Business Commons^™

December 2004, Inland Empire Business Journal

Inland Empire Business Journal

At Deadline l

Close-Up 6

Corporate Profile 7

Investments and Finance 9

Corner on the Market 16

Getting Organized 17

Inland Empire People 18

I Executive Time Out 19

Inland Empire Bank Results 32

Top Ten Southern California Resorts 33, 34

Executive Notes 37

Chambers of Commerce 38

Manager's Bookshelf 40

Automotive Dealers 43,44,45

Restaurant Review 46

Business Brokerage Firms 47

November 2004, Inland Empire Business Journal

Inland Empire Business Journal

News and Features

Cut Workers Comp Costs 2

Understanding Commercial Leases 8

How to Read and Respond to Your Audience’s Body Language 13

How to Develop a Winning Competitive Strategy 15

An Interview with John P. Calverley 17

Bakersfield’s Business Conference 19

Reduce Sales Resistance 31

Columns

At Deadline 1

Close-Up 6

Corporate Profile 7

Law 8

Investments & Finance 9

Computers/Technology 12

Marketing 13

Managing 14

Corner on the Market 15

Getting Organized 16

Executive Time Out 18

Resource Directory 22

Second Page One 29

Wine 30

Sales 31

Manager’s Bookshelf 36

Employer s Page 37

Human Resource Guide …

October 2004, Inland Empire Business Journal

Inland Empire Business Journal

News and Features

21st Century Medicine Receives Grant of $150,000 1

Community- Bancorp and Cuyamaca Bank Approve Merger 1

Ontario Convention Center 1

Karen Dil Bowerman, Ph.D. 6

Yamamotoyama of America 7

Mistakes Today’s Executives Make 10

How to Build Your Own Championship Team 15

A Review of Oaks of Ojai 16

California Chamber of Commerce 38

Columns

Close-Up 6

Corporate Profile 7

Stocks 8

Letter to the Editor/Commentary . 9

Computers/Technology 12.13

Managing 14

Championship Team Building l5

Executi'e Time Out 16

People in Profile 17

Economic Development 18

Office Technology 20

Resource Directory 23

Marketing and Sales 26 …

September 2004, Inland Empire Business Journal

Inland Empire Business Journal

News and Features

Got Golf? 1

Politics and Your Portfolio 1

First Laparoscopicc Donor Nephrectomy Is Performed at ARMC 1

Pomona Host Lions Club Vision Center 3

Survey: U.S. Business Leaders Hiring Expectations on the Rise 3

Mortgage Association Defines Predatory Lending 23

AAF National President Speaks to the Inland Empire Ad Club 31

Columns

Close-Up 6

Corporate Profile 7

Law 8

Investments & Finance 9

Opinions/Commentary 10

Computer/Technology 13

Managing 15

Corner on the Market 16

Getting Organized 17

Inland Empire People 18

Executive Time Out19

SBA Lending 20-21

Resource Directory 24

Financial Institutions 25-29, 32

Second Page 1 …

August 2004, Inland Empire Business Journal

Inland Empire Business Journal

Columns

Close-Up ......................................................... 6

Corporate Profile ................................................ 7

Law ............................................................... 8

Investments & Finance....................................... 9

Opinions/Commentary.................................... 1 0

Environmental. ............................................ 11-15

Corner on the Market ......................................... J6

Getting Organized ............................................. 17

Inland Empire People ........................................ 18

Managing...................................................... 19

Education...................................................... 23

MBA Programs.......................................... 24-26

Financial Institutions .................................... 27-28

Banking ......................................................... 29

Second Page One............................................. 31

Health...................................................... 32-34

Manager's Bookshelf.. ........................................ 44

Computers Technology ....................................... 45

