Business Commons^™

‘So What If Chatgpt Wrote It?’ Multidisciplinary Perspectives On Opportunities, Challenges, And Implications Of Generative Conversational Ai For Research, Practice, And Policy, Yogesh K. Dwivedi, Nir Kshetri, Laurie Hughes, Emma Louise Slade, Anand Jeyaraj, Arpan Kumar Kar, Abdullah M. Baabdullah, Alex Koohang, Vishnupriya Raghavan, Manju Ahuja, Hanaa Albanna, Mousa Ahmad Albashrawi, Adil S. Al-Busaidi, Janarthanan Balakrishnan, Yves Barlette, Sriparna Basu, Indranil Bose, Laurence Brooks, Dimitrios Buhalis, Lemuria Carter, Soumyadeb Chowdhury, Tom Crick, Scott W. Cunningham, Gareth H. Davies, Robert M. Davison, Rahul Dé, Denis Dennehy, Yanqing Duan, Rameshwar Dubey, Rohita Dwivedi, John S. Edwards, Carlos Flavián, Robin Gauld, Varun Grover, Mei-Chih Hu, Marjin Janssen, Paul Jones, Iris Junglas, Sangeeta Khorana, Sascha Kraus, Kai R. Larsen, Paul Latreille, Sven Laumer, F. Tegwen Malik, Abbas Mardani, Marcello Mariani, Sunil Mithas, Emmanuel Mogaji, Jeretta Horn Nord, Siobhan O'Connor, Fevzi Okumus, Margherita Pagani, Neeraj Pandey, Savvas Papagiannidis, Ilias O. Pappas, Nishith Pathak, Jan Pries-Heje, Ramakrishnan Raman, Nripendra P. Rana, Sven-Volker Rehm, Samuel Riberiro-Navarrete, Alexander Richter, Frantz Rowe, Suprateek Sarker, Bernd Carsten Stahl, Manoj Kumar Tiwari, Wil Van Der Aalst, Viswanath Venkatesh, Giampaolo Viglia, Michael Wade, Paul Walton, Jochen Wirtz, Ryan Wright

ISSCM Faculty Publications

Transformative artificially intelligent tools, such as ChatGPT, designed to generate sophisticated text indistinguishable from that produced by a human, are applicable across a wide range of contexts. The technology presents opportunities as well as, often ethical and legal, challenges, and has the potential for both positive and negative impacts for organizations, society, and individuals. Offering multi-disciplinary insight into some of these, this article brings together 43 contributions from experts in fields such as computer science, marketing, information systems, education, policy, hospitality and tourism, management, publishing, and nursing. The contributors acknowledge ChatGPT’s capabilities to enhance productivity and suggest that it is …

Clarifying The Role Of E-Government Trust In E-Government Success Models: A Meta-Analytic Structural Equation Modeling Approach, Apeksha Hooda, Parul Gupta, Anand Jeyaraj, Yogesh K. Dwivedi

ISSCM Faculty Publications

E-government implementation success is of critical importance for nations. Prior information systems (IS) success models emphasize the effects of information quality, service quality, system quality, and user satisfaction but do not consider e-government trust. This study incorporates e-government trust into the IS success model and empirically tests the model on empirical findings reported in 67 prior studies using meta-analysis methods and structural equation modeling. Our analysis shows that: a) information quality, service quality, system quality, and user satisfaction influence e-government trust, and b) system use mediates the effect of e-government trust on intention to use e-government systems in the future.

A Meta-Analytic Structural Equation Model For Understanding Social Commerce Adoption, Anand Jeyaraj, Yogesh K. Dwivedi, Elvira Ismagilova, Prianka Sarker, Yassine Jadil, Laurie Hughes

ISSCM Faculty Publications

Social commerce (s-commerce) has gained prominence with advances in social media and social networking technologies over the last decade. Prior research has employed diverse theoretical perspectives to understand and explain consumer behavior within s-commerce but has also produced inconsistent results. This study integrates different theoretical perspectives including trust, social support, and social presence. The research portrays an integrated research model involving factors that impact behavioral intention and use behavior of s-commerce consumers whilst synthesizing prior empirical findings. A meta-analytic structural equation modeling (MASEM) method was used to synthesize 189 findings reported in 68 s-commerce studies and to analyze the structural …

Non-Communicable Diseases And Social Media: A Heart Disease Symptoms Application, Ashwin Kumar Thandapani Kumarasamy, Daniel Asamoah, Ramesh Sharda

ISSCM Faculty Publications

Social media platforms have become ubiquitous and allow users to share information in real-time. Our study uses data analytics as an approach to explore non-communicable diseases on social media platforms and to identify trends and patterns of related disease symptoms. Exploring epidemiological patterns of non-communicable diseases is vital given that they have become prevalent in low income communities, accounting for about 38 million deaths worldwide.

