Business Commons^™

Assessment System Based On Fuzzy Scoring In European Foundation For Quality Management (Efqm) Business Excellence Model, J Dodangeh

Javad Dodangeh

There are a few popular business excellence models that provide standard criteria against which an organization can measure its performances. European Foundation for Quality Management (EFQM) is the most popular one. The organizational self-assessment process is an admissible system in the area of Total Quality Management (TQM). Most specialists concur to the description of self-assessment that is presented by the European Foundation for Quality Management (EFQM). However, the current selfassessment methods in EFQM model have some drawbacks and problems which are scoring in these methods influenced by experts’ judgment and thus, are subjective. Furthermore, these methods cannot consider the empirical …

Risks And Opportunities For The Construction Industry, Knowledge@Smu

Knowledge@SMU

Foreign labour cut-backs and exposure to global competition can only mean one thing for building and construction companies in Singapore: Get productive or get out. But what can companies do to stay on top of the game, or perhaps even just afloat? A panel at the SMU-BCA Advanced Management Programme for Leaders of the Building and Construction Industry offered some thoughts on the risks and challenges ahead.

To Succeed In Life And Business, Adapt And Fail Productively, Knowledge@Smu

Knowledge@SMU

There is no success without risk-taking, and most people will accept that risk-taking requires a tolerance for failure. Yet, how realistic is it to expect success in a world so bent on punishing failure? Why should people expect high returns in politics, economics and society when they continue to reward risk-averse politicians and leaders? Tim Harford, author of popular non-fiction books like Adapt and The Undercover Economist, explored this dichotomy at an SMU talk.

Exploring The Effectiveness Of Environmentally Sustainable Practices In Municipal Government: A Case Study Of The City Of Knoxville’S Department Of Parks And Recreation, Anthony Michael Brown

Masters Theses

Sustainability practices produce programs and services that meet current needs while preserving the environment and natural resources for the future. City parks and recreation departments are facing budget shortfalls and increasing expectations from customers. Governments are now embracing sustainability practices to create financial savings while also fostering relations with customers.

The purpose of this single case study was twofold: (1) to examine the effectiveness of one city department’s strategies in outsourcing its environmental sustainability program through a performance contract with Ameresco; and (2) to examine the perceptions of key department employees about the effectiveness of the sustainability initiative. A …

Using Lean To Teach The Technical Services Value Stream: An Online Continuing Education Course, Tamera Hanken

Library Faculty Presentations

Lean Principles:

• Identify steps in the process that add customer defined value

• Identify waste in transportation, wait, overproduction, defect, inventory, motion, or extra processing

• Eliminate the steps in the process that don’t add value or are unnecessary

• Make sure the steps flow in an efficient sequence

• Establish pull, i.e., make sure the steps in the sequence don’t create bottlenecks

• Continue to improve the process

A Transformational Change Program In It - The Case Of A Global Consumer Products Company, Barbara M. Tarasovich, Bridget Lyons

WCBT Faculty Publications

This paper presents a framework for development of a transformational change management program (Flamholtz and Randle, 2008) in an information technology (IT) organization of a global Fortune 200 consumer products company. The goal of the transformation was to build leading edge global IT service offerings, to internal and ultimately external customers. the program played a pivotal role in the company's "Path to Growth" Strategy. This strategy included very specific targets for sales, margins and earnings growth over a five year period. The case illustrates how a well conceived change program, integrated with an organization's overall strategic plan, is a competitive …

Evaluating And Implementing Web Scale Discovery Services: Part Two, Jason Vaughan, Tamera Hanken

Library Faculty Presentations

Part Four: Quick Tour of the Current Marketplace:

• "The Big 5"
• Similarities and differences

Part Five: It's Not All Sliced Bread:

• Shortcomings of web scale discovery

Part Six: Implementation (pre launch steps):

