Business Commons^™

The Relationship Between The Functional Orientation Of Senior Managers And Service Quality In Ltl Motor Carriers, Patricia M. Poli, Carl A. Scheraga

Journal of Transportation Management

This study utilizes data envelopment analysis to examine the relationship between the functional heterogeneity of senior LTL motor carrier managers’ departmental positions and the relative efficiency of their companies in the production of quality customer service. Three measures from the Quest for Quality annual survey are utilized to measure customer satisfaction: on-time performance, value, and customer service. It is shown that data envelopment analysis can be used to assist LTL motor carriers in benchmarking the configuration of their managerial hierarchies against their peers in order to achieve the goal of customer satisfaction. The results of the present study confirm that …

Analyzing The Evolution Of Class I Ltl Motor Carriers: An Examination Of Expansion Into Warehousing, Joe B. Hanna, Arnold B. Maltz

Journal of Transportation Management

The current research uses Porter’s differentiation strategy framework to examine Class I LTL motor carrier service expansion habits over the last twenty years. The examination focuses on carriers bundling transportation and warehousing services together to help differentiate their service offerings from competitors. Results indicate that carriers are expanding service offerings to include warehousing services and are providing significant value-added services to customers. Continuous growth in warehouse service expansion was evident from passage of the Motor Carrier Act of 1980 to the mid-90’s.

An Evaluation Of Liner Strategies In The Context Of Contemporary Supply Chain Management Practices, Shashi Kumar

Journal of Transportation Management

Academic researchers published a sophisticated model of world class logistics in 1995 and recently updated it with a model of 21st century logistics. Although such practices are yet to be perfected in the real world, it provides a yardstick for measuring logistical excellence. An innovative world class firm will pursue sustainable competitive advantage through wellintegrated global supply chains. As liner operators are vital members of global supply chains, their contemporary strategies need particular scrutiny to identify elements of congruence or non-congruence. The paper discusses generic liner strategies and identifies the ideal strategy congruent with contemporary supply chain management practices.

Dotcoms: Evolution Or Revolution?, Rishikesha T Krishnan, D Sampath

IIMB Management Review

The young dotcom turks, consultants, venture capitalist academic experts, HR, and media professionals who debated on the dotcom phenomenon were Ravi Anshuman. Assistant Professor; Finance & Control, IIMB; Akhil Awasthi, Vice President, Baring Private Equity Partners; Jagadish N Bapat, Director HR, LG Soft India; Simon Bell, Principal, and Rahul Chadha, A T Kearney; Somnath Chowdhury, Editor; IT Space.com; Ajith Isaac, CEO, go4careers .com; Praveen Kanipakkam, President, Sharp Software; Nitin Karve, Partner in-Charge, KPMG, Bangalore; Arun Korati, Associate Vice President and Deepa Sankaran, Manager~ IL & FS Venture Corporation.; V S Sudhakar; CEO, FABMART; Dvvijendra Tripathi, business historian and former Professor …

2000 September, Office Of Communications & Marketing, Morehead State University.

Morehead State Press Release Archive, 1961 to the Present

Morehead State University press releases for September of 2000.

Ua12/2/1 College Heights Herald, Vol. 76, No. 4, Wku Student Affairs

WKU Administration Documents

WKU campus newspaper reporting campus, athletic and Bowling Green, Kentucky news.

• Moore, Brian. Turning It On – Melvin Wisham, Football
• Warren, Brandy. Professor Evaluation Website Goes National – Gideon Payne
• Lynch, Caroline. Teachers, Administrators Join Forces in New Faculty Senate
• O’Connor, Molly. Downing University Center Theatre to Have Theme Weeks
• Hall, Rex. Egypt Sinkhole Filled – Parking & Transportation Services
• Hall, Rex. Birthday Celebration Lands Student in Jail – Michael Pfeiffer, Marijuana
• Renovation Better Than New Arena – Diddle Arena
• Grady, Brian. Editorial Cartoon Student Health Insurance
• Burch, Barbara. Program Cuts Clarified – Curriculum
• Cobb, Ricky. Preacher Was Stereotyped – …

Ua12/2/1 College Heights Herald, Vol. 76, No. 3, Wku Student Affairs

WKU Administration Documents

WKU campus newspaper reporting campus, athletic and Bowling Green, Kentucky news.

