Business Commons^™

Customers’ Acceptance Of Automated Hotel, Jianhong Feng

Theses and Dissertations

Hotels moved in the direction of intelligentization, network connection and sharing of travel modes in the 21^st century. Automation, robotics, and artificial intelligence (AI) are expected to promote significant changes to hospitality and tourism sectors. Hotels that take advantage of these technological advances would benefit from this new business model as they can differentiate themselves from competitors who fail to adopt these new innovations. In the traditional hotel industry, guests are not served by automated technologies. Nowadays, non-human based business-models and service innovations have become the latest business strategy choice in the hospitality and tourism industry, especially during the …

Virtual And Hybrid Meetings: A Three Generational Perspective, Carole B. Sox

Theses and Dissertations

The purpose of this dissertation is to provide a focused research stream with regard to virtual and hybrid meetings from a generational perspective. By utilizing a meta-analysis research methodology, an applied research approach, and a theoretical research approach, this three-article manuscript-style dissertation addresses numerous topics pertinent to both academics and industry professionals. The state of current literature pertaining to virtual and hybrid meetings is assessed and gaps are identified, including the need for further research from a generational perspective.

Current best practices, opportunities and barriers for planning and managing virtual and hybrid meetings for Baby Boomers, Generation X, and Generation …