Open Access. Powered by Scholars. Published by Universities.®
- Keyword
-
- Case study (3)
- Digital divide (3)
- Digital inequality (3)
- Project management (3)
- Complex Information Technologies (2)
-
- Credibility crisis (2)
- Digital Divide (2)
- Education (2)
- Enrollment (2)
- Escalation (2)
- Extended use (2)
- IS Use (2)
- IS continuance model (2)
- Information systems (2)
- Infusion (2)
- Innovate with IT (2)
- Innovative use (2)
- Interfirm relationships (2)
- Interorganizational relationships (2)
- Motivation theory (2)
- Multilevel (2)
- Post-acceptance Use (2)
- Post-acceptance stage (2)
- Relational view (2)
- Routine use (2)
- Sensemaking (2)
- Socio-economic inequality (2)
- Statistical conclusion validity (2)
- User satisfaction (2)
- software process improvement (SPI) (1)
- Publication Year
- Publication
- Publication Type
Articles 1 - 30 of 75
Full-Text Articles in Business
Combating Infant Mortality In Rural India: Evidence From A Field Study Of Ehealth Kiosk Imlementations, Viswanath Venkatesh, Arun Rai, Tracy Ann Sykes, Ruba Aljafari
Combating Infant Mortality In Rural India: Evidence From A Field Study Of Ehealth Kiosk Imlementations, Viswanath Venkatesh, Arun Rai, Tracy Ann Sykes, Ruba Aljafari
Computer Information Systems Faculty Publications
The United Nations’ Millennium Development Goals listed high infant mortality rates as a major problem in developing countries, especially in rural areas. Given the powerful information dissemination capabilities, information and communication technologies (ICTs) have been suggested as interventions to build infant care awareness and to modify healthcare behaviors. We examine how the use of one ICT intervention—specifically, eHealth kiosks disseminating authenticated and accessible medical information—can alleviate the problem of high infant mortality in rural India. We investigate how mothers’ social networks affect their use of eHealth kiosks, seeking professional medical care for their infants and, ultimately, infant mortality. Drawing on …
Toward Principles Of Construct Clarity: Exploring The Usefulness Of Facet Theory In Guiding Conceptualization, Meng Zhang, Guy Gable, Arun Rai
Toward Principles Of Construct Clarity: Exploring The Usefulness Of Facet Theory In Guiding Conceptualization, Meng Zhang, Guy Gable, Arun Rai
Computer Information Systems Faculty Publications
Conceptualization in theory development has received limited consideration despite its frequently stressed importance in Information Systems research. This paper focuses on the role of construct clarity in conceptualization, arguing that construct clarity should be considered an essential criterion for evaluating conceptualization and that a focus on construct clarity can advance conceptualization methodology. Drawing from Facet Theory literature, we formulate a set of principles for assessing construct clarity, particularly regarding a construct’s relationships to its extant related constructs. Conscious and targeted attention to this criterion can promote a research ecosystem more supportive of knowledge accumulation.
