Business Commons^™

Contingency Theory Of Strategic Conflict Management: Directions For The Practice Of Crisis Communication From A Decade Of Theory Development, Discovery And Dialogue, Augustine Pang, Yan Jin, Glen. T. Cameron

Research Collection Lee Kong Chian School Of Business

The dilemma facing crisis scholars could not be more paradoxical: How does one explain and predict the outcome of a phenomenon – characteristics which Chaffee and Berger (1987) argued to be the foundation of a theory – that is so contextual-dependent, where the twists and turns of unfolding events often frus-trate the natural ebb of what one could reasonably surmise as logical trajectory? Admittedly, the bête noire for many in the field is that our powers of deductive reasoning, often woven from threads of foraged facts surrounding the unpredictability of crises, are often tragically compromised and encumbered by myriad complex-ities …

The Situated Production Of Stories, David Greatbatch, Timothy Adrian Robert Clark

Research Collection Lee Kong Chian School Of Business

At a general level storytelling is a pervasive feature of everyday discourse both within and outside organisations. Existing research on organisational stories indicates that they are not simply frivolous diversions that seek to amaze and entertain the recipients. Rather they may serve a number of important functions for organisations, which include socialising new organisational members by articulating the culture of an organisation; assisting with the development and verbalisation of visions and strategies; helping develop points of similarity within disparate and dispersed organisational groups; sustaining and legitimating existing power relationships as well as providing opportunities for resistance against them; and acting …

Examining The Relationship Between Trust And Culture In The Consultant-Client Relationship, Stephanos Avakian, Timothy Clark, Joanne Roberts

Research Collection Lee Kong Chian School Of Business

This chapter examines the dimensions of inter-organizational and interpersonal trust as they are manifested in the consultant–client interaction, viewed within the ‘cultural spheres’ framework (Schneider and Barsoux, 2003). The chapter argues that the alignment or misalignment of culture(s) helps foster or hinder the presence of trust in the consultant–client relationship. We support our argument by demonstrating how culture becomes an important informative resource from which consultants and clients manage their expectations and risk taking. In inter-organizational contexts, trust is developed through artifacts and formal procedures that are shared by both parties. In interpersonal contexts, trust is developed through the mutual …

Citizen Professionals: The Effective Practices Of Experts Helping Community Organizations, Sarah Hippensteel Hall

Antioch University Dissertations & Theses

Although numerous local, state, and federal laws and policies address water pollution, many problems remain. To address these problems thousands of groups of citizens, who are concerned with their water resources - rivers, streams, lakes, ponds, and groundwater - organized around the U.S. over the past several decades. To succeed, these community organizations need the resources and capacity to reach their goals. To gain capacity, some community organizations turn to people outside the organization for assistance. Citizen professionals are helpers who work jointly with an organization to help develop an organization's adaptive capacity to deal with challenges and achieve goals. …

Eutopiagraphies: Narratives Of Preferred Future Selves With Implications For Developmental Coaching, Florence Anne Diehl

Antioch University Dissertations & Theses

Eutopiagraphy is a narrative of a preferred future self that extends the research tradition of biography and autobiography. Taking place at the intersection of adult development, futures studies, and the practice of developmental coaching, this research asked the question, “what can eutopiagraphy reveal about a client’s meaning-making that may inform a coaching relationship, goals, and outcomes?” Using an adapted form of the subject-object interview, and subsequent thematic analysis, the eutopiagraphies of eight participants were collected and studied. Structures of constructive-developmental theory (values, view of others, range of perspective, control, and responsibility) were identified and constructive-developmental stages were estimated. This work …

Understanding Performance Ratings: Dynamic Performance, Attributions, And Rating Purpose, Jochen Reb, Gary J. Greguras

Research Collection Lee Kong Chian School Of Business

The present two studies integrate and extend the literatures on dynamic performance, performance attributions, and rating purpose, making several important contributions. First, examining attributions of dynamic performance, Study 1 predicted that performance mean and trend would affect judged ratee ability and effort and that performance variation would affect locus of causality; both predictions were supported by the results. Second, investigating the interaction between dynamic performance and rating purpose. Study 2 predicted that performance mean would have a stronger impact on administrative than on developmental ratings, whereas performance trend and variation would have a stranger impact on developmental than on administrative …

