Business Commons^™

When Voice Matters: A Multilevel Review Of The Impact Of Voice In Organizations, Michael R. Bashshur, Burak Oc

Research Collection Lee Kong Chian School Of Business

The conventional wisdom is that voice leads to desirable outcomes for organizations. However, this is most certainly an oversimplification. Of the over 1,000 studies examining the impact of voice in organizations, the implications of voice vary by the level of the organization (individual, group, organization) as well as the outcome of interest (e.g., group harmony vs. job satisfaction). In this article, we draw from the diverse literatures examining the impact of voice to integrate the theoretical frameworks and empirical results for voice outcomes across organizational levels. To do so, we start with a discussion of the definition and development of …

Improving Decision Making Through Mindfulness, Natalie Karelaia, Jochen Reb

Research Collection Lee Kong Chian School Of Business

With perhaps a few exceptions per day, we are seldom fully aware of our thoughts, actions, emotions, and what is happening around us. Even when it comes to making decisions, an activity that is often quite conscious, deliberate, and intentional, people are typically not as aware as they could be. We argue that as a result, decision quality may suffer. Consequently, mindfulness, most often defined as the state of being openly attentive to and aware of what is taking place in the present, both internally and externally (e.g., Brown and Ryan 2003; Kabat-Zinn 1982; 1990), can help people make better …

Leading With Mindfulness: Exploring The Relation Of Mindfulness With Leadership Behaviors, Styles, And Development, Jochen Reb, Samantha Su-Hsien Sim, Kraivin Chintakananda, Devasheesh P. Bhave

Research Collection Lee Kong Chian School Of Business

This chapter examines the complexities of mindfulness in leadership, exploring potential advantages and disadvantages of mindfulness for leaders. Such an inquiry is important for theoretical development but also has practical implications when considering the design of mindfulness training for leadership and other areas such as employee wellbeing. In the present discussion, we clarify the discussion on mindfulness by distinguishing between the dimensions of mindfulness -- that is present-moment attention, intentionality, attitude of self-compassion, witnessing awareness and clarity -- and suggest ways these dimensions affect leadership behaviors. We also distinguish between mindfulness as a construct and as a practice, to elucidate …

Leadership: The Essential Ingredient To Lean Transformation, Aaron W. Hughey

Counseling & Student Affairs Faculty Publications

No abstract provided.

Sustainability Reporting Practices Of Group Iii U.S. Air Carriers, Lukas Rudari, Mary E. Johnson

International Journal of Aviation, Aeronautics, and Aerospace

Once a side note, sustainability reporting has become an important issue for companies and airlines globally and in the U.S. This exploratory study examined the sustainability reporting practices of U.S. passenger and cargo air carriers with total revenues exceeding $1 billion classified as Group III air carriers by the U.S Department of Transportation. The results showed that 53% of Group III air carriers published sustainability reports. Out of these 53%, all except one referenced the Global Reporting framework in their sustainability reports. Forty percent or 6 out of 15 carriers participated in at least one Carbon Disclosure Project questionnaire. Based …

A Case Study Exploring Organizational Development And Performance Management In The Operational Infrastructure Of A Professional Working Organization, Using Academic Constructs, Wm. Casey Crear

Electronic Theses and Dissertations

Curriculum, as a concept, has been historically associated with traditional schooling, but the reality is that its application extends to many arenas beyond academia. Through the case study lens, this dissertation utilized the ideologies of curricular theorists John Dewey, John Franklin Bobbitt, and Ralph Tyler to explore how intended, enacted, and assessed curricula phases can integrate into a professional working organization’s comprehensive functionality and materialize into the planning and implementation of its operational infrastructure. Following content analysis of a selected institution’s operational system, using closed codes, a descriptive comprehensive curriculum was designed to address the research purpose of understanding …

Effects Of Organizationally Endorsed Coaching On Performance And Validity Of Situational Judgment Tests, Melissa S. Stemig, Paul R. Sackett, Filip Lievens

Research Collection Lee Kong Chian School Of Business

There is growing interest in organizationally provided or organizationally endorsed coaching. However, little is known about the effects of such coaching on test scores in operational settings. This study reports on an examination of such a program in the context of the use of a situational judgment test (SJT) for medical school admissions. We examine the effects of multiple types of coaching methods on SJT scores and on their construct-related and predictive validities. Results suggest that (1) commercial coaching techniques may not be as effective as previously thought, whereas organizationally provided methods may be more effective, and that (2) the …

Which Problems To Solve? Online Knowledge Sharing And Attention Allocation In Organizations, Martine R. Haas, Paola Crisculo, Gerard George

