Business Commons^™

Managing Across Borders In Asia, Richard R. Smith, Suee Chieh Tan

Asian Management Insights

Across many countries in Asia, we are witnessing local leaders rise to the level of country leader or managing director in their home country. However, when it comes to taking on regional roles in global fi rms, many of these leaders are unable to work effectively across borders. In other words, there were some skills or factors that allowed them to be successful in one country, but were not transferable to others.

Responsible Leadership, Flocy Joseph

Asian Management Insights

An array of scandals has rocked the world in recent times, such as financial malpractices (Arthur Andersen, Lehman Brothers, the LIBOR scam), unethical practices (FIFA mismanagement), and environmental damages (Gulf of Mexico oil spill, Volkswagen emission controls). All of which the critics of capitalism are not unhappy to report and embellish in great detail. The competing goals of a quest for power, meeting ethical standards, maintaining profitability, securing dwindling resources, and adapting to global environmental change have created an increasingly complex business canvas for leaders to navigate. The acceleration of environmental and social challenges exert pressure on corporate leaders to …

Balancing Exploration, Exploitation, And Efficiency : A Framework Of Entrepreneurial Learning., Shaun Paul Digan

Electronic Theses and Dissertations

Entrepreneurial learning (EL), defined as “learning in the entrepreneurial process through which individuals acquire new knowledge, either vicariously or from direct experience, which has the potential to change the range of entrepreneurial actions”, is a key construct in the pursuit and development of entrepreneurial opportunities. However, the field of entrepreneurship has yet to produce a theory of learning explaining under what conditions individuals engage in differing types of entrepreneurial learning. Further, the limited research within this line of inquiry is diverse and disconnected. In this research, I attempt to advance the literature on organizational and entrepreneurial learning through the examination …

Green Practices Among Fashion Manufacturers: Relationship With Cultural Innovativeness And Perceived Benefits, Dooyoung Choi, Tae-Im Han

STEMPS Faculty Publications

The purpose of this study was to examine green practices implemented among fashion manufacturers and identify factors that drive the adoption of those practices, specifically focusing on a company’s cultural innovativeness and the perceived benefits of green innovations. An online survey was created containing both open-ended and multiple-choice questions using Likert scales. Data were gathered from 29 fashion manufacturers that were identified by the Google search engine and then approached. Qualitative data were analyzed to obtain insights into fashion manufacturers’ green practices and a cluster analysis was conducted to categorize companies into distinct groups based on their level of green …

Revisiting The Human Capital System, Richard Raymond Smith

Research Collection Lee Kong Chian School Of Business

A holistic view of human capital inside any organization consists of talent management, organizational structure and culture, and strategic leadership.

Do Satisfied Employees Deliver Better Service Experiences That Result In Satisfied Customers, And, What Are The Factors Affecting Employee Satisfaction And Customer Satisfaction?, Chuen Kong Kevin Cheong

Dissertations and Theses Collection (Open Access)

It is often said that a happy worker is a good worker, but do happy workers in the service industry result in happy or satisfied customers or guests? This research aimed to seek out answers to this anecdotal question by surveying both frontline, customer-facing employees and visitors or guests in several visitor attractions in Singapore and the Philippines. The research found significant correlation between job satisfaction, psychological empowerment and guest satisfaction, particularly in zone-managed visitor attractions. Zone-managed attractions did not deploy the conventional and traditional functional operating structure; employees’ job functions were clustered by customer touchpoints associated with how the …

Micro-Coaching As A Blend To Make E-Learning More Effective, Krishnan Narayanan

Dissertations and Theses Collection (Open Access)

While e-learning has taken a stronghold as the de-facto training medium in knowledge intensive technology sector organizations, several factors have been hypothesized to influence the efficacy of training efforts, such as educator presence, interaction levels and individual motivation for development. This dissertation looks at one blended learning intervention that organizations can make use of to significantly improve the learning outcomes. The paper introduces micro-coaching, a new construct referring to brief coaching and mentoring interventions, that in conjunction with the e-learning sessions can improve cognitive as well as behavioral changes in individuals, which are key to improving learning and the resultant …

“Because I Care I Risk”: How Ceo Free Market Orientation Affects The Extent And Type Of Income Smoothing, Mirzokhidjon S. Abdurakhmonov

Graduate Theses and Dissertations

The executive political ideology literature suffers from a lack of conceptual clarity because social and economic issues are conflated. This has created an inconsistency in empirical findings with the theoretical predictions of the political ideology construct. In this dissertation, I identify a distinct economic component, free market orientation, based on support for economic individualism, competition, and property rights to reconcile these inconsistencies. Specifically, I argue that these indicators of free market orientation will have a unique impact on the way executives run their organizations. I develop a novel scale that measures CEO economic values that I term free market orientation …

