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The Association Between Willingness Of Frontline Care Providers’ To Adaptively Use Of Telehealth Technology And Virtual Service Performance In Provider-To-Provider Communication: Quantitative Study, Hyeyoung Hah, Deanna Goldin, Sejin Ha
The Association Between Willingness Of Frontline Care Providers’ To Adaptively Use Of Telehealth Technology And Virtual Service Performance In Provider-To-Provider Communication: Quantitative Study, Hyeyoung Hah, Deanna Goldin, Sejin Ha
College of Business Faculty Publications
Background: Telehealth technology can create a disruptive communication environment for frontline care providers who mediate virtual communication with specialists in electronic consultations. As providers are dealing with various technology features when communicating with specialists, their flexible attitude and behaviors to use various telehealth-related technology features can change the outcome of virtual care service.
Objective: The objective of this study is to examine frontline care providers’ technology adaptation behaviors in the electronic consultation context. From the perspective of frontline care providers, we reapply and retest a theoretical model, reflecting a mechanism through which technology users’ personal characteristics and technology adaptation behavior …