• Selecting and preparing implementation staff
• Preparing and communicating process/decisions with all staff
• Working with the vendor (roles, expectations, timeline)
• Workflow changes and implications (technical services)

Part Seven: Specific implementation tasks, issues, and considerations:

• Record loading and mapping (catalog content)
• Harvesting and mapping digital/local content
• Working with central index data (internal & external content)
• Web integration and customization
• Assessment and continuous improvement

Overview Of The Evolution Of China's Central Bank And Monetary Policy: Correlation To The European Union, Alida S. Skold

Alida S. Skold

As an innovator in the financial system, China was the first to use paper currency. Eventually the form of currency was held responsible for devastating inflation and was abandoned during the Ming Dynasty. Going forward in time, uprisings and discontent have emphasized the importance of controlling inflation. The central bank is pivotal in issuing monetary policy to control inflation and to maintain financial stability as the government transforms itself from a planned economy to a mixed market economy. The transforming economy is moving toward a free market system through series of economic reforms. The correlation between China’s structure and the …

Interorganizational Knowledge Transfer Through Corporate Venture Investment, Taewan Kim

College of Business: Dissertations, Theses, and Student Research

A single research question motivated this dissertation: How does corporate venture capital investment by a parent firm affect knowledge transfer from the start-up? In answering this question I employed two theoretical foundations. First, drawing on the concept of distant search, I argue that search for external knowledge through CVC investment provides a parent firm with an opportunity to source external knowledge from the start-up. Second, building upon literature on knowledge transfer, I suggest that types of CVC structure facilitate external knowledge transferred from the start-up to a parent firm. Finally, I posit that knowledge attribute of the parent firm improves …

Evaluating And Implementing Web Scale Discovery Services: Part One, Jason Vaughan, Tamera Hanken

Library Faculty Presentations

Preface: Before Web Scale Discovery

• A very brief overview

Part 1: What is Web Scale Discovery

• Content
• Technology

Part 2: Why is Web Scale Discovery important?

• What’s the need?
• How is it different from earlier attempts at broad discovery?

Part 3: A Framework for Evaluating Web Scale Discovery Services

• What we did at UNLV
• Other options

The Impact Of Ehr On Professional Competence In Hrm: Implications For The Development Of Hr Professionals, Bradford S. Bell, Sae-Won Lee, Sarah K. Yeung

Bradford S Bell

[Excerpt] Information technology has been cited as a critical driver of HR’s transition from a focus on administrative tasks to a focus on serving as a strategic business partner. This strategic role not only adds a valuable dimension to the HR function but also changes the competencies that define the success of HR professionals. Interviews were conducted with HR representatives from 19 firms to examine the linkage between electronic human resources (eHR) and the reshaping of professional competence in HRM. Based on the findings, we draw implications for the development of HR competencies and identify learning strategies that HR professionals …

Slippage In The System: The Effects Of Errors In Transactive Memory Behavior On Team Performance, Matthew Pearsall, Aleksander Ellis, Bradford Bell

Bradford S Bell

[Excerpt] Although researchers have consistently shown that the implicit coordination provided by transactive memory positively affects team performance, the benefits of transactive memory systems depend heavily on team members’ ability to accurately identify the expertise of their teammates and communicate expertise-specific information with one another. This introduces the opportunity for errors to enter the system, as the expertise of individual team members may be misunderstood or misrepresented, leading to the reliance on information from the wrong source or the loss of information through incorrect assignment. As Hollingshead notes, “information may be transferred or explicitly delegated to the ‘wrong’ individual in …

Work Teams, Bradford S. Bell, Steve W. J. Kozlowski

Bradford S Bell

[Excerpt] Teams serve as the basic building blocks of modern organizations and represent a critical means by which work is accomplished in today's world. Therefore, significant research during the past few decades has been focused on understanding work team effectiveness. This entry looks at the history of this research and what it says about team types, team composition, team development, team processes, and team effectiveness.

