Business Commons^™

Customer Focus In The Library: The Children's Book Collection, Nora Allred, Annelise Doll, Allison Neely

Annual Copper Country Lean Conference

Customer service is at the heart of Lean. The Van Pelt and Opie Library strives to meet customer (patron) needs even when they fall outside of the typical services provided by an academic library.

Examining The Mediating Effect Of Job Crafting On The Relationship Between Managerial Coaching And Job Engagement In The Skilled Trades, Jennifer H. Duplessis

Human Resource Development Theses and Dissertations

Employee engagement continues to gain considerable attention owing to its positive correlation with numerous desired work-related outcomes (Saks, 2019; Shuck et al., 2017). Engagement in one’s job has become of particular interest in industry sectors experiencing shortages, such as the skilled trades (Bilginsoy, 2003). The skilled trades have reportedly been the most difficult segment of the employee market to staff globally year over year (Schwartz, 2015; Wright, 2013).

As organizations wish to improve engagement in one’s job, they have looked to developmental antecedents of engagement (Ellinger, Musgrove, & Ellinger, 2012). Managerial coaching has been supported as having a significant direct …

A Review Of The Historical Roots Of The Union Conference Organizational Structure In The Seventh-Day Adventist Church And Inter-Structural Accountability, Eric Louw

Andrews University Seminary Student Journal

Over the last few years, a debate regarding the inter-structural relationship of each level of the Seventh-day Adventist Church has grown to the point where it can be polarizing, regardless of which side of the debate one is on. This tension has likely come about, at least in part, as a response to the ongoing gender role debate, which has given rise to the emergence of an “us vs. them” mentality between those who agree and disagree with the decisions of the General Conference Sessions and its Executive Committee. This paper looks at some of the historical data related to …

Does Extrinsic Motivation Affect Creativity Within Diverse Teams?, Gitanjali K. Viswanathan

Honors Theses

This study analyzes the relationship between extrinsic motivation and creativity in teams. The moderation effect of functionality, openness to experience, agreeableness, conscientiousness, and diversity within a team is also considered. A survey was constructed and distributed to students within Sections 1 and 6 of the course Principles of Management at The University of Mississippi. Survey data were collected from 77 respondents and used for hierarchical regression and moderation analysis. The results of this study do not support extrinsic motivation as a significant predictor of creativity. Functionality, agreeableness, and conscientiousness each demonstrate a separate, significant interaction effect with extrinsic motivation. However, …

Consumer Response To Corporate Social Responsibility (Csr) At Bridgewater College, Abenezer Tekle

Honors Projects

With the development of multinational companies (MNCs), corporate social responsibility (CSR) has become a very important component of corporate strategic plan. This study provides preliminary evidence that consumer response about the CSR behavior of Multinational Corporation are determined by different factors. In order to identify and measure the effects of CSR behavior on consumer response, I used quantitative research by creating an online survey to analyze three objectives. Nike was specifically included in the survey due to its popularity on college campuses. The results show that knowledge/awareness of CSR have some meaningful influence on millennial purchasing behavior; however, extensive student …

The Effect Of Faculty Leadership Style On The Results Of Student Evaluation Of Teachers, Sadeq Sohrabie

Theses & Dissertations

Higher education administrations use Student Evaluation of Teacher (SET) frequently as a performance metric for instructors and professors. Many decisions are being at least partially made based on SET results such as recruiting, retention, and promotion decisions. SET has been subject of many studies but just recently leadership style is being studied as a factor affecting SET. Research shows instructors’ transformational leadership in classrooms can lead to more effective and efficient classrooms, which in turn yields higher student satisfaction and academic gains. In this Study, the relationship between SET and transformational/transactional leadership style has been examined using structural equation modeling. …

The Relationship Between The Perceived Value Of Professional Development, Job Satisfaction, And Intent To Leave, Wendy Marie Wells

Dissertations

Organizations striving to remain competitive compete in the war for talent in order to recruit and retain employees. Studies assessing intent to leave and turnover suggest numerous strategies to mitigate the revolving door of employees quitting jobs (Allen, 2008; Allen, Bryant, & Vardaman 2010; Lee, Hom, Eberly, & Li, 2018). This study assesses the relationship between the perceived value of professional development, job satisfaction, and intent to leave. Results of the study reveal as one finds professional development, valuable job satisfaction increases. In assessing the relationship between professional development and intent to leave, the results of the study suggest that …

Property Management Leadership In Digital Era, Monica Kristaly

University Honors Program Senior Projects

Leaders’ efforts to sustain a competency advantage are tightly connected to their company’s ability to implement technology innovation. Property management allows decision making and team-leading processes to unfold new shapes again and again. However, little research has examined these dynamics. This study examines the relationship between leadership styles and property management firm performance in the digital era. We focus on two leadership styles: Transactional Leadership and Transformational Leadership and propose that digitalization will moderate the relationship between different leadership styles and property management effectiveness. Using transactional and transformational leadership theories, we propose that both transformational and transactional leadership styles are …

