Business Commons^™

Selection For Service And Sales Jobs, John P. Hausknecht, Angela M. Langevin

John Hausknecht

[Excerpt] This chapter provides a review of selection research for service and sales occupations and is organized into three major sections. First, we describe the nature of service and sales work and define the competencies that underlie success in these jobs. Second, we summarize past research concerning the methods that have been used to select service and sales employees with attention to issues of validity, applicant reactions, and adverse impact. Finally, we discuss the implications of this body of work for practice and future research, highlighting several important but often overlooked issues concerning selection system design for this critical segment …

Ilr Impact Brief - Deconstructing Absenteeism: Satisfaction, Commitment, And Unemployment, John Hausknecht, Nathan J. Hiller, Robert J. Vance

John Hausknecht

[Excerpt] Group attitudes about satisfaction and commitment are negatively associated with absenteeism and interact in predicting absenteeism at the unit level. The effects are particularly strong in areas where jobs are plentiful but fade away where jobs are scarce. In other words, higher levels of absenteeism in a work group are associated with lower levels of job satisfaction and organizational commitment in labor markets with low unemployment, and vice versa. Organizational commitment is the crucial factor: absenteeism is higher in work units with low levels of commitment regardless of the level of satisfaction. Group norms about absenteeism and other contextual …

Retesting In Selection: A Meta-Analysis Of Practice Effects For Tests Of Cognitive Ability, John P. Hausknecht, Jane A. Halpert, Nicole T. Di Paolo, Meghan O. Moriarty Gerrard

John Hausknecht

Previous studies indicate that as many as 25-50% of applicants in organizational and educational settings are retested with measures of cognitive ability. Researchers have shown that practice effects are found across measurement occasions such that scores improve when these applicants retest. This study uses meta-analysis to summarize the results of 50 studies of practice effects for tests of cognitive ability. Results from 107 samples and 134,436 participants revealed an adjusted overall effect size of .26. Moderator analyses indicated that effects were larger when practice was accompanied by test coaching, and when identical forms were used. Additional research is needed to …

Campaspe And Murray Shires Infrastructure Gap Analysis Report, Nadine E. White, Jeremy Buultjens, Rose Wright, Meredith Lawrence

Nadine E White

No abstract provided.

I Piani Di Compensi Basati Su Strumenti Finanziari: Profili Giuridici, Informativa Esterna, Problematiche Di Rappresentazione In Bilancio E Attività Di Vigilanza E Di Revisione Legale Dei Conti, Claudio Sottoriva, Andrea Cerri

Claudio Sottoriva

Il contributo ha per oggetto l'analisi delle problematiche relative alla rilevazione contabile e alla rappresentazione in bilancio dei piani di compensi basati su strumenti finanziari rappresentati tipicamente dagli stock options plans utilizzati soprattutto nell'ambito di società aventi titoli negoziati in mercati regolamentati. Dopo aver analizzato le principali modalità con le quali è possibile attuare un piano di compensi basato su strumenti finanziari, si presenta l'attuale articolazione della disciplina dell'informazione al mercato nell'ambito delle società aventi titoli negoziati in mercati regolamentati (normativa Consob) e vengono poi trattate le problematiche di natura contabile sottostanti distinguendo tra soggetti IAS adopter e soggetti non …

Changing Business Practices In A World Of Emerging Economic Giants, Knowledge@Smu

Knowledge@SMU

It can sometimes seem as if there is an overemphasis on Asia's two economic powerhouses. But while few people would dispute these manufacturing capitals' knack for delivering good value for money, very little attention has been given to the countries' capacity to innovate and market. Today, blueprints and concepts are often seen as domain of those 'advanced economies', whilst 'emerging economies' are habitually discounted as engines of production. Such notions are quickly being displaced as businesses and consumers of China and India exert their influence on the rest of the world.

Exploiting Metaheuristics To Strategize On Performance-Based Logistics Contracts For Mro Services, Arnd Schirrmann, Elaine Wong, Zhichao Zheng

Research Collection Lee Kong Chian School Of Business

An inherent challenge of using Performance-Based Logistics (PBL) contracts for aircraftmaintenance, repair and overhaul (MRO) services is pricing. As with traditional bricks andmortar services, under-priced contracts cannot cover costs, while overpriced contracts loseout to competition. Furthermore MRO services have an additional element of uncertainty.Performance uncertainties arise due to the inability to accurately forecast demand of spareparts, while cost uncertainties are a result of globally distributed operations subjected tofluctuating economic conditions. Previous work to solve this contracting problem adoptedthe principal-agent model, obtaining an optimal solution from the perspective of both riskaverseparties (i.e., a price-sensitive customer and a profit-driven service provider). Thiswork …

Organizational Democracy And Organization Structure Link: Role Of Strategic Leadership & Environmental Uncertainly, Naveed Yazdani

