Waal, Arjen Maris, Pascal Ravesteyn

Communications of the IIMA

In order to continuously improve performance, organizations need to control their processes. To do this it is assumed that organizations need a high level of business process management maturity and employees need a high level of knowledge and experience in BPM. Proof of this assumption has not been found in the literature. Therefore, the objective of this study is to determine what the influence is, of knowledge and experience of BPM, on the dependence between BPM maturity and process performance. For this study a dataset of 469 respondents from Dutch organizations was collected over the period of 2010 till 2015. …

Creating And Storing A Toolkit For Pilgrimage And Religious Tourism Sites, Peter Wiltshier

International Journal of Religious Tourism and Pilgrimage

This paper reflects our abiding interest in our origins and of those religious and pilgrimage spaces that we attest to actively being part of our cultural inheritance. It explores options for, and barriers to, the creation of a repository of information to support practitioners and the clergy to maintain and develop these religious and pilgrimage sites. A model toolkit for storing collected knowledge is presented with illustrative examples from a range of sources. The examples used are largely drawn from a Northern / Western perspective.

The Knowledge Enhancement Process Of Knowledge Workers, Carol Mcgowan, Kate L. P Reid, Lee Styger

Faculty of Business - Papers (Archive)

Using Constructivist Grounded Theory this research sought to explore the nature of knowledge workers and knowledge work itself. The interview findings reveal that knowledge workers have a set of processes they employ to remain connected and informed both personally and professionally in their domain area of expertise. They have learned to collect, curate, work with and share information to their best advantage. We have described this as knowledge workers knowledge enhancement process. A deeper understanding of this process has implications for organisations aiming to optimise the work of knowledge workers and for those teaching new knowledge workers for the future.

Facilities Management: How Public Leadership Is Responding To Crisis, Rebecca Jane Smith

USF Tampa Graduate Theses and Dissertations

This research presents the results of a qualitative and quantitative investigation to understand the challenges of public sector facilities management and maintenance to include the negative impact of deferred maintenance, it’s history, the current industry practices and the potential to reverse the negative impact of the current trend.

History has been known to speak loudly, and with accuracy relative to the expansion of public facilities and the challenge to maintain them. The challenge to keep pace with the growing population and the ever-changing requirements for contemporary designs are felt in every sector of our public facilities. Regardless, we, the public …

What Makes A Competent Change Manager? The Importance Of Developing The “Right” Attitudes, Siu Loon Hoe

Research Collection School Of Computing and Information Systems

PurposeThe purpose of this paper is to highlight the importance of developing the “right” attitudes toward change.Design/methodology/approachThe viewpoint is based on more than 20 years of experience gained and insights developed through consulting projects and training conducted for numerous multinational companies and public sector organizations across Asia. An overview of international and national competency frameworks that include change management from Australia, United Kingdom, and Singapore is also presented.FindingsA competent change manager requires a combination of knowledge, skills, and attitude to effect change. While knowledge and skills have traditionally been emphasized, there is a need to develop the “right” attitude as …

A Systems-Based Framework For Design And Analysis Of An R And D Structure, Polinpapilinho F. Katina, Charles B. Keating, Luna M. Magpili

Engineering Management & Systems Engineering Faculty Publications

A critical challenge for managerial effectiveness and competitive advantage in research and development (R and D) organizations is developing an appropriate structural configuration. However, in finding an appropriate structural configuration, R and D managers are faced with unprecedented levels of uncertainty, ambiguity, and accelerating complexity, coupled with demands for increased productivity. This paper develops a systems-based framework to support rigorous design, analysis, and transformation of the structure for R and D organizations. The framework development includes: (1) a review of the literature for the nature and role of the structure in R and D management; (2) setting of the R …

Not Just How Much You Know: Interactional Effect Of Cultural Knowledge And Metacognition On Creativity In A Global Context, Chua, Roy Y. J., Kok Yee Ng

Research Collection Lee Kong Chian School Of Business

The ability to think and solve problems creatively in a multicultural environment is critical for success in the 21st century. Integrating research on creative cognition and cultural intelligence, we examine the interactional effects of two cognitive capabilities – cultural knowledge and cultural metacognition – on individuals’ creativity in multicultural teams. We propose that although cultural knowledge is useful for creativity,too much knowledge can be detrimental because of cognitive overload and entrenchment.This inverted U-shaped relationship however, is moderated by cultural metacognition.Results of our study support our hypothesis of an inverted U-shape relationship between cultural knowledge and creativity. As expected, we found …