The Making Of A Person: The Relationship Of Job Crafting And Leisure Crafting On Work Engagement, Occupational Role Salience, Job Performance And Psychological Well-Being., Joshua D. Anna

Electronic Theses and Dissertations

This study looks at how an individuals’ ability to job craft relates to work engagement, job performance and their psychological well-being; and when job crafting opportunities are low, how leisure crafting can compensate to provide the individual similar personal outcomes. This study also examines when job-crafting opportunities are high, how these positive effects can spillover onto other aspects of an individuals’ life such as leisure. This study also examines the extent to which an individual views work as a mean of self-identification and how this relates to job crafting. A total of 303 respondents met the inclusion criteria and completed …

"It's Personal": A Case Study Analysis Of The Strategic Management Of Resources In A Historically Black University Athletic Department., Brigitte M. Burpo

Electronic Theses and Dissertations

This dissertation is a qualitative case study examination of the strategic management of critical resources in an HBCU athletic program. It begins with a historical overview of HBCUs and HBCU athletic departments focusing on the systemic and societal influences that contributed to the current state of HBCU athletic programs. This dissertation later discusses the influence of a lack of financial resources on HBCU athletic departments further depletes the ability to operate with a competitive advantage. Chapter One focuses on the historic background of HBCUs and their formation as well as the societal influences that depleted critical resources. Chapter Two covers …

Data Breach Consequences And Responses: A Multi-Method Investigation Of Stakeholders, Hamid Reza Nikkhah

Graduate Theses and Dissertations

The role of information in today’s economy is essential as organizations that can effectively store and leverage information about their stakeholders can gain an advantage in their markets. The extensive digitization of business information can make organizations vulnerable to data breaches. A data breach is the unauthorized access to sensitive, protected, or confidential data resulting in the compromise of information security. Data breaches affect not only the breached organization but also various related stakeholders. After a data breach, stakeholders of the breached organizations show negative behaviors, which causes the breached organizations to face financial and non-financial costs. As such, the …

Perception Of County Extension Agents’ Organizational Fit After Participating In The Mentoring Component Of The Cooperative Extension Service Onboarding Program, Angela Blacklaw-Freel

Graduate Theses and Dissertations

The purpose of this study is to determine the perception employees of the Arkansas Cooperative Extension Service (CES) after participating in a mentoring program. The CES implemented an onboarding program in 2010 which included a yearlong mentoring component for county extension agents because they were resigning at an alarming rate. The study aimed to illuminate if the mentoring program increased the county extension agents’ perception of fit after completing the program by determining if they felt they possessed characteristics that were compatible with the organization.

This study was founded on the mentees’ viewpoints of their perceptions of person-organization (PO) fit, …

A Dynamic Account Of Self-Efficacy In Entrepreneurship, Michael M. Gielnik, Ronald Bledow, Miriam S. Stark

Research Collection Lee Kong Chian School Of Business

We present a dynamic account of self-efficacy in entrepreneurship that integrates social–cognitive and control theory. According to our dynamic account, variability in self-efficacy energizes action because it involves self-motivation and discrepancy perception as competing motivational processes. We argue that variability and the average level in self-efficacy nascent entrepreneurs display over time support the enactment of entrepreneurial intentions and predict business ownership. The proposed positive effect of variability further implies an inverted u-shaped relationship between self-efficacy at a single point in time and business ownership. To test these hypotheses, we repeatedly assessed entrepreneurial self-efficacy of nascent African entrepreneurs during a 12-week …

Prospects Of Incubation In Supporting Agrobased Industry: Evidence From Malaysian Agricultural Research And Development Institute, Subramaniam Sarpaneswaran

Student Works (2020-2029)

Agricultural incubation system plays an essential role in fostering the national agriculture systems. This study is mainly based on a single public agricultural research institution in Malaysia, which is, Malaysian Agricultural Research and Development Institution (MARDI). The main objective of this study is to examine the relevance of incubator support system in fostering capabilities development of incubatees. In this regards, the selected four MARDI’s agro-based incubatees have been studied qualitatively via indepth interviews. The emphasis is on assessing the different supports system at different incubation stages since there is lacking comprehensive studies on monitoring the agrobased incubatee business performance during …

Painting The World Crimson: The Global Spread Of Graduate Management Education As Facilitated By Harvard Business School, Keshav Krishnamurty

Graduate Doctoral Dissertations

The growth and spread of business education worldwide is a phenomenon of contemporary interest, because it has enabled the expansion of a global managerial class that operates as social and economic elites worldwide in a time of growing inequality. I take a historic approach to this contemporary phenomenon by examining the role that Harvard Business School (HBS) played in the 1950s and 1960s in the conceptualization and launch of the now very prominent Indian Institute of Management (IIM) in Ahmedabad. Using the archival materials at the Special Collections of the Baker Library at Harvard Business School, my research uncovers which …