Meta-Analysis Of The Impact Of Positive Psychological Capital On Employee Attitudes, Behaviors, And Performance, James B. Avey, Rebecca J. Reichard, Fred Luthans, Ketan H. Mhatre

Department of Management: Faculty Publications

The positive core construct of psychological capital (or simply PsyCap), consisting of the psychological resources of hope, efficacy, resilience, and optimism, has recently been demonstrated to be open to human resource development (HRD) and performance management. The research stream on PsyCap has now grown to the point that a quantitative summary analysis of its impact on employee attitudes, behaviors, and especially performance is needed. The present meta-analysis included 51 independent samples (representing a total of N = 12,567 employees) that met the inclusion criteria. The results indicated the expected significant positive relationships between PsyCap and desirable employee attitudes (job satisfaction, …

Psychological Capital And Employee Performance: A Latent Growth Modeling Approach, Suzanne J. Peterson, Fred Luthans, Bruce J. Avolio, Fred Walumbwa, Zhen Zhang

Department of Management: Faculty Publications

The positive core construct of psychological capital (consisting of efficacy, hope, optimism, and resilience) has been conceptually and empirically demonstrated to be related to employee performance. However, much of this work has relied on cross-sectional designs to examine these relationships. This study utilizes longitudinal data from a large financial service organization (N = 179 financial advisory-type employees) to examine withinindividual change in psychological capital over time and if this change relates to their change in performance. Latent growth modeling analyses revealed statistically significant within-individual change in psychological capital over time, and that this change in psychological capital was related to …

Strategic Planning For A Multi-Organization Nonprofit Entity: A Case Study Of The Connecticut Boys & Girls Clubs’ 2007-2008 Strategic Planning Process, Jill Terrell-Ouazzani

Capstone Collection

The purpose of this case study analysis is to explore the development of Connecticut Boys & Girls Clubs’ Three Year Strategic Plan in order to discover the strengths as well as the areas to improve for future statewide strategic planning initiatives. Through a series of interviews, an online survey and thorough document reviews, I examined the process CT Boys & Girls Clubs used in 2007-2008 to develop a statewide, multi-organization strategic plan. To provide context, I also conducted a thorough literature review focused on strategy, strategic planning and collaboration management. The findings and analysis reveal that the Strategic Planning Taskforce …

"Now My Eyes Have Seen You": A Comparative Study Of Secret Sunshine And The Book Of Job, Teng-Kuan Ng

Research Collection College of Integrative Studies

This essay engages in a comparative study of Lee Chang-Dong's Secret Sunshine (2007) in light of the biblical book of Job, focusing on issues of grief, recovery, and theodicy. Drawing from perspectives in philosophical, mystical, and pastoral theology, three allegorical interpretations of the film's title are suggested. The eponymous “secret sunshine” adumbrates, first, the female protagonist Shin-Ae's hidden journey toward her true self, a self in which the theological virtues of faith and love are mystically internalized. Second, it intimates the quiet, unobtrusive presence of an emphatic Immanuel in the figure of Jong-Chan, the film's male protagonist. Finally, through a …

Preventing Workplace Injuries Commonly Sustained By Hotel Guestroom Attendants, Jennifer Daros

UNLV Theses, Dissertations, Professional Papers, and Capstones

Introduction:

Hotels are generally organized into various departments. These provide specialized services to guests. Almost every hotel in the world has (in one form or another) a housekeeping department. Guestroom attendants (GRAs) are a primary component of any housekeeping department. GRAs (also known as maids, housekeepers, or room/suite service attendants) are employed by hotels to clean guestrooms, change bed linens, restock supplies, and provide turn down services when requested (see Appendix A). Those employed as GRAs frequently suffer injuries at work that can be costly to employers. This paper reviews some of the more common causes of GRA workplace injuries …