Business Review

This theoretical paper focuses on the issue of implementing democratic principles in modern day organizations facing turbulent and changing environments around them. The paper captures the notion of participatory style of management through the construct; organizational democracy. It traces the origin of this construct from theories and philosophies of political democracy. The paper also briefly describes the notion of economic democracy and why it failed to succeed in the face of partial success of political democracy. The underlying question which the paper raises is the role of organization structure and strategic leadership style in the successful implementation of democratic principles …

The Upstart's Assault, Marco Bertini, Nirmalya Kumar

Research Collection Lee Kong Chian School Of Business

The article presents a fictional case study that focuses on how to manage competition in the telecommunication services industry. The issue is that one company could lose customers and market share because another company is offering free broadband. Georg Tacke, co-chief executive officer of Simon-Kucher & Partners company, and Anne Gro Gulla, a branding director at Telenor Group company, offer their views on how to respond to a competitive attack without causing a price war.

The 'New Responsibility Paradigm': Implications For Strategic Competitiveness, Art Stewart

Art Stewart

No abstract provided.

La Riforma Del Controllo Contabile Delle Societa’ In Italia: “Schede Di Lettura” Del Decreto Legislativo 39/2010 In Tema Di Svolgimento Della Revisione Legale Dei Conti, Claudio Sottoriva

Claudio Sottoriva

Il contributo offre una prima lettura delle novità apportate dal Decreto Legislativo n. 39/2010 attuativo della Direttiva 2006/43/CE, relativa alle revisioni legali dei conti annuali e dei conti consolidati. La disciplina dello svolgimento della attività di revisione legale dei conti trova quindi ora riferimenti normativi nelle norme del Codice Civile e in alcune norme speciali (principalmente nel T.U.F.) nonché per quanto non diversamente disciplinato nel Decreto 39/2010. La disciplina è destinata a trovare completamento con l'emanazione di specifici regolamenti attuativi del Decreto da parte del Ministero dell'Economia e delle finanze nonché da altre Autorità (Consob, Banca d'Italia, etc.). L'analisi consente …

Assessing The Alignment Of Information Security With Strategic Business, And Strategic Information System Planning: A Department Of Defense Perspective, John H. Scanlan Iv

Theses and Dissertations

This research extends the Strategic Information Systems Plan (SISP) and Strategic Business Plan (SBP) alignment model construct by adding the Information Security Plan (ISP) as an additional component considered essential to the success of network centric organizations. Six hypotheses were considered to measure the two-way alignment among three components of the proposed model. The research was adapted for a public sector organization and analyzed using the Kruskal-Wallis non-parametric test. A vertical, cross-sectional sample from the United States Marine Corps, a Department of Defense organization, was surveyed (n = 149). Results indicate a strong two-way alignment exists between SISP - SBP …

Csmysore Newsletter, Cs. Sunil Kumar B.G., Csmysore E-Group

Sunil B.G. & Associates

This Contains the latest updates on various topics relating to corporate professionals and also contains useful articles

Creating And Appropriating Value In Alliance Portfolios Through Portfolio Composition And Structure, Joseph P. O'Connor Jr.

Joseph P. O'Connor Jr.

This paper advances theory on firm alliance portfolio value creation and appropriation by examining alliance portfolio composition and structure decisions. Using organizational learning, social capital and transaction cost economics theories, this research explores firm alliance portfolio value maximization while pursuing exploratory and exploitative business strategies. This paper formulates a dynamic approach to alliance portfolio management theory through its alliance portfolio composition and structure propositions that identify desirable new member attributes and preferred alliance network configurations.

Organic Restaurant Business Plan, Jesse Adam Godsey

Agribusiness

This study was undertaken to determine if it is feasible to open an organic restaurant in San Luis Obispo, CA.

All collected data went into the development of a bare bones business plan for the organic restaurant. The report utilizes two techniques for analysis of this data. A strategic analysis was used to determine if the restaurant could be a legitimate competitor among the many local restaurants of San Luis Obispo. Strengths, weaknesses, opportunities, and threats were outlined, given weights according to their impact, and used to develop a SWOT matrix. Strategic goals were set after reviewing the matrix and …

Consultancy Designer Involvement In New Product Development: Mapping A Novel Design Leadership Process, Fiona Maciver, Aidan O'Driscoll

Conference papers

The role of design and designers in new product development (NPD) has always been problematic and complex in its approach and in the extent of its involvement (Leenders et al., 2007; Murray and O’Driscoll, 1996; Veryzer and Borja de Mozota, 2005). As the industrial design profession seeks to confront the challenges of a recessionary environment, both the designer led ‘intuitive’ approach to NPD, and the marketer led ‘systematic’ approach become outmoded (Cross, 2001; Martin, 2007). There is shortcoming, even ambivalence, in the NPD and design management literature as to how design is involved in NPD (Cooper et al., 2003; Olson …

