Business Commons^™

Retooling For Success: A Case Study Of Voip Implementation To Improve Customer Service At A Midwestern Financial Services Office, Russell J. Roysden, Shu Z. Schiller

ISSCM Faculty Publications

This article presents a case study of the acquisition of a Voice over Internet Protocol (VoIP) system to replace an outdated telephone system at a Midwestern financial services company. In the Midwest retail office of ABC Financial Services, the old Private Branch Exchange (PBX) phone system was incapable of handling customer inquiries during the busy tax return season. The inefficient systems exposed the organization to missed and delayed calls, which lead to a considerable number of customer complaints and lost revenue. Guided by the systematic approach of technology retooling, computer engineers followed the steps of problem diagnosis, analysis of competing …

Organizational Engagement With Supply Chain Integration: Achieving A Tangible Strategy, Anand Jeyaraj, Kevin P. Duffy, Berkwood M. Farmer, Vikram Sethi

ISSCM Faculty Publications

Although supply chain management and supply chain integration have become topics found within today’s organization as well as topics for researchers from various disciplines, little research has been completed concerning the linkage between business strategy, supply chain strategy, and the resulting decision which an organization makes to enter into an integration initiative. This paper discusses the experience of one organization in formulating a supply chain strategy consistent with its business strategy. The paper concludes with key elements driving the supply chain which emerge from this linkage, a framework for determining the importance of the supply chain to the organization, and …

Isscm Cohort, Fall 2014-2015, Raj Soin College Of Business, Wright State University

ISSCM Master Cohort Posters

Poster featuring the Fall 2014-2015 Cohort from the Master of Information Systems and the Master of Science in Logistics and Supply Chain Management Programs.

Implementing Web 2 Technologies For Sacm Cultural And Social Affairs Department, Abdullah Abomalik

Master of Information Systems Capstone Executive Summary

The purpose of this capstone project is to recognize the benefits of WEB 2 technology at Saudi Arabian Cultural Mission (SACM) from the implementing of information technology.

Ebc Childcare Center Web Development & Mobile Application, Kristin M. Spearman

Master of Information Systems Capstone Executive Summary

This capstone project involved a website, on-line information request and a mobile application for the EBC Childcare center. This website and mobile application increased the enrollment of the childcare center by providing more information for the parent to determine if EBC is the perfect center for their children.

Safefreesoftware.Com: Revising A Formerly Successful Business Model, Stephen D. Huff

Master of Information Systems Capstone Executive Summary

In 2011, Google, Inc. apparently made significant changes to their advertising policies. Prior to changes in their policies, the right side of the results page for such a query would be populated by up to ten simple text-based CPC (charge-per-click) advertisements – and these advertisements would proceed many pages deep into the query results. This is where SafeFreeSoftware.com advertised. Now there are none (or very few) of these ads and they are typically not representative of small businesses. Therefore, the problem is to develop a new method of generating revenue using a modification of the former SafeFreeSoftware.com business model, which …

Development And Installation Of Ezrecruit, Raman Vij

Master of Information Systems Capstone Executive Summary

This organization needed to:

• Streamline the application process to reduce printing of resumes, and make the process more current, efficient and productive. Implement a hosted solution for tracking of applicants to internal and external postings.
• Upgrade their existing system from a manual, labor-intensive process for employment applications to an on-line applicant tracking system – thereby reducing filing errors, lost applications and storage space.

Implementing Enterprise Bi For Meridian Bioscience, Inc., Paul Hansford

Master of Information Systems Capstone Executive Summary

Meridian Bioscience, Inc. is a life science company, which engages in the development, manufacture, sales, and distribution of diagnostic test kits primarily for gastrointestinal, foodborne, viral, respiratory, and parasitic. The main crux of this capstone project was to provide Meridian with the ability to take action on data insights based on CRM data. This primary need calls for a Business Intelligence (BI) solution. The underlying value propositions for the Meridian Bioscience BI implementation will include the man hours saved, by federating data from multiple systems and distributing reports near real-time for front office knowledge workers.

Social Media Effectiveness In Small Business Environments, Gena R. Bradshaw

Master of Information Systems Capstone Executive Summary

PCE stands for Permanent Cosmetics Effects. The company’s main specialty is the provision of exemplary cosmetic services as well as training. In order for PCE to enhance its revenues, it is essential for the management embrace modern marketing systems. It is crucial for PCE to identify the most suitable social networking alternatives.