We collected data related to multiple disease conditions from the Twitter microblogging platform and zoomed into symptoms related to heart diseases. As part of our analyses, we focused on the mechanism and trends of disease …

Embedding Robotic Process Automation Into Process Management: Case Study Of Using Taskt, Anand Jeyaraj, Vikram Sethi

ISSCM Faculty Publications

XYZ Company routinely faced penalties imposed by the United States Internal Revenue Service (IRS) for non-compliance in depositing federal withholding taxes related to the managed benefits plans for its clients. Since the rules for depositing the federal taxes were complex and differed between the benefits plans, it was common for XYZ Company to accrue penalties imposed by the IRS. Desiring to eliminate penalties by complying 100% with the IRS guidelines, XYZ Company considered various solutions. Finally, XYZ Company implemented a Robotic Process Automation (RPA) solution using the open source tool—taskt—to achieve 100% compliance in depositing federal withholding taxes and eliminate …

A Model Construction For Investigating The Impact Of Enterprise Social Media Affordances On Employees’ Perceived Creativity, Yuan Sun, Chunli Wang, Anand Jeyaraj, Kun Nie

ISSCM Faculty Publications

Enterprise social media (ESM) is increasingly applied in modern enterprises to promote knowledge sharing and social interactions among employees, and has an important potential for enhancing employees’ creativity. However, it is still unclear whether ESM can help boost employee creativity, and the technical design factors that cast ESM as a creativity support system needs investigation. To fill this research gap, this study constructs a research model based on the affordance lens to examine the influences of association and visibility affordances of ESM on employees’ perception of creativity. The moderating role of job autonomy in the relationship between ESM affordances and …

Re-Examining The Unified Theory Of Acceptance And Use Of Technology (Utaut): Towards A Revised Theoretical Model, Anand Jeyaraj, Yogesh K. Dwivedi, Nripendra P. Rana, Marc Clement, Michael D. Williams

ISSCM Faculty Publications

Based on a critical review of the Unified Theory of Acceptance and Use of Technology (UTAUT), this study first formalized an alternative theoretical model for explaining the acceptance and use of information system (IS) and information technology (IT) innovations. The revised theoretical model was then empirically examined using a combination of meta-analysis and structural equation modelling (MASEM) techniques. The meta-analysis was based on 1600 observations on 21 relationships coded from 162 prior studies on IS/IT acceptance and use. The SEM analysis showed that attitude: was central to behavioural intentions and usage behaviours, partially mediated the effects of exogenous constructs on …

Big Data And The Commoditization Of Analytics: Engaging First-Year Business Students With Analytics, Amir Hassan Zadeh, Shu Schiller, Kevin Duffy, Jonathan Williams

ISSCM Faculty Publications

The age of data analytics requires "data scientists” across a wide range of business disciplines with deep knowledge of how to manage and analyze vast amounts of data to support decision-making. As a result, new analytical tools are being taught in the Management Information Systems (MIS) or business analytics (BA) programs to foster students’ development of this critical competency. Three waves of analytics tools are considered froman experiential perspective including how to introduce analytics to first-year business students using an advanced data analytics software package with multiple techniques and data flow interface. SAS Enterprise Miner is used to teach technical …

Enabling Context-Based Learning With Kportal Webspace Technology, Anand Jeyaraj, Vijay Sethi, Vikram Sethi, Kevin P. Duffy, Berkwood M. Farmer

ISSCM Faculty Publications

Recognizing the importance of context-based learning and the general lack of technology applications in the design and development of the ideal and formal curricula, this paper describes an experimental system at a large public university. The authors describe the creation of a contextual environment for introducing concepts related to information security to undergraduate business students using the KPortal (Knowledge Portals) webspace technology that supports dynamic content gathered from various sources automatically. The KPortal webspace rated highly on the various attributes of effective contexts and the characteristics of technologies that enable context-based learning. The flexibility provided by the webspace permitted the …

Isscm, M.S. In Logistics & Scm Cohort, Fall 2017, Raj Soin College Of Business, Wright State University

ISSCM Master Cohort Posters

Poster of the Fall 2017 Cohort from the Master of Science in Logistics and Supply Chain Management Program.