Expansion and Relocation................................. 46

Restaurant Review.......................................... 48

Calendar ......................................................... 50

July 2004, Inland Empire Business Journal

Inland Empire Business Journal

It's Not your Daddy's Desert Anymore 1

Retail Development Hits Decade High .. . Market Expected to Stay Healthy 1

Inland Empire: Private Sector Doing Fine, Govt. Sector Hurting 1

California Chamber Applauds Signing 3

Be Responsible for Your Own Financial Security 29

Take a Hike! ... at the Aerial Tramway 31

A Walk Through Victoria Gardens 31

Age-related Eye Disease: A Silent Epidemic 32

May 2004, Inland Empire Business Journal

Inland Empire Business Journal

News and Features

Lennar Partners Introduces Meridian at the Former March AFB 1

An Eclectic Collection of Historic Memorabilia 1

More than $1,000,000 Distributed at Tribal Donation Ceremony 1

What to do when the media calls 3

Reach Communications Group Wins Four Polaris Awards 11

Morongo Tribe Topping-Out Ceremony Marks Major Milestone 21

Nature Is Nurtured at Flowers for You in Riverside 22

Columns

Close-Up 7

Corporate Profile 8

Commentary 10

Local News 11

Human Resource Guide Supplement 12-13

Computers/Technology 14

Getting Organized 15

Marketing 16

Inland Empire Innovators 17

Education 18

Managing l9-20

In the Interest of Women 22 …

April 2004, Inland Empire Business Journal

Inland Empire Business Journal

News and Features

Indio Desert Circuit Horse Show 1

Southern California Logistics Airport 1

Economic Forecast Conference 1

Jobs Held Hostage; Action on Worker's Comp Reform 3

Fashion Is Not Just for Your Wardrobe 18

Independent Breed of Businessmen Emerge as Unemployment Lingers 21

Murrieta and Temecula Residents Open UBuildlt's 21

Columns

Close-Up 7

Corporate Profile 8

Law 9

Opinion/Commentary 10

Local News 11

Computers/Technology13

Getting Organized 15

Corner on the Market 16

Education 17

Inland Empire Innovators 18

Managing l9

Faces in Business 20

Small Business Handbook 22-23

Insurance 24

Investments & Finance 25-30

Health 31-32

Commercial Real Estate …

March 2004, Inland Empire Business Journal

Inland Empire Business Journal

News and Features

Greek Orthodox Folk Dance and Choral Festival 1

China's Two Faces (Part 2) 1

Tribal Myths and Facts 1

Small Business Owners Optimistic 3

Meetings Resume at City Hall 12

Top Performing Local Printing Company18

California-Nevada Maglev Project 21

Columns

Environmental Focus 6

Close-Up 7

Corporate Profile 8

Law 9

Opinion/Commentary 10

Local News 11-12

Computers/Tfechnology13

Getting Organized .................................................. 1 5

Comer on the Market 16

Education 17-18

Managing 19

City Economics/Demographics .20

Inland Empire Innovators 22

Investments and Finance 23, 27-29

Financial Institutions 24-25

Health 30-31

Desert Business Journal 35

Employer's Page 36

Manager's Bookshelf 43 …

February 2004, Inland Empire Business Journal

Inland Empire Business Journal

Former Secretary of State Madeleine Albright 1

China’s Two Faces 1

CSUSB Hosts Conference with King Saud University 1

5 Tips for Getting Your Merchant Account Approved 11

U.S. Business Leaders Optimistic Regarding Growth 11

Chic-fil-A Spreads Its Wings 21

Vietnam Veteran Day 4th Annual War Dog Remembrance 21

January 2004, Inland Empire Business Journal

Inland Empire Business Journal

Outsourcing and Offshoring 1

Restoring and Improving- Instead of Replacing 1

Former Chief of Staff Pressured by Outgoing Supervisor 1

Claremont Charity Event Builds Picnic Tables 11

CALHFA and Habitat for Humanity 11

P&AB Provides Guide to Japanese PrivaC) Issues 21

HIM to Deal With Harsh Criticism Ways 32

A Conceptual Framework For E-Branding Strategies In The Non-Profit Sector, Horst Treiblmaier, Irene Pollach, Arne Floh, Marcin Kotlowski