Work-Family Conflict In Work Groups: Social Information Processing, Support, And Demographic Dissimilarity, Devasheesh P. Bhave, Amit Kramer, Theresa G. Glomb

Research Collection Lee Kong Chian School Of Business

We used social information processing theory to examine the effect of work-family conflict (WFC) at the work group level on individuals' experience of WFC. Consistent with hypotheses, results suggest that WFC at the work group level influences individual WFC over and above the shared work environment and job demands. It was also observed that work group support and demographic dissimilarity moderate this relationship. Moderator analyses suggest that work group social support buffers WFC for individuals but is also associated with a stronger effect of work group WFC on individuals' WFC. Moreover, the work group effect on individuals' WFC was shown …

Antecedents Of Supervisor Trust In Collectivist Cultures: Evidence From Turkey And China, S. Arzu Wasti, Hwee Hoon Tan

Research Collection Lee Kong Chian School Of Business

The premise of much research on dyadic trust building within organizations has been framed around the relationship as it emerges in the work context. Such models, including the seminal Mayer et al. (1995) model of dyadic trust, have been applied to contexts outside North America without a careful understanding of the distribution of social practices and everyday situations in such contexts. This chapter examines culture-specific workways as a starting point for understanding subordinates’ trust in their supervisors in collectivist cultures. Workways refer to the pattern of workplace beliefs, mental models and practices about what is true, good and efficient within …

The Burdens Of Ownership: Reasons For Preferring Renting, Sabine Moeller, Kristina Wittkowshi

Research Collection Lee Kong Chian School Of Business

Purpose: The purpose of this study is to identify and assess the importance of proposed determinants of the growing consumer preference for renting consumer goods, as opposed to the actual transfer of ownership. Design/methodology/approach: Following a qualitative preliminary study and a literature review, six factors are identified as possible determinants of a preference for non-ownership modes of consumption. These are examined in a quantitative study using a sample of 461 members of a German online peer-to-peer sharing network. Hypotheses regarding the proposed determinants are tested using factor analysis and structural equation modelling. Findings: The results show that the demand for …

Exploring The Antecedents Of New Knowledge Creation In Organizational Settings: An Empirical Study, Thomas Menkhoff, Yue Wah Chay, Benjamin Loh, Hans-Dieter Evers

Research Collection Lee Kong Chian School Of Business

This study aims to understand the antecedents of new knowledge creation in knowledge-intensive organizations. A model of knowledge management and new knowledge creation inspired by the works of Nonaka, Nahapiet and Ghoshal and others was used to develop a questionnaire. 213 individuals responded from a knowledge-based organization in Singapore. The results of the study indicated that knowledge tools and technologies interact with the modus of knowledge combination to influence knowledge outcomes in terms of worker skills, competencies, market knowledge and client relationships. The key ingredients for creating new knowledge as well as synergistic collaborations between various knowledge players are also …

Expanding Leader Capability: An Exploratory Study Of The Effect Of Daily Practices For Leader Development, Simon Rakoff

Antioch University Dissertations & Theses

Leadership is, at its essence, an influence relationship between people. Leaders are often thought of as those who are able to influence people to take actions oriented toward achieving specific goals and objectives. While many books have been written, and myriad scholarly research studies conducted enumerating countless personal characteristics, qualities, and skills of the exemplary leader, little has been done to understand and convey the ways in which an individual might go about cultivating these virtues; which are often said to include charisma, empathy, communication skills, and others. Through a multiple single-subject design, this research examines the individual-level effect of …

Not So Black And White: The Color Of Perception In Corporate Layoffs, Carole A. Isom

Antioch University Dissertations & Theses

This research addressed the question of whether or not the perception exists that African Americans are disproportionately impacted during layoff periods within corporations. Portraiture was the selected method of inquiry for this research as it captures the experience of the participants and enables storytelling which is based upon perception as opposed to hard, quantitative data. Additionally, portraiture’s autobiographical roots supported my autoethnographic position, encouraging the artistic process while including aesthetic aspects. Portraiture allowed for the voice of the researcher everywhere: in the assumptions, preoccupations, and frameworks brought to the inquiry; in the questions asked; in the data gathered; in the …

An Analysis Of Factors That Influence The Success Of Women Engineering Leaders In Corporate America, Letha Joye Jepson