Research Collection Lee Kong Chian School Of Business

Why do individuals allocate attention to specific problems in organizations? Viewing online knowledge sharing as a matching process between knowledge providers and problems, we examine attention allocation in the context of an online community within which knowledge providers respond to problems posted by other organization members. We argue that knowledge providers are more likely to allocate attention to solving problems that more closely match their expertise, but that decisions to allocate attention are also influenced by problem characteristics such as length, breadth, and novelty, as well as by problem crowding. Analyzing 1,251 realized matches and 12,510 nonrealized matches among knowledge …

Discrimination In Selection Decisions: Integrating Stereotype Fit And Interdependence Theories, Sunyoung Lee, Marko Pitesa, Stefan Thau, Madan M. Pillutla

Research Collection Lee Kong Chian School Of Business

We integrate stereotype fit and interdependence theories to propose a model that explains how and why decision makers discriminate in selection decisions. Our model suggests that decision makers draw on stereotypes about members of different social groups to infer the degree to which candidates possess the specific ability required for the task. Decision makers perceive candidates that have a greater ability required for the task as less (more) instrumental to their personal outcomes if they expect to compete (cooperate) with the candidate, and they discriminate in favor of candidates that are perceived as more instrumental to them. We tested our …

The Impact Of Culture On Creativity: How Cultural Tightness And Cultural Distance Affect Global Innovation Crowdsourcing Work, Roy Y. J. Chua, Yannig Roth, Jean-François Lemoine

Research Collection Lee Kong Chian School Of Business

This paper advances a new theoretical model to understand the effect of culture on creativity in a global context. We theorize that creativity engagement and success depend on the cultural tightness—the extent to which a country is characterized by strong social norms and low tolerance for deviant behaviors—of both an innovator’s country and the audience’s country, as well as the cultural distance between these two countries. Using field data from a global online crowdsourcing platform that organizes creative contests for consumer-product brands, supplemented by interviews with marketing experts, we found that individuals from tight cultures are less likely than counterparts …

Micro-Enterprise Education: The Academy For Creating Enterprise, Barry West, Gibb Dyer

Journal of Undergraduate Research

In developing countries throughout the world, one often-used approach to alleviating poverty has been to encourage entrepreneurship among the poor. Micro-credit is a highly popular solution to encourage the poor to launch new enterprises, but has somewhat mixed results (Field et al., 2013; Banjeree et al., 2009; Karlan and Zinman, 2011; Kaboski and Townsend, 2011). Current literature suggests that simply giving loans to those who start businesses out of necessity is not the best approach to encourage entrepreneurial success. These writers argue that these “necessity entrepreneurs” need education in the form of business knowledge and tools to help them succeed …

Nonprofit Leadership: A Study Of Governance Changes Over Time, Daisha M. Merritt

Dissertations, 2014-2019

This is a leadership study understood through board governance in nonprofit organizations. The study sought to discover if there were indicators of coercive institutional isomorphism occurring in human service nonprofit organizations in the United States. IRS 990 tax forms were compiled from 2008- 2012 to determine if there were increasing levels of reported governance practices. Methodology included factor analysis, comparison of means, trend analysis, and regression models. Results indicated that there is an overall trend of increasing reported practices of governance in human service nonprofit organizations. Board size is the most significant indicator associated with changes in reported governance practices. …

7 Tips To Grow Your Rural Business With Purpose And Meaning, Connie I. Reimers-Hild, Alyssa Dye

Community Vitality Initiative

No one can predict the future; however, rural entrepreneurs and business owners can use a future-focused leadership approach, which includes examining megatrends, to shape the future of their businesses. Megatrends are global shifts that influence society, the economy and the environment. The purpose of this article is to help rural entrepreneurs discover ways to grow their businesses with Living with Purpose and Meaning Megatrend.

Firing Threats: Incentive Effects And Impression Management, Brice Corgnet, Roberto Hérnan-Gonzalez, Stephen J. Rassenti

Economics Faculty Articles and Research

We study the effect of firing threats in a virtual workplace that reproduces features of existing organizations. We show that organizations in which bosses can fire up to one third of their workforce produce twice as much as organizations for which firing is not possible. Firing threats sharply decrease on-the-job leisure. Nevertheless, organizations endowed with firing threats underperformed those using individual incentives. In the presence of firing threats, employees engage in impression management activities to be seen as hard-working individuals in line with our model. Finally, production levels dropped substantially when the threat of being fired was removed, whereas on-the-job …

An Examination Of The Volunteer Coordinator's Influence On Church Volunteers' Intent-To-Continue At The Largest Protestant Churches, Jason Berton Golden

Dissertations

Volunteers contribute to the production of goods and services by easing the burden of the paid workforce while not increasing costs. Today’s volunteers tend to be highly trained, skilled professionals looking for a place to invest their time and skills. Churches are the largest single recipient of many volunteers’ efforts. Despite this fact, volunteerism is on the decline in churches.