Social Class And Social Networks: How Sociocultural Upbringing Affects Organizational Social Networks, Jacqueline Tilton

Graduate Theses and Dissertations

Organizations are a key venue where individuals from different backgrounds have the opportunity to interact and yet we know very little about how social class background shapes interactions within the workplace. There is reason to believe that the differing value systems of social class groups influence their attitudes and behavior towards workplace connections and relationship formation. This article considers how social class background affects organizational social networks as well as the class-distinct values and attitudes that shape networking behavior of employees. To study this phenomena, I analyze a sample of 490 employees from a broad range of roles and organizations …

Exit, Voice, And Entrepreneurship: The Impact Of Identity Concerns On Underrepresented Minorities, Georgianna D. Melendez

Graduate Doctoral Dissertations

Despite organizations’ growing concerns over the recruitment and retention of underrepresented minorities in the United States, not enough is known about the conditions that lead underrepresented minority professionals to exit organizations and become entrepreneurs. Through an intersectionality lens and using a phenomenological methodology to form descriptive themes, this study seeks to further explore the experiences of minority professionals in organizations. Specifically, the focus of the study is to understand the conditions prompting underrepresented minorities to become entrepreneurs and either straddle or exit when launching their ventures. Although underrepresented minorities launching their own businesses is not a new phenomenon, the idea …

Being Sensitive To Positives Has Its Negatives: An Approach/Avoidance Perspective On Reactivity To Ostracism, Ferris D. Lance, Shereen Fatimah, Ming Yan, Lindie H. Liang, Huiwen Lian, Douglas J. Brown

Research Collection Lee Kong Chian School Of Business

Workplace mistreatment is typically conceptualized as being exposed to a negative stimulus – for example, a threat, verbal abuse, or other forms of harassment. Consequently, we expect workplace mistreatment will have the greatest effect on individuals who are sensitive to the presence and absence of negative stimuli – or those with a strong avoidance temperament. Although this may be the rule for most mistreatment constructs, we argue that ostracism may be the exception. Using an approach/avoidance framework to highlight unique elements of ostracism, we build on the definition of ostracism as being the absence of an expected positive stimulus (i.e., …

Constructed Response Formats And Their Effects On Minority-Majority Differences And Validity, Filip Lievens, Paul R. Sackett, Jeffrey Dahlke, Janneke Oostrom, Britt De Soete

Research Collection Lee Kong Chian School Of Business

The inflow of immigrants challenges organizations to consider alternative selection procedures that reduce potential minority (immigrants)-majority (natives) differences, while maintaining valid predictions of performance. To deal with this challenge, this paper proposes response format as a practically and theoretically relevant factor for situational judgment tests (SJTs). We examine a range of response format categories (from traditional multiple-choice formats to more innovative constructed response formats) and conceptually link these response formats to mechanisms underlying minority-majority differences. Two field experiments are conducted with SJTs. Study 1 (274 job seekers) contrasts minority-majority differences in scores on a multiple-choice versus a written constructed response …

Humility Breeds Authenticity: How Authentic Leader Humility Shapes Follower Vulnerability And Felt Authenticity, Burak Oc, Michael A. Daniels, James M. Diefendorff, Michael Ramsay Bashshur, Gary John Greguras

Research Collection Lee Kong Chian School Of Business

Integrating existing work that considers the self through an interpersonal lens with theories pertaining to leader humility and authenticity, we develop a moderated mediation model that theorizes how and under what circumstances leader humility relates to follower felt authenticity. We argue that followers feel less vulnerable when their leaders express humility and further that this relation becomes weaker as the authenticity of leader humility decreases. We also theorize that follower vulnerability is the mechanism explaining the interactive effect of leader humility and its authenticity on follower felt authenticity at work. Our theoretical model was supported across four studies employing both …

The Relationship Between Capital Structure And Profitability Of United States Manufacturing Companies: An Empirical Analysis, Cuibing Wu

Morehead State Theses and Dissertations

A thesis presented to the faculty of the Elmer R. Smith College of Business and Technology at Morehead State University in partial fulfillment of the requirements for the Degree Master of Science by Cuibing Wu on April 22, 2019.