East Side Story: Lessons From Japan's Business Leaders, Knowledge@Smu

Knowledge@SMU

Japan's phenomenal post-war transformation into a high-tech nation of vending machines, electric toilets and 24-hour convenience stores, has been the envy of most developed nations. Where, in the past, the country would look towards America, with the import of Western goods, services and business philosophy, Japan has recently taken a turn towards that of self-discovery. In the book, Rediscovering Japanese Business Leadership, author Yozo Hasegawa examines how some of Japan's leading brands, like Nintendo, Uniqlo and Canon, have weathered, quite stealthily, the recent global financial meltdown, and he makes a case for why more Japanese companies are returning to home-grown …

The Impact Of Positivity And Transparency On Trust In Leaders And Their Perceived Effectiveness, Steven M. Norman, Bruce Avolio, Fred Luthans

Department of Management: Faculty Publications

A critical challenge facing today’s organizational leaders is gaining their followers’ trust and having them view leaders as effective in addressing turmoil and change. Using a downsizing scenario as the context, this field experiment examined how a leader’s positivity and transparency impacted followers’ perceived trust, defined in terms of willingness to be vulnerable, and effectiveness of their leader. To test the hypotheses, 304 participants were randomly assigned to one of the four conditions of high (low) leader positivity × high (low) leader transparency. Results of our mixed methods study indicated both the leader’s level of positivity and transparency impacted followers’ …

Do Shareholders Or Stakeholders Appropriate The Rents From Corporate Diversification? The Influence Of Ownership Structure, Parthiban David, Jonathan P. O'Brien, Toru Yoshikawa, Andrew Delios

Research Collection Lee Kong Chian School Of Business

Prior work on the performance consequences of corporate diversification has treated all powerful owners as seeking the same benefits from diversification (i.e, higher profit rather than growth) and therefore limiting value appropriation by other stakeholders such as employees and managers. In contrast, we distinguish between domestic "relational" owners and foreign "transactional" owners in Japanese corporations. Although transactional owners do indeed prioritize profitability when diversifying, relational owners primarily seek growth rather than profits from diversification. Furthermore, relational owners also allow managers and employees to appropriate more of the rents arising from diversification than do transactional owners.

Entrepreneurial Experiments In Science Policy: Analyzing The Human Genome Project, Kenneth G. Huang, Fiona E. Murray

Research Collection Lee Kong Chian School Of Business

We re-conceptualize the role of science policy makers, envisioning and illustrating their move from being simple investors in scientific projects to entrepreneurs who create the conditions for entrepreneurial experiments and initiate them. We argue that reframing science policy around the notion of conducting entrepreneurial experiments – experiments that increase the diversity of technical, organizational and institutional arrangements in which scientific research is conducted – can provide policy makers with a wider repertoire of effective interventions. To illustrate the power of this approach, we analyze the Human Genome Project (HGP) as a set of successful, entrepreneurial experiments in organizational and institutional …

Growth And Survival Of International Joint Ventures: An External-Internal Legitimacy Perspective, Jane W. Lu, Dean Xu

Research Collection Lee Kong Chian School Of Business

The authors examine the growth and survival of international joint ventures (IJVs) from a legitimacy perspective. In a sample of 291 Sino-Japanese joint ventures in China, they found that Chinese parent age, Chinese parent size, and IJV industry relatedness to either parent had a positive effect on IJV growth and/or survival. However, IJV industry relatedness to both parents led to lower rates of IJV growth and survival. The findings highlight the importance for IJVs to obtain both external and internal legitimacy, as well as the difficulties IJVs face in acquiring internal legitimacy from both parents simultaneously.

Generational Perceptions Of Productive/Unproductive Information Received From Management Through Different Communication Channels, Eva Lynn Cowell

Doctoral Dissertations

This exploratory study identified generational preferences for receiving information from management through different communication channels and determined if age predicted productivity for productive and unproductive information received through different communication channels. This is the first study to empirically examine the relationship between age cohorts, communication channel preferences, information categories, and productivity. Sample participants worked as Extension agents at a major land-grant university. The four generations represented in the sample utilized multiple communication channels and were geographically dispersed throughout the state. The survey was administered electronically and completed by 204 (74%) of the eligible 275 employees in the organization. Independent Samples …

Developing Virtual Worlds: The Interplay Of Design, Communities And Rationality, F. Ted Tschang, Jordi Comas

Research Collection Lee Kong Chian School Of Business

This paper examines the evolution of virtual worlds from the developer's perspective. What are the motivations of developers? What are the specific challenges of the governance of user-generated content? User-created virtual worlds may be characterized according to their degree of design or emergence. On one end is the 'the designer as god' perspective and on the other is the unforeseeable and perpetually emergent 'user creativity.' Utilizing a theoretically derived sample of virtual worlds, we illustrate how governance is more complex as designers contend with three major issues. In general, across all three worlds, developers had to come to grips with …

