Business Commons^™

Performance Trends Matter: But Why, How, And When?, Jochen Reb, Gary J. Greguras, Shenghua Luan

Research Collection Lee Kong Chian School Of Business

That performance is dynamic and varies over time has long been recognized. However, research is only beginning to understand the implications of dynamic performance for performance appraisals and performance-based decisions. Against this backdrop, despite what we see as serious methodological concerns (e.g., single-item measures, operationalization of variables), we believe that Schmidt (2017) makes several contributions that point to important directions for future research.

A Dual-Process Theory Perspective To Better Understand Judgments In Assessment Centers: The Role Of Initial Impressions For Dimension Ratings And Validity, Pia V. Ingold, Mirjam Donni, Filip Lievens

Research Collection Lee Kong Chian School Of Business

Insight into assessors’ initial impressions has the potential to advance knowledge on how assessors form dimension-based judgments and on possible biases in these ratings. Therefore, this study draws on dual process theory to build and test a model that integrates assessors’ dimension ratings (i.e., systematic, slow, deliberate processing mode) with their initial impressions (i.e., intuitive, fast, automatic processing mode). Data collection started with an AC where assessors provided ratings of assessees, and an online survey of assessees’ supervisors who rated their job performance. In addition, two other rater pools provided initial impressions of these assessees by evaluating extracted 2-min video …

An Exploratory Comparative Study Of Experts And Generalists As Change Management Leaders In Non-Core Areas Of Organizations, Steven Glenn Burton

Dissertations and Theses Collection (Open Access)

Large-scale organizational change is a necessary undertaking critical to the ongoing success of most firms. Despite the necessity of such change, it is also an undertaking that fails at approximately twice the rate that it succeeds. Prior work on change leadership primarily looks at characteristics of the individual leader and does not differentiate on areas of the organization where change will be occurring. The work conducted in this research compares categories of change leaders and looks at change within a specific area of a firm, its non-core business area.

This exploratory research compared core-area technical experts to generalists as change …

The Impact Of Camaderie On Customer Satisfaction And Loyalty In The Hotel Industry, Huiping Josephine Tan

Dissertations and Theses Collection (Open Access)

In the hotel industry, the relationship between customer satisfaction and loyalty has always been ambiguous, as a satisfied hotel guest may not necessarily be loyal. Loyalty is of greater interest to the hotel industry as it translates to more business opportunities. The primary purpose of this study is to investigate how camaraderie and emotional customer satisfaction can predict potential service loyalty. Empirical tests of the relationship between camaraderie, emotional satisfaction and loyalty had never been conducted before in the hotel industry. The findings of this research suggest that camaraderie has a direct and significant relationship to the four phases of …

Low Power Individuals In Social Power Research: A Quantitative Review, Theoretical Framework, And Empirical Test, Michael Schaerer, Christilene Du Plessis, Andy J. Yap, Stefan Thau

Research Collection Lee Kong Chian School Of Business

We examine the role of low-power individuals in social power research. A multi-method literature review reveals that low-power individuals may be insufficiently understood because many studies lack necessary control conditions that allow drawing inferences about low power, effects are predominantly attributed to high power, and qualitative reviews primarily focus on how high-power individuals feel, think, and behave. Challenging the assumption that low power tends to produce opposite consequences of high power, we highlight several similarities between the two states. Based on social exchange theories, we propose that unequal-power (vs. equal-power) relationships make instrumental goals, competitive attitudes, and exchange rules salient, …

Delayed Adoption Of Rules: A Relational Theory Of Firm Exposure And State Cooptation, Cyndi Man Zhang, Henrich. R. Greve

Research Collection Lee Kong Chian School Of Business

Thestate creates and changes rules that coerce firms, but firms can delay or decouple responses to rule changes in order to managethe cost of demands. Theoryof compliance to thestate has not yet considered the degree to which the firm candelay adoption because of low exposure to rules and state linksthat allow cooptation, butboth of these relations between state power and firm ability to counteract itcan affect the adoption decision. This makes the response to state rule changes a more strategic outcome than the theoryof coercive isomorphism implies. We develop a relational theory of delayed firmcompliance to a state rule change …

The Making Of Successful Teams: A Study On Psychological Safety And Great Workplaces In Asia Pacific: 2018 Asia Insights, Richard Raymond Smith, Valerie Tan