Fit And Misfit Of Plural Sourcing Strategies And It-Enabled Process Integration Capabilities: Consequences Of Firm Performance In The U.S. Electric Utility Industry, Arun Rai, Ilgaz Arikan, Jessica Pye, Amrit Tiwana
Fit And Misfit Of Plural Sourcing Strategies And It-Enabled Process Integration Capabilities: Consequences Of Firm Performance In The U.S. Electric Utility Industry, Arun Rai, Ilgaz Arikan, Jessica Pye, Amrit Tiwana
Computer Information Systems Faculty Publications
Recent work has shown that a firm’s plural sourcing strategy, which determines how much it chooses to make versus how much it chooses to buy, requires consideration of the complementarities and constraints that affect the differential advantages of making and buying. Elaborating on this perspective, we theorize how (mis)fit between a firm’s plural sourcing strategy of simultaneously making and buying and its development of information technology (IT) enabled interfirm and intrafirm process integration capabilities influences firm performance in deregulated markets. We position our theory development and empirical tests in the context of the power-generation segment of the U.S. electric utility …
Cross-National Differences In Individual Knowledge-Seeking Patterns: A Climato-Economic Contextualization, Liwei Chen, J.J. Po-An Hsieh, Evert Van De Vliert, Xu Huang
Cross-National Differences In Individual Knowledge-Seeking Patterns: A Climato-Economic Contextualization, Liwei Chen, J.J. Po-An Hsieh, Evert Van De Vliert, Xu Huang
Computer Information Systems Faculty Publications
Electronic Knowledge Repository (EKR) is one of the most commonly deployed knowledge management technologies, yet its success hinges upon employees’ continued use and is further complicated in today’s multinational context. We integrate multiple theoretical linkages into a research model, conceptualizing knowledge-seeking as an instrumental behavior, adopting the technology acceptance model to characterize the individual-level continued EKR knowledge-seeking behavioral model, and drawing on the climato-economic theory to explain cross-national behavioral differences. Using hierarchical linear modeling (HLM), we test the model with data from 1352 randomly sampled knowledge workers across 30 nations. We find that two national-level factors, climate harshness and national …
Innovate With Complex Information Technologies: A Theoretical Model And Empirical Examination, Wei Wang, J.J. Po-An Hsieh, John E. Butler, Sheng-Hsun Hsu
Innovate With Complex Information Technologies: A Theoretical Model And Empirical Examination, Wei Wang, J.J. Po-An Hsieh, John E. Butler, Sheng-Hsun Hsu
Computer Information Systems Faculty Publications
Complex information technologies (CITs), such as ERP packages, have become the core component of modern organizations. Corporate investments in CITs have soared to a record high. Firms need to creatively apply the technologies in order to adapt to the ever-changing environments and realize the full potential of the technologies. We approach this issue from the perspective of ‘Innovate with IT’, a post-acceptance usage behavior that describes innovative use of information technologies to support individual task performances. Drawing upon the IS Continuance (ISC) model, as well as the managerial and individual factors that facilitate higher level IT use, a …
Why Primary Care Practices Should Become Digital Health Information Hubs For Their Patients, Aaron Baird, Samantha Nowak
Why Primary Care Practices Should Become Digital Health Information Hubs For Their Patients, Aaron Baird, Samantha Nowak
Computer Information Systems Faculty Publications
Background: Two interesting health care trends are currently occurring: 1) patient-facing technologies, such as personal health records, patient portals, and mobile health apps, are being adopted at rapid rates, and 2) primary care, which includes family practice, is being promoted as essential to reducing health care costs and improving health care outcomes. While these trends are notable and commendable, both remain subject to significant fragmentation and incentive misalignments, which has resulted in significant data coordination and value generation challenges. In particular, patient-facing technologies designed to increase care coordination, often fall prey to the very digital fragmentation issues they are supposed …
The Credibility Crisis In Is: A Global Stakeholder Perspective, Clayton Arlen Looney, David Firth, Hope Koch, Dubravka Cecez-Kecmanovic, J.J. Po-An Hsieh, Christina Soh, Joseph S. Valacich, Edgar Whitley
The Credibility Crisis In Is: A Global Stakeholder Perspective, Clayton Arlen Looney, David Firth, Hope Koch, Dubravka Cecez-Kecmanovic, J.J. Po-An Hsieh, Christina Soh, Joseph S. Valacich, Edgar Whitley
