Business Commons^™

The Role Of Organizational Climate And Culture In Service Encounters, Beth Ann Heyart

Wayne State University Dissertations

This study explored the link between culture and climate with respect to customer service ratings. Two hospital units, one with high customer service ratings and one with low customer service ratings, were identified for analysis. A mixed-method design was implemented to assess climate and culture on each unit. Climate was assessed with a survey that combined elements of Schneider, White, and Paul's (1998) Assessment of Service Climate Instrument and Litwin and Stringer's (1968) Organizational Climate Questionnaire. An ethnographic approach using observation, interviews and archival data analysis was completed to understand each unit's culture. Findings indicate high customer service environments rated …

Social Movement Theory And Far Right Organizations, Frank Tridico

Wayne State University Dissertations

This research examines the organized far right movement and interviews members of four right wing organizations to understand their goals and operations. This study compares the utility of two social movement theories, Resource Mobilization Theory (RMT) and New Social Movement Theory (NSMT) to explain the functioning of the four organizations. Resource Mobilization Theory contends that change is done politically in the sphere of institutional power, while New Social Movement Theory argues that change occurs in civil society.

The study was qualitative in nature and involved in-depth interviews with 97 members of four far right organizations across two Midwest states. The …

Conference Marketing Research For Rolla, Missouri Chamber Of Commerce, Rebecca Mcnally, Bonnie Bachman

Business and Information Technology Faculty Research & Creative Works

This paper is used to give recommendations to the Chamber of Commerce in Rolla, Missouri to help them to better attract conferences and events. A survey given to event planners was the main method used for analyzing what Rolla needs to change to gain more of a name as a conference destination. Although this paper is specific to Rolla, Missouri, the methods used can be imitated for any rural town wishing to attract more conferences.

[Introduction To] Propaganda State In Crisis: Soviet Ideology, Indoctrination, And Terror Under Stalin, 1927-1941, David Brandenberger

Bookshelf

The USSR is often regarded as the world's first propaganda state. Particularly under Stalin, politically charged rhetoric and imagery dominated the press, schools, and cultural forums from literature and cinema to the fine arts. Yet party propagandists were repeatedly frustrated in their efforts to promote a coherent sense of "Soviet" identity during the interwar years. This book investigates this failure to mobilize society along communist lines by probing the secrets of the party's ideological establishment and indoctrinational system. An exposé of systemic failure within Stalin's ideological establishment, Propaganda State in Crisis ultimately rewrites the history of Soviet indoctrination and mass …

Metropolitan Report - January 2011, Division Of Business And Economic Research, College Of Business Administration, University Of New Orleans

UNO Metropolitan Report (1986-2017)

No abstract provided.

A Comparison Of Leadership Traits Across Countries: Taiwan And United States, Chi-Shou Justin Yang

University of Kentucky Master's Theses

With the rise of new technologies, geographical and political boundaries between companies are disappearing. Managers within multinational organizations are faced with the challenge of adapting to new paradigms of leadership while leading employees who may share different backgrounds. With businesses becoming more globalized, it is important to know and understand how to lead and interact with people from other cultures. The purpose of the study is to explore and describe similarities or differences with managers from the United States and managers from Taiwan in relation to the 29 leadership traits overall as well as at individual management levels. As a …

Cross Cultural Variables: Evaluating Employee Attitudes Across Four Regions Of Asia, Europe, North And Latin America, Martin Brockerhoff, Jeanine K. Andreassi Ph.D.

