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Hospitality Administration and Management

Theses/Dissertations

TAM

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Full-Text Articles in Business

Customers’ Acceptance Of Automated Hotel, Jianhong Feng Oct 2021

Customers’ Acceptance Of Automated Hotel, Jianhong Feng

Theses and Dissertations

Hotels moved in the direction of intelligentization, network connection and sharing of travel modes in the 21st century. Automation, robotics, and artificial intelligence (AI) are expected to promote significant changes to hospitality and tourism sectors. Hotels that take advantage of these technological advances would benefit from this new business model as they can differentiate themselves from competitors who fail to adopt these new innovations. In the traditional hotel industry, guests are not served by automated technologies. Nowadays, non-human based business-models and service innovations have become the latest business strategy choice in the hospitality and tourism industry, especially during the …


Virtual And Hybrid Meetings: A Three Generational Perspective, Carole B. Sox Aug 2014

Virtual And Hybrid Meetings: A Three Generational Perspective, Carole B. Sox

Theses and Dissertations

The purpose of this dissertation is to provide a focused research stream with regard to virtual and hybrid meetings from a generational perspective. By utilizing a meta-analysis research methodology, an applied research approach, and a theoretical research approach, this three-article manuscript-style dissertation addresses numerous topics pertinent to both academics and industry professionals. The state of current literature pertaining to virtual and hybrid meetings is assessed and gaps are identified, including the need for further research from a generational perspective.

Current best practices, opportunities and barriers for planning and managing virtual and hybrid meetings for Baby Boomers, Generation X, and Generation …


Consumer Acceptance Of Mobile Payments In Restaurants, Anna Shatskikh Jan 2013

Consumer Acceptance Of Mobile Payments In Restaurants, Anna Shatskikh

USF Tampa Graduate Theses and Dissertations

Regardless all the advantages of MPs, it has not reach the sizable customer base. In this paper, we examined the core drivers of using mobile payments (MPs) in restaurant industry from the consumers' perspective. Based on the Technology Acceptance Model (TAM), we developed a six factor model to reveal the determinants of consumers' intention to use MPs in restaurant. Security, subjective norm, compatibility with lifestyle, and previous experience with MPs were added to the traditional two factor TAM model (usefulness and ease of use). 300 respondents were recruited from an online survey agency and 258 valid responses were included in …