Isscm, Master Of I.S. Cohort, Fall 2017, Raj Soin College Of Business, Wright State University

ISSCM Master Cohort Posters

Poster of the 2017 Cohort from the Master of Information Systems Program.

Storytelling With Tableau: A Hands-On Workshop, Shu Schiller

ISSCM Faculty Publications

In today’s business world, storytelling with data is a powerful way to communicate, convince, and persuade. Such skills are highly desirable in all types of professions. Participants of this hands-on workshop will lean storytelling with Tableau, which skills can be applied to teaching subjects such as data analytics, visualization, and communication as well as presentations in our day-to-day job and research projects.

Panel: Teaching And Research Directions For Business And Mis Programs, Keng L. Siau, Stacie Petter, Shu Schiller, Jacquelyn Ulmer

ISSCM Faculty Publications

The topic of this panel is “Teaching and Research Directions for Business and MIS Programs”. Higher education in the US is transforming and evolving rapidly. Declining state budget for public schools means that tuition fees may have to be correspondingly increase. The state funding is down by around 40% compared to fiscal 1980. In fact, it is headed for zero! The cost of higher education has surged more than 500% since 1985. Rising costs of higher education means Americans owe nearly $1.3 trillion in student loan debt. The average class of 2016 graduate has about $37k in student loan debt, …

Midmark: An It Service Desk Business Case, Johnny King, Jonathan Pinto

Master of Information Systems Capstone Executive Summary

The purpose of this Capstone project is to research and recommend alternatives to the IT service desk system used by Midmark. This involves gathering requirements, researching the available market solutions via the Gartner Magic Quadrant, meeting with vendors for live demonstrations, matching vendor features to the Midmark decision matrix requirements and calculating scores, performing vendor costs analyses, and a recommendation using Midmark’s business case template.

Customized Crm System For U.S Ecology, Nyswyn Jawaharlal

Master of Information Systems Capstone Executive Summary

Grow by acquisitions, has been one of the business strategy for U.S ecology. Though US Ecology is still growing organically by diligently carrying out its core business in a competent manner, the executive board is growing the company inorganically by acquiring more smaller companies under its gamut. US Ecology tends to carefully choose the companies being purchased for positioning the company strategically across USA in order to serve more customers in more number of states and also make sure that the company being bought has the scope of being expanded in its own operational capability and services provided. In the …

Food Truck Technology Roadmap, Laura Fernandes

Master of Information Systems Capstone Executive Summary

The purpose of this project is to make recommendations to improve the Food Truck fleet from a technology perspective, while respecting the company’s business imperatives for the fleet.

Improving It Requirement Accountability, George Powell

Master of Information Systems Capstone Executive Summary

The Communication & Information (SC) Directorate has centralized the collection and management of Information Technology (IT) requirements used by the center to request, acquire, and install IT related items using a Government Off The Shelf (GOTS) application called the Information Technology Requirements Database (ITRDB). While the ITRDB works sufficiently, a decision was made to pursue ways to increase accountability within the tool for requirements that request: hardware renewals, software renewals, and requirements that stop having forward progress in the process.

Key Performance Indicators In An Agile Supply Chain, Jacob Langston

Master of Information Systems Capstone Executive Summary

Agile supply chains offer the flexibility required to support customers who require a “quick response” to demand requirements. Coupled with lean process improvements and integrated solutions, cost-effective supply chains can be established that provide the infrastructure needed to support the agility needed to meet customer demands; ultimately increasing market share and continued growth. While Emerson’s mission to remain an industry leader in the HVAC&R Industry aligns with these aspects of supply chain management, current system infrastructure does not support such flexibility. Multiple execution tools, processes and one-off solutions make it difficult to standardize reporting methodologies for performance metrics. This leads …

Cisco Unified Communications Training At R+L Carriers, Inc., Iyabo Olukoya-Iselaiye, Shaelyn Taylor

Master of Information Systems Capstone Executive Summary

The goal of this implementation was to improve communications between R+L Carriers locations and customers, increase collaboration between employees, and unify existing information technology (IT) platforms into one.