WCBT Working Papers

There has been an explosion of businesses moving operations overseas, setting up international joint ventures and establishing multinational enterprises. This trend has led organizational researchers as well as corporations to explore the implications of cultural differences in managing a workforce. Can the same Western management practices be used as effectively with employees in Asia as in North America? Does the application of Western management principles in multinationals affect aspects of job satisfaction in non-Western countries? This poster reports the findings from two exploratory analyses on the relationship between job attitudes and the geographic/cultural setting of business organizations. The first analysis …

Mobile Application Adoption By Young Adults: A Social Network Perspective, David G. Taylor, Troy A. Voelker, Iryna Pentina

WCBT Faculty Publications

The use of mobile applications, defined as small programs that run on a mobile device and perform tasks ranging from banking to gaming and web browsing, is exploding. Within the past two years, the industry has grown from essentially nothing to a $2 billion marketplace, but adoption rates are still on the rise. Using network theory, this study examines how the adoption of mobile apps among young consumers is influenced by others in their social network. The results suggest that the likelihood of adoption and usage of mobile apps increases with their use by the consumer's strongest relationship partner. In …

Letter From The Dean, Michael Vayda

Discovery, The Student Journal of Dale Bumpers College of Agricultural, Food and Life Sciences

No abstract provided.

Instructions For Authors, Discovery Editors

Discovery, The Student Journal of Dale Bumpers College of Agricultural, Food and Life Sciences

No abstract provided.

Building Buzz Without Big Bucks, Laura Hibbler, Robert Scheier, Michael Zeller

Staff publications

Guerrilla marketing is a means of advertising that relies more on unconventional methods and less on big budgets. The goal is typically to do something that gets the targeted market or demographic talking so that word of mouth does most of the advertising legwork. Guerilla marketing was the technique employed to promote the 2010 Information Faire and Festival, or IF², a new event sponsored by the Libraries of the College of the Holy Cross which invited students to learn in fun and engaging ways about the many library services and resources available. The Information Faire and Festival was …

Correlates Of Poverty: Evidence From The Community-Based Monitoring System (Cbms) Data, Rechel G. Arcilla, Frumencio F. Co, Shirlee R. Ocampo

DLSU Business & Economics Review

This study identified correlates of poverty for Pasay City and Mogpog, Marinduque representing an urban and a rural area in the Philippines, respectively, by utilizing the 2005 census data from its Community-Based Monitoring System. Regression models with the arcsine of the square root of barangay level poverty incidence as dependent variable were investigated which allowed the identification of the correlates of poverty at the barangay level. Results showed that the significant correlates of barangay poverty incidence were average household size, proportion of households whose housing units/lot are not owned and proportion of households who own telephone/cellphone. Furthermore, lower poverty incidences …

Anticipating Happiness In A Future Negotiation: Anticipated Happiness, Propensity To Initiate A Negotiation, And Individual Outcomes, Dejun Tony Kong, Ece Tuncel, Judi Mclean Parks

Jepson School of Leadership Studies articles, book chapters and other publications

We examined the role of anticipated happiness in negotiation settings. Anticipated happiness is the happiness that individuals expect to experience in the future if certain events do or do not occur. In two studies, we tested the argument that anticipated happiness initiates an approach goal, leading individuals to promote economic interests. Study 1 revealed that anticipated happiness was positively related to the propensity to initiate a negotiation, mediated by an approach goal. In Study 2, we found that anticipated happiness about reaching the target value increased the individual negotiation outcome, mediated by actual target value. Our studies provide insight into …

The Role Of Income And Employment On School Participation Rate In Pasay City And Eastern Samarthe Role Of Income And Employment On School Participation Rate In Pasay City And Eastern Samar¹, Tereso S. Tullao Jr, John Paolo R. Rivera

DLSU Business & Economics Review

The Philippines committed itself to the United Nations’ Millennium Development Goals (MDG), one of which is the universal access to primary education by 2015. To address the goal, supply factors and demand factors must be considered. Supply factors refer to the ability of the government to provide resources to finance elementary education. Demand factors refer to the variables affecting household’s decision to demand educational services such as income, education cost, and demographic characteristics of the households: age structure and family characteristics. This study explored the extent to which household income and household head employment status influence elementary school participation rate …

Customer Satisfaction, Loyalty And Repurchase: Some Evidence From Apparel Consumers, Tamilla Curtis, Russell Abratt, Paul Dion, Dawna L. Rhoades