• Lynch, Caroline. DOI Says Western Faultless – Kentucky. Department of Insurance, Collegiate Health Care, Student Health Services
• Kinnunen, Krystal. Faces: Concealed & Constant – Mexico
• Hall, Rex. Cars Towed from Sunken Egypt Parking Lot – Sinkholes
• Brown, Abbey. Two Teachers Receive Western’s Distinguished Professor Award – Melvin Borland, Leroy Metze
• Youngman, Sam. New TIP Puts University on the Map, Provides New Technology Resource – Topper InfoPortal, Internet, University Libraries
• Hall, Rex. Three Men Arrested Outside Garrett Conference Center
• Retention Goals Should Advance
• Grady, Brian. Editorial Cartoon Construction
• Cassie Martin, …

Sport And Sex, Richard C. Crepeau

On Sport and Society

The Orlando Predators, reigning champions of Arena Football for two years running, had a billboard promotion at the beginning of this season showing a close-up of the more than ample breasts of a local woman known as "Laurie." The billboard caption read, "Fake Right. Fake Left." Now I know people around the country are saying, "what do you expect in a state that is the home of a mammary-themed restaurant chain?" but in fact there were people locally who found this in bad taste.

Ua12/2/1 College Heights Herald, Vol. 76, No. 2, Wku Student Affairs

WKU Administration Documents

WKU campus newspaper reporting campus, athletic and Bowling Green, Kentucky news.

• Lynch, Caroline. Insurance Legality In Doubt – Collegiate Health Care, Student Health Services
• Loyal, Taylor. A Blessid Union of Souls Event – Concerts
• Youngman, Sam. New Programs to Keep Students Coming Back – Student Retention
• Brown, Abbey. Framework for Student Success to Shift Focus to Retaining Students
• Collegiate Health Care Should Keep Its Promises
• Grady, Brian. Editorial Cartoon Student Health Services
• Shepherd, Justin. The Never-Changing World of Pop Culture
• Howard Bailey Can Serve Staff Well As Regent
• Dawes, Jennifer. Five Selected for Recognition – Hall of Distinguished Alumni, John …

The Pga: Six Hours Of Riveting Golf With Tiger And Bob May, Richard C. Crepeau

On Sport and Society

At no time in my life could I possibly have imagined that I would sit and watch golf on television for nearly six hours and be able to retain my sanity. I still find it hard to believe that I did just that this past Sunday as the PGA Championship was played to its riveting conclusion.

Ua12/2/1 College Heights Herald, Vol. 76, No. 1, Wku Student Affairs

WKU Administration Documents

• WKU campus newspaper reporting campus, athletic and Bowling Green, Kentucky news.
• Karen, Mattias & Caroline Lynch. Health Clinic, Food Court Scrapped – Student Health Services, Dining Services
• Warren, Brandy. Donations Pour In Over Break – Jim Scott, Leon Page, Carroll Knicely
• Walsh, Erica. What’s the Rush? – Fraternities and Sororities
• Brown, Abbey. Fifteen Programs Cut After Review – Curriculum
• Voter Registration Available Online
• Senior Wins National Horsemanship Award – Corey Thomas
• WKYU-FM Wins National Awards
• Karen, Mattias. Senior Wins National Business Competition – Kevin Hughes, Phi Beta Lambda
• Good Sources Serve Western, College Heights Herald Well – Administrators
• Grady, Brian. …

