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Explaining Employees Extended Use Of Complex Information Systems, J.J. Po-An Hsieh, Wei Wang
Explaining Employees Extended Use Of Complex Information Systems, J.J. Po-An Hsieh, Wei Wang
Computer Information Systems Faculty Publications
Investments in complex information systems by organizations reached a record high of U.S.$26.7 billion in 2004. Yet, organizations seldom use these systems to the fullest extent and attain the expected return on investment. This paper addresses the issue of system underutilization by investigating Extended Use, which refers to using more system features to support one's tasks. Extended Use was examined in the nomological networks of the IS Continuance (ISC) Model and Technology Acceptance Model (TAM). A field survey was conducted in a large manufacturing firm that had successfully implemented a popular enterprise resource planning solution for more than 2 years. …
Beyond Routine: Symbolic Adoption, Extended Use, And Emergent Use Of Complex Information Systems In The Mandatory Organizational Context, Wei Wang, J.J. Po-An Hsieh
Beyond Routine: Symbolic Adoption, Extended Use, And Emergent Use Of Complex Information Systems In The Mandatory Organizational Context, Wei Wang, J.J. Po-An Hsieh
Computer Information Systems Faculty Publications
Organizational investments in complex information systems (CIS) have reached a record high. However, the underutilization of these expensive CIS prevents organizations from achieving the advertised return on investment. This study attempts to address this issue from the perspective of extended use and emergent use. Extended use concerns using more of the technology features, while emergent use concerns applying the technology in a novel manner to support task performance. To study uses that surpass routine use, a special focus is placed on the motivational factor that drives these behaviors. Drawing upon the insights from information system (IS) infusion, the IS continuance …