Management, Marketing and Operations - Daytona Beach

While customer satisfaction, loyalty and repurchase intent are some of the most researched areas in marketing and consumer behavior, there is little certainty on the direction and strength of these relationships. After completing a literature review, this study develops a model of loyalty dimensions, satisfaction and repurchase intent. A sample of 499 respondents who had purchased jeans was interviewed in the Southeastern United States. Results were analyzed using Structural Equation Modeling. The results of nine hypothesized relationships are discussed. A significant positive relationship exists between commitment and repurchase/repurchase intent. Some surprising findings also emerged as the model was modified. It …

Anchoring Change In Higher Education : Narratives From Senior Executives At Malcolm Baldrige Award-Winning Institutions, Cheryl H. Kisunzu

Dissertations

Purpose. The purpose of this study is to explore Kotter’s (1996) eighth stage for leading change. Specifically, it is to identify strategies for anchoring planned change in institutions of higher education.

Design. This is a qualitative multiple case study. Each of the participating organizations is an institution of higher education uniquely distinguished as a recipient of the United State’s highest recognition for progressive excellence—the Malcolm Baldrige Award. A narrative design is used to conduct in-depth exploration of leading planned change, specifically anchoring this planned change into the culture of academic institutions of higher learning. Purposeful sampling was used to identify …

The Myth Of Endless Accumulation: A Feminist Inquiry Into Globalization, Growth, And Social Change, Martha Freymann Miser

Antioch University Dissertations & Theses

This theoretical dissertation examines the concept of growth and its core assumption—that the continual accumulation of wealth is both socially wise and ecologically sustainable. The study challenges and offers alternatives to the myth of endless accumulation, suggesting new directions for leadership and social change. The central question posed in this inquiry: Can we craft a more ethical form of capitalism? To answer this question, the study examines conventional and critical globalization studies; feminist scholarship on standpoint, political economy, and power; and the Enlightenment notions of progress and modernism, drawing on a number of works, including Aristotle on the three intelligences, …

The Shift In Coaching Dynamics During Long-Term Business Coaching Relationships, Axel Meierhoefer

Antioch University Dissertations & Theses

The focus of this dissertation was on the changes in long-term external business coaching relationships (defined as more than 4 months). The current study intended to answer two questions: (a) how does the relationship between a coach and a coachee change in long-term coaching engagements? and (b) how do these changes impact the coaching process dynamics and results? The phenomenon that was discovered through this research is called the shift moment. It exemplifies the transition from skill or problem oriented issues, which often represent the original cause of the coaching relationship, to the holistic transformation of the coachee. A qualitative …

The Meaning Making That Leads To Social Entrepreneurial Action, Kathleen Roberts

Antioch University Dissertations & Theses

This dissertation is an exploratory study of the meaning making that leads to social entrepreneurial action; specifically, action that has either moved beyond the local or at the local level has impacted several different systems. Recent leadership research suggests that to meet today's complex challenges and create sustainable change, leadership must possess bigger minds, meaning advanced and mature ways of understanding the world (Cook-Greuter, 1999; Torbert, 1999). By challenging and changing established equilibriums with new structures, new systems, and new relationships, social entrepreneurs reflect a capacity to understand the world in complex ways. Through the lens of constructive-developmental theory (Kegan, …

The Future Of Corporate Social Responsibility Reporting, Matthew Maguire

Faculty Publications, School of Management

With more than 60,000 multinational corporations in the world today — along with more than 800,000 subsidiaries and millions of suppliers — the web of private enterprise is wider and more connected than at any other time in history (Ruggie 2004, 510). At the same time, concerns are mounting about the sustainability of the world economy, as well as our ability to address global challenges such as climate change, pollution, poverty, disease, and inequality. While in the past people have often looked to government to protect society from such threats, today it is clear that government cannot do the job …

A Comparative Study Of How Social Media And Web 2.0 Tools, Such As Facebook, Twitter And Viral Marketing, Can Be Used By Small Businesses, To Integrate A Business Strategy Of Augmenting The Company Profile And Awareness With Their Publics, Robyn Foley

Theses

The object of this dissertation was to explore the public relations techniques implemented by small businesses located in Cork.