Creative Industries Debate: Unfinished Business: Labour, Management, And The Creative Industries, Stefano Harney

Research Collection Lee Kong Chian School Of Business

In what follows I am going to argue that the rise of the creative industries has in general been understood too narrowly. This narrow understanding has had implications for the way that a politics of management and labour in the creative industries has been framed and contained, and it has held back an analysis of class struggle in the creative industries. To elaborate an understanding of labour in the creative industries I am going to revisit some insights related to the development of British cultural studies, and try to link these insights to what Stuart Hall calls the conditions of …

Emotion Management In Radical Change: A Preliminary Study Of Earthquake Power Restoration, Taieb Hafsi, Xu Liang, Wenjing Lin, Kangxiong Yu, Li Yan

Research Collection Lee Kong Chian School Of Business

This paper studies leaders’ emotion capacity as a strategic response to unexpected radical changes, forced by a social and natural crisis. We propose that empathy is a critical strategic management tool enhancing management effectiveness. We also provide insights of the dynamics between decision making process and emotion management.

Pathway To Organizational Ambidexterity: Why And How Firm Exploitation Promotes Its Future Exploration, Joseph O'Connor

Joseph P. O'Connor Jr.

This paper addresses the challenge that firms face in pursuing organizational ambidexterity because of the tendency for firm exploitation to crowd out firm exploration. Overcoming this challenge, this paper outlines why and how firm exploitation promotes its future exploration in the context of the firm’s product innovation process. March’s (1991) exploration-exploitation choice multitheoretical perspectives are employed to identify exploration and exploitation as distinct innovation learning processes that produce unique innovation outcomes: exploration creates product invention while exploitation generates product adoption and product innovation. This paper explains why firms choose to invest in either future exploration or future exploitation, and how …

Options Under Uncertainty: An Empirical Investigation Of Patterns Of Commitment In Display Technologies In The Flat Panel Tv Set Industry, Derek Lehmberg

Electronic Thesis and Dissertation Repository

This dissertation considers fundamental questions about real options reasoning and its application in the face of uncertainty: do firms behave as real options reasoning predicts, and are there performance benefits from its application? The concept of uncertainty is further developed by considering two primary types: technological uncertainty and market needs uncertainty. A qualitative industry level historical case study is performed on the flat panel TV industry, chosen because it exhibits high technological uncertainty and low market needs uncertainty. Real options logic predicts, in such an industry, that firms will develop and maintain technology options until uncertainty is resolved. Firm level …

Dynamic Capabilities, Absorptive Capacity And Knowledge Sharing: A Research Agenda Into Explicating The Antecedent Factors Conducive To Subsidiary Bargaining Power, Marty Reilly, Pamela Sharkey Scott

Conference Papers

This research explores the relationship between relative absorptive capacity – a firm‟s proficiency at acquiring, assimilating, transforming and ultimately exploiting knowledge – and subsidiary bargaining power. In building upon the existing dynamic capabilities framework it is advanced that absorptive capacity, as a mediator, serves not only as a valid dynamic capability but also as an enabling mechanism and a vehicle by which subsidiary bargaining power can be achieved. The antecedent factors conducive to building relative absorptive capacity are critically evaluated and built upon in a subsidiary specific context. The contribution of these new factors provides insight into the enabling constructs …

Drucker’S Centennial: Celebrating His Legacy And Dissecting His Relevance, Knowledge@Smu

Knowledge@SMU

Peter Drucker passed away in 2005. So far, despite the proliferation of management consultancy and education, there has yet been a bigger name than his. This is not surprising, for Drucker is the man who created this field. Today, the term which Drucker coined, the “knowledge worker”, remains more relevant than before. Robert Swaim, Drucker’s disciple and colleague, distils the guru’s key thoughts and ideas, identifies certain gaps into the book, The Strategic Drucker: Growth strategies and marketing insights from the works of Peter Drucker.

Family Control And Ownership Monitoring In Family-Controlled Firms In Japan, Toru Yoshikawa, Abdul A. Rasheed

Research Collection Lee Kong Chian School Of Business

This paper focuses on a type of firms that have been traditionally neglected in both family business and governance research, namely, family-controlled, publicly-listed firms. Although principal-agent conflicts may be less prevalent in such firms, family control can potentially give rise to principal-principal conflicts, leading to expropriation of the wealth of minority owners by family owners. Superior firm performance and the willingness to distribute the profits through dividend payments would suggest the absence of such expropriation. Based on a sample of 210 OTC firms in Japan, we examined the relationships between family control and dividend payouts and profitability. Our results indicate …