Computer Information Systems Faculty Publications
The field of information systems (IS) faces a credibility crisis, which threatens its stature as a highly-respected academic discipline (Firth, King, Koch, Looney, Pavlou, and Trauth, 2011; Winter and Butler, 2011; among others). This article summarizes a panel discussion at the ICIS 2011 Conference, where a group of distinguished IS professors offered their unique perspectives on the challenges, origins, and solutions related to the global credibility crisis in IS. Using stakeholder theory as an organizing framework, the panel session identifies the key stakeholders influencing the credibility of the IS discipline, as well as the challenges and opportunities facing IS programs …
Consuming Information Systems: An Economic Model Of User Satisfaction, Heshan Sun, Yulin Fang, J.J. Po-An Hsieh
Consuming Information Systems: An Economic Model Of User Satisfaction, Heshan Sun, Yulin Fang, J.J. Po-An Hsieh
Computer Information Systems Faculty Publications
This paper has two major objectives. The first objective intends to answer the following question which is of significant interest to information system (IS) researchers and practitioners: How does user satisfaction (satisfaction) respond to changes in system use and system attributes? The second and more ambitious objective is to promote the application of economic theories in user behavior research. In contrast to prior research that conceived the development of user satisfaction as an information valuation and integration process, we consider such development to be embedded in the IS consumption process, that is, users gain utility (satisfaction) from consuming (using) the …
Discovering Unobserved Heterogeneity In Structural Equation Models To Avert Validity Threats, Jan-Michael Becker, Arun Rai, Christian M. Ringle, Franziska Völckner
Discovering Unobserved Heterogeneity In Structural Equation Models To Avert Validity Threats, Jan-Michael Becker, Arun Rai, Christian M. Ringle, Franziska Völckner
Computer Information Systems Faculty Publications
A large proportion of information systems research is concerned with developing and testing models pertaining to complex cognition, behaviors, and outcomes of individuals, teams, organizations, and other social systems that are involved in the development, implementation, and utilization of information technology. Given the complexity of these social and behavioral phenomena, heterogeneity is likely to exist in the samples used in IS studies. While researchers now routinely address observed heterogeneity by introducing moderators, a priori groupings, and contextual factors in their research models, they have not examined how unobserved heterogeneity may affect their findings. We describe why unobserved heterogeneity threatens different …
The Dynamic Impacts Of Employee Job Motivation On Employee Job Performance And Corporate Customer Satisfaction: The Contingent Role Of Erp System Implementation, Junyi Yang, Anjing Zhao, J.J. Po-An Hsieh, Kimmy Chan Wa
The Dynamic Impacts Of Employee Job Motivation On Employee Job Performance And Corporate Customer Satisfaction: The Contingent Role Of Erp System Implementation, Junyi Yang, Anjing Zhao, J.J. Po-An Hsieh, Kimmy Chan Wa
Computer Information Systems Faculty Publications
Prior research has generally found a significant, positive impact of employees' job motivation on job performance, and which in turn, leads to more satisfied customers. However, little attention is directed towards how implementation of centralized information systems (IS), such as Enterprise Resource Planning (ERP) systems, will affect these relationships in the business to business (B2B) context. Toward this end, we plan to conduct a field study to empirically compare the effects of these relationships before and after the implementation of an ERP system. This cross-disciplinary study will contribute to the extant organization, marketing, and IS literature by examining how a …
Objective Measures Of Is Usage Behavior Under Conditions Of Experience And Pressure Using Eye Fixation Data, Andreas Eckhardt, Christian Maier, J.J. Po-An Hsieh, Tim Chuk, Antoni B. Chan, Janet H. Hsiao, Ricardo Buettner
Objective Measures Of Is Usage Behavior Under Conditions Of Experience And Pressure Using Eye Fixation Data, Andreas Eckhardt, Christian Maier, J.J. Po-An Hsieh, Tim Chuk, Antoni B. Chan, Janet H. Hsiao, Ricardo Buettner
Computer Information Systems Faculty Publications