آنکھیں تو کھول : ایسے معاشی ترقی کیلئے تحریک بھی بن سکتے ہیں, Ishrat Husain Dr.

Faculty Research - Newspaper and Magazine Articles

The article discusses the economic impact of the 2010 floods in Pakistan, including damage to infrastructure, agriculture, and livelihoods, and calls for inclusive economic development strategies that involve international partners, government, and local communities.

Editorial, Teresa R. Behrens

The Foundation Review

No abstract provided.

The Real-Time Evaluation Memo: A Tool For Enabling Evaluative Thinking And Learning In Foundations And Nonprofits, Melanie Hwalek, Mary Grcich Williams

The Foundation Review

· Real-time evaluation memos provide data-based feedback in a timely manner to inform decision making.

· Memos must be concise and include both data and expert synthesis and interpretation.

· The foundation must have a learning culture if the memos are to most useful; there must be time to reflect on the content and implications.

· The balance between data quality and timeliness must be managed and will be dependent on the topic.

· While useful for program management, these memos do not provide the kind of summative information that board members and other stakeholders may require.

The Quest For Quality: Lessons From A Certification Pilot Project For College Access Providers, Tania Jarosewich, Nushina Mir

The Foundation Review

· Certification programs can provide a way for nonprofits to ensure adherence to generally accepted standards.

· The KH2GO Certification Pilot Project, supported by the Lumina Foundations, developed a set of standards for high-quality college access services, including standards for programming, operations, and organizational effectiveness.

· The project was implemented in two states with an evaluation designed to assess the quality of the assessment tools and the ease and rigor of implementation.

· The more clarity that applicants had about the goals of the process, potential benefits, and details about procedures, the more benefits they perceived.

· Many applicants felt …

Embedded Foundations: Advancing Community Change And Empowerment, Paula Allen-Meares, Larry Gant, Trina Shanks

The Foundation Review

· Embedded funders are foundations that have made long-term commitments to the communities in which they are located or work.

· Foundations have a long history in funding community development, often with few concrete results.

· Political conditions, the increasing divide between rich and poor, inaccessibility of education, lack of housing, and continued segregation and racial discrimination are issues that need be addressed concurrently and resources need to be drawn from a variety of sources, particularly the neighborhoods themselves. This complexity has created an impetus for embedded philanthropy.

· Embedded funders work participatively with the community and frame evaluations in …

Beyond The Grant: How The W. K. Kellogg Foundation Went Beyond Grantmaking To Contribute To A Major Early Childhood Initiative, Stephen Greeley, Beth Greeley

The Foundation Review

· The seven-year SPARK (Supporting Partnerships to Assure Ready Kids) initiative, created by the W. K. Kellogg Foundation (WKKF), aimed at systemically linking the pre-K and kindergarten worlds as a way to position vulnerable children for greater success in the early grades.

· At the foundation, the initiative served as a departure point for WKKF to move from its traditional grantmaking role to a changemaker role.

· To create change, a foundation must articulate – and commit to – a point of view about how change can occur. A theory of change can be a powerful tool to guide ongoing …

Evaluative Tools For Articulating And Monitoring Foundation Strategy, Helen Davis Picher, Sandra Yetman Adams

The Foundation Review

· Research shows that while foundation leadership and staff value strategy and foundations largely perceive themselves as strategic, they often struggle to articulate, implement, and track strategy. The William Penn Foundation has developed a collection of tools to articulate and assess its progress toward strategic goals.

· Each tool employs a structured format to promote standardization; flexibility, though, is encouraged in the application of each tool to ensure that form does not dictate function. Each tool provides a template for organizing information that should be tweaked as needed.

· The speed and breadth of adoption of each tool varies and …

Editorial-Open Access, Teresa Behrens

The Foundation Review

No abstract provided.

Executive Summaries

The Foundation Review

No abstract provided.