Psychological Ownership Of Simple Jobs: The Effect Of Job Crafting, John S. Furrh Iii

PhD in Business Administration Dissertations

Previous research on the relationship of job characteristics and psychological ownership has primarily focused on the specific dimensions of work and possessive behaviors and their impact on employees in complex jobs. This study takes a new path by examining how psychological ownership can be increased for a previously unexamined group, employees in simple (i.e., routine and repetitive) jobs. Based on 2016 U.S. Bureau of Labor Statistics reports, almost 60% of jobs in the U.S. workforce could be considered to be simple or low in complexity. This study intends to investigate the answer to the following key research question: Can psychological …

Book Review: Seeds Of Greatness By Denis Waitley, Jennifer Maynard

Marriott Student Review

Book review of Seeds of Greatness by Denis Waitley, personal anecdotes and summaries of research on the secrets to success in life and in the business world.

Exploring The Perceptions Of Leaders In Investor-Owned Utilities In California On Managing Organizational Change Initiatives, Maria Liza Legaspi

Dissertations

Purpose: The purpose of this qualitative study employing in-depth interviews was to identify the strategies and practices executive leaders and midlevel managers of investor-owned utilities (IOUs) perceive are effective in creating employee acceptance and support of organizational change and to identify the supports and barriers executive leaders and midlevel managers perceive as affecting employee acceptance or resistance to organizational change in IOUs.

Methodology: A qualitative research design enabled the capture of deeper thoughts and insights of executive leaders and midlevel managers of 4 IOUs in California. The study delved into the strategies and practices used by IOUs that are perceived …

Discussion On The Differences Between U.S And Chinese Management Styles, Bazil Cunningham

Global Tides

In an increasingly globalized world, conducting business with leaders from various parts of the world is inevitable. An understanding of the managerial styles of leaders is imperative to the long-term success and influence of an international corporation. This paper will introduce the managerial styles of executives from U.S and Chinese based companies and point out the variations in style that exist. Information received from interviews with Chinese and U.S managers will assist in determining the differences between each style. The synthesis of qualitative research analysis and scholarly data will aid in forming the argument as to whether both styles can …

Unretentive Incentives, Rebekah Paradis

Student Scholar Showcase

In the workplace, managers often offer monetary rewards or incentives as instantaneous motivators in hopes that it will alter employee behavior. Unfortunately, although these rewards have been proven to yield desired outcomes, their impacts are short lived as managers create an environment based on extrinsic motivation. When an employee works solely to receive a paycheck it is already challenging to keep them, as other companies can offer them comparable, if not better, salaries. It is even harder to retain an employee who is accustomed to receiving an incentive with a particular behavior when the reward is no longer an option, …

From Cyber To E-Mail Incivility: A Psychometric Assessment And Measure Validation Study, Kimberly Mccarthy, Rajnandini Pillai, Bennett Cherry, Michael Steigerwald

Organization Management Journal

Conducting research on organizational communication, and on how e-mail is used and misused by employees, is an important question addressed by this research. Specifically, we assess and address the deficiency in the existing construct of cyber incivility. This research examines how the existing scale is lacking, explains why a new scale is needed, and then develops and tests a new measure of rude e-mail. In this study we perform a quantitative test of the quality of the existing cyber incivility scale. In addition, we develop and propose a new scale with improved psychometric properties and test its validity on a …

The Modern Face Of Workplace Incivility, Devi Akella, Vance Johnson Lewis

Organization Management Journal

No abstract provided.

Resilience Only Gets You So Far: Volunteer Incivility And Burnout, Sheridan B. Trent, Joseph A. Allen

Organization Management Journal

Although multiple factors have been found to induce burnout in volunteers, studies examining relationships among volunteer coworkers as a potential stressor are sorely lacking. Through the lens of conservation of resources (COR) theory, we investigated coworker (i.e., from both paid and unpaid coworkers) incivility as a predictor of burnout in a sample of volunteers. COR theory postulates that environmental stressors lead to burnout or other negative outcomes by depleting an individual’s resources. The present study also explored resilient coping as one factor that might help volunteers cope with the burnout emanating from incivility. Using regression, we found that incivility from …

Incivility And Beyond At The Top Management Team Level, Joanne O. Martinez, Julia Eisenberg

Organization Management Journal

Although incivility has been gaining increasing attention in the literature as well as in the industry, academic studies have not examined the effects on top management team (TMT) members. TMT members are different from employees at other levels because they are officers of their organizations who are held to a much higher level of responsibility than those in lower echelons. They are crucial in setting the norms of an organization and have far-reaching influence. This article seeks to uncover the mechanisms that explain what happens when TMT members are targets of uncivil leadership behavior. Semistructured interviews were conducted with 15 …

On Observers’ Conjunctive Attributions And Blame For Workplace Mistreatment, James M. Wilkerson, Janet C. Meyer

Organization Management Journal

This essay reflects on the need for more research to address observers’ perspectives and reactions when witnessing or hearing about workplace mistreatment. After describing workplace mistreatment with respect to a behavioral spectrum ranging from incivility to violence, this essay focuses on observers’ causal attributions and blame for workplace mistreatment. We relate observers’ conjunctive causal attributions to multifocus blame that positions the organization as decidedly more blameworthy than typical research in a traditional causal attribution paradigm would suggest. We also offer some suggestions for future research that is more responsive to observers’ blame for workplace mistreatment.