The core objective of this study is to understand individuals IS usage by going beyond the traditional subjective self-reported and objective system-log measures to unveil the delicate process through which users interact with IS. In this study, we conducted a laboratory experiment to capture users’ eye movement and, more importantly, applied a novel methodology that uses the Gaussian mixture model (GMM) to analyze the gathered physiological data. We also examine how performance pressure and prior usage experience of the investigative system affect IS usage patterns. Our results suggest that experienced and pressured users demonstrate more efficient and focused usage patterns …
Motivational Differences Across Post-Acceptance Is Usage Behaviors, Xixi Li, J.J. Po-An Hsieh, Arun Rai
Motivational Differences Across Post-Acceptance Is Usage Behaviors, Xixi Li, J.J. Po-An Hsieh, Arun Rai
Computer Information Systems Faculty Publications
We identify two post-acceptance information system (IS) usage behaviors related to how employees leverage implemented systems. While routine use (RTN) refers to employees’ using IS in a routine and standardized manner to support their work, innovative use (INV) describes employees’ discovering new ways to use IS to support their work. We use motivation theory as the overarching perspective to explain RTN and INV and appropriate the rich intrinsic motivation (RIM) concept from social psychology to propose a conceptualization of RIM toward IS use, which includes intrinsic motivation toward accomplishment (IMap), intrinsic motivation to know (IMkw), and intrinsic motivation to experience …
Exploring The Zone Of Tolerance For Internal Customers In It-Enabled Call Centers, J.J. Po-An Hsieh, Piyush Sharma, Arun Rai, A. Parasuraman
Exploring The Zone Of Tolerance For Internal Customers In It-Enabled Call Centers, J.J. Po-An Hsieh, Piyush Sharma, Arun Rai, A. Parasuraman
Computer Information Systems Faculty Publications
Today, call center employees’ service encounters with external customers are extensively supported with modern information technology (IT). However, prior research on service quality and zone of tolerance (ZOT) focuses primarily on external customers with little attention paid to how internal customers (e.g., service employees) respond to services provided by internal functions, particularly IT function that supports employees’ IT use. Drawing on theory of administrative behavior and IT success literature, we conducted a study at a call center of a telecommunications firm and found that the impact of internal IT service quality (ITSQ) on employees’ service quality (ESQ) to external customers, …
The Contingent Effect Of Personal It Innovativeness And It Self-Efficacy On Innovative Use Of Complex It, Wei Wang, Xixi Li, J.J. Po-An Hsieh
The Contingent Effect Of Personal It Innovativeness And It Self-Efficacy On Innovative Use Of Complex It, Wei Wang, Xixi Li, J.J. Po-An Hsieh
Computer Information Systems Faculty Publications
While organizational investment in complex information technologies (IT) keeps growing, these technologies are often applied at a superficial level and fail to attain the promised benefits. To further extract the value potential of complex IT, this study investigates employee users’ innovate with IT (IwIT), which is a post-acceptance behavior that refers to individual users’ applying IT in novel ways to support their task performance. Drawing on the information systems continuance (ISC) model, we propose a research framework with perceived usefulness (PU) and satisfaction (SAT) as the antecedents of IwIT. We further emphasize the contingent role of personal characteristics and include …
An Experimental Study On The Effects Of Environmental Education In China, Lianne Lam, J.J. Po-An Hsieh, Xueyong Zhan
An Experimental Study On The Effects Of Environmental Education In China, Lianne Lam, J.J. Po-An Hsieh, Xueyong Zhan
Computer Information Systems Faculty Publications
In recent years, collaborative governance has been used as an innovative approach by government, NGOs, and business for consensus building in the process of policy making and service delivery (Ansell and Gash, 2008, Brown et al., 2006). However, little has been written on the psychological aspects of collaborative governance. What are the antecedents of collaborative decisions? To what extent and in what ways can NGOs’ advocacy impact community residents’ opinions? For example, in the field of environmental protection, the conflict between environmental conservation and economic development has been a key issue, which presents a fundamental challenge to the formation of …
The Critical Importance Of Construct Measurement Specification: A Response To Aguirre-Urreta And Marakas, Stacie Petter, Arun Rai, Detmar W. Straub
The Critical Importance Of Construct Measurement Specification: A Response To Aguirre-Urreta And Marakas, Stacie Petter, Arun Rai, Detmar W. Straub
Computer Information Systems Faculty Publications