Research Collection Lee Kong Chian School Of Business

Drawing on existing literature as well as our own research, we set out to answer this question: what is the best approach to foster quality teamwork that transforms companies into great workplaces that are future-ready? We considered this research question specifically in the context of Asia Pacific – a region where Gartner predicts that 80 percent of traditional companies may lose 10 percent of their market share by 2021 if disruptions are not well considered and addressed. For this purpose, we examined the Great Place to Work data gathered from over 800 organisations with more than 400,000 survey respondents across …

How Sending E-Mails Compares With Carbon Emission Of Car Use, Thomas Menkhoff

Research Collection Lee Kong Chian School Of Business

Digitalnatives can reduce their carbon footprint by being conscious about Internetusage. Everwondered how your e-mails may contribute to your personal carbon footprint? Accordingto estimates published in Phys.org, sending a short e-mail adds about 4g of CO2equivalent (gCO2e) to the atmosphere (an e-mail with a long attachment has atenfold carbon footprint, that is 50 gCO2e.

The Surprising Link Between The Economy And Personnel Evaluations, Nina Sirola

Research Collection Lee Kong Chian School Of Business

Macroeconomic changes lead to bias in how we assess the work of others.

The Market Impact Of The Appointment Of Female Directors In Listed Companies In New Zealand, Kuan Yong David Ding, Echo Su Chen

Research Collection Lee Kong Chian School Of Business

This study examines investor reaction to the appointment of female directors in New Zealand-listed companies. Using the event study method, we ϐind that female directors tend to be appointed as independent directors rather than in a Chief Executive Ofϐicer (CEO) role. The results reveal that female board appointments are generally negatively associated with stock performance. This study captures both the gender diversity arising in New Zealand companies and the performance of stock price resulting from the reaction of investors to the different positions of female directors. The evidence of a decrease in market performance is shown by the negative cumulative …

The Case For Learning Journeys, Siow-Heng Ong

Research Collection Lee Kong Chian School Of Business

No abstract provided.

The Human Penguin Project: Climate, Social Integration, And Core Body Temperature, H. Ijzerman, S. Lindenberg, I. Dalgar, S.S.C. Weissgerber, R.C. Vergara, A.H. Cairo, M.V. Colic, P. Dursun, N. Frankowska, R. Hadi, C.J. Hall, Y. Hong, C.P. Hu, J. Joy-Gaba, Sim Su-Hsien, Samantha

Research Collection Lee Kong Chian School Of Business

Social thermoregulation theory posits that modern human relationships are pleisiomorphically organized around body temperature regulation. In two studies (N = 1755) designed to test the principles from this theory, we used supervised machine learning to identify social and non-social factors that relate to core body temperature. This data-driven analysis found that complex social integration (CSI), defined as the number of high-contact roles one engages in, is a critical predictor of core body temperature. We further used a cross-validation approach to show that colder climates relate to higher levels of CSI, which in turn relates to higher CBT (when climates get …

The Power Of Sameness, Singapore Management University

Perspectives@SMU

Whether it is our name, hometown or personal characteristic, our similarities could alter our reactions to service failures

Decoy Effect, Anticipated Regret, And Preferences For Work-Family Benefits, Jochen Reb, Andrew Li, Jessica Bagger

Research Collection Lee Kong Chian School Of Business

Attracting talent is one of the key challenges for organizations, and offering attractive work-family benefits plays an increasingly important role in succeeding at this challenge. However, behavioural decision theory suggests that when choosing among job offers with different work-family benefits, individuals may fall prey to a decoy effect and this effect may be mediated through anticipated regret. This effect occurs when preferences are influenced by a normatively irrelevant decoy option that is clearly inferior to one of the other options in the choice set, but not the other (i.e., ‘asymmetrically dominated’). Across two studies, we investigated preferences for two important …

Leading Mindfully In Dynamic Times: Can A Mindfulness-Based Leadership Training And Coaching Program Increase Leadership Effectiveness?, Nina Tan

Dissertations and Theses Collection (Open Access)

This research examined the influence of a Mindfulness-based Leadership Training and Coaching Program (MBP), in garnering three aspects of leadership effectiveness; extra employee effort, productive performance and followers’ satisfaction with leadership.

We hypothesized that mindfulness-based leadership training and coaching program can influence leaders’ frequency in adopting authentic, transformational and transactional leadership behaviors to enhance leadership effectiveness.