Once recruited, attrition rates can climb as high as 40% in the first 12 months following training of volunteers. Therefore, the greatest challenge churches face is turnover. Not only does turnover lead to reduced production; it also incurs added expenditures …

Acceptance Of Change: Exploring The Relationship Among Psychometric Constructs And Employee Resistance, Brian Dunican

Dissertations

Change is inevitable and can influence numerous events inside and outside an organization. The contrasting attitudes of acceptance and resistance to change are an increasingly interesting topic in today’s global, ever-changing, and competitive environment. Discovering the behavioral origins of employees’ reactions to change is an integral part of understanding the way in which individual mindset may play a role in coping with organizational change and resistance. This body of knowledge may give organizations insight for creating a competitive advantage over their counterparts. Conceivably, it can be argued that some researchers view change as a process of gradual adaptation that is …

The Assessment Of Organizational Culture And Servant Leadership Within An African American Church: A Descriptive Study Of Behavioral Norms And Expectations, Walter Malone Iii

Dissertations

The lack of success in nonprofit organizations often is due to challenges in management (Drucker, 2008). Faith-based organizations are not immune to these problems. The church struggles to live out its mission, often due to ineffective practices (Barna & Jackson, 2004). Chand (2011) asserted that it is the culture of an organization that builds or erodes its effectiveness. In the context of the church, servant leadership practices are considered to be a contributing factor to organizational effectiveness. The purpose of this study was to examine organizational culture and servant leadership as perceived by the leadership team of an African American …

Ua41 University College Connection, Dennis K. George, Dean, Wendi Kelley, University College, Western Kentucky University

UC Publications

No abstract provided.

Nonprofit Leadership: A Study Of Governance Changes Over Time, Daisha M. Merritt

Publications

This is a leadership study understood through board governance in nonprofit organizations. The study sought to discover if there were indicators of coercive institutional isomorphism occurring in human service nonprofit organizations in the United States. IRS 990 tax forms were compiled from 2008- 2012 to determine if there were increasing levels of reported governance practices. Methodology included factor analysis, comparison of means, trend analysis, and regression models. Results indicated that there is an overall trend of increasing reported practices of governance in human service nonprofit organizations. Board size is the most significant indicator associated with changes in reported governance practices. …

An Information Privacy Examination Of The Practices Of Pharmaceutical Companies Regarding Use Of Information Collected Through Their Websites, Shonda Dellena Brown

CCAC Theses and Dissertations

Consumers have begun to take a more proactive approach to their healthcare by accessing pharmaceutical companies Websites to obtain health and drug information, support groups, rebates, coupons, as well as free drug trials. In exchange for these benefits, companies require consumers to voluntarily disclose information. However, research has shown that consumers continue to be concerned about how their information is managed, used, and distributed by companies, especially if accessed via the Web. To date, there has been limited empirical research to examine the actual online practices of companies when it comes to privacy, especially those of pharmaceutical companies. Using Delphi …

Assessment Of The United States National Security Space Management And Organization, Charles G. Simpson

Theses and Dissertations

This research analyzes the results of the Report of the Commission to Assess the United States National Security Space Management and Organization, dated January 11, 2001 in order to determine which recommendations were beneficial, which recommendations are still in effect and what additional measures should be undertaken to continue, and even advance, our standing as a premier space power. It analyzes the potential managerial and organizational shortcomings of National Security Space within the United States Government, specifically the Department of Defense. Additionally, this paper reviews the various management and organizational force restructuring which occurred as a result of the commission’s …

How To Be A Top-Gun Deal Maker, Michael Benoliel

Research Collection Lee Kong Chian School Of Business

In the late 1970s, while working as a cable industry lobbyist in Washington, Robert Johnson realized that African Americans, a group representing a lot of consumer buying power, were not collectively served by a dedicated cable television channel. This fact represented a tremendous business opportunity to anyone with significant investment capital.