Journal of International Information Management

Despite the economic significance non-profit organizations (NPOs) have acquired in recent years, the implications of the Internet for NPO marketing seem to have received only little attention from both researchers and practi tioners. Although NPO marketing has been the subject of academic research for more than 30 years, NPO brand'ing has been studied for just about 10 years (cf. Hankinson, 2001). Recent research on branding in the nonprofit s«:ctor includes, for example, an assessment of the impact of brand orientation on non-profit performance (Hanldnson, 2001; Hankinson, 2002) and the development of a non-profit brand orientation scale (Ewing and Napoli 200^1). …

Xml: Gateway For Data Mobility And Universal Connectivity, Emmanuel Uzoma Opara

Journal of International Information Management

Extensible Markup Language (XML) started as an effort to simplify Generalized Markup Language (SGML), which was the International Organization for Standardization's (ISO) standard for defining data vocabularies. This study investigates XML technology as a substitute to SGML that would be Web friendly, and easy to learn and use while supporting a variety of applications for faster and more efficient data mobility on the Web. It describes several compelling reasons why XML is a useful technology for representing structured data mobility. XML is a markup language used for data structure in a textual form. A specific goal of XML is to …

Linioj-Maition Systems Service Quality Measurement: The Evolution Of The Servqual Instrument, Dwayne Whitten

Journal of International Information Management

Due to the increasing service component of information technology, service quality measurement has become increasingly important as IS practitioners attempt to increase service quality to customers. The measurement of service quality in IS evolved from the research done in marketing literature. The SERVQUAL instrument has evolved to become the most commonly used measurement instrument in both IS and marketing. Although commonly used, SERVQUAL instrument is not without criticism. This paper describes the SERVQUAL instrument, its criticisms and support, and finally the SERVPERF instrument, a variation of the SERVQUAL instrument which is an attempt at improving upon the SERVQUAL instrument.

Empirical Evidence Of Diminishing Payoff From Successive Generations Of Information Systems, Gerald E. Evans, Neil Morton

Journal of International Information Management

Previous research has focused on a number of important variables that can influence the observed payoffs from information systems investments. In the current investigation conducted in the spring of 2002, personal, on-site interviews were conducted in 138 small and medium sized businesses. Vendor involvement in systems development was less related to systems cost than previously. Unfortunately, vendor involvement was unrelated to any of the four measures of systems success in the entire sample. Further analysis revealed a strong relationship between information system generation and payoffs. Specifically, there appeared to be a point of diminishing return with subsequent generations of information …

Extensible Markup Language (Xml) For Competitive Advantage, William P. Wagner, Ralph Hilken, Q B. Chung

Journal of International Information Management

extensible Markup Language (XML) has received much attention in the popular press lately as a new technology designed to facilitate information sharing among business entities. One of the biggest problems that companies are experiencing today with XML is that many executives do not understand what XML is and why it is important, nor do they understand what its potential impact on their information strategy might be. In this paper, we present an overview of XML and a framework for generating IS strategic alternatives, which was introduced in its original form in the 1980s. This framework is adapted to suit the …

Deciding On The Appropriateness Of B2b Reverse Auction Technology Adoption: An Ahp Approach Combined With Integer Programming, Tobias Schoenherr

Journal of International Information Management

Although Business-to-Business online reverse auctions have emerged as a promising purchasing tool, no research has been found that provides a model to assess the reverse auction decision in a systematic way. This paper fills this gap by presenting an integrated approach, utilizing Analytic Hierarchy Process techniques and an Integer Programming Formulation, to decide whether Reverse Auction Technology (RAT) adoption is cost-effective and appropriate. The model developed is a practical decision support tool that allows for the consideration of both qualitative and quantitative decision factors, and for the adoption of multiple modes of RATs, which are contrasted to traditional purchasing.

