Business Commons^™

Libraries And Total Quality: Making The Patron A Partner, Todd Bruns, Rendong Bai

Faculty Research & Creative Activity

Libraries began to see service competition for the first time in the 1990s, due to the Internet and Google. The necessity of being more customer-focused became apparent, and this resulted in the creation of LibQUAL+, a tool developed to quantitatively measure the quality of customer service (Saunders, 2007). While LibQUAL+ serves as a first step toward increasing quality and value for patrons, library commitment to responding to survey results is essential.

Although LibQUAL+ has been used by a wide range of libraries, this paper focuses on the use of LibQUAL+ by academic libraries, using two university libraries (Vanderbilt University and …

Getting A Good Read, Todd Bruns, Rendong Bai

Faculty Research & Creative Activity

Libraries began to see service competition for the first time in the 1990s, due to the Internet and Google. The necessity of being more customer-focused became apparent, and this resulted in the creation of LibQUAL+, a tool developed to quantitatively measure the quality of customer service (Saunders, 2007). While LibQUAL+ serves as a first step toward increasing quality and value for patrons, library commitment to responding to survey results is essential.Although LibQUAL+ has been used by a wide range of libraries, this paper focuses on the use of LibQUAL+ by academic libraries, using two university libraries (Vanderbilt University and the …

Getting A Good Read, Todd Bruns, Rendong Bai

Faculty Research & Creative Activity

Libraries began to see service competition for the first time in the 1990s, due to the Internet and Google. The necessity of being more customer-focused became apparent, and this resulted in the creation of LibQUAL+, a tool developed to quantitatively measure the quality of customer service (Saunders, 2007). While LibQUAL+ serves as a first step toward increasing quality and value for patrons, library commitment to responding to survey results is essential.

Although LibQUAL+ has been used by a wide range of libraries, this paper focuses on the use of LibQUAL+ by academic libraries, using two university libraries (Vanderbilt University and …

Corporate Historical Responsibility (Chr): Addressing A Past Of Forced Labor At Volkswagen, Claudia Janssen Danyi

Faculty Research and Creative Activity

This article introduces corporate historical responsibility (CHR), a concept that can guide organizations when addressing dark corporate histories. CHR holds that organizations have responsibilities toward victims of past corporate practices and toward present reconciliatory discourse. Volkswagen’s discourse about its history of forced labor during WW II serves as an example of CHR. The rhetorical analysis illustrates that CHR hinges on the recognition of the past as a moral issue and on the organization’s ability to create historical accountability, take responsibility, make public acknowledgements, and remember its past. It further illustrates that CHR creates sustainable policies that can strengthen corporate citizenship …

Challenges And Opportunities Of Health Care Supply Chain Management In The United States, Dean Elmuti, Grace Khoury, Omar Omran, Ahmed Abou-Zaid

Faculty Research and Creative Activity

This article explores current supply chain management challenges and initiatives and identifies problems that affect supply chain management success in the U.S. health-care industry. In addition, it investigates the impact of health care supply chain management (SCM) initiatives on the overall organizational effectiveness. The attitudinal results, as well as the performance results presented in this study support the claim of health care proponents that the SCM allows organizations to reduce cost, improve quality, and reduce cycle time, and leads to high performance.

Challenges And Opportunities Of Health Care Supply Chain Management In The United States, Dean Elmuti, Grace Khoury, Omar Omran, Ahmed Abou-Zaid

Faculty Research and Creative Activity

This article explores current supply chain management challenges and initiatives and identifies problems that affect supply chain management success in the U.S. health-care industry. In addition, it investigates the impact of health care supply chain management (SCM) initiatives on the overall organizational effectiveness. The attitudinal results, as well as the performance results presented in this study support the claim of health care proponents that the SCM allows organizations to reduce cost, improve quality, and reduce cycle time, and leads to high performance.

Patterns Of Technology Transfer Among The Arab Gulf States: Opportunities And Challenges, Dean S. Elmuti, Ahmed Abou-Zaid

Faculty Research and Creative Activity

Purpose – The purpose of this paper is to investigate the incentives, options, and obstacles to transfer technology to the Arab Gulf region.