Dhdi-Dpl Helpdesk Initiative, Brian H. Moody, Jackie N. Sisco

Master of Information Systems Capstone Executive Summary

The main idea for a DP&L Helpdesk Initiative was to reengineer the current helpdesk ticketing process which the end result will be able to enhance reports, provide options to the customers like retrieving knowledge and placing tickets, and also to assist the current helpdesk personnel.

Aslac Ems-Ng-E Diacap, Aaron Wolfe

Master of Information Systems Capstone Executive Summary

Army Strategic Logistics Activity Charleston (ASLAC) located in Charleston, South Carolina maintains and oversees a Navy fleet of prepositioned Army equipment for rapid deployment to soldiers in the field. Almost three years ago, ASLAC contracted with O’Neil & Associates, Inc. (O’Neil) to create a test system that would connect multiple O’Neil Electronic Maintenance System Next Generation Viewers (EMSNG) together while on an isolated computer network. The EMSNG application is used to display interactive electronic technical manuals (IETMs) which aid in the repair and maintenance of military vehicles at ASLAC’s facility and throughout the military. To connect these multiple EMSNG applications …

A Modern Hr For Modern Seepex, Michael L. Brooks

Master of Information Systems Capstone Executive Summary

The progressive cavity pump manufacturing, seepex Inc., has started a rapid growth phase. The Human Resources department was especially vulnerable to the growing pangs association with such growth due to its small size of one and reliance on paper-based manual functions. This work discusses the opportunities for improvement available, the philosophy behind the decision making process, the implementation process, the results of implementation, and the retrospective view of applying techniques learned during the course of Wright State University’s Master of Information Systems program.

Commission And Rebate Admin Process Evaluation, Michael W. Andrews, Robert E. Schlein, Anthony A. Taylor

Master of Information Systems Capstone Executive Summary

Company “X” provides products and services for healthcare providers. Their divisions include medical, dental, and animal health. They are currently parallel processing the commissions, rebates, and administrative fees on a monthly basis with the outsourced healthcare technology organization Vendor “Y”. After thoroughly examining the processes in each division, the final recommendation of the team is to ultimately terminate all aspects of the Vendor “Y” contract. Company “X” has the ability to bring the processes in-house by utilizing the Oracle ERP system.

Atb Information Tracking System, Therese Watkins

Master of Information Systems Capstone Executive Summary

Lincoln College of Technology currently enrolls students who have not obtained their high school diploma or GED. These students are referred to as Ability to Benefit (ATB) students and are under increased scrutiny and governance from the federal government while enrolled in a college program. This project recommended that Lincoln College of Technology’s Dayton Campus adopt an ATB Student Database.

Application Virtualization Utilizing Microsoft System Center Configuration Manager (Sccm), Garrett Goodin, Lindsey Mason, Tim Mischler

Master of Information Systems Capstone Executive Summary

The National Air and Space Intelligence Center (NASIC) is the Department of Defense’s (DOD) primary source for intelligence on foreign air and space threats. Supporting the NASIC mission is the Communications & Information (SC) directorate. To continue to support the mission, SC has made the decision to explore virtual applications to create a more dynamic and flexible application deployment model that focuses on delivering end users applications quicker and more efficiently. To better understand the benefits of virtual applications the team established a Proof of Concept (PoC) and implemented Microsoft's Application Virtualization (App-V) solution, as well as, reviewed the integration …

Isupport At Kettering Health Network Support Center, Brandon Harris

Master of Information Systems Capstone Executive Summary

Over the past three years Kettering Health Network has transformed their business workflow from traditional paper records to an electronic world of patient data. Despite the efforts to use technology as an enabler for healthcare success, technology improvements have led to in efficiencies as the adoption of state of the art technology has created a higher IT issue tickets. The purpose of this capstone was to improve the Footprints issue ticket volume handled by the Support Center by providing faster response times through providing efficient ways for end users to create Footprints issue tickets.

System Analysis And Design At Good Neighbor, Alex Mathew

Master of Information Systems Capstone Executive Summary

The purpose of this capstone was to provide complete documentation for Good Neighbor House (GNH) system analysis, system design, and implementation plan. The main emphasis of system analysis is to understand the specific needs in order to develop two modules for dental and vision to the existing Wright State HIEx system.

Isscm Graduating Cohort, 2014, Raj Soin College Of Business, Wright State University

ISSCM Master Cohort Posters

Poster congratulating the 2014 Graduating Cohort from the Master of Information Systems and the Master of Science in Logistics and Supply Chain Management Programs.

Isscm Graduating Cohort, December 2013, Raj Soin College Of Business, Wright State University

ISSCM Master Cohort Posters

Poster congratulating the December 2013 Graduating Cohort from the Master of Science in Logistics and Supply Chain Management Program.

