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Full-Text Articles in Business
December 2004, Inland Empire Business Journal
December 2004, Inland Empire Business Journal
Inland Empire Business Journal
At Deadline l
Close-Up 6
Corporate Profile 7
Investments and Finance 9
Corner on the Market 16
Getting Organized 17
Inland Empire People 18
I Executive Time Out 19
Inland Empire Bank Results 32
Top Ten Southern California Resorts 33, 34
Executive Notes 37
Chambers of Commerce 38
Manager's Bookshelf 40
Automotive Dealers 43,44,45
Restaurant Review 46
Business Brokerage Firms 47
November 2004, Inland Empire Business Journal
November 2004, Inland Empire Business Journal
Inland Empire Business Journal
News and Features
Cut Workers Comp Costs 2
Understanding Commercial Leases 8
How to Read and Respond to Your Audience’s Body Language 13
How to Develop a Winning Competitive Strategy 15
An Interview with John P. Calverley 17
Bakersfield’s Business Conference 19
Reduce Sales Resistance 31
Columns
At Deadline 1
Close-Up 6
Corporate Profile 7
Law 8
Investments & Finance 9
Computers/Technology 12
Marketing 13
Managing 14
Corner on the Market 15
Getting Organized 16
Executive Time Out 18
Resource Directory 22
Second Page One 29
Wine 30
Sales 31
Manager’s Bookshelf 36
Employer s Page 37
Human Resource Guide …
October 2004, Inland Empire Business Journal
October 2004, Inland Empire Business Journal
Inland Empire Business Journal
News and Features
21st Century Medicine Receives Grant of $150,000 1
Community- Bancorp and Cuyamaca Bank Approve Merger 1
Ontario Convention Center 1
Karen Dil Bowerman, Ph.D. 6
Yamamotoyama of America 7
Mistakes Today’s Executives Make 10
How to Build Your Own Championship Team 15
A Review of Oaks of Ojai 16
California Chamber of Commerce 38
Columns
Close-Up 6
Corporate Profile 7
Stocks 8
Letter to the Editor/Commentary . 9
Computers/Technology 12.13
Managing 14
Championship Team Building l5
Executi'e Time Out 16
People in Profile 17
Economic Development 18
Office Technology 20
Resource Directory 23
Marketing and Sales 26 …
September 2004, Inland Empire Business Journal
September 2004, Inland Empire Business Journal
Inland Empire Business Journal
News and Features
Got Golf? 1
Politics and Your Portfolio 1
First Laparoscopicc Donor Nephrectomy Is Performed at ARMC 1
Pomona Host Lions Club Vision Center 3
Survey: U.S. Business Leaders Hiring Expectations on the Rise 3
Mortgage Association Defines Predatory Lending 23
AAF National President Speaks to the Inland Empire Ad Club 31
Columns
Close-Up 6
Corporate Profile 7
Law 8
Investments & Finance 9
Opinions/Commentary 10
Computer/Technology 13
Managing 15
Corner on the Market 16
Getting Organized 17
Inland Empire People 18
Executive Time Out19
SBA Lending 20-21
Resource Directory 24
Financial Institutions 25-29, 32
Second Page 1 …
August 2004, Inland Empire Business Journal
August 2004, Inland Empire Business Journal
Inland Empire Business Journal
Columns
Close-Up ......................................................... 6
Corporate Profile ................................................ 7
Law ............................................................... 8
Investments & Finance....................................... 9
Opinions/Commentary.................................... 1 0
Environmental. ............................................ 11-15
Corner on the Market ......................................... J6
Getting Organized ............................................. 17
Inland Empire People ........................................ 18
Managing...................................................... 19
Education...................................................... 23
MBA Programs.......................................... 24-26
Financial Institutions .................................... 27-28
Banking ......................................................... 29
Second Page One............................................. 31
Health...................................................... 32-34
Manager's Bookshelf.. ........................................ 44
Computers Technology ....................................... 45
Expansion and Relocation................................. 46
Restaurant Review.......................................... 48
Calendar ......................................................... 50
July 2004, Inland Empire Business Journal
July 2004, Inland Empire Business Journal
Inland Empire Business Journal
It's Not your Daddy's Desert Anymore 1
Retail Development Hits Decade High .. . Market Expected to Stay Healthy 1
Inland Empire: Private Sector Doing Fine, Govt. Sector Hurting 1
California Chamber Applauds Signing 3
Be Responsible for Your Own Financial Security 29
Take a Hike! ... at the Aerial Tramway 31
A Walk Through Victoria Gardens 31
Age-related Eye Disease: A Silent Epidemic 32
May 2004, Inland Empire Business Journal
May 2004, Inland Empire Business Journal
Inland Empire Business Journal
News and Features
Lennar Partners Introduces Meridian at the Former March AFB 1
An Eclectic Collection of Historic Memorabilia 1
More than $1,000,000 Distributed at Tribal Donation Ceremony 1
What to do when the media calls 3
Reach Communications Group Wins Four Polaris Awards 11
Morongo Tribe Topping-Out Ceremony Marks Major Milestone 21
Nature Is Nurtured at Flowers for You in Riverside 22
Columns
Close-Up 7
Corporate Profile 8
Commentary 10
Local News 11
Human Resource Guide Supplement 12-13
Computers/Technology 14
Getting Organized 15
Marketing 16
Inland Empire Innovators 17
Education 18
Managing l9-20
In the Interest of Women 22 …
April 2004, Inland Empire Business Journal
April 2004, Inland Empire Business Journal
Inland Empire Business Journal
News and Features
Indio Desert Circuit Horse Show 1