Aguirre-Urreta and Marakas (A&M) suggest in their simulation “Revisiting Bias Due to Construct Misspecification: Different Results from Considering Coefficients in Standardized Form,” that, like Jarvis et al. (2003), MacKenzie et al. (2005), and Petter et al. (2007) before them, bias does occur when formative constructs are misspecified as reflective. But A&M argue that the level of bias in prior simulation studies has been exaggerated. They parameterize their simulation models using standardized coefficients in contrast to Jarvis et al., MacKenzie et al., and Petter et al., who parameterize their simulation models using unstandardized coefficients. Thus, across these four simulation studies, biases …
Impact Of User Satisfaction With Mandated Rm Use On Employee Service Quality, J.J. Po-An Hsieh, Arun Rai, Stacie Petter, Ting Zhang
Impact Of User Satisfaction With Mandated Rm Use On Employee Service Quality, J.J. Po-An Hsieh, Arun Rai, Stacie Petter, Ting Zhang
Computer Information Systems Faculty Publications
An increasing number of organizations are now implementing customer relationship management (CRM) systems to support front-line employees’ service tasks. With the belief that CRM can enhance employees’ service quality, management often mandates employees to use the implemented CRM. However, challenges emerge if/when employees are dissatisfied with using the system. To understand the role of front-line employee users’ satisfaction with their mandated use of CRM in determining their service quality, we conducted a field study in one of the largest telecommunications service organizations in China and gathered time-lagged data from self-reported employee surveys, as well as from the firm’s archival data …
Can Social Capital Be Transferred Cross The Boundary Of The Real And Virtual Worlds? An Empirical Investigation Of Twitter, Qiang Ye, Bin Fang, Wei He, J.J. Po-An Hsieh
Can Social Capital Be Transferred Cross The Boundary Of The Real And Virtual Worlds? An Empirical Investigation Of Twitter, Qiang Ye, Bin Fang, Wei He, J.J. Po-An Hsieh
Computer Information Systems Faculty Publications
Micro-blogs like Twitter are playing increasingly important roles in social life. Some key users of Twitter have drawn huge attention from other people. Their opinions have had significant influence on the rest of Twitter users. In other words, these people are highly reputable and have more social capital in the Twitter world. But what factors contribute to the social capital in a part of the virtual world like Twitter is still largely unknown. This paper investigates the source of social capital in the Twitter world. We identify two types of sources that influence a user’s social capital in the Twitter …
The Bumpy Road To Universal Access: An Actor-Network Analysis Of A Us Municipal Broadband Internet Initiative, J.J. Po-An Hsieh, Mark Keil, Jonny Holmström, Lynette Kvasny Yarger
The Bumpy Road To Universal Access: An Actor-Network Analysis Of A Us Municipal Broadband Internet Initiative, J.J. Po-An Hsieh, Mark Keil, Jonny Holmström, Lynette Kvasny Yarger
Computer Information Systems Faculty Publications
Universal high-speed Internet access can productively transform a nation’s economy. However, many municipalities in the U.S. have been left behind in terms of Internet penetration. Some municipal governments have tried to address this by launching initiatives that aim at offering citywide, universal broadband access. Unfortunately, most of these initiatives have either been discontinued or have ended in failure. Drawing on actor-network theory, we conducted a three-year study to investigate the evolution of the Internet TV initiative in LaGrange, Georgia, U.S. The results reveal distinct interpretations of the initiative by different actor groups (the government, the service providers, socioeconomically advantaged residents, …
Understanding User Satisfaction Of Instant Messaging Usage: An Empirical Study, Wei Wang, J.J. Po-An Hsieh, Baoxiang Song
Understanding User Satisfaction Of Instant Messaging Usage: An Empirical Study, Wei Wang, J.J. Po-An Hsieh, Baoxiang Song
Computer Information Systems Faculty Publications
The current article examines user satisfaction with instant messaging in building and maintaining social relationships with friends, family members, and others. The research model integrates motivation theory with media capacity theories to explain how the attributes of media capacity (e.g., social presence and media richness) and users' intrinsic and extrinsic motivations toward using instant messaging influence user satisfaction. Data were collected from a sample of 247 Chinese university students via an online survey. The results suggest that perceived enjoyment, perceived social presence, and perceived usefulness are key to user satisfaction. Perceived social presence and perceived media richness are positively associated …