Building Relationships That Last: Integrating Public Relations Into Web Design, Richard V. Mccarthy, Jay E. Aronson, Robert Petrausch

Journal of International Information Management

This paper explores the relationship between web site design, public relations strategy, and a consumer's intention to return to a web site. This relationship is defined through a model that explores the influence of information satisfaction, particularly when the web site design is congruent with the consumer's expectations. The public relations dimension extends the consumer web site design model by interjecting a long-term focus on relationship building that organizations will need to make electronic commerce a viable investment in information technology resources. This is significant because it recognizes the importance of developing loyalty and trust online.

Measuring Online Students' Ability To Apply Programming Theory: Are Web Courses Really Working?, Kathryn A. Marold, Wayne Haga

Journal of International Information Management

As a response to troubling doubts about the success of Web-delivered courses that include problem solving and critical thinking skills, the authors gathered data from two online sections of the CIS Application Programming with Visual Basic course at Metropolitan State College of Denver over two semesters and compared it with the data from classroom sections. T-tests showed a significant difference in the means of student projects and tests that required application of theory learned. All sections of the course used, the same syllabus and assignments and were taught by the same instructor. Internet students scored signifcantly lower in theory portions …

A Genetic Algorithm Assisted Hybrid Approach To Web Information Integration, Jia-Lang Seng, Ming-Hsiung Ying

Journal of International Information Management

Heterogeneity and interoperability of Web data sources represent the current key issue in Web information extraction and integration. Warehouse approach and virtual approach are the common approaches adopted to integrate heterogeneous Web data sources. However, few analytic model and cost model were developed to measure and assess the efficiency and effectiveness of either approach or a combination. Hence, a contingency model cannot be produced to assist the search engine to select and mix the warehouse method and the virtual method. In this study, we present a genetic algorithm assisted hybrid approach to aid the search engine to evaluate the cost …

Studying The Value Of Information Sharing In E-Business Supply Chain Management, Aryya Gangopadhyay, Zhensen Huang

Journal of International Information Management

The supply chain management of goods and services involves multiple trading partners such as raw-material suppliers, manufacturers, distributors, and retailers. Every one of these trading partners need to determine their requirements, in terms of merchandise, and match them against availability, pricing, and cost of transportation. At every step of the supply chain economics information retrieval is a crucial and recurring process. In this paper we study information sharing as a strategy for improved decision making that can increase the profitability of the entire supply chain. We describe various different models for information sharing and illustrate the benefits of information sharing …

Improving Workflovf In Home Healthcare Industry: A Case Study, Mohan Rao, Norma Teran, Michael Savard

Journal of International Information Management

Home healthcare industry is facing increasing pressure to change business processes and manage information flow electronically. With the help of a case example, this paper describes how a webbased system could improve the workflow communication problems in home healthcare companies. Every department of the case company has its own software to assist in everyday operations but is unable to communicate with one another electronically. All documents necessary in the coordination of care have to move physically between departments. The proposed solution is a web-based electronic form management system that would improve regulatory compliance and operating efficiency.

Customer Relationship Management (Crm): A Comparative Study Between U.S.A. And Spain, Jesus Garcia De Madariaga

Journal of International Information Management

This paper surveys the marketing executives of the top companies in Spain with more than 100 million euros on net sales and reports the status of Customer Relationship Management (CRM) solutions in their companies. The results are compared with the U.S.A. status reported by a previous study developed by InformationWeek Research in 2000 with a sample based on Fortune 500. One hundred and thirty-six companies participated in this study. The data provides insights into the strengths and weaknesses of the CRM in Spain in comparison with USA. Some viable actions are recommended to improve the usage of CRM and to …

Building Data Warehouses Using The Enterprise Modeling Framework, Joseph O. Chan

Journal of International Information Management

Tlds paper proposes an enterprise modeling framework for the deployment of data warehouses. The framework provides the information roadmap coordinating source data and different data warehouses across the business enterprise. The paper introduces a solution to address data warehousing issues at the enterprise level while avoiding the pitfalls of creating enterprise data warehouses and universal data marts. It further proposes a change of paradigm from point solutions focus to a methodology driven by enterprise requirements to meet the challenges of the new economy. The proposed framework emphasizes the separation of the conceptual construct from the physical and operational constructs of …