Southern California Logistics Airport 1
Economic Forecast Conference 1
Jobs Held Hostage; Action on Worker's Comp Reform 3
Fashion Is Not Just for Your Wardrobe 18
Independent Breed of Businessmen Emerge as Unemployment Lingers 21
Murrieta and Temecula Residents Open UBuildlt's 21
Columns
Close-Up 7
Corporate Profile 8
Law 9
Opinion/Commentary 10
Local News 11
Computers/Technology13
Getting Organized 15
Corner on the Market 16
Education 17
Inland Empire Innovators 18
Managing l9
Faces in Business 20
Small Business Handbook 22-23
Insurance 24
Investments & Finance 25-30
Health 31-32
Commercial Real Estate …
March 2004, Inland Empire Business Journal
March 2004, Inland Empire Business Journal
Inland Empire Business Journal
News and Features
Greek Orthodox Folk Dance and Choral Festival 1
China's Two Faces (Part 2) 1
Tribal Myths and Facts 1
Small Business Owners Optimistic 3
Meetings Resume at City Hall 12
Top Performing Local Printing Company18
California-Nevada Maglev Project 21
Columns
Environmental Focus 6
Close-Up 7
Corporate Profile 8
Law 9
Opinion/Commentary 10
Local News 11-12
Computers/Tfechnology13
Getting Organized .................................................. 1 5
Comer on the Market 16
Education 17-18
Managing 19
City Economics/Demographics .20
Inland Empire Innovators 22
Investments and Finance 23, 27-29
Financial Institutions 24-25
Health 30-31
Desert Business Journal 35
Employer's Page 36
Manager's Bookshelf 43 …
February 2004, Inland Empire Business Journal
February 2004, Inland Empire Business Journal
Inland Empire Business Journal
Former Secretary of State Madeleine Albright 1
China’s Two Faces 1
CSUSB Hosts Conference with King Saud University 1
5 Tips for Getting Your Merchant Account Approved 11
U.S. Business Leaders Optimistic Regarding Growth 11
Chic-fil-A Spreads Its Wings 21
Vietnam Veteran Day 4th Annual War Dog Remembrance 21
January 2004, Inland Empire Business Journal
January 2004, Inland Empire Business Journal
Inland Empire Business Journal
Outsourcing and Offshoring 1
Restoring and Improving- Instead of Replacing 1
Former Chief of Staff Pressured by Outgoing Supervisor 1
Claremont Charity Event Builds Picnic Tables 11
CALHFA and Habitat for Humanity 11
P&AB Provides Guide to Japanese PrivaC) Issues 21
HIM to Deal With Harsh Criticism Ways 32
Business-To-Consumer Electronic Commerce In Japan, Haruyoshi Takaoka
Business-To-Consumer Electronic Commerce In Japan, Haruyoshi Takaoka
Theses Digitization Project
The purpose of the project was to examine the current situation of B2C e-commerce in Japan, consumers' online purchasing behavior, and attributes affecting online purchases. Since many companies are interested in starting or have started B2C e-commerce businesses, this study would aid companies in developing marketing strategies that would grow their businesses and build loyalty among consumers.
Customer Relationship Management (Crm): A Comparative Study Between U.S.A. And Spain, Jesus Garcia De Madariaga
Customer Relationship Management (Crm): A Comparative Study Between U.S.A. And Spain, Jesus Garcia De Madariaga
Journal of International Technology and Information Management
This paper surveys the marketing executives of the top companies in Spain with more than 100 million euros on net sales and reports the status of Customer Relationship Management (CRM) solutions in their companies. The results are compared with the U.S.A. status reported by a previous study developed by InformationWeek Research in 2000 with a sample based on Fortune 500. One hundred and thirty-six companies participated in this study. The data provides insights into the strengths and weaknesses of the CRM in Spain in comparison with USA. Some viable actions are recommended to improve the usage of CRM and to …
A Conceptual Framework For E-Branding Strategies In The Non-Profit Sector, Horst Treiblmaier, Irene Pollach, Arne Floh
A Conceptual Framework For E-Branding Strategies In The Non-Profit Sector, Horst Treiblmaier, Irene Pollach, Arne Floh
Journal of International Technology and Information Management
E-branding provides non-profit organizations (NPOs) with new opportunities to communicate their missions, which is of paramount importance in a market segment that competes for donations and voluntary labor. Since successful e-branding is determined by both internal and external communication strategies, we developed a framework which explains the interdependency of these two factors in NPOs. Our findings are based on qualitative interview data and a website analysis of eleven Austrian NPOs. The NPOs' internal and external e-communication strategies are categorized into three successive levels each and combined in a two-dimensional grid, which shows how NPOs integrate their communication strategies.
Information Systems Service Quality Measurement: The Evolution Of The Servqual Instrument, Dwayne Whitten
Information Systems Service Quality Measurement: The Evolution Of The Servqual Instrument, Dwayne Whitten
Journal of International Technology and Information Management
Due to the increasing service component of information technology, service quality measurement has become increasingly important as IS practitioners attempt to increase service quality to customers. The measurement of service quality in IS evolved from the research done in the marketing literature. The SERVQUAL instrument has evolved to become the most commonly used measurement instrument in both IS and marketing. Although commonly used, the SERVQUAL instrument is not without criticism. This paper describes the SERVQUAL instrument, its criticisms and support, and finally the SERVPERF instrument, a variation of the SERVQUAL instrument which is an attempt at improving upon the SERVQUAL …