Isscm Graduating Cohort, August 2013, Raj Soin College Of Business, Wright State University

ISSCM Master Cohort Posters

Poster congratulating the August 2013 Graduating Cohort from the Master of Information Systems and the Master of Science in Logistics and Supply Chain Management Programs.

"Big Data" For Business And Education, Shu Z. Schiller

ISSCM Faculty Publications

Have you heard of the phrase, Big Data? The New York Times declared 2012 the dawn of the “Age of Big Data. ”Today, Big Data, together with social and mobile, are the hottest trends in the technology and business communities. "Big Data” is no longer just a technical term, but rather indicates business opportunity. The Data Warehousing Institute (TDWI) Best Practices Report on Big Data Analytics reports that 74% of organizations have adopted some form of analytics today and 34% companies practice some form of advanced Big Data analytics. However, Big Data brings along challenges with benefits. The purpose of …

Isscm Graduating Cohort, 2013, Raj Soin College Of Business, Wright State University

ISSCM Master Cohort Posters

Poster congratulating the 2013 Graduating Cohort from the Master of Information Systems and the Master of Science in Logistics and Supply Chain Management Programs.

Research And Pedagogy In Business Analytics: Opportunities And Illustrative Examples, Ramesh Sharda, Daniel Asamoah, Natraj Ponna

ISSCM Faculty Publications

In recent times, business analytics and big data have gained momentum both in industry practice and academic research. The objective of this paper is to provide both a research and teaching introduction to business analytics in the context of both current and prospective perspective of the business analytics domain. It begins by providing a quick overview of the three types of analytics. To assist the future analytics professionals, we identify, group and discuss nine different participants of the analytics industry into clusters. We then include a brief description of some current research projects under way in our team. We also …

Exploring A Third-Party E-Waste Recycling System Under The Extended Producer Responsibility Framework In China, Hua Zhong, Shu Z. Schiller

ISSCM Faculty Publications

The rapid advance of information technologies has produced a large amount of waste of electronic and electrical equipment (WEEE). WEEE or e- waste, refers to old, end-of-life (EoL) or discarded electronic appliances. The world produces 20 to 50 million metric tons of e-waste annually (Electronics Take-back Coalition 2009), of which China alone contributes 2 million tons. Each year at least 6 million washing machines, 7 million TV sets, 10 million PCs and 70 million mobile phones are discarded and the number increases at the rate of more than 10 per cent each year (Hung 2007), according to the report from …

Mis 7900 Capstone: 2012 Winter Cohort List, Raj Soin College Of Business, Wright State University

Master of Information Systems Capstone Executive Summary

Available for download is a list of the 2012 Winter Cohorts, complete with student names, project titles, and faculty advisor names.

Isscm Graduating Cohort, 2012, Raj Soin College Of Business, Wright State University

ISSCM Master Cohort Posters

Poster congratulating the 2012 Graduating Cohort from the Master of Information Systems and the Master of Science in Logistics and Supply Chain Management Programs.

Isscm Graduating Cohort, August 2011, Raj Soin College Of Business, Wright State University

ISSCM Master Cohort Posters

No abstract provided.

E-Textbooks: Is Now The Right Time?, Shu Z. Schiller

ISSCM Faculty Publications

Don’t be surprised when you see NOOK and iPads sitting along the side of books in campus bookstores this fall. Among numerous types of digital tools and technologies used in classrooms today, e-textbooks seem to be the next rising star. In the arena of higher education, educators have long been using digital materials and tools for teaching and learning. Many universities have adopted campus-wide online course management applications such as products from BlackBoard and Desire2Learn. Online meeting tools such as GoToMeeting, Elluminate, and Adobe Connect have now transformed the traditional delivery of teaching and lecturing to a synchronized, real-time interaction …

Mis 7900 Capstone: 2011 Summer Cohort List, Raj Soin College Of Business, Wright State University

Master of Information Systems Capstone Executive Summary

Available for download is a list of the 2011 Summer Cohorts, complete with student names, project titles, and faculty advisor names.

Outpacing Moore’S Law: Information Technology’S Role As An Enabler, Kevin P. Duffy

ISSCM Faculty Publications

Technology is widely recognized as an enabler of business models. When the Web appeared in the 1990s, businesses redesigned the ways in which they interacted with their customers. They became global, rather than local, and the world represented an expanded customer base. While the Web has become a fact of life since the 1990s, technology has not lost its ability to introduce new ways of enabling organizations to provide and create value for their customers, as new and inventive ways of interacting with customers continue to appear.