Health Information Systems Affordances: How The Materiality Of Information Technology Enables And Constrains The Work Practices Of Clinicians, Chad Anderson
Computer Information Systems Dissertations
The IT artifact is at the core of the information systems (IS) discipline and yet most IS research does not directly theorize the IT artifact or its nomological network (Benbasat and Zmud 2003; Orlikowski and Iacono 2001). This research seeks to answer a repeated call for more direct engagement with the IT artifact and its nomological net with affordance theory adopted as the basis for this theoretical work. An exploratory case study was conducted to answer the research question, how do the material properties of health information systems enable and constrain the work practices of clinicians? The study was …
Examining Scholarly Influence: A Study In Hirsch Metrics And Social Network Analysis, Hirotoshi Takeda
Examining Scholarly Influence: A Study In Hirsch Metrics And Social Network Analysis, Hirotoshi Takeda
Computer Information Systems Dissertations
This dissertation research is focused on how we, as researchers, ‘influence’ others researchers. In particular, I am concerned with the notion of what constitutes the ‘influence’ of a scholar and how ‘influence’ is conferred upon scholars. This research is concerned with the construct called ‘scholarly influence’. Scholarly influence is of interest because a clear “theory of scholarly influence” does not yet exist. Rather a number of surrogate measures or concepts that are variable are used to evaluate the value of one’s academic work. ‘Scholarly influence’ is broken down into ‘ideational influence’ or the influence that one has through publication and …
The Credibility Crisis In Is: A Global Stakeholder Perspective, Clayton Arlen Looney, David Firth, Hope Koch, Dubravka Cecez-Kecmanovic, J.J. Po-An Hsieh, Christina Soh, Joseph S. Valacich, Edgar Whitley
The Credibility Crisis In Is: A Global Stakeholder Perspective, Clayton Arlen Looney, David Firth, Hope Koch, Dubravka Cecez-Kecmanovic, J.J. Po-An Hsieh, Christina Soh, Joseph S. Valacich, Edgar Whitley
Computer Information Systems Faculty Publications
The purpose of this panel involves helping the IS community devise strategies for augmenting the field’s credibility. Representing different continents, educational systems, and roles, our panelists will provide a global perspective on IS credibility. Using stakeholder theory as an organizing framework, this panel will identify the key stakeholders that positively and negatively influence the IS discipline as well as strategies for leveraging these stakeholders. Spirited debates will occur concerning the role of regulators, funding sources, faculty, administrators, students, and employers in shaping the credibility of the IS discipline.
Issues And Guidelines In Modeling Decomposition Of Minimum Participation In Entity-Relationship Diagrams, Cecil Chua, Veda C. Storey
Issues And Guidelines In Modeling Decomposition Of Minimum Participation In Entity-Relationship Diagrams, Cecil Chua, Veda C. Storey
Computer Information Systems Faculty Publications
The entity-relationship model has long been employed for conceptual modeling of databases. Methodologies and heuristics have been developed, both for effective modeling and for translating entity-relationship models into relational models. One aspect of modeling that is often overlooked in design methodologies is the use of optional versus mandatory participation (i.e., minimum participation) on the development of relational databases. This tutorial complements existing instructional material on database design by analyzing the syntactic implications of minimum participation in binary, unary, and n-ary relationship sets and for the special case where the E-R diagram depicts a database where 3NF is not in BCNF. …
Comparing E-Learning Tools’ Success: The Case Of Instructor–Student Interactive Vs. Self-Paced Tools, J.J. Po-An Hsieh, Vincent Cho
Comparing E-Learning Tools’ Success: The Case Of Instructor–Student Interactive Vs. Self-Paced Tools, J.J. Po-An Hsieh, Vincent Cho
Computer Information Systems Faculty Publications
E-learning tools have profoundly transformed modern pedagogical approaches. Vendors provide different types of systems, such as self-paced (SP) and instructor–student interactive (ISI) e-learning tools. Although both types of tools represent promising solutions to facilitate the learning process, it is important to theoretically identify a framework to evaluate the success of these tools and assess whether one type of tool is more effective than another. Toward this end, we (1) propose a model to evaluate e-learning tools’ success by extending and contextualizing Seddon’s information systems (IS) success model for the e-learning environment and (2) formulate four hypotheses to predict the differences …