Design/methodology/approach – A validated and reliable instrument was used to gather data from former expatriates who were employed by American-based multinational corporations.

Findings – The results indicate that the Arab Gulf States possess a wide range of resources and incentives offered to investors which contribute to the Gulf’s attractiveness. At the same time, however, industrialization efforts, including transfer of technology to the Gulf region, are hampered by lack of industrial management expertise and technical skills among the …

Patterns Of Technology Transfer Among The Arab Gulf States: Opportunities And Challenges, Dean Elmuti, Ahmed Abou-Zaid

Faculty Research and Creative Activity

Purpose – The purpose of this paper is to investigate the incentives, options, and obstacles to transfer technology to the Arab Gulf region. Design/methodology/approach – A validated and reliable instrument was used to gather data from former expatriates who were employed by American-based multinational corporations. Findings – The results indicate that the Arab Gulf States possess a wide range of resources and incentives offered to investors which contribute to the Gulf’s attractiveness. At the same time, however, industrialization efforts, including transfer of technology to the Gulf region, are hampered by lack of industrial management expertise and technical skills among the …

Book Review: The Cybrarian's Web: An A-Z Guide To 101 Free Web 2.0 Tools And Other Resources, Todd Bruns

Faculty Research & Creative Activity

No abstract provided.

Book Review: The Cybrarian's Web: An A-Z Guide To 101 Free Web 2.0 Tools And Other Resources, Todd Bruns

Faculty Research & Creative Activity

No abstract provided.

Book Review: The Cybrarian's Web: An A-Z Guide To 101 Free Web 2.0 Tools And Other Resources, Todd Bruns

Faculty Research & Creative Activity

No abstract provided.

Leader, Supervisor, Facilitator: Applying Technology Management Techniques To Repository Management, Todd Bruns

Faculty Research & Creative Activity

Managing a repository can mean wearing a number of different management "hats": Leading the vision of the repository, supervising support staff effectively, and facilitating department and faculty content contributions. This presentation focuses on techniques from the field of technology management, including Total Quality Management, the Five Factor Model of Leadership, Facilitation Skills, and Motivational Theories of Supervision. We will introduce these theories and focus our discussions on sharing best practices for managing repository workflows and staffing.

Book Review: Open Source Web Applications For Libraries, Todd Bruns

Faculty Research & Creative Activity

No abstract provided.

Book Review: Open Source Web Applications For Libraries, Todd Bruns

Faculty Research & Creative Activity

No abstract provided.

One Year In - Top Downloads Of Documents From The Keep In The First Year Of The Repository, Todd Bruns

Faculty Research & Creative Activity

This document compiles the total full text downloads of documents in The Keep. The time period covered is the first full year of operation of The Keep, December 2011 through the end of November 2012.

Top 50 Downloads From The Keep (March 1, 2012), Todd Bruns

Faculty Research & Creative Activity

This spreadsheet lists the top 50 downloaded items from The Keep as of March 1, 2012.

Housing Issues And Solutions For The Residents On The Pine Ridge Reservation, South Dakota, Dana Tell, Axton Betz

Faculty Research & Creative Activity until 2018 (FCS)

This position paper details the poor housing and living conditions of American Indians in Pine Ridge Reservation and proposes some solutions to the problems. These include training for home upkeep and repair and owner education classes.

Medical Identity Theft, Whitney Walters, Axton Betz

Faculty Research & Creative Activity until 2018 (FCS)

The purpose of this position paper is to provide in formation on medical identity theft. Secondary purposes of this paper are to describe signs of victimization, consequences of victimization, and how to recover from medical identity theft. An additional secondary purpose is to describe how individuals can protect themselves from becoming victims of medical identity theft. More robust public policy need to be developed. And, more educators in the fields of consumer education, business and finance along with those from economics and family services need to develop detailed lessons and programs on medical identity theft and its effects on the …