Antioch University Dissertations & Theses

"One in 4 women entering the engineering profession leaves after age 30, while only 1 in 10 of their male counterparts does" (Perusek, 2008, p. 20). I was interested in analyzing the factors supporting women engineers’ leadership development and success. My particular focus was on women engineers in corporate environments—the personal characteristics needed for a successful career and the impacts of social support, career development, and the corporate culture on their career progression. The aspects of social support included the factors of family, friends, and significant others and the levels of supports during the woman’s career. The features of corporation …

Edge Leadership: Using Senior Leadership Perceptions To Explore Organizational Turnarounds, Lynn William Olsen

Antioch University Dissertations & Theses

The researcher developed the concept of an edge leader—that is, one who can mindfully turn around a troubled business to sustain it for the future. In an increasingly turbulent and competitive climate, more edge leaders must be developed to sustain their organizations for the benefit of shareholders, employees, communities, and society. The researcher's review of the classic and contemporary leadership and change literatures suggested that four elements are necessary to develop leaders capable of leading even basic beneficial change. They include: having broad, successful experience; being emotionally and socially aware; having the ability to think differently about priorities and paradoxes …

Strategic Asymmetric Multicultural Alliances In Business, Anthony James Scriffignano

Antioch University Dissertations & Theses

Global economics and other factors make it increasingly difficult for organizations to operate within the boundaries of one country in a rational way (e.g., leveraging best practices, profitable, achieving goals). In this study, I looked at strategic business alliances, transcending simple quid pro quo relationships to deliver ongoing partner value. I refined my study to multicultural relationships, having differing cultural identities (i.e., ideas, heritage, language, or demographics from differing geographies). Finally, I considered asymmetry (i.e., inequity in working relationship). Using a mixed-methodology design, I surveyed alliance participants and interviewed participants from selected alliances. A multi-case study addresses emergent themes of …

“Make It Happen With Momentum”, Stavros Michailidis

Creativity and Change Leadership Graduate Student Master's Projects

The “Make it Happen with Momentum” workshop is a 90 minute interactive experience developed for the 11th Annual European Conference on Creativity and Innovation.  It was first presented on October 29, 2009 in Brussels, Belgium by Stavros Michailidis and Donald M. Drost, Phd.  The workshop was well received and selected amongst the best workshops of the conference.

The purpose of the workshop is to introduce participants to the Momentum Framework, developed by Stavros Michailidis to diagnose and nurture the successful implementation of creative works.  Work to date includes a formula for momentum, a diagnostic tool for assessing momentum and basic …

An Application Of Human Factors Analysis And Classificationi System To Identify Organizational Factors In Maritime Accidents, Wenzheng Wu

World Maritime University Dissertations

No abstract provided.

A Bevy Of Hot Button Issues, William P. Ferris

Organization Management Journal

No abstract provided.

Evidence-Based Instruction: A Classroom Experiment Comparing Nominal And Brainstorming Groups, Lynn E. Miller

Organization Management Journal

Interactive brainstorming groups consistently produce fewer ideas, and fewer high quality ideas, than nominal groups, whose members work alone before pooling their ideas. Yet, brainstorming continues to be regarded as an effective method for enhancing creativity. This paper describes an engaging classroom ‘‘experiment’’ that reliably demonstrates the superiority of nominal over brainstorming groups for generating more ideas. Analyses of data from 105 student groups, collected from 12 classes, show that typical differences between the two group methods are sizable. Beyond lessons about group techniques, this exercise shows students the limits of intuition and the value of evidence-based management practices.

Dynamic Dialogue: A Multi-Perspective Approach Towards Cultural Competence, Daria C. Crawley, Rex L. Crawley

Organization Management Journal

Interculturalism and race relations are becoming more complex as America becomes more diverse. Recent attention focused on universities’ admissions programs aimed at diversifying the student body only convey a segment of campus efforts addressing diversity. Curriculum development initiatives speak to diversity concerns through course topics centered on issues such as race and gender by stimulating conversations among students and the instructor. This article presents two models for integrating dynamic dialogues/conversations about race across academic curricula. These perspectives shed insight into the challenges of communicating in an intercultural environment. One model highlights attempts at integrating dynamic dialogue programmatically and the other …

Linking Theory & Practice – Articles On Telework And On Social Media In Management Education, William P. Ferris

Organization Management Journal

No abstract provided.