Mindfulness Arrives At Work: Deepening Our Understanding Of Mindfulness In Organizations, Jochen Reb, Tammy Allen, Timothy J. Vogus

Research Collection Lee Kong Chian School Of Business

Mindfulness has become an increasingly popular practice and in parallel scholarly research has grown considerably. However, the study of mindfulness at work remains limited and motivates this special issue on “Mindfulness at Work: Pushing Theoretical and Empirical Boundaries.” In this introduction to the special issue we offer a brief initial grounding in the literature on mindfulness at work and in organizations. We then turn attention to how the six articles in this special issue advance this nascent field. We use both as a point of departure for considering the benefits and limits of mindfulness in organizations as well as the …

Equality In The Workplace, Siow-Heng Ong

Research Collection Lee Kong Chian School Of Business

No abstract provided.

Development And Reliability Of A Patient Experience Inventory Tool For Hospitals, Agnes Barden, Nicole Giammarinaro, Natalie Bashkin, Larry Lutsky

Patient Experience Journal

This study explores the development and reliability testing of the newly developed Patient Experience Inventory for Hospitals (PXI-H). Created as an organizational self-assessment patient experience tool, it guides healthcare leaders in evaluating attitudes and behaviors as well as structures and programs impacting patient experience within a hospital setting. The PXI-H is organized within four pillars: Leadership, Education and Development, Data and Analytics and Patient-and-Family Centeredness, which were determined to be internally consistent based on examining coefficient alphas and the item-total correlations. Principal component analysis also determined items with highest loadings aligned onto the pillars in which there were assigned, confirming …

Lessons Learned: Tony Fratto, Mercedes Cardona, Rosalind Z. Wiggins

Journal of Financial Crises

Fratto, who was Deputy Assistant and Deputy Press Secretary to the President during the financial crisis of 2007-2009, gives us his take on the government’s communications efforts and how best to prepare for future crises

The Passion Bug: How And When Do Leaders Inspire Work Passion?, Violet Ho, Marina N. Astakhova

Management Faculty Publications

Drawing from signaling theory, we propose a work passion transfer model where leaders' passion is transmitted to employees through the former's leadership style and is contingent on employees' perceived importance of performance to self-esteem (IPSE). Data from 201 supervisor–employee dyads from the health-care industry show that leaders' harmonious passion led to employees' harmonious passion through charismatic leadership, whereas contingent reward leadership accounted for the transfer of obsessive passion; IPSE did not play a moderating role for either form of passion. Results from a supplementary study further reveal that the link between leadership and employee passion operated through employees' perception of …

Middle Managers & Leadership Trainings For Effective Senior Leadership Positions In Public Organizations; Applications In Emergency Management, Norah Alshayhan, Juita-Elena Wie Yusuf

College of Business (Strome) Posters

Leaders and training are vital dimensions of organizational development and effectiveness. Availing leadership programs provide continuous learning to the leaders in public sector organizations. However, leaders in senior positions in the public sector organizations have faced struggles and obstacles that inhibit their capacity to drive organizational agenda. Therefore, understanding the relationship between the training programs and the performance of the leaders in the senior positions is vital. The study will discover the struggles and obstacles experienced by the public-service leader and the impact training middle managers the leadership skills. The study hopes to propose a training program for middle managers …

Strengthening Social Fabric And Quality Of Life, Singapore Management University

Research Collection Office of Research

In this booklet, read about our research in the area of “Strengthening Social Fabric and Quality of Life”.

Contents:

Well-being of People, Groups, Organisations, Societies

• Serving the Underserved
• Does Family Background Affect Socioeconomic Mobility?
• Becoming a Happy Analyst
• Effective Childcare Subsidies
• Birds of a Feather Flock Together

Successful Ageing of People, of Populations

• Economic and Social Aspects of Ageing Successfully
• Exploring the Effectiveness of Smart Technologies in Eldercare
• Keeping our Silver Edge Sharp
• Sleep Quality & Dementia

Social Inclusion, Exclusion, Inequality

• The Helping Hand of Diversity
• Protecting Vulnerable Adults
• Finding the Path to an Inclusive Society
• Well-being of Singapore Youth …

The Effects Of Optimism, Transformational Leadership, And Work Engagement On Work Outcomes: A Moderated Mediation Model, Chad Kenneally

Psychology Theses & Dissertations

Optimism serves as a powerful resource that can help employees accomplish tasks at work and overcome challenges. However, there are still psychological connections that need to be drawn to explain why optimism has these effects. The Job Demands-Resources Model and the general resource perspective have previously investigated resources in the workplace and the relationships they hold with different work outcomes. In this study, work engagement was investigated as a mediator between optimism and task performance, work withdrawal, and turnover intention. Transformational leadership was investigated as a moderator for the relationship between optimism and work engagement. Optimism was expected to have …