What Is Workplace Incivility? An Investigation Of Employee Relational Schemas, Jonathan Samosh

Organization Management Journal

This qualitative study investigated relational schemas of workplace incivility to develop an understanding of incivility from the employee perspective, refine theoretical comprehension of the incivility construct, and begin collecting data to support development of applied interventions. Two hundred and five currently employed respondents answered open-ended survey questions about schematic features of incivility and normative questions about how it should be addressed at work. Responses were analyzed with phenomenological methodology. Workplace incivility was defined in relational schemas similarly to current scholarly conceptualization, but respondents’ examples of incivility included more severe mistreatment as well. Perpetrators, targets, bystanders, and interveners were identified as …

The Underutilized Tool Of Project Management - Emotional Intelligence, Gerald C. Lowe

USF Tampa Graduate Theses and Dissertations

Previous research has typically focused on singular attributes that impact a leader’s effectiveness. This study, instead, looks at whether emotional intelligence moderates the anticipated negative effect of distributed presence on engagement and influence, and ultimately, leader effectiveness. Buttressed by emotional intelligence, engagement, and influence theories, the research question focused on how emotional intelligence skills moderate the impact of a project manager’s distributed presence to render the leader effective. The study sample for this research came from voluntary participants who work for a U.S. government agency comprising leaders co-located with their teams and distributed presence leaders. Descriptive statistics showed that leaders …

Leadership In Christian Higher Education: The Impact Of Different Leadership Styles On Students, Montana Lynn Hancock

Selected Honors Theses

This is an expanded literature review of leadership in Christian higher education institutions, and how leaders and their leadership style, servant, transformational, transactional, and passive-avoidant, impact developmental factors of students such as academic excellence, professional development, ethical and moral development, faith, and spiritual development. This paper is looking directly at the components of colleges and universities that are members of the Council for Christian Colleges & Universities (CCCU). The expanded literature review analyzed research previously conducted and determined that transformational leadership is the most impactful leadership style on the developmental factors of students that were looked at include academic excellence, …

Leadership And Community In The Arts: A Case Study Of Legend And Culture In Chiusdino, Italy, Amanda Svetlak

Arts Administration Masters Theses

The complexity of culture goes beyond artistic expression, nationality, race, and religion. Culture shapes our communications, interactions, and our perceptions of the world around us (Hall, 1989). Studies show that self-awareness of our own culture through exposure to the unfamiliar leads to intercultural competences (Herlo, 2015; Crossman, 2011; Hermond 2018; Hall 1989). As technology, travel, and community diversity continues to shrink our world and diversify our workplaces, these intercultural competences support modern processes of marketing, community engagement, and organizational leadership. This thesis is a case study of the community culture, organizational culture, and structure of arts institutions in Chiusdino, Italy. …

The Process Of Conducting Socioeconomic Research In Vietnam: An Internship With The Development And Policies Research Center (Depocen), Kira Le

Independent Study Project (ISP) Collection

As Vietnam continues its rapid development, its government and people will be increasingly reliant on research organizations such as the Development and Policies Research Center (DEPOCEN) to study the socioeconomic issues that demand to be addressed in the interest of the sustainable development of the country. DEPOCEN is an independent research organization that has studied issues ranging from poverty and gender equality, to business & investment environment and trade liberalization. Since its establishment in 2005, DEPOCEN has developed collaborative relationships with many other research institutions like Oxford Economics and the Korean Institute of Economic Policy, and has offered its services …

Flexible Moral Behavior In The Workplace, Kraivin Chintakananda

Dissertations and Theses Collection (Open Access)

In my dissertation, I systematically examine what it means to be morally flexible. I develop a scale to capture an individual’s willingness to adapt their moral behavior and examine both positive and negative consequences of this type of moral flexibility in the workplace. My dissertation consists of three studies. In Chapter 2, I draw from the personality strength literature and research on within-person variability in moral behavior to introduce the construct of moral adaptability (MA) defined as the willing to adjust moral behavior depending on the situation. I argue MA functions in a similar manner to personality strength (but in …