We tested these predictions separately on two control and intervention groups. Results suggested that the combined training and coaching mindfulness-based intervention program had predictive effects between the practice of mindful attunement of leaders’ behaviors and enhancement in leadership effectiveness, even in a short span …

Homophily And Individual Performance, Gokhan Ertug, Martin Gargiulo, Charles Galunic, Tengjian Zou

Research Collection Lee Kong Chian School Of Business

We study the relationship between choice homophily in instrumental relationships and individual performance in knowledge-intensive organizations. Although homophily should make it easier for people to get access to some colleagues, it may also lead to neglecting relationships with other colleagues, reducing the diversity of information people access through their network. Using data on instrumental ties between bonus-eligible employees in the Equity Sales and Trading division of a global investment bank, we show that the relationship between an employee’s choice of similar colleagues and her performance is contingent on the position this employee occupies in the formal and informal hierarchy of …

Leadership – A Blessing Or Curse?, Singapore Management University

Perspectives@SMU

While being a leader has many benefits, the role also comes with tremendous pressure. What are the pros and cons of being a leader? How can organisations support their leaders to cope with stress?

Prosocial Implicit Trait Policies Underlie Performance On Different Situational Judgment Tests With Interpersonal Content, Stephan J. Motowidlo, Filip Lievens, Kamalika Ghosh

Research Collection Lee Kong Chian School Of Business

This study tests the hypothesis that situational judgment tests (SJTs) with interpersonal content reflect implicit beliefs about the utility of prosocial action for job effectiveness and that agreeable people are more likely to believe that prosocial action is effective. Two hundred ninety-four undergraduates completed four different SJTs with interpersonal content and a measure of Agreeableness. Results show that the effectiveness of response options in these SJTs is positively correlated with the level of prosociality they express and that because of their prosocial elements, scores on different SJTs are correlated with one another and with Agreeableness. These results shed light on …

Running On Empty: Measuring Psychological Dependence In Close Relationships Lacking Satisfaction, Kenneth Tan, Ximenab. Arriaga, Christopher R. Agnew

Research Collection School of Social Sciences

Commitment has often been used to examine why individuals unjustifiably persist in relationships that are lacking in or devoid of satisfaction. However, the practicality of using commitment to examine these situations has been questioned because of its substantial association with satisfaction. Across three studies, we created a measure of nonvoluntary dependence and investigated the validity and reliability of the Nonvoluntary Dependence Scale from an investment model perspective. Exploratory and confirmatory factor analyses revealed evidence of a single factor and reliability analyses revealed good internal reliability for the measure. The new measure also evidenced desirable convergent and discriminant validity with respect …

Building A United And Shared Vision Beyond The Bottom Line, Siow-Heng Ong

Research Collection Lee Kong Chian School Of Business

No abstract provided.

How Does Interpersonal Justice Affect Outside Directors’ Governance Behavior? A Cross-Cultural Comparison, Esther B. Del Brio, Rosa M. Hernandez-Maestro, Toru Yoshikawa

Research Collection Lee Kong Chian School of Business

We examine the impact of interpersonal justice among outside directors on the board and between a director and the CEO regarding the director’s monitoring and resource provision behaviors in different cultural contexts. We argue that directors from individualistic countries are more influenced by CEO interpersonal justice while directors from collectivistic countries are more affected by the board interpersonal justice. Our main effect results indicate that interpersonal justice with board members is positively related to both monitoring and resource provision by a director, while CEO interpersonal justice is related only to resource provision. Our results also show different effects on the …

The Relationships Of Team Diversity, Social Capital And Ambidexterity, Hock Seng Ng

Dissertations and Theses Collection (Open Access)

This study seeks to gain insights into the impact of team diversity on building ambidextrous teams, i.e., managing trade-offs of “exploiting the present” and “exploring the future.” Given the inconsistent findings of the effects of diversity on team outcomes to date, the effect (if any) will likely be mediated and/or moderated by contextual factors. Hence, in this study, I have examined team social capital to understand better its role in fostering the relationship between team diversity and team ambidexterity.

The results of this empirical study using 211 work teams (include 1,342 managers and employees) from two multi-national companies spanning fourteen …

Foreign Direct Investment, A Movement Toward Investors' Centricity, A Behavioral Perspective, Jimmy Wee Teck Tan

Dissertations and Theses Collection (Open Access)

This dissertation proposal studies the determinants of Foreign Direct Investment (FDI) in a frontier economy from the behavioral perspective of a manager. There are many determinants used in determining a Foreign Direct Investment. These determinants range from economic, social, institutional, technology, organization, and commercial down to cultural distance. The objective of this research is not to duplicate the methodologies of many quantitative research studies that have been conducted, in which many economists use quantitative analysis of several years of data to determine the many factors that correlate with levels of FDI. The behavioral aspect of a manager’s decision is noticeably …

