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Engaging Hotel Managers Through Managerial Support, Susan Gordon, Xiaolin Shi
Engaging Hotel Managers Through Managerial Support, Susan Gordon, Xiaolin Shi
ICHRIE Research Reports
The influence of varying levels of organizational support and managerial support on hotel managers’ psychological contract and work engagement was examined through a scenario-based experiment. Findings showed that lower managerial support is more detrimental and thus, recommendations are presented to help organizations foster managerial support of managers.