Arts and Humanities Commons^™

Minding Your Own Business: Can A Business Excellence Framework Translate To The Education Sector? , Margie H. Jantti

Margie Jantti

As the first education and training organisation to be recognised with an Australian Business Excellence Award in the Award’s 14 year history, the University of Wollongong Library has demonstrated how the principles of excellence can readily be translated to the education and service sector. Many higher education institutions are planning or preparing for the audit process developed by the Australian Universities Quality Agency (AUQA). The audit process, particularly the internal self assessment will be firmly focussed on practices and processes aligned with the stated vision and mission of the institution; how plans and objectives are translated into operational activities; how …