Hotel Front Office Training: Turning Expense Into Investment, Thomas Sanders

UNLV Theses, Dissertations, Professional Papers, and Capstones

The process of employee training is typically looked upon as an expense, but perhaps a more insightful view would be to consider employee training an investment. This becomes possible when employees are taught to execute service-marketing principles during customer interactions. Well-executed interactions then lead to satisfied guests, repeat purchases, and company profitability. The purpose of this paper is to develop a customer focused training guideline integrating service-marketing concepts into the front office employee training process. A literature review was conducted to identify service marketing concepts and best training practices that can be applied to the hotel employee workplace. This information …

The Modern Brand: A Guide To The Intigration Of Csr Practices Into Hotel Branding, Matthew Warren

UNLV Theses, Dissertations, Professional Papers, and Capstones

Introduction:

There are certain components of the hospitality industry that make it unique in comparison to other industries. One of those components is the perishability that is associated with the hotel product. When it comes to hotel rooms, if a room is left empty then there is instantly lost profit for that property with no way of recovering it. In order to make maximum profit all rooms must be filled each night, this makes the task of attracting customers of the upmost importance within the industry. One of the primary ways in which hospitality companies have strived to attract customers …

Hospitality Loyalty Program Effectiveness Evaluation Rubric, Nazia Charania

UNLV Theses, Dissertations, Professional Papers, and Capstones

This paper examines the various loyalty program strategies and design elements utilized within the hospitality industry and evaluates the implications of the various strategies on establishing and fostering loyalty among consumers within a hyper competitive industry. In order to maintain competitive parity, many programs have constantly lowered reward thresholds and increased program offerings, making such programs very costly and with little direct evaluation in their ability to stimulate true loyalty. In a society bombarded by loyalty programs in almost all industries, consumers are becoming very savvy in comparing their personal rewards to the effort and inconveniences incurred by enrolling. The …

La Qualificazione Del C.D. "Titolo Sportivo" Nel Trasferimento D'Azienda Nell'ambito Di Procedure Concorsuali, Claudio Sottoriva

Claudio Sottoriva

Il titolo sportivo è il riconoscimento da parte della FIGC (uno dei compiti di questo organo è quella di organizzare i campionati) delle condizioni tecniche sportive della possibilità di partecipare ad un determinato campionato. Tralasciando i problemi che riguardano le formazioni professionistiche mi soffermerei su quello che è stato specificato dalla giurisprudenza sopratutto nella sentenza del Tar Lazio Sez. ter del 22 settembre 2004, n. 9668 (Napoli/FIGC) in tema di definizione del titolo sportivo. Prima di tutto come si può definire il titolo sportivo: “ il titolo sportivo è una qualità inerente alla posizione di status che questi riveste nei …

Strategic Leadership And Innovation In High Technology Firms, Terri Scandura

Terri A. Scandura

Did you ever wonder what the organizations that produce some of the high tech gadgets we marvel at such as the IPhone and the Blu-ray player are like? How do their leaders create and maintain a spirit of innovation that produces these hit products? High technology firms face unique challenges because of the fast paced and ever-changing landscape of their industry. Intellectual capital and innovation have become the key sources of competitive advantage in a wide range of industries and many have argued that the key to the future competitiveness of organizations in the U.S and abroad is the ability …

Designing Fuzzy Multi Criteria Decision Making Model For Best Selection Of Areas For Improvement In Efqm, J Dodangeh

Javad Dodangeh

In a growingly competitive business environment, numerous organizations adopt the total quality management (TQM) approach, to struggle for business excellence. To monitor the progress towards business excellence, thousands of organizations across the world use self-assessment on a regular basis. There are a few popular business excellence models, that provide standard criteria against which an organization can measure its performances. European Foundation for Quality Management (EFQM) is the most popular ones. The EFQM Excellence Model was introduced at the beginning of 1992, as the framework for assessing organizations for the European Quality Award. It is now the most widely used organizational …

Team Learning, Development, And Adaptation, Steve W. J. Kozlowski, Bradford S. Bell

Bradford S Bell

[Excerpt] Our purpose is to explore conceptually these themes centered on team learning, development, and adaptation. We note at the onset that this chapter is not a comprehensive review of the literature. Indeed, solid conceptual and empirical work on these themes are sparse relative to the vast amount of work on team effectiveness more generally, and therefore a thematic set of topics that are ripe for conceptual development and integration. We draw on an ongoing stream of theory development and research in these areas to integrate and sculpt a distinct perspective on team learning, development, and adaptation.