Web-Services - The Next Evolutionary Stage Of E-Business, Santosh S. Venkatraman

Journal of International Information Management

Web-Services are a set of new technologies that promise to take "service-oriented" distributed computing to a whole new level, and eventually take e-business to the next evolutionary stage. Web-Services, in a nutshell, let organizations bridge communication gaps among their information systems, and build new software applications by "stitching" together existing ones. It is capable of integrating applications written in different programming languages, developed by different vendors, and running on different servers with dissimilar operating systems. Web- Services would enable companies to seamlessly connect their information systems and business processes with those of their partners and customers - thus ushering in …

A Study Of The Relationship Between Internet Diffusion And Culture, Ravi Nath, N.R. Vasudeva Murthy

Journal of International Information Management

The unevenness in the diffusion rates of the Internet across nations is commonly referred to as the "digital divide." Technological, economic and political factors are often mentioned as the primary contributing factors to this digital gap. However, there is sufficient evidence in support of the proposition that a nation's culture also plays a role in how citizens adopt and use technology innovations. This paper examines the relationship between the cultural dimensions proposed by Hofstede and the Internet adoption rate of nations. Data from sixty-two countries are used to establish a regression model and the empirical results show that cultural traits …

The Ecology Of Interorganizational Information Sharing, Jane Fedorowicz, Janis L. Gogan, Amy W. Ray

Journal of International Information Management

Increasingly, companies use interorganizational information systems to support business process partnerships, such as automatic replenishment systems and other supply chain initiatives, invoicing and payments, and insurance claims processing. Inter-firm networking in turn can increase the visibility of information generated and used by business partners. These business partners may experience intended and unintended impacts from the changes in the partnering relationship, in effect altering the ecology of the organization. Yet IT researchers rarely study an organization's ecology, focusing instead on impacts upon internal processes. Our goal in this paper is to propose a definition of interorganizational information ecology, to provide IT …

Fee-Based Online Services: Exploring Consumers' Willingness To Pay, L. Richard Ye, Yue Jeff Zhang, Dat-Dao Nguyen, James Chiu

Journal of International Information Management

Many online service businesses are beginning to charge fees for services that they used to provide for free. It is unclear whether consumers are ready to embrace this practice. This study explores consumer attitudes toward fee-based online services. The results of the study indicate that consumers' willingness to pay for online services is likely to be influenced by their perceived value of convenience these services provide, and by the extent to which they utilize these services. While consumers appear more willing to pay for services that are qualitatively better than free services, there is also indication that the belief remains …

Development Of An It Balanced Scorecard, Theophilus B. A. Addo, Chee W. Chow, Kamal M. Haddad

Journal of International Information Management

There is a generally acknowledged dearth of metrics for effectively measuring organizational performance. This is particularly true of the IT function, whose contribution to a firm's "bottom line" has been frequently called to question. This paper describes the development of a performance measurement tool called the Balanced Scorecard, which can be used to assess IT performance within the cordetU of overall corporate strategy and financial performance. Data for the scorecard was obtained via a sur^'ey of senior IT executives in various organizations. The paper concludes with a set of guidelines for successfully implementing an IT Balanced Scorecard, as well as …

An Investigation Of Internet Auction Markets: Evidence From Ebay, Kevin Bracker

Journal of International Information Management

The purpose of this paper was to examine a market with different characteristics than a typical "financial" market using high frequency continuous transactions data. The market selected for this purpose was an Internet auction market for collectibles, specifically Ty Glory Bears™ sold on the eBay, Inc. web site. This market was chosen for its relatively high activity and homogeneity. The results indicated evidence of signaling related to seller's reputation and product information, seasonality based on day-of-the-week, and limited market depth.