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Emotional Labor: Surface Acting A Better Emotional Regulation Strategy For Dealers?, James Luverne Cox
Emotional Labor: Surface Acting A Better Emotional Regulation Strategy For Dealers?, James Luverne Cox
UNLV Theses, Dissertations, Professional Papers, and Capstones
The performing of emotional regulation in the workplace, or emotional labor, has long been researched by scholars. The conclusion that most reached was that individuals performing this regulation were typically better off by changing their emotions felt to their emotions displayed, or what is termed as “deep acting”, rather than “surface acting”, or faking the emotion. This paper will further explore the thoughts behind this argument and propose that dealers that use deep acting are, in fact, more likely to experience emotional burnout due to the inability to constantly change inner emotional states. Additionally, the paper will also seek to …
Evaluating The Impact Of A Smoking Ban In Las Vegas Casino Resorts, Emi K. Sakevich
Evaluating The Impact Of A Smoking Ban In Las Vegas Casino Resorts, Emi K. Sakevich
UNLV Theses, Dissertations, Professional Papers, and Capstones
Worldwide, the smoking population decreases, leaving hospitality venues to decide how a change in policy affects their revenues. In spite of the ban, bars, pubs, and restaurants in countries with a smoking ban report a consistent level of revenue. Within the United States, there are varying degrees of a smoking ban, with minimal effect on revenue. In Nevada, the Nevada Clean Indoor Air Act’s commencement coincided with the Great Recession, skewing hospitality revenue numbers as tourism dwindled. Behaviorally, nonsmokers are more likely to avoid areas with smoke, whereas smokers are not as affected by nonsmoking areas. Casinos in Las Vegas …