Arts and Humanities Commons^™

Protecting The Self: An Ethnographic Study Of Emotion Management Among Child Protective Investigators, Aaron Christopher Howell

USF Tampa Graduate Theses and Dissertations

The question that I investigate here is what emotion work is performed by child protective investigators in order to be successful at their work, and how do they manage these emotional challenges within a community of their peers? Many different workers, from airline employees (Hochschild, 1983) to mortuary science students (Cahill, 1999) to 911 operators (Shuler & Sypher, 2000), have been studied to examine strategies and effects of emotion management. Yet scholars do not agree on whether emotion management at work is positive or negative.

For my research, I conducted interviews with ten investigators and observed a night unit of …

Narratives And Sensemaking In The New Corporate University: The Socialization Of First Year Communication Faculty, Andrew F. Herrmann

USF Tampa Graduate Theses and Dissertations

I examined what brand new Ph.D.s in Communication experience when they start their first, entry-level, tenure-track assistant professor position at a new university. Through the lens of scocial construction, I review vocational and organizational socialization, individual agency by newcomers, academic socialization processes, and the concept of the academic career in the current climate of university change and transformation. Then, I present the method of research, including the population and sampling method, and rationales for utilizing a narrative approach, interactive interviewing, and autoethnographic writing. After presenting the participants' narratives, I revisit both within- and between-case issues, beginning with socialization from the …

Doing Dignity At The Grace Café: An Ethnographic Exploration Of A Homeless Outreach Program, Courtney A. Glover

USF Tampa Graduate Theses and Dissertations

Homeless outreach programs vary widely in their approaches to client treatment. At the Grace Café, an organization that serves daily meals to people who are homeless, the concept of dignity is central to guest treatment. According to the café's ideology, the importance of providing food is secondary to serving with dignity. This research explores dignity as an ideal of client treatment at the Grace Café. Based on ethnographic research, this paper explores how dignity is communicated to volunteers, implemented in service, and challenged at the Grace Café.