Toward A Theory Of Learner-Centered Training Design: An Integrative Framework Of Active Learning, Bradford S. Bell, Steve W. J. Kozlowski

Bradford S Bell

[Excerpt] The goal of this chapter, therefore, is to develop an integrative conceptual framework of active learning, and we do this by focusing on three primary issues. First, we define the active learning approach and contrast it to more traditional, passive instructional approaches. We argue that the active learning approach can be distinguished from not only more passive approaches to instruction but also other forms of experiential learning based on its use of formal training components to systematically influence trainees' cognitive, motivational, and emotion self-regulatory processes. Second, we examine how specific training components can be used to influence each of …

Cio Reporting Structure, Strategic Positioning, And Firm Performance, Rajiv D Banker, Nan Hu, Paul A Pavlou, Jerry Luftman

Research Collection School Of Computing and Information Systems

Almost 30 years after the introduction of the CIO position, the ideal CIO reporting structure (whether the CIO should report to the CEO or the CFO) is yet to be identified. There is an intuitive assumption among some proponents of IT that the CIO should always report to the CEO to promote the importance of IT and the CIO's clout in the firm, while some adversaries of IT call for a CIO—CFO reporting structure to keep a tab on IT spending. However, we challenge these two ad hoc prescriptions by arguing that neither CIO reporting structure is necessarily optimal, and …

Learning From The Enemy: Identity, Conflict, And Inter-Organizational Learning, Patricia Anne Macdonald

Electronic Thesis and Dissertation Repository

Conflict provides an opportunity to learn. However, conflict also activates identity and dysfunctional learning processes that protect identity. Neither the learning nor the identity literatures provide an explanation for how some organizations overcome that challenge; and relatively little research has considered the connection between identity, conflict and organizational learning.

This thesis attempts to fill this gap through a qualitative research study that examines the relationships between identity, conflict, and organizational learning, using a comprehensive practice based model of inter-organizational learning.

The specific research questions guiding this study are: What is the role of identity in organizational learning between organizations in …

Advances In Technology-Based Training, Bradford Bell, Steve Kozlowski

Bradford S Bell

[Excerpt] There is a growing utilization of technology-based training in the workplace. The 2005 State of the Industry Report published by the American Society for Training and Development (ASTD) revealed that in the average organization, technology-based training accounted for 28.1 percent of all training hours in 2004 (Sugrue and Rivera, 2005). The report also revealed that the utilization of technology-based training has almost doubled since 2002 and is projected to further increase to 32.5 percent in 2005. In this chapter, we examine this trend and explore recent advances in technology-based training. We begin by discussing the environmental factors pushing companies …

Disentangling Achievement Orientation And Goal Setting: Effects On Self-Regulatory Processes, Steve Kozlowski, Bradford Bell

Bradford S Bell

The Heckhausen and Kuhl (1985) goal typology provided the conceptual foundation for this research, which examined the independent and integrated effects of achievement orientation and goal setting approaches on trainees’ self-regulatory activity. Using a complex computer-based simulation, the authors examined the effects of three training design factors cutting across these two theoretical domains – goal frame, goal content, and goal proximity – on the nature, focus, and quality of the self-regulatory activities of 524 trainees. Results revealed that all three factors had a significant influence on self-regulation, with goal content exhibiting the greatest influence. In line with expectations, congruent learning …