The Predictive Power Of People's Intraindividual Variability Across Situations: Implementing Whole Trait Theory In Assessment, Filip Lievens, Jonas W. B. Lang, Filip De Fruyt, Myrjam Van De Vijver, Ronald Bledow

Research Collection Lee Kong Chian School Of Business

In the last decade, there has been increased recognition that traits refer not only to between-person differences but also to meaningful within-person variability across situations (i.e., whole trait theory). So far, this broader more contemporary trait conceptualization has made few inroads into assessment practices. Therefore, this study focuses on the assessment and predictive power of people’s intraindividual variability across situations. In three studies (either in student or employee samples), both test-takers’ mean trait scores and the variability of their responses across multiple written job-related situations of a situational judgment test (SJT) were assessed. Results revealed that people’s intraindividual variability (a) …

Moved By Conflict: Exploring The Relationship Between Experienced Conflict And Individual Mobility Patterns, Nur Camellia Binte Zakaria, Kenneth T. Goh, Youngki Lee, Rajesh Krishna Balan

Research Collection School Of Computing and Information Systems

We explore how mobility patterns relate to team processes and states. 39 students in project teams were tracked over 82 days, yielding up to 8 million records. Preliminary analysis of this big dataset and interview data revealed differences in the mobility patterns of individuals based on their experience of conflict.

Acquiring Organizational Capital, Peixin Li, Frank Weikai Li, Baolian Wang, Zilong Zhang

Research Collection Lee Kong Chian School Of Business

Organizational capital is the accumulation and use of private information to enhance economic efficiency for a firm. Theory has argued that organizational capital is typically embodied in employees and the organizational structure, and is hard to transfer across organizations. In this paper, we study whether organizational capital is transferable across firms via mergers. The evidence shows that acquirers gain more from acquiring firms with higher organizational capital and acquirers are also willing to pay a higher premium for higher organizational capital targets. The evidence suggests that acquiring higher organizational capital targets creates synergies which are shared between acquirers and targets.

Response Distortion On Personality Tests In Applicants: Comparing High-Stakes To Low-Stakes Medical Settings, Jeromy Anglim, Stefan Bozic, Jonathon Little, Filip Lievens

Research Collection Lee Kong Chian School Of Business

The current study examined the degree to which applicants applying for medical internships distort their responses to personality tests and assessed whether this response distortion led to reduced predictive validity. The applicant sample (n = 530) completed the NEO Personality Inventory whilst applying for one of 60 positions as first-year post-graduate medical interns. Predictive validity was assessed using university grades, averaged over the entire medical degree. Applicant responses for the Big Five (i.e., neuroticism, extraversion, openness, conscientiousness, and agreeableness) and 30 facets of personality were compared to a range of normative samples where personality was measured in standard research settings …

Asia: Embracing Disruption Confidently With Farsighted Policies And Progressive Ideas, Amit Gupta

Asian Management Insights

Farsighted policies and progressive ideas will stand Asia in good stead as it embraces disruption with confi dence.

Advice Giving: A Subtle Pathway To Power, Michael Schaerer, Leigh Tost, Li Huang, Francesca Gino, Rick Larrick

Research Collection Lee Kong Chian School Of Business

We propose that interpersonal behaviors can activate feelings of power, and we examine this idea in the context of advice giving. Specifically, we show a) that advice giving is an interpersonal behavior that enhances individuals’ sense of power and b) that those who seek power are motivated to engage in advice giving. Four studies, including two experiments (n=290, n=188), an organization-based field study (n=94), and a negotiation simulation (n=124) demonstrate that giving advice enhances the advisor’s sense of power because it gives the advisor perceived influence over others’ actions. Two of our studies further demonstrate that people with a high …

Mandates Of Dishonesty: The Psychological And Social Costs Of Mandated Attitude Expression, Marko Pitesa, Zen Goh, Stefan Thau

Research Collection Lee Kong Chian School Of Business

This paper explains and tests empirically why people employed in product promotion are less willing to trust others. Product promotion is a prototypical setting in which employees are mandated to express attitudes that are often not fully sincere. On the basis of social projection theory, we predicted that organizational agents mandated to express insincere attitudes project their self-perceived dishonesty onto others and thus become more distrustful. An initial large-scale, multi-country field study found that individuals employed in jobs requiring product promotion were less trusting than individuals employed in other jobs—particularly jobs in which honesty is highly expected. We then conducted …