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Articles 31 - 36 of 36
Full-Text Articles in Business
Book Review 15 The Future Of Management By Bill Breen And Gary Hamel, William C. Mcpeck
Book Review 15 The Future Of Management By Bill Breen And Gary Hamel, William C. Mcpeck
William C. McPeck
This is my personal review of The Future of Management by Bill Breen and Gary Hamel, published by Harvard Business School Press in 2007.
Book Review 9 Talent On Demand: Managing Talent In An Age Of Uncertainty By Pater Cappelli, William C. Mcpeck
Book Review 9 Talent On Demand: Managing Talent In An Age Of Uncertainty By Pater Cappelli, William C. Mcpeck
William C. McPeck
This is my personal review of Talent on Demand: Managing Talent in an Age of Uncertainty by Pater Cappelli and published by Harvard Business School Press in 2008.
The Managerial Turn In Environmental Policy, Cary Coglianese
The Managerial Turn In Environmental Policy, Cary Coglianese
All Faculty Scholarship
No abstract provided.
Franchise, Margin And Locale: Constructing A Critical Management Studies Locale In Aotearoa/Nz, Craig Prichard, Janet G. Sayers, Ralph Bathurst
Franchise, Margin And Locale: Constructing A Critical Management Studies Locale In Aotearoa/Nz, Craig Prichard, Janet G. Sayers, Ralph Bathurst
Janet G Sayers
Most academic disciplines have their symbolic and material ‘homes’ in the metropolitan centres of the United States of America (USA) and the United Kingdom (UK). Consequently researchers working in Aotearoa/NZ face a choice as to the kinds of relations they develop with these metropolitan centres. We argue that researchers tend to adopt three particular modes of response: franchise, margin and locale. In this paper we illustrate each mode by reflecting on a joint research programme, Music and Organisation. We suggest researchers need to move beyond franchise and margin responses and develop methods of research that explore local issues using local …
Competencies: A New Sector, Tony Kiely, Monica Brophy
Competencies: A New Sector, Tony Kiely, Monica Brophy
Articles
Outlines the processes involved in the development of a competency based framework for use by middle managers of three-star Irish hotels within rooms division and the food and beverage department. Secondary research provides an overview of existing generic competency models. Competency models and frameworks have been applied and customised across a broad range of industry sectors. Seeks to address the need for an innovative and fresh approach to HRM within the Irish hotel sector. The primary research is conducted among three-star hotels nation wide, giving equal representation to all regions of Ireland. Job analysis techniques are used as the basis …
Measuring Hotel Service Quality: Tools For Gaining The Competitive Edge, Robert C. Ford, Susan A. Bach
Measuring Hotel Service Quality: Tools For Gaining The Competitive Edge, Robert C. Ford, Susan A. Bach
Hospitality Review
As the hotel industry grows more competitive, quality guest service becomes an increasingly important part of managers' responsibility measuring the quality of service delivery is facilitated when managers know what types of assessment methods are available to them. The authors present and discuss the following available measurement techniques and describe the situations where they best meet the needs of hotel managers: management observation, employee feedback programs, comment cards, mailed surveys, personal and telephone interviews, focus groups, and mystery shopping.