Helping Employees Help The Environment: An Intervention To Increase Environmental Organizational Citizenship Behaviors (Ocb-E) Via A Subtle Stimulus, Rebecca C. Garden

Psychology Theses & Dissertations

Researchers’ understanding of the relationships between environmentally-oriented organizational citizenship behaviors (i.e., OCB-Es) and other workplace variables have improved since the turn of the century, but both our comprehension of the behaviors and the effectiveness of interventions targeting them require much more investigation. Further, there is very little research that examines the role of positive affect in promoting these behaviors, even though scholars have suggested that it may be the “silver bullet” (Kals & Müller, 2012) to facilitating employees’ voluntary environmental actions. To that end, the aim of the current research is to take an initial step towards understanding how organizations …

Escalation Of Commitment And Heuristics In Outdoor Leadership: How Poor Education Can Impact Outdoor Leaders’ Decisions, Perry A. Darby

Student Publications

This study combines established escalation of commitment theory with research specifically aimed at understanding the role of heuristics in the field of outdoor leadership in order to create an understanding of decision-making processes in this context. Current decision-making frameworks taught to outdoor leaders rely on these theories but has yet to undergo rigorous testing as to its effectiveness. This study gave current decision-making education to one group and a control education to another group and found no significant differences between the two when asked to respond to the same situation. This finding suggests that further research into decision-making frameworks in …

Enhancing Knowledge Worker Creativity In Bureaucratic Organizations: A Grounded Theory Study, Jaime Macias

Doctor of Education (Ed.D)

Through a grounded theory qualitative study consisting of interviews, observations, and document reviews, this study examined a mid-sized military organization to answer two questions: (1) How does the military organizational design (i.e., bureaucracy) influence the creative process? and (2) How do leaders amplify (mitigate) the positive (negative) effects of bureaucracy on the creative process? The data suggest that the perceived tension between organizational hierarchy and creativity is mitigated by the immediate supervisor’s behavior and ability to navigate the bureaucratic landscape. This study added to the existing body of research on creativity in the workplace in two ways. First, the researcher …

Effects Of Incentives On College Student's Performance, Julia E. Koller

Student Publications

Pay for performance embodies a theory that the more an employee is paid for their work, the more productive they will be. Using an online survey, this paper studies the effect of incentives on college students, specifically, if college students react differently to incentives than employees and to what degree college students can be motivated to increase their performance on assignments. Participants in the bonus contract were awarded one extra piece of candy for each correct answer. Those in the penalty contract are given the maximum ten pieces of candy before the quiz begins, and with every incorrect answer, one …

International Business Education Using Global Virtual Teams: Relationship Between Cultural Intelligence, Global Knowledge, And Team Performance, Maria Randazzo-Davis, Christopher Nelson

International Journal for Business Education

Corporate employees must interact with people from different cultures in cross‐cultural environments. This study examined the extent that cultural intelligence and global knowledge predicted team performance for university students engaged in collaborative team projects resembling the global corporate work environment. The sample for this study was 2,012 students who participated in the X-Culture Global Virtual Team Project during the spring semester of 2015. Participants were members of 412 teams representing 40 countries and attending 95 universities. Study results indicated that global knowledge and cultural intelligence significantly relate to team performance. Cultural intelligence is a significant partial mediation between global knowledge …

When And How Frontline Service Employee Authenticity Influences Purchase Intentions, Lynn Matthews, Meike Eilert, Les Carlson, James W. Gentry

Department of Marketing: Faculty Publications

In this manuscript, we investigate the central role of perceived frontline service employee (FSE) authenticity and the process by which it impacts purchase intentions, taking into account the represented brand's authenticity. While brand authenticity has previously been shown to enhance consumer outcomes, we find that FSE authenticity is a separate significant predictor of purchase intentions. Further, we find that FSE authenticity enhances purchase intentions by increasing perceived trust and perceived quality. However, this finding only holds for brands that do not emphasize their authenticity, indicating that brand managers should differentially emphasize FSE authenticity based on their brand's positioning. Furthermore, we …

A New Generation Of Workers: Preparing For Generation Z In The Workplace, Kendra Harris

Senior Theses

A new generational wave has begun to enter the workforce. The oldest members of Generation Z, those approximately at the age of 25 and below, have recently begun their careers. In the past few years, some changes have been made to work environments, like constructing gyms and daycares at workplaces, expanding the options for work at home programs, and firms hosting social events to attract top, young talent. Some of these actions were to appease Generation Y (Millennials), but some, whether the intent was known or not, will be very pleasing and beneficial to Generation Z. However, Generation Y and …