Constructing An Index For Brand Equity: A Hospital Example, Yu-Che Wang, Kuei-Chu Hsu, Sheng-Hsun Hsu, J.J. Po-An Hsieh
Constructing An Index For Brand Equity: A Hospital Example, Yu-Che Wang, Kuei-Chu Hsu, Sheng-Hsun Hsu, J.J. Po-An Hsieh
Computer Information Systems Faculty Publications
If two hospitals are providing identical services in all respects, except for the brand name, why are customers willing to pay more for one hospital than the other? That is, the brand name is not just a name, but a name that contains value (brand equity). Brand equity is the value that the brand name endows to the product, such that consumers are willing to pay a premium price for products with the particular brand name. Accordingly, a company needs to manage its brand carefully so that its brand equity does not depreciate. Although measuring brand equity is important, managers …
Addressing Digital Inequality For The Socio-Economically Disadvantaged Through Government Initiatives: Forms For Capital That Affect Ict Utilization, J.J. Po-An Hsieh, Arun Rai, Mark Keil
Addressing Digital Inequality For The Socio-Economically Disadvantaged Through Government Initiatives: Forms For Capital That Affect Ict Utilization, J.J. Po-An Hsieh, Arun Rai, Mark Keil
Computer Information Systems Faculty Publications
Digital inequality, or unequal access to and use of information and communication technologies (ICT), is a severe problem preventing the socio-economically disadvantaged from participating in a digital society. To understand the critical resources that contribute to digital inequality and to inform public policy for stimulating initial and continued ICT usage by the socio-economically disadvantaged, we drew on capital theories and conducted a field study to investigate: (1) the forms of capital for utilizing ICT and how they differ across potential adopters who are socio-economically disadvantaged (SED) and socio-economically advantaged (SEA); (2) how these forms of capitals are relatively impacted for …
Extracting Business Value From It: A Sensemaking Perspective Of Post-Adoptive Use, J.J. Po-An Hsieh, Arun Rai, Sean Xin Xu
Extracting Business Value From It: A Sensemaking Perspective Of Post-Adoptive Use, J.J. Po-An Hsieh, Arun Rai, Sean Xin Xu
Computer Information Systems Faculty Publications
How can firms extract value from already-implemented information technologies (IT) that support the work processes of employees? One approach is to stimulate employees to engage in post-adoptive extended use, i.e.,to learn and apply more of the available functions of the implemented technologies to support their work. Such learning behavior of extending functions in use is ingrained in a process by which users make sense of the technologies in the context of their work system.This study draws on sensemaking theory to develop a model to understand the antecedents, contingencies, and consequences of customer service employees’ extended use of customer relationship management …
Investigating The Relationship Between It And Organizations: A Research Trilogy, Benoit Raymond
Investigating The Relationship Between It And Organizations: A Research Trilogy, Benoit Raymond
Computer Information Systems Dissertations
The overall objective of this dissertation is to contribute to knowledge and theory about the influence of information technology (IT) on organizations and their members. This dissertation is composed of three related studies, each examining different aspects of the relationship between IT and organizations. The objective of the first study is to provide an overview of the dominant theoretical perspectives that IS researchers have used in the last five decades to study the influence of technology on organizations and their members. Without being exhaustive, this study seeks more specifically to identify, for each decade, the dominant theoretical perspectives used in …
What Support Does Information And Communication Technology (Ict) Offer To Organizational Improvisation During Crisis Response ?, Anouck Adrot
Computer Information Systems Dissertations
While evidence of the exceedingly important role of technology in organizational life is commonplace, academics have not fully captured the influence of Information and Communication Technology (ICT) on crisis response. A substantive body of knowledge on technology and crisis response already exists and keeps developing. Extensive research is on track to highlight how technology helps to prepare to crisis response and develop service recovery plans. However, some aspects of crisis response remain unknown. Among all the facets of crisis response that have been under investigation for some years, improvisation still challenges academics as a core component of crisis response. In …