Ua12/2/1 View Of The Hill, Wku Student Affairs

WKU Administration Documents

• Special magazine edition of the College Heights Herald:
• Ransdell, Gary. Welcome Letter
• Important Phone Numbers
• Campus Map
• Newcomer Information – Bowling Green, Kentucky
• Wilkins, Erin. With Peer Advising, Students Can Help Each Other
• Tran, Linh. It’s Okay If Freshmen Haven’t Decided on A Major Yet
• Harper, Molly. Four Years Offer Life Lesson
• Brewer, Jerry. Jerry’s Wisdom
• University Services
• Academic Calendar 2000-2001
• Greeks – Panhellenic Association, Interfraternity Council, Fraternities and Sororities
• Walsh, Erica. Active Senior High on Western’s Greek System – Dan Gilbert, Phi Delta Theta, Interfraternity Council
• Bennett, Jacob. Interfraternity Council Among the Best in Southeast Region
• Walsh, Erica. Phi …

Is Sydney Ready For The Olymics And Are The Olympians Ready For Sydney?, Richard C. Crepeau

On Sport and Society

It is now less than a month from the opening of the Summer Olympics in Sydney, Australia, where it will be winter when the games begin and spring when they end. It will be fall in the Northern Hemisphere before the games end, and summer nowhere, expect perhaps in Lausanne where the sun always shines at the Court of Juan Antonio the Great.

Ua3/9/5 Opening Faculty & Staff Convocation, Wku President's Office

WKU Administration Documents

Speech delivered by WKU president Gary Ransdell at fall convocation. He discusses strategic planning, honors and awards, tuition, recruitment, physical plant, Mass Media & Technology Building, new buildings, capital campaign, employee benefits, student health care and University Senate. Also included are remarks regarding Jody Richards and engineering programs.

The Orlando Magic And Their Cloudy Future, Richard C. Crepeau

On Sport and Society

When we last left the Orlando Magic they had just completed a highly successful season of "Heart and Hustle" basketball under the leadership of novice head coach Glenn "Doc" Rivers. Magic GM John Gabriel cleaned house after Penny Hardaway took his whine and left for the desert and no one expected much from the Prestidigitators. Just barely missing the playoffs the Magic had been a highly entertaining team during the millennial season.

Levels Of Sporting Excellence: Julie Krone And Jerry West, Richard C. Crepeau

On Sport and Society

The week began with major milestones in the sports careers of Julie Krone and Jerry West. Monday Krone was inducted into the Horse Racing Hall of Fame, the first and only woman to be so honored, and West ended a forty year career with the Los Angeles Lakers.

Trends. Blowing Smoke: Tobacco Machinations And The World Health Organization, Ibpp Editor

International Bulletin of Political Psychology

This article discusses actions of agents of the tobacco industry and their attempts to undermine World Health Organization (WHO) tobacco control activities as reported in a WHO report.

Buying Cuba And Other Absurdities, Richard C. Crepeau

On Sport and Society

New York(AP)-At a hastily called press conference today the New York Yankees announced that they had purchased Cuba, the island and the country. A Yankee spokesman would not reveal the purchase price, believed to be in the ten or eleven figure range, but did say that Yankees' owner George Steinbrenner would spare no expense to ensure that the Yankees would remain competitive.

Division On Campus Over Athletics, Richard C. Crepeau

On Sport and Society

How many out there remember the name Jan Kemp? Or Linda Benzel Myers? My guess is that more people are likely to remember the name Murray Sperber? All three have several things in common. They publicly criticized the athletic programs at their universities, and as a result became unwelcome members of their university community and were subjected to harassment. All paid a high price for their insistence on academic integrity and standards.

2000 August, Office Of Communications & Marketing, Morehead State University.

Morehead State Press Release Archive, 1961 to the Present

Morehead State University press releases for August of 2000.

Mid-Summer Beauty In Sport: The Events And The People, Richard C. Crepeau

On Sport and Society

We are without a doubt deeply into the dog days of summer. That catatonic look brought on by unrelieved heat is commonplace. The celebrations of the fourth of July, the Wimbledon fortnight, and baseball's All-Star game are all behind us. The grind of baseball's pennant races are beginning to take their toll. Everyone seems to be a bit testier than usual, some even more so than Roger Clemens.