Guidelines And Ethical Considerations For Assessment Center Operations, Deborah E. Rupp, Brian J Hoffman, David Bischof, William Byham, Lynn Collins, Alyssa Gibbons, Shinichi Hirose, Martin Kleinmann, Jeffrey D. Kudisch, Martin Lanik, Duncan J. R. Jackson, Myungjoon Kim, Filip Lievens, Deon Meiring, Klaus G. Melchers, Vina G. Pendit, Dan J. Putka, Nigel Povah, Doug Reynolds, Sandra Schlebusch

Research Collection Lee Kong Chian School Of Business

This document’s intended purpose is to provide professional guidelines and ethical considerations for users of the assessment center method. These guidelines are designed to cover both existing and future applications. The title assessment center is restricted to those methods that follow these guidelines.

Emotional Labor Actors: A Latent Profile Analysis Of Emotional Labor Strategies, Allison S. Gabriel, Michael A. Daniels, James M. Diefendorff, Gary J. Greguras

Research Collection Lee Kong Chian School Of Business

Research on emotional labor focuses on how employees utilize 2 main regulation strategies—surface acting (i.e., faking one’s felt emotions) and deep acting (i.e., attempting to feel required emotions)—to adhere to emotional expectations of their jobs. To date, researchers largely have considered how each strategy functions to predict outcomes in isolation. However, this variable-centered perspective ignores the possibility that there are subpopulations of employees who may differ in their combined use of surface and deep acting. To address this issue, we conducted 2 studies that examined surface acting and deep acting from a person-centered perspective. Using latent profile analysis, we identified …

The Unburdening Effects Of Forgiveness: Effects On Slant Perception And Jumping Height, Zheng Xue, Ryan Fehr, Kenneth Tai, Jayanth Narayanan, Michele J. Gelfand

Research Collection Lee Kong Chian School Of Business

Research shows that in the aftermath of conflict, forgiveness improves victims’ well-being and the victim–offender relationship. Building on the research on embodied perception and economy of action, we demonstrate that forgiveness also has implications for victims’ perceptions and behavior in the physical domain. Metaphorically, unforgiveness is a burden that can be lightened by forgiveness; we show that people induced to feel forgiveness perceive hills to be less steep (Study 1) and jump higher in an ostensible fitness test (Study 2) than people who are induced to feel unforgiveness. These findings suggest that forgiveness may lighten the physical burden of unforgiveness, …

Become A Future-Focused Leader: Use Three Megatrends To Grow Your Rural Business, Connie Reimers-Hild, Alyssa Dye

Community Vitality Initiative

No one can predict the future; however, rural entrepreneurs and business owners can use a future-focused leadership approach, which includes examining megatrends, to shape the future of their businesses. Megatrends are global shifts that influence society, the economy and the environment. This article discusses three megatrends shaping the future of rural businesses:

1) The Rise of the #GigEconomy

2) Living with Purpose and Meaning

3) The Decentralized Marketplace

The article also provides coaching tips for rural entrepreneurs on how to use megatrends to grow their businesses.

While many companies are struggling to keep up with the rapid rate of change, …

A Verification And Extension Of Students' Motivations, Financial Orientation, And Identity Salience As Predictors Of Likelihood To Withdraw From A University, Matthew I. Quinn

Undergraduate Distinction Papers

Broadly, this research examines a student’s likelihood to withdraw from a university based on the relationship between motivations, financial orientation, and identity salience. Specifically, this study empirically examines the relationship between extrinsic motivation, intrinsic motivation, and apathetic motivation, perceived opportunity loss and lifestyle activities related to financial orientation, and satisfaction and reciprocity related to identity salience, as predictors of a student’s likelihood of withdrawing from a university.

A questionnaire was designed by extending scale items related to the constructs of interest. First-year students at a private university located in the upper Midwest were sampled. A hypothesized model was tested using …

Some New Co-Editors For 2015 And Web Stats Showing Omj Readership Increasing In Number And Global Reach, William P. Ferris

Organization Management Journal

No abstract provided.

Managers’ Family-Supportive Supervisory Behaviors: A Multilevel Perspective, Sue A. Epstein, Janet H. Marler, Thomas D. Taber

Organization Management Journal

Using a combination of trait and situational variables we develop a model to explore the antecedents of managers’ family-supportive behaviors. Our model hypotheses were tested using data gathered from a sample of 312 subordinates matched to 92 managers. Hierarchical linear modeling (HLM) of the nested data yielded results that show both an individual manager’s trait (i.e., empathy) and situational variables (i.e., subordinate’s family-to-work conflict and leader–subordinate exchange quality) significantly predicted managers’ supportive behaviors. Additional HLM analyses showed that the manager’s gender (trait) and group work-to-family conflict (situation) moderated the relationship between manager’s empathy and family-supportive behaviors. Our results suggest that …

Facilitating Work-Life Balance: Understanding The Factors That Predict Managers’ Support, Kristin Backhaus

Organization Management Journal

No abstract provided.