Servicenow Utilization For Healthstream Lms Support, Leslie Helmbrecht

Master of Information Systems Capstone Executive Summary

Premier Health manages a Learning Management System outside of the IT Division, without efficient and standardized support processes shared by the rest of the organization. Transitioning support to the Incident Management System, ServiceNow requires purchasing annual licenses for each Learning Management System Administrator, however offers extensive benefits to both the Learning Solutions Department and the organization.

Road To Operation Success, Malcolm Lager

Master of Information Systems Capstone Executive Summary

The project reviewed the current state of the AN IT support team and its daily operational processes and procedures. During this assessment, several areas were reviewed. First, the team make up was reviewed, along with the team member’s responsibilities. This provided a point of reference on what the abilities of the staff were and how they could be best used in a sustainable operational environment.

Isscm, Master Of I.S. Cohort, Fall 2016, Raj Soin College Of Business, Wright State University

ISSCM Master Cohort Posters

Poster of the 2016 Cohort from the Master of Information Systems Program.

Isscm, M.S. In Logistics & Scm Cohort, Fall 2016, Raj Soin College Of Business, Wright State University

ISSCM Master Cohort Posters

Poster of the Fall 2016 Cohort from the Master of Science in Logistics and Supply Chain Management Program.

Enterprise It Asset Disposition: An Overview And Tutorial, Shu Z. Schiller, Jeff Merhout, Rike Sandlin

ISSCM Faculty Publications

Enterprise IT Asset Disposition (ITAD) addresses the recovery and recycling of an enterprise’s IT assets that are near or at the end of their lifecycle. The aim of ITAD is to maximize the value of investment over the IT asset’s entire lifecycle while guaranteeing data security and protecting against environmental liability. Regulatory requirements mandate specific disposal methods for computing assets, and enterprises face significant risks if they fail to comply. Despite the critical importance of ITAD, many enterprises lack a clear understanding of ITAD and its regulations and struggle with the management of ITAD processes. One solution to this challenge …

Information Technology Impacts On Firm Performance: An Extension Of Kohli And Devaraj (2003), Anand Jeyaraj, Rajiv Sabherwal

ISSCM Faculty Publications

Despite the importance of investing in information technology, research on business value of information technology (BVIT) shows contradictory results, raising questions about the reasons for divergence. Kohli and Devaraj (2003) provided valuable insights into this issue based on a meta-analysis of 66 BVIT studies. This paper extends Kohli and Devaraj by examining the influences on BVIT through a meta-analysis of 303 studies published between 1990 and 2013. We found that BVIT increases when the study does not consider IT investment, does not use profitability measure of value, and employs primary data sources, fewer IT-related antecedents, and larger sample size. Considerations …

Teaching The Foundations Of Data Science: An Interdisciplinary Approach, Daniel Asamoah, Derek Doran, Shu Z. Schiller

ISSCM Faculty Publications

The astronomical growth of data has necessitated the need for educating well-qualified data scientists to derive deep insights from large and complex data sets generated by organizations. In this paper, we present our interdisciplinary approach and experiences in teaching a Data Science course, the first of its kind offered at the Wright State University. Two faculty members from the Management Information Systems (MIS) and Computer Science (CS) departments designed and co-taught the course with perspectives from their previous research and teaching experiences. Students in the class had mix backgrounds with mainly MIS and CS majors. Students' learning outcomes and post …

Isscm, M.S. In Logistics & Scm Cohort, Fall 2015, Raj Soin College Of Business, Wright State University

ISSCM Master Cohort Posters

Poster of the Fall 2015 Cohort from the Master of Science in Logistics and Supply Chain Management Program.

Isscm, Master Of I.S. Cohort, Fall 2015, Raj Soin College Of Business, Wright State University

ISSCM Master Cohort Posters

Poster of the 2015 Cohort from the Master of Information Systems Program.

Maximize The Value Of Capstone Projects For Your Company, Donald H. Hopkins Jr., Valerie Stueland

ISSCM Faculty Publications

Traditionally, graduate programs (as well as some undergraduate programs) relied on a thesis as means for the student to demonstrate an understanding of the concepts presented to them during the course of the program. In many cases, the thesis was considered an academic deliverable and did not relate directly to the student’s work environment. A more practical approach to validating the student’s ability to demonstrate the new skills and knowledge acquired during the program is the evolution of the capstone project.

Business Analytics In 2015, Shu Z. Schiller

ISSCM Faculty Publications

A few years ago, when it seemed that everyone was riding the hype of big data, experts alerted us that big data was evolution — big data or small data, every organization needs data and the capability to manage them for business insights.