The Excellence Of Tiger Woods, Richard C. Crepeau

On Sport and Society

If you were lucky enough to watch Tiger Woods at the U.S. Open last weekend you could not help but be impressed by the excellence of play, the poise of this young athlete, and the fact that you were watching an athlete redefining their sport.

Baseball Bashes Itself In Blue Ribbon Report, Richard C. Crepeau

On Sport and Society

Clearly the biggest surprise in this week's blue ribbon panel report on the state of baseball is the fact that George Will prefers a command economy over free enterprise, and that he is foursquare in favor of installing socialist principles into the very fabric of the national pastime. It makes one wonder who really won the Cold War. Say it ain't so, Geo!

Trends. Licit And Illicit Human Trafficking: The Ultimate Violation Of Human Rights, Ibpp Editor

International Bulletin of Political Psychology

This article discusses human trafficking for economic reasons and its context.

Trends. Correct Political Incorrectness: Can Germans Be Right About Jews?, Ibpp Editor

International Bulletin of Political Psychology

This article discusses former Chancellor of Germany Helmut Kohl's analogy, which compared boycotts of his fundraising campaign to pay for fines incurred on his political party because of his illegal and illicit fund-raising initiatives to Nazi-era boycotts of Jewish shops.

Excerpt From (Same) Sex Tourism, Jasbir Puar

Center for LGBTQ Studies (CLAGS)

The impetus behind this project stems from an incident in February 1998 when several "gay" cruises originating from Europe and the U.S. were refused docking privileges in various parts of the Caribbean, invoking responses from British Prime Minister Tony Blair and U.S. officials, both insisting on the egregious violation of human rights. The on-going dilemma over the docking of gay cruise ships led me to ask questions about the constructions of community created through and against such encounters and the production of a global gay identity that is contested by postcolonial situations. Ironically, the U.S. and British states advocate protection …

Msu Today, 2000 (July-August), Office Of Communications & Marketing, Morehead State University.

Communications and Marketing Publications Archive

The MSU Today magazine of Morehead State University for July and August of 2000.

Religious Involvement And Dispositional Characteristics As Predictors Of Work Attitudes And Behaviors, Tami Leigh Knotts

Doctoral Dissertations

The purpose of this dissertation was to empirically examine the effects of (1) religious involvement on job attitudes, (2) dispositions on job attitudes, and (3) religious involvement on workplace behaviors. This study also assessed whether job attitudes mediated the effect of religious involvement an workplace behaviors or the interaction effect of religious involvement and dispositional characteristics on workplace behaviors.

Higher levels of religious involvement were hypothesized to lead to more positive work attitudes and behaviors. Conservative and self-transcendent values along with positive well-being were expected to lead to positive attitudes at work. The effect of religious involvement on work behaviors …

Santa Clara Magazine, Volume 42 Number 1, Summer 2000, Santa Clara University

Santa Clara Magazine

8 - ATTACK OF THE KILLER TOMATOES? By Miriam Schulman. Beyond the hype of the headlines, there are no simple answers to the ethical questions raised by genetically modified food.

14 - BRAVE NEW WORLD By Tamara Straus. Now the lawyers want inside your head as they struggle to answer, "Who owns an idea?" Just the mere question is changing the face of legal education.

18 - THE GREAT GRADE GIVEAWAY By Jeff Zorn. Today's grades don't mean jack. So says one Santa Clara professor in this memoir and commentary on the evils of modern day grade inflation.

22 - …

Industrial Resources: Ohio County, Kentucky Library Research Collections

Ohio County

"Resources for Economic Development: Ohio County, [Kentucky]" prepared by the Kentucky Cabinet for Economic Development, Division of Research, Frankfort, Kentucky, July 2000. The report includes, but is not limited to, information about: population, labor market, local manufacturing, transportation, utilities, fuel, water, sewage, industrial sites, local government and services, taxes, educational and health facilities, housing, communication, recreation, natural resources, markets, and climate.