Applying Technology To Work: Toward A Better Understanding Of Telework, Timothy D. Golden

Organization Management Journal

Technology is enabling employees to work away from the office as teleworkers, where they experience increased flexibility to manage their work and personal lives. The last several decades have seen telework rapidly expand as a work mode, which offers both new opportunities and challenges for employees and corporations alike. This paper covers a brief overview of telework research and practice, in the hopes of providing a better understanding of this rapidly emerging form of virtual work. The paper first describes its growing popularity and the types of telework being practiced, and then reviews some key findings in prior research by …

Management Education Using Social Media, Charles Wankel

Organization Management Journal

The millennial generation of students are digital natives coming to higher education with extensive experience in social media. Business and other organizations are expecting their recruits to have high proficiency in these technologies, too. This article is an overview of the use of the main social media in teaching. Facebook, blogs, YouTube, Twitter, MySpace, and Second Life are discussed with examples of how they can be used to foster robust collaboration among learners in management education. The movement to richer media such as video blogs (vlogs) is assessed. Caveats for implementing the social media in higher educational settings are noted.

Introduction To The Teaching & Learning Section, Steven I. Meisel

Organization Management Journal

No abstract provided.

2009 Annual Meeting, Eastern Academy Of Management, Hartford, Ct – Facing The Future With Heart And Mind, Dilip Mirchandani

Organization Management Journal

No abstract provided.

Introduction To Current Empirical Research, Donald E. Gibson

Organization Management Journal

No abstract provided.

Integrating The Emotional Intelligence Construct: The Relationship Between Emotional Ability And Emotional Competence, Craig R. Seal, Mary D. Sass, James R. Bailey, Matthew Liao-Troth

Organization Management Journal

This paper posits that the concept of emotional intelligence (EI) has not advanced as quickly and adroitly as it could have because of a lack of validity studies that combine the two most prevalent models, emotionality ability (EA) and emotional competency (EC). Although prior EI validations studies exist, none have examined the relationship between the primary EA and EC measurement tools – the Mayer-Salovey-Caruso Emotional Intelligence Test and the Emotional Competency Inventory – University Edition, respectively – at the sub-trait levels with a population of undergraduate and MBA students. Findings indicate that there is no direct relationship between the total …

Improving An Organisations Existing Information Technology Policy To Increase Security, Shane Talbot, Andrew Woodward

Australian Information Security Management Conference

A security policy which includes the appropriate phases of implementation, enforcement, auditing and review is vital to protecting an organisations information security. This paper examined the information security policy of a government organisation in response to a number of perceived shortcomings. The specific issues identified relating to the organisations security policy as a result of this investigation were as follows: a culture of ignoring policies, minimal awareness of policies, minimal policy enforcement, policy updating and review ad hoc at best, policy framework, lengthy policy development and approval process, no compliance program, no formal non-compliance reporting and an apparent inconsistent enforcement …

Exploring The Relationship Between Organizational Culture And Information Security Culture, Joo S. Lim, Shanton Chang, Sean Maynard, Atif Ahmad

Australian Information Security Management Conference

Managing Information Security is becoming more challenging in today’s business because people are both a cause of information security incidents as well as a key part of the protection from them. As the impact of organizational culture (OC) on employees is significant, many researchers have called for the creation of information security culture (ISC) in organizations to influence the actions and behaviour of employees towards better organizational information security. Although researchers have called for the creation of ISC to be embedded in organizations, nonetheless, literature suggests that little past research examining the relationship between the nature of OC and ISC. …

An Organizational Impression Management Perspective On The Formation Of Corporate Reputations, Scott Highhouse, Margaret E. Brooks, Gary J. Gregarus

Research Collection Lee Kong Chian School Of Business

Researchers have only recently turned their attention to the study of corporate reputation.As is characteristic of many early areas of management inquiry, the field is decidedly multidisciplinary and disconnected. This article selectively reviews reputation research conducted mainly during the past decade. A framework is proposed that views reputation from the perspective of organizational impression management. Corporations are viewed as social actors, intent on enhancing their